/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I am not happy, of the two models that I ordered I have only received one, the Diana vehicle, the other one "Waiting for replacement : Horch German Major Car (Kfz.15) Early Version" I have not had any news. I have tried to call several times and on the customer service phone there is a voice mail. The store has not contacted me by phone or email as other stores have done when an item was pending replacement. As long as I have no news from Customer Service or the model does not arrive I do not think I will buy again, it is a pity because it has good material that you can not find in other stores.
Comprador Verificado
purchased on 30/05/2022
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3
/5
★★★☆☆
When you order, the product is in stock but for delivery you are missing part of the order and you do not communicate enough.
Acheteur Vérifié
purchased on 28/06/2022
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3
/5
★★★☆☆
Good site, with lots of references, even if some are missing (e.g. Vallejo). Filters could be more relevant (e.g. set the model aircraft filter and end up with cars).
It could be interesting to describe what the manufacturers do, to enable novices to choose with greater confidence.
Acheteur Vérifié
purchased on 12/07/2022
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2
/5
★★☆☆☆
Communication leaves much to be desired. Item arrived dented despite packaging. Chosen parcel service left package unattended and without permission just outside the door.
Geverifieerde Koper
purchased on 30/06/2022
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2
/5
★★☆☆☆
I am missing one of the items and no one has contacted me yet.
Comprador Verificado
purchased on 30/06/2022
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2
/5
★★☆☆☆
I paid extra to get it within 2 working days and it didn’t arrive for a week.
Verified Buyer
purchased on 03/07/2022
3
/5
★★★☆☆
Fast delivery but product a little below my expectations. Storage box a little damaged and two figurines missing.
Acheteur Vérifié
purchased on 07/07/2022
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3
/5
★★★☆☆
I ordered in December but one large item was not in stock (although that wasn't stated when placing the order). Instead of refunding the 52 GBP they gave me a credit note. The item just came back in stock 6 months later so I put it in my basket but there was no way to apply my credit note. I had to phone them and they organised it at their end and I've just had delivery so all's well that ends well. I wasn't happy about getting a credit note when I actually requested a refund but I appreciate them sorting out my delivery now.
Verified Buyer
purchased on 30/06/2022
3
/5
★★★☆☆
I would have liked them to be more flexible in extending my initial order with another product, especially since it had not yet been prepared, as it was Sunday when I requested it.
Comprador Verificado
purchased on 03/07/2022
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2
/5
★★☆☆☆
I ordered two items that were both listed as being in stock in February. I then proceeded to receive no updates on my order besides the fact that it was 'processing'. After I sent an multiple emails months later I was informed that one of my items was out of stock and the cost would be refunded to my account, and the other item was shipped and received with no further issues. It could be a problem with overseas shipping but I think communication regarding the status of my order could have been done better.
Verified Buyer
purchased on 23/02/2022
Answer from 1001hobbies
Hello , Thank you for your email We apologyze for this incident can you please send us an email o [email protected] Best regards
3
/5
★★★☆☆
Good
Verified Buyer
purchased on 29/06/2022
3
/5
★★★☆☆
The packaging was not suitable for the contents ordered. The model boxes were damaged at the corners. No cardboard, only bubble wrap, not enough to guarantee the integrity of the parcels sent.
Acheteur Vérifié
purchased on 01/07/2022
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3
/5
★★★☆☆
I have not yet snapped up the gift.For punctuality a good grade ,the gift wrapping leaves a little to be desired.
Acquirente Verificato
purchased on 29/06/2022
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3
/5
★★★☆☆
Took 1 week longer than expected
Comprador Verificado
purchased on 17/06/2022
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3
/5
★★★☆☆
Poorly controlled delivery times
Acheteur Vérifié
purchased on 29/06/2022
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2
/5
★★☆☆☆
Too expensive
Verifizierter Käufer
purchased on 25/05/2022
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Unfortuntley due to unknown stock levels and long delays it has taken over a month for my order to arrive, and even then only in pat, and with a secondary request for a refund against the items that were not available. Its a seriesof unfortunate events, but the fact hat it took so long to resolve and it took several attempts from myself to get them to look into my issue means that it was not a great customer service experience.
Verified Buyer
purchased on 24/04/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
My last order took a long time to arrive: three weeks!
Acheteur Vérifié
purchased on 27/05/2022
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2
/5
★★☆☆☆
Delivery times not respected and then real harassment by e-mail, despite my wish not to receive any! There's no point in encouraging me to use a company I'm not fully satisfied with!
Acheteur Vérifié
purchased on 27/05/2022
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3
/5
★★★☆☆
The service was ok. the problem was shipping a fragile small piece of sheet brass in a shipping envelope was not very smart. Mine was bent and everyone knows once bent there is no going back. At least use a small box or a stiff piece of cardboard. Outside of that the art work is great.
Verified Buyer
purchased on 19/06/2022
3
/5
★★★☆☆
Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.
Verifizierter Käufer
purchased on 04/05/2022
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2
/5
★★☆☆☆
I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken
Geverifieerde Koper
purchased on 09/06/2022
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3
/5
★★★☆☆
Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.
Acheteur Vérifié
purchased on 21/06/2022
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2
/5
★★☆☆☆
Delivery not in accordance with order.
Acheteur Vérifié
purchased on 29/05/2022
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Answer from 1001hobbies
Dear customer, Our customer service has contacted you, asked you for photos, and sent you a return slip for this problem. Thank you for your understanding. Sincerely, Laure
3
/5
★★★☆☆
Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.
Acheteur Vérifié
purchased on 30/04/2022
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2
/5
★★☆☆☆
The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game
Acheteur Vérifié
purchased on 12/06/2022
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Answer from 1001hobbies
Hello, We understand your dissatisfaction, and we apologize for the fact that the parcels are sent in new condition, and that we regret that the carriers do not respect their quality commitments. We would also like to remind you that customer service has offered you a credit note of €10, i.e. 30% of your product. We remain at your disposal for any further information you may require. Sincerely, Laure
3
/5
★★★☆☆
The product was broken on arrival. Parts more fragile than usual Manual not clear
Acheteur Vérifié
purchased on 29/05/2022
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2
/5
★★☆☆☆
Deception
Acheteur Vérifié
purchased on 22/05/2022
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Answer from 1001hobbies
Hello, Customer service will contact you as soon as possible. Sincerely, Customer service
2
/5
★★☆☆☆
Packaging too soft, flattened mock-up box.
Acheteur Vérifié
purchased on 20/06/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Badly calmed brush loses its bristles to paint
Acheteur Vérifié
purchased on 16/06/2022
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