/5
★★★★☆
based on 37035 reviews published
★★★★☆
based on 37035 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken
Geverifieerde Koper
purchased on 09/06/2022
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3
/5
★★★☆☆
Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.
Acheteur Vérifié
purchased on 21/06/2022
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2
/5
★★☆☆☆
Delivery not in accordance with order.
Acheteur Vérifié
purchased on 29/05/2022
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Answer from 1001hobbies
Dear customer, Our customer service has contacted you, asked you for photos, and sent you a return slip for this problem. Thank you for your understanding. Sincerely, Laure
3
/5
★★★☆☆
Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.
Acheteur Vérifié
purchased on 30/04/2022
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2
/5
★★☆☆☆
The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game
Acheteur Vérifié
purchased on 12/06/2022
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Answer from 1001hobbies
Hello, We understand your dissatisfaction, and we apologize for the fact that the parcels are sent in new condition, and that we regret that the carriers do not respect their quality commitments. We would also like to remind you that customer service has offered you a credit note of €10, i.e. 30% of your product. We remain at your disposal for any further information you may require. Sincerely, Laure
3
/5
★★★☆☆
The product was broken on arrival. Parts more fragile than usual Manual not clear
Acheteur Vérifié
purchased on 29/05/2022
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2
/5
★★☆☆☆
Deception
Acheteur Vérifié
purchased on 22/05/2022
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Answer from 1001hobbies
Hello, Customer service will contact you as soon as possible. Sincerely, Customer service
2
/5
★★☆☆☆
Packaging too soft, flattened mock-up box.
Acheteur Vérifié
purchased on 20/06/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Badly calmed brush loses its bristles to paint
Acheteur Vérifié
purchased on 16/06/2022
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2
/5
★★☆☆☆
I just keep buying it and it drops in price, what a coincidence.
Comprador Verificado
purchased on 19/05/2022
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3
/5
★★★☆☆
I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.
Verified Buyer
purchased on 06/06/2022
3
/5
★★★☆☆
Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.
Comprador Verificado
purchased on 01/06/2022
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3
/5
★★★☆☆
Too long
Acheteur Vérifié
purchased on 24/05/2022
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2
/5
★★☆☆☆
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
Geverifieerde Koper
purchased on 25/05/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Not quite the quality you'd hoped for
Acheteur Vérifié
purchased on 01/06/2022
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2
/5
★★☆☆☆
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Verified Buyer
purchased on 06/04/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Order error
Acheteur Vérifié
purchased on 10/06/2022
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3
/5
★★★☆☆
I ordered the model kit and the advert stated immediate shipping but it took two days to ship arrived quite a few days after the estimated arrival time. Having said that it arrived in decent condition and the kit seems to be intact. Still not happy considering the cost of postage.
Verified Buyer
purchased on 05/06/2022
3
/5
★★★☆☆
I'm missing a puzzle
Acheteur Vérifié
purchased on 01/06/2022
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3
/5
★★★☆☆
My delivery was blocked due to an out-of-stock condition on three items (not visible when I placed the order... too bad! ). Delivery took a fortnight and was unblocked following my reminder. Well, all's well that ends well! But we can do better! Thank you so much.
Acheteur Vérifié
purchased on 08/06/2022
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3
/5
★★★☆☆
Prices for kits are quite high, postage rates are stratospheric
Verified Buyer
purchased on 20/05/2022
2
/5
★★☆☆☆
Very disappointed with the wait despite reminder requests no way to communicate with you
Acheteur Vérifié
purchased on 13/05/2022
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3
/5
★★★☆☆
Received on time. The outside of the parcel was perfect, but inside the packaging was damaged. Quality of preparation not great
Acheteur Vérifié
purchased on 09/06/2022
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3
/5
★★★☆☆
Order of April 28th received on June 9th Too long
Acheteur Vérifié
purchased on 28/04/2022
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3
/5
★★★☆☆
Response to order was prompt and adequate. Did find 3 weeks between time of order and time of delivery to be very long.
Geverifieerde Koper
purchased on 23/05/2022
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3
/5
★★★☆☆
The time between ordering and delivery takes way too long.!1 in my facade almost 3 weeks !!! with no notice or notification.
Geverifieerde Koper
purchased on 24/05/2022
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3
/5
★★★☆☆
Thought I was buying from the uk as the web site was .co.uk took ages to arrive as it was from France, had I known this then would have expected a longer delivery time, will buy from them again when not needed quickly, products were as described and packed well
Verified Buyer
purchased on 24/05/2022
2
/5
★★☆☆☆
They don't answer to the mails...
Comprador Verificado
purchased on 13/05/2022
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3
/5
★★★☆☆
Order (display case) received in poor condition; the case broken, probably due to poor packaging for transport. A small box, containing the case; in a large cardboard box with a tiny bit of crumpled paper for cushioning. Out of the dozen or so 1001 Hobbies shipments, this is the only time this kind of incident has occurred.
Acheteur Vérifié
purchased on 28/05/2022
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3
/5
★★★☆☆
Message delivery info to be reviewed......
Acheteur Vérifié
purchased on 13/02/2022
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