/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I just keep buying it and it drops in price, what a coincidence.
Comprador Verificado
purchased on 19/05/2022
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3
/5
★★★☆☆
I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.
Verified Buyer
purchased on 06/06/2022
3
/5
★★★☆☆
Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.
Comprador Verificado
purchased on 01/06/2022
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3
/5
★★★☆☆
Too long
Acheteur Vérifié
purchased on 24/05/2022
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2
/5
★★☆☆☆
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
Geverifieerde Koper
purchased on 25/05/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Not quite the quality you'd hoped for
Acheteur Vérifié
purchased on 01/06/2022
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2
/5
★★☆☆☆
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Verified Buyer
purchased on 06/04/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Order error
Acheteur Vérifié
purchased on 10/06/2022
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3
/5
★★★☆☆
I ordered the model kit and the advert stated immediate shipping but it took two days to ship arrived quite a few days after the estimated arrival time. Having said that it arrived in decent condition and the kit seems to be intact. Still not happy considering the cost of postage.
Verified Buyer
purchased on 05/06/2022
3
/5
★★★☆☆
I'm missing a puzzle
Acheteur Vérifié
purchased on 01/06/2022
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3
/5
★★★☆☆
My delivery was blocked due to an out-of-stock condition on three items (not visible when I placed the order... too bad! ). Delivery took a fortnight and was unblocked following my reminder. Well, all's well that ends well! But we can do better! Thank you so much.
Acheteur Vérifié
purchased on 08/06/2022
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3
/5
★★★☆☆
Prices for kits are quite high, postage rates are stratospheric
Verified Buyer
purchased on 20/05/2022
2
/5
★★☆☆☆
Very disappointed with the wait despite reminder requests no way to communicate with you
Acheteur Vérifié
purchased on 13/05/2022
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3
/5
★★★☆☆
Received on time. The outside of the parcel was perfect, but inside the packaging was damaged. Quality of preparation not great
Acheteur Vérifié
purchased on 09/06/2022
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3
/5
★★★☆☆
Order of April 28th received on June 9th Too long
Acheteur Vérifié
purchased on 28/04/2022
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3
/5
★★★☆☆
Response to order was prompt and adequate. Did find 3 weeks between time of order and time of delivery to be very long.
Geverifieerde Koper
purchased on 23/05/2022
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3
/5
★★★☆☆
The time between ordering and delivery takes way too long.!1 in my facade almost 3 weeks !!! with no notice or notification.
Geverifieerde Koper
purchased on 24/05/2022
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3
/5
★★★☆☆
Thought I was buying from the uk as the web site was .co.uk took ages to arrive as it was from France, had I known this then would have expected a longer delivery time, will buy from them again when not needed quickly, products were as described and packed well
Verified Buyer
purchased on 24/05/2022
2
/5
★★☆☆☆
They don't answer to the mails...
Comprador Verificado
purchased on 13/05/2022
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3
/5
★★★☆☆
Order (display case) received in poor condition; the case broken, probably due to poor packaging for transport. A small box, containing the case; in a large cardboard box with a tiny bit of crumpled paper for cushioning. Out of the dozen or so 1001 Hobbies shipments, this is the only time this kind of incident has occurred.
Acheteur Vérifié
purchased on 28/05/2022
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3
/5
★★★☆☆
Message delivery info to be reviewed......
Acheteur Vérifié
purchased on 13/02/2022
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3
/5
★★★☆☆
Bag stained and damaged in places
Acheteur Vérifié
purchased on 25/05/2022
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2
/5
★★☆☆☆
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
Acquirente Verificato
purchased on 10/05/2022
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2
/5
★★☆☆☆
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
Acheteur Vérifié
purchased on 18/05/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Finally got my order and everything is fine
Verified Buyer
purchased on 03/05/2022
3
/5
★★★☆☆
Extensive catalog and fast shipping.
Comprador Verificado
purchased on 21/04/2022
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3
/5
★★★☆☆
Received my package only in the bubble wrap with minor box damage. I consider that lucky because most items are usually bubble wrapped then placed in a box for shipping.
Verified Buyer
purchased on 26/04/2022
2
/5
★★☆☆☆
Delays too long as usual
Acheteur Vérifié
purchased on 15/05/2022
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2
/5
★★☆☆☆
Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!
Verified Buyer
purchased on 19/05/2022
3
/5
★★★☆☆
Good but an order that comes in small pieces without sufficient explanation.information on shortages to be improved.
Acheteur Vérifié
purchased on 26/04/2022
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