Reviews 1001hobbies

Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

Order placed on 19122020 for delivery on the 30th. Cancellation requested on the 28th, even though the article had still not been dispatched and I had found a cheaper and faster alternative from a competitor. E-mail from 28122020 accepting the cancellation and refunding my first monthly payment. On 05012021 I receive an e-mail informing me that my item (supposed to be delivered on 30122020) has been shipped, but should never have been shipped. So I have to go to my local parcel shop to refuse the parcel and wait for it to be returned, just to get my refund for my first payment. This is unacceptable. It's the first and last time I'll be committing a fraud.

Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

Ordering at 1001Hobbies is for me (probably) the last time I have placed a although a nice order I call about the status of its course is handled in English not to follow when product is finally delivered Had better order through Bolcom

6th of January, and still Wait for delivery since order was placed on 6th December.

This company is rubbish I had an order supposed to be delivered 23rd December !! They taken my money unfortunately on a debit card so cannot get it back. We are now at 6th Jan no order, have tried to phone just answer machine , have tried to email but cannot get email address, and now you send an email asking how did we do well the answer is RUBBISH DO NOT USE THIS COMPANY Nadine Morey

Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Since you ask for a review: very bad experience! Order placed on December 16 for what was supposed to be a Christmas gift. First of all I was told that an item had to be retrieved from the supplier. The item according to your emails was not shipped until 3112. To date no package received the SDA tracking number appears to be non-existent. I sincerely hope it will arrive but reading the other comments I am very afraid!!! And then they wonder why one buys on Amazon.

Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realize that I was dealing with a company in France!

Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Dear Sir or Madam I placed an order with you on 13.12. because the situation was presented in such a way that the desired products were immediately available (= in stock). On 14.12. I received a confirmation of this order. It was not until 23.12. that I was informed that delivery would be delayed because 2 of the 3 products were not in stock and could not be ordered. There is no contact address on the homepage. At the same time, the possibility of telephone advice is advertised. Nobody can be reached via the number, which is also almost impossible to find. I would like to cancel the entire order but I can't reach anyone. I have never experienced so little customer service. As I paid with Paypal, this will be the next step. I will wait another day to see if there is a response this way. A. Büttner It has now been six days and still no money has been refunded!!!

Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realise that I was dealing with a company in France!!

Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.

As of today I don't know what happened to my package!sda tracking number is nonexistent

Inconsistent customer service following the loss of my parcel ordered on December 12. Terse emails with no explanation of how to replace the order or even refund it. No contact number. Today is 040121I have no news of my €70 which has gone up in smoke. The children are still waiting for their presents.

Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it's actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

I placed an order on December 15 for paints and a paint-tool kit. To date, on January 4, my order has still not been dispatched. They justified this by saying that the kit in question was no longer in stock, even though it was available when I placed my order. What's more, I paid for a more expensive Colissimo delivery, only to receive nothing. So I cancelled my order and am waiting for a refund. Regarding the models, I find it shameful that, given the price of some of them (Titanic 03719 model at over 400 euros), neither paint nor tools are supplied. What's more, the prices on the site are unjustified. The same Titanic model at 340 euros on Amazon with delivery.

Disastrous experience: no parcel sent after a delay of more than 3 weeks.

Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

First of all you passed yourselves as a US based company. My items have yet to arrive since it�s actually coming from France. When you first updated the shipping you said it would arrive day after Xmas.

It has been weeks since I ordered one... It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

Good evening I was expecting a fully assembled model or at least a rigid body structure, but my friend (it was a gift) received a piece of plastic (to be filled with plaster?) and some poor quality decals, not even all the external parts. I'd like my money back (satisfied or reimbursed) but I'm told it's impossible at the moment.

It has been weeks since I ordered one… It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

I cannot rate my order any lower. Not only did it arrive more than 15 days late according to the date indicated, but they also did not send one of the items I had purchased because they did not have it in stock. Not content with that, they have not even written me to tell me that they did not send it but they send me a discount voucher for that amount instead of making the refund because it is not a return but a failure in their warehouse. They impose an abusive price (about 70 euros) to avoid paying shipping costs and try to correct their mistake with a discount voucher that of course I do not intend to use because I do not intend to trust this company.

I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

I'm still missing an article and no one is answering me.

On the site, it's marked products in stock. They take the money from the account and then they tell me they're out of stock. I waited 1 month to receive my parcel. And they didn't want me to cancel my order and get my money back...

I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

I must be the only one who has not received my order I placed an order on 15-11-2020 a month later they tell me that there has been a problem and that they ask for it again on 23-12-2020 they ask for it again and today 02-01-2021 it still has not arrived and all they say is that they are preparing it. They have been preparing it for 10 days and they do not tell me if it will arrive on January 5 which means that I will have to buy something else of course in another place to have a gift for the Epiphany. A disastrous

I have still not received this item despite ordering on 5th December. I cannot find any contact details for this company to chase it up with them so I���m assuming this is a fake co

Would have been 5 stars but you use the worst courier on the planet

Nothing good To begin with, we had to buy a new remote control for 60€ because the one that came with the boat didn't work, and since there's a covid, there's no soap. Then we noticed that the rudders weren't mounted in the right direction, but that's not all, the parts inside weren't properly installed.

Hello, my order was placed a few days before Christmas. It was not a problem that delivery would be delayed - especially because of the holidays. However, in the days that followed I kept getting emails asking me to complete the order even though I had transferred the amount. I received no reply to my e-mails. Only after contacting Paypal was there a brief response. When I placed the order with "1001Modellbau"" before Christmas, I was of the opinion that it was a German model making mail order company. If I had known that the company was based abroad, I would not have placed an order. Because of the current problem with Covid-19, I always have orders delivered to packing stations (which are operated by DHL) whenever possible. This is usually no problem with German retailers. Due to negative experiences, I know that delivery from other European countries to packing stations is often not possible - for whatever reason. This is also the case in this case: although a Packstation is specified on the delivery address, the goods were sent with dpd. It is possible that the shipment will be lost for a few euros, but with an order value of approx. 100 euros I will try to get the money back. My suggestions for improvement: 1. better organization of the ordering process 2. better communication with the customer 3. clearly formulate the delivery conditions or indicate the logistics partner clearly when ordering.

I am aware of the complications of the... I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

10 euros for delivery in 72 h... It's been more than 10 days and still nothing. I'm deleting this site from my favorites

I am aware of the complications of the… I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

On 3-11-2020 I placed order 061QQVVVGO. On 7-11-2020 I placed the order UXCLSJOPI. These two orders are grouped in another one with number 229785 with date 13112020. Later I place the order GHFSZABMT with date 16112020. After showing my concern for not receiving anything, they send me an email telling me that it seems that 229785 has been lost. I don't know anything about the other one. As of today 31122020 I have not received any of the orders.