/5
★★★★☆
based on 37035 reviews published
★★★★☆
based on 37035 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
My last order was rather disappointing.
I had requested the order be canceled due to its prolonged time in being filled and my money refunded. The order for decals was several months in processing.
The request was seen but ignored. I found this as being extremely unprofessional. The refusal to refund my money was annoying and frustrating. Since the order was several months old without being filled or any notice of anything being done till it was shipped months after the order was placed.
This will affect any future orders, if any, that I place with 1001 Hobbies.
Verified Buyer
purchased on 28/02/2022
2
/5
★★☆☆☆
Waited too long and did not receive an item.
Verifizierter Käufer
purchased on 29/06/2022
Translated review
3
/5
★★★☆☆
Packaging: Very well thought-out Delivery - Delivery time: RAS Model: "The tailplane / rudder" in plastic, color "Light gray", should have been painted blue like the fuselage! Fuselage paint: you should have chosen a blue that was "matt or slightly satin" for greater plausibility.
Acheteur Vérifié
purchased on 12/07/2022
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2
/5
★★☆☆☆
2 items purchased that are not usable, I hope to receive an item that works.
Acheteur Vérifié
purchased on 18/07/2022
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3
/5
★★★☆☆
+ The paket was well packed and everything was in it unscathed - it arrived much too late.
Geverifieerde Koper
purchased on 01/07/2022
Translated review
3
/5
★★★☆☆
All-assembled figurines contrary to my habit of working with spare parts;no pleasure in creating.figurines added to my stock for later use.the capped heads can be adapted fortunately.
Acheteur Vérifié
purchased on 08/07/2022
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2
/5
★★☆☆☆
I have not received all the materials I ordered
Acquirente Verificato
purchased on 13/07/2022
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2
/5
★★☆☆☆
Shipping took a very long time and was delivered to the wrong address. There was an incorrect house number on the package.
Geverifieerde Koper
purchased on 02/07/2022
Translated review
2
/5
★★☆☆☆
The model kit was very poorly packed. It was not put into a separate box with packing material around it to protect its contents. Instead the model kit box itself was wrapped up in a little bit of covering and shipped. These model kit boxes are not very sturdy and the corner of the box was crushed when I received it. Fortunately, none of the parts therein seemed to be damaged. But that only means I was lucky. It's not hard to see how easily such poor packing could result in a badly damaged model kit. Do the right thing even though it will cost a little more in shipping. Put the model kits in a bigger shipping boxes and put some packing material around them. Other online retailers I deal with do this.
Verified Buyer
purchased on 29/06/2022
3
/5
★★★☆☆
I am not happy, of the two models that I ordered I have only received one, the Diana vehicle, the other one "Waiting for replacement : Horch German Major Car (Kfz.15) Early Version" I have not had any news. I have tried to call several times and on the customer service phone there is a voice mail. The store has not contacted me by phone or email as other stores have done when an item was pending replacement. As long as I have no news from Customer Service or the model does not arrive I do not think I will buy again, it is a pity because it has good material that you can not find in other stores.
Comprador Verificado
purchased on 30/05/2022
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3
/5
★★★☆☆
When you order, the product is in stock but for delivery you are missing part of the order and you do not communicate enough.
Acheteur Vérifié
purchased on 28/06/2022
Translated review
3
/5
★★★☆☆
Good site, with lots of references, even if some are missing (e.g. Vallejo). Filters could be more relevant (e.g. set the model aircraft filter and end up with cars).
It could be interesting to describe what the manufacturers do, to enable novices to choose with greater confidence.
Acheteur Vérifié
purchased on 12/07/2022
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2
/5
★★☆☆☆
Communication leaves much to be desired. Item arrived dented despite packaging. Chosen parcel service left package unattended and without permission just outside the door.
Geverifieerde Koper
purchased on 30/06/2022
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2
/5
★★☆☆☆
I am missing one of the items and no one has contacted me yet.
Comprador Verificado
purchased on 30/06/2022
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2
/5
★★☆☆☆
I paid extra to get it within 2 working days and it didn’t arrive for a week.
Verified Buyer
purchased on 03/07/2022
3
/5
★★★☆☆
Fast delivery but product a little below my expectations. Storage box a little damaged and two figurines missing.
Acheteur Vérifié
purchased on 07/07/2022
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3
/5
★★★☆☆
I ordered in December but one large item was not in stock (although that wasn't stated when placing the order). Instead of refunding the 52 GBP they gave me a credit note. The item just came back in stock 6 months later so I put it in my basket but there was no way to apply my credit note. I had to phone them and they organised it at their end and I've just had delivery so all's well that ends well. I wasn't happy about getting a credit note when I actually requested a refund but I appreciate them sorting out my delivery now.
Verified Buyer
purchased on 30/06/2022
3
/5
★★★☆☆
I would have liked them to be more flexible in extending my initial order with another product, especially since it had not yet been prepared, as it was Sunday when I requested it.
Comprador Verificado
purchased on 03/07/2022
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2
/5
★★☆☆☆
I ordered two items that were both listed as being in stock in February. I then proceeded to receive no updates on my order besides the fact that it was 'processing'. After I sent an multiple emails months later I was informed that one of my items was out of stock and the cost would be refunded to my account, and the other item was shipped and received with no further issues. It could be a problem with overseas shipping but I think communication regarding the status of my order could have been done better.
Verified Buyer
purchased on 23/02/2022
Answer from 1001hobbies
Hello , Thank you for your email We apologyze for this incident can you please send us an email o [email protected] Best regards
3
/5
★★★☆☆
Good
Verified Buyer
purchased on 29/06/2022
3
/5
★★★☆☆
The packaging was not suitable for the contents ordered. The model boxes were damaged at the corners. No cardboard, only bubble wrap, not enough to guarantee the integrity of the parcels sent.
Acheteur Vérifié
purchased on 01/07/2022
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3
/5
★★★☆☆
I have not yet snapped up the gift.For punctuality a good grade ,the gift wrapping leaves a little to be desired.
Acquirente Verificato
purchased on 29/06/2022
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3
/5
★★★☆☆
Took 1 week longer than expected
Comprador Verificado
purchased on 17/06/2022
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3
/5
★★★☆☆
Poorly controlled delivery times
Acheteur Vérifié
purchased on 29/06/2022
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2
/5
★★☆☆☆
Too expensive
Verifizierter Käufer
purchased on 25/05/2022
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Unfortuntley due to unknown stock levels and long delays it has taken over a month for my order to arrive, and even then only in pat, and with a secondary request for a refund against the items that were not available. Its a seriesof unfortunate events, but the fact hat it took so long to resolve and it took several attempts from myself to get them to look into my issue means that it was not a great customer service experience.
Verified Buyer
purchased on 24/04/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
My last order took a long time to arrive: three weeks!
Acheteur Vérifié
purchased on 27/05/2022
Translated review
2
/5
★★☆☆☆
Delivery times not respected and then real harassment by e-mail, despite my wish not to receive any! There's no point in encouraging me to use a company I'm not fully satisfied with!
Acheteur Vérifié
purchased on 27/05/2022
Translated review
3
/5
★★★☆☆
The service was ok. the problem was shipping a fragile small piece of sheet brass in a shipping envelope was not very smart. Mine was bent and everyone knows once bent there is no going back. At least use a small box or a stiff piece of cardboard. Outside of that the art work is great.
Verified Buyer
purchased on 19/06/2022
3
/5
★★★☆☆
Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.
Verifizierter Käufer
purchased on 04/05/2022
Translated review