4.2/5
★★★★☆
based on 37035 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
My review so Okay you ask for it Tis the third time I've ordered something Tis the third time it says the item is in stock Tis the third time that item was not in stock And so I had to wait nicely Till the supplier delivered it to you And then sent it on to me So kind regards
User icon
Geverifieerde Koper
purchased on 06/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1 /5
★☆☆☆☆
I ordered Blackstone Fortress: Escalation. It was in stock when I ordered it. It took months for you to then tell me it was permanently out of stock. I could have purchased it elsewhere, but I spent 2 months thinking I had already ordered it before you told me I wouldn't be getting it. I am not happy about that at all, as it is now very difficult to obtain, and I had to settle for other products that I had no real intention of buying.
User icon
Verified Buyer
purchased on 05/03/2021
1 /5
★☆☆☆☆
Late and incomplete delivery! And passable explanations on the cause of the delay (Brexit... for 6 weeks of delay!)
User icon
Acheteur Vérifié
purchased on 15/02/2021
Translated review
Answer from 1001hobbies
Mr GIVELET, Thank you for taking the time to reply. We apologize again for the delay in processing your order.
Thank you for your patience Laure
1 /5
★☆☆☆☆
Tracking number: 556565112 Order number: 26-06683-86213 I received my item but there is no instruction in the package please send me one instruction ASAP.. Thanks
User icon
Verified Buyer
purchased on 10/03/2021
1 /5
★☆☆☆☆
It is not real at all and I find the price excessive for the piece it is.
User icon
Comprador Verificado
purchased on 15/03/2021
Translated review
Answer from 1001hobbies
We apologize Hello, We thank you for your email and we are sorry for your disappointment. Please believe that it is very unpleasant for us.
We invite you to contact customer service or return the product to us for refund.
Thank you for your understanding, Sincerely, Le service client 1001hobbies.
1 /5
★☆☆☆☆
One star, unfortunately less is not there. Eternal delivery time (more than two months), not all the merchandise arrived as it was out of stock (even though it was available in the shop), you cannot get a refund for missing items but only a voucher of equal value that I will never use given the very high shipping costs (not covered by the voucher). So basically I waited two months, didn't receive all the items I ordered and lost money on them as well. Non-existent customer service. lousy! Avoid if possible.
User icon
Acquirente Verificato
purchased on 10/01/2021
Translated review
1 /5
★☆☆☆☆
This was a complete rip-off for the price. A very very sub standard model kit from Heller that 1001 hobbies should not be selling. Missing parts, inaccurate instructions and impossible to finish satisfactorily. I am a level 5 model maker so no fool. Very very disappointed with 1001. Of
User icon
Verified Buyer
purchased on 26/02/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
1 /5
★☆☆☆☆
No instruction
User icon
Verified Buyer
purchased on 05/03/2021
1 /5
★☆☆☆☆
Accidentally (my mistake) I had paid the product 4 times, more often I asked if I could get the money of the extra three times back (had overpaid about 80 euros). I never saw the money. By the way, the product also came quite late.
User icon
Geverifieerde Koper
purchased on 13/02/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1 /5
★☆☆☆☆
I HAVE CLAIMED ON SEVERAL OCCASIONS WITH MULTIPLE MAILINGS. The delivery is wrong, they arrived in 1:72 scale and I ordered 1:48 scale. Please solve it as soon as possible. It was for my son's birthday and I have not been able to finish the model and give him his surprise.
User icon
Comprador Verificado
purchased on 07/01/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your email. We have sent you an email informing you that you have ordered the DÉCAL GRUMMAN F-14A VF-84 JOLLY ROGERS 1981 USS NIMITZ in 1/72. If you wish, you can return it to us. We will be able to proceed with the exchange if you wish.
Thank you for your understanding, 1001hobbies Customer Service.
1 /5
★☆☆☆☆
Hello, You sent me an order placed at the beginning of December when we had agreed that I would benefit from a credit note since you had been unable to supply it to me due to a stock shortage! And then, months later, you sent it to me, but since Christmas, I had found it elsewhere! You sent it to me without asking my opinion and using my credit note... Sincerely
User icon
Acheteur Vérifié
purchased on 04/12/2020
Translated review
Answer from 1001hobbies
Hello, We thank you for your telephone reception and apologize for this computer bug.
Thank you for your understanding. Sincerely, Laure
1 /5
★☆☆☆☆
Products take considerable time to arrive. Still awaiting 2 planes yet to arrive from 4 weeks ago.
User icon
Verified Buyer
purchased on 13/02/2021
Answer from 1001hobbies
Hello,
We are very sorry for the length of the shipment, but as you can imagine the implementation of the BREXIT and the Covid does not accelerate the delivery times. We sincerely regret it.
Sincerely,
1001hobbies customer service.
1 /5
★☆☆☆☆
It is noted an Audi R8 in my order, also noted in the package sent but it is not in the package!
User icon
Acheteur Vérifié
purchased on 15/01/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
From a kit of over € 30,- , I do not expect one so simple that I finished it within 2 hours!
User icon
Geverifieerde Koper
purchased on 08/02/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1 /5
★☆☆☆☆
You get no feed back takes muchtselang for the shipping you pay . warranty ho but very fine thank you jupie the poepie not good !!!!!!!!!!!
User icon
Geverifieerde Koper
purchased on 10/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1 /5
★☆☆☆☆
Commande NGCVGOJO0 : plus qu'un mois pour livrer, l' un des articles pas livré avec un voucher dont je ne sais pas qoi faire : tout simplement ridicule !!!
User icon
Acquirente Verificato
purchased on 18/02/2021
Translated review
1 /5
★☆☆☆☆
Had to wait way too long for the products. Initially the order did not come through to him while it was paid for. Had to look up all the products myself because they knew nothing about it. Poor communication. Had to send photos and write-ups several times. Sent everything and still did not receive what I had asked for. And this again took a very long time. Unfortunately too late for my son's birthday. I will not order here again.
User icon
Geverifieerde Koper
purchased on 08/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1 /5
★☆☆☆☆
Lousy service, 3 months to receive the order and no help from your side.
User icon
Comprador Verificado
purchased on 20/12/2020
Translated review
Answer from 1001hobbies
You Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.We understand your dissatisfaction and we apologize for this incident.Have a nice day Laure
1 /5
★☆☆☆☆
3 months for delivery without explanation , no message
User icon
Acheteur Vérifié
purchased on 04/02/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
Excessive delays in delivery
User icon
Acquirente Verificato
purchased on 14/01/2021
Translated review
1 /5
★☆☆☆☆
The items are always of high quality, but there was an error on the order which I was unable to resolve, as my numerous phone calls were never answered and my e-mail went unanswered... I've often ordered from you with great satisfaction, but this time it really wasn't up to scratch in terms of after-sales service.
User icon
Acheteur Vérifié
purchased on 27/12/2020
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
My order was placed on January 8, and after protesting on the phone, I received what they had in stock after a month (they were missing two products and therefore didn't ship anything). Since then, I haven't heard from them. I'm going to demand a refund for both items.
User icon
Acheteur Vérifié
purchased on 08/01/2021
Translated review
Answer from 1001hobbies
Mr Bessard, Thank you for your comment, we have unblocked the split order. The last item will be sent and we will proceed with the refund of the Thinners product.
We regret this experience, and hope to regain your trust with this initiative.
Have a nice day 1001hobbies customer service
1 /5
★☆☆☆☆
They have sent me something totally different from what I had bought, I am very unhappy with the store. I do not recommend it at all, now I have to wait for my money back, I hope there will be no problems....
User icon
Comprador Verificado
purchased on 12/03/2021
Translated review
Answer from 1001hobbies
You Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.We understand your dissatisfaction and we apologize for this incident.Have a nice day Laure
1 /5
★☆☆☆☆
Motor out of order after 10 uses...
User icon
Acheteur Vérifié
purchased on 08/02/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
Nothing to say about the shipping, but the box arrived completely ruined, packaging too shallow
User icon
Acquirente Verificato
purchased on 14/03/2021
Translated review
1 /5
★☆☆☆☆
I don't recommend this paint, it's a disaster, the paint is like modelling clay, I really don't recommend it, I'd like a refund or an exchange, I won't buy this brand again.
User icon
Acheteur Vérifié
purchased on 11/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
Orders made on the basis of available stock and supposedly in stock only arrive once received at 1001....... 3 months delay and no information. The prices are out of the ordinary, it's really a steal compared to other suppliers who also keep their promises, delivery within 3 working days .... For me it's over, you've forgotten me. I've placed several orders, each time with problems.
User icon
Acheteur Vérifié
purchased on 23/01/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
I returned tires for a model car because the diameter was wrong and I'm still waiting for a refund. I haven't heard from the site since I returned the merchandise.
User icon
Acheteur Vérifié
purchased on 16/02/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
LAME...2 MONTHS FOR A DECAL SHEET... 2 ORDERS IN 10 YEARS...THERE WON'T BE ANOTHER ONE !!!
User icon
Acheteur Vérifié
purchased on 29/12/2020
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
Execrable delivery times, average packaging.
User icon
Acheteur Vérifié
purchased on 04/02/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.