/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply
Comprador Verificado
purchased on 12/03/2021
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1
/5
★☆☆☆☆
Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.
Verified Buyer
purchased on 28/02/2021
Answer from 1001hobbies
%Sir,
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
1
/5
★☆☆☆☆
Much too long waiting times for the order have been waiting for the 2nd order since December
Verifizierter Käufer
purchased on 22/01/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Some poor assholes
Acquirente Verificato
purchased on 18/02/2021
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1
/5
★☆☆☆☆
Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....
Geverifieerde Koper
purchased on 28/01/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I had ordered a puzzle and never received it
Geverifieerde Koper
purchased on 11/02/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ
Geverifieerde Koper
purchased on 09/03/2021
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1
/5
★☆☆☆☆
It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des
Comprador Verificado
purchased on 09/03/2021
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1
/5
★☆☆☆☆
The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!
Verifizierter Käufer
purchased on 09/03/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Fast and reliable
Verified Buyer
purchased on 08/03/2021
1
/5
★☆☆☆☆
No parcel in my mailbox despite e-mail notification from collissimo
Acheteur Vérifié
purchased on 08/03/2021
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1
/5
★☆☆☆☆
I still haven't received my order. I can't contact the seller.
Acheteur Vérifié
purchased on 08/03/2021
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1
/5
★☆☆☆☆
An item is missing from my order and I'm told there's nothing they can do because it's noted on the BL
Acheteur Vérifié
purchased on 08/03/2021
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1
/5
★☆☆☆☆
I have not received the goods as yet
Verified Buyer
purchased on 07/03/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Your answer doesn't solve the problem. I paid for a product I didn't receive, and I'm in possession of a product I have no use for! It's about time you showed some concern for your customers, who are your bread and butter, and took responsibility for your mistakes. What contempt for the customer! It's a shame
Acheteur Vérifié
purchased on 07/03/2021
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1
/5
★☆☆☆☆
The relay point that you indicated to me is going to close in a fortnight and I don't know why all the parcels were sent back. I had to indicate a new relay point myself, so time was wasted for nothing.
Acheteur Vérifié
purchased on 07/03/2021
Translated review
1
/5
★☆☆☆☆
VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN
Verified Buyer
purchased on 07/03/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
It has been 2 months since my transfer for model purchase. Give me the money back or send me another model or a shopping voucher. Put like this you are doing a legally punishable theft. since I am not the only one being scammed we can all make a complaint together.
Acquirente Verificato
purchased on 07/03/2021
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1
/5
★☆☆☆☆
I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Verified Buyer
purchased on 06/03/2021
1
/5
★☆☆☆☆
Everthing's fine
Verified Buyer
purchased on 06/03/2021
1
/5
★☆☆☆☆
I paid $45 for express 2-3 days... I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Acheteur Vérifié
purchased on 06/03/2021
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Answer from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Bonjour aucune information sur ma commande passer le 28 février 2021 aucun suivi de colis car numéro de commande non valide bref c'est plus pour enfants 1 er âge que du modélismes pour con
Acheteur Vérifié
purchased on 06/03/2021
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1
/5
★☆☆☆☆
I paid $45 for express 2-3 days… I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Verified Buyer
purchased on 06/03/2021
Answer from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It's working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Acheteur Vérifié
purchased on 05/03/2021
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Answer from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
The article received does not correspond to what was ordered.
Acheteur Vérifié
purchased on 05/03/2021
Translated review
1
/5
★☆☆☆☆
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Verified Buyer
purchased on 05/03/2021
Answer from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Hello, Defective tracking almost a month to arrive and the cutters are not the ones in the catalog are normal cable cutters of the "Chinese". Thank you
Comprador Verificado
purchased on 04/03/2021
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1
/5
★☆☆☆☆
It took more than 20 days to arrive without prior notice that it was out of stock or any problems with the order.
Comprador Verificado
purchased on 04/03/2021
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1
/5
★☆☆☆☆
It is since February 4 that I placed and paid immediately for an orderToday March 4 I still have not received the goods and there is no trace of my parceloultimo tracking on February 15.Vergognospero at least get my money back.Disappointed and never again buy from you.
Acquirente Verificato
purchased on 04/03/2021
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1
/5
★☆☆☆☆
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Acheteur Vérifié
purchased on 03/03/2021
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Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.