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★★★★☆
based on 39894 reviews published
Latest negative customer reviews
Leaked
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your experience with our site did not meet your expectations. Your satisfaction is our priority, and we are committed to improving our services. Please feel free to contact us directly so we can resolve this issue together.
Best regards,
The 1001hobbies team
I didnt get my order
Thank you for your feedback. We are truly sorry to hear that you did not receive your order. Please reach out to our customer service team so we can assist you promptly and resolve this issue. Your satisfaction is important to us.
Best regards,
The 1001hobbies Team
Order delivered two months late. Nonexistent customer service.
Thank you for sharing your experience. We are sincerely sorry for the delay encountered and for the inconvenience caused. We are doing our best to improve our customer service and process orders in a timely manner. Please do not hesitate to contact us directly, we would be happy to assist you.
Best regards,
The 1001hobbies team.
Open box
Thank you for taking the time to share your feedback. We are sorry to hear that you received an open box. This does not meet our quality standards. We would be happy to resolve this issue together. Please do not hesitate to contact us so that we can assist you.
Best regards,
The 1001hobbies team
Time to get my order (1 month), poor quality of the packing (7 paint pots without protection against crashing. The same order with another provider came with a solid package protecting the products. poor quality of the updated info about the delayed sending of the command. The very only positive point is Alison from customer service. My conclusion: I've ordered once by 1001 hobbies, never again!!!
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to improve the quality of our packaging and communication about orders. We are glad that Alison helped you well. We hope you give us another chance in the future
Communication with this shop is not possible, with missing items from my order for over 6 weeks.
thank you for taking the time to share your opinion. We are sorry to hear that you had problems with your order. We are doing everything to improve our communication and resolve issues quickly. Please do not hesitate to contact us directly so we can assist you in the best possible way.
Best regards,
the 1001hobbies team
Unfortunately absolutely unsatisfactory. No communication, late delivery and incomplete delivery.
thank you very much for your feedback. We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Your satisfaction is our top priority, and we take your comments very seriously.
We are committed to improving our communication and ensuring complete and timely delivery. Please do not hesitate to contact us directly so we can clarify this situation.
Thank you for your understanding and patience.
Best regards,
the 1001hobbies team
Very long delivery times. Some parts were missing from an order. I will use other providers in the future
thank you for your feedback. We regret the long delivery times and the missing parts in your order. Your feedback is important to us, and we are continuously working to improve our service. We would be happy to help you resolve these issues. Please do not hesitate to contact us directly.
Best regards,
Your 1001hobbies team
I waited over 4 (four) months to receive what I requested and this was due to the omission of clearly indicating that one of the requested products was not available. Following this, due to my pressing inquiry, one of the two substitute products I requested, although present in the catalog, was not available. I won't add anything else except that I had to go personally to the courier because 'home delivery' was not included. I clicked on ONE star rating but for ME you are ZERO. I hope to not hear from you again unless you organize the presentation of product availability that you post for sale better.
Thank you for your feedback and we sincerely apologize for the negative experience you had with our service. Your dissatisfaction concerns us and drives us to improve. We are already working to ensure clearer communication about product availability and to optimize shipping management. We want to offer you a service that meets your expectations and hope to demonstrate our commitment to quality in the future.
Best regards,
The 1001hobbies Team
Delivery arrived 3 months late and only after multiple attempts to contact on my part. Never again!!
we are sorry to hear that your experience did not meet your expectations. Your satisfaction is our top priority, and we take delivery delays very seriously. We promise to improve our service to avoid such situations in the future. Please do not hesitate to contact us directly if you need further assistance.
Thank you for your feedback.
Best regards,
the 1001hobbies team
The order took a long time to arrive, and the customer service was terrible. I have lost the desire to buy here again
We regret that your experience was not as expected. We appreciate your feedback and will work to improve our delivery times and customer service. We would love the opportunity to serve you better in the future.
Best regards,
The 1001hobbies team
I only received the refund I requested within 24 hours of my order
Thank you for taking the time to share your experience. We understand your frustration regarding the refund and we want to reassure you: our team is doing its best to process all requests quickly. Please know that your satisfaction is our top priority. Do not hesitate to contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The 1001hobbies team
I ordered 4 vinyl records and only received one. I wrote to all the emails they have and after 10 days I haven't received a response from any. A disaster. I do not recommend it at all
Thank you for taking the time to leave a review. We are sorry to hear that you have not yet received your order. We encourage you to contact our customer service to resolve this situation as soon as possible. Your satisfaction is our priority.
Sincerely,
The 1001hobbies team
You need to be patient when ordering here. Exactly 2 months waiting for a game and in the meantime little or no meaningful communication. Not for me anymore.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to improve our communication and provide faster delivery. We hope to serve you better in the future.
Best regards,
The 1001hobbies Team
PAYING A LOT FOR A GADGET THAT IS ONLY WORTH 5 € ON TEMU WITH FREE SHIPPING
Thank you for taking the time to share your opinion. At 1001hobbies, we strive to select quality products and ensure impeccable customer service. We understand your concerns regarding the price and we are committed to offering you unique and reliable items. Please do not hesitate to contact us if you have any questions or suggestions.
Best regards,
The 1001hobbies team.
I am still waiting for a response regarding my email about the return of my order.
Thank you for your message and we apologize for this delay in response. Your satisfaction is our priority and we will look into your request immediately. Please do not hesitate to contact us again if needed.
Best regards,
The 1001hobbies team.
Order arrived late and incomplete, for the missing part I had to wait further delay and in the end the courier instead of delivering it to my home made me go pick it up at their place, making me lose more time. To be avoided, I will never buy from this site again.
Thank you for sharing your experience. We are sorry to hear that the order did not arrive as expected and that you encountered difficulties with the delivery. Customer satisfaction is a priority for us and we take every feedback seriously to improve our services. We hope to have the opportunity to serve you better in the future.
Best regards,
The 1001hobbies team
Received my order, all glass containers and none of them were wrapped in any sort of protective wrap. One bottle was received broken with the contents all over the inside of the package. I have written many emails trying to get in touch with someone to correct the problem. Only one correspondence and problem still not solved. Waiting to here back, it’s been a couple of weeks already
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the packaging of your order. Your experience is important to us, and we are committed to resolving this issue promptly. Please provide your order details via direct message, and we will ensure that you receive the assistance you need.
Best regards,
The 1001hobbies Team
ERROR IN THE ORDER
Thank you for your feedback. We are sorry to hear that there was an error with your order. We invite you to contact us directly so that we can resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
Placed the order in Feb 2025. Requested a refund several week's later - no response! Order arrived FEB 2026. Ridiculous!
Thank you for your feedback. We sincerely apologize for the delays you've experienced with your order and the lack of communication regarding your refund request. Please reach out to our customer service team at [email protected], and we will prioritize your concerns to ensure a resolution. Your satisfaction is important to us.
Best regards,
The 1001hobbies Team
Absolutely disastrous...
Thank you for sharing your opinion. We regret that your experience was not satisfactory. We strive to provide the best possible service and value your feedback. If you would like to discuss your situation further, please do not hesitate to contact our customer service team.
Sincerely,
The 1001hobbies team
1 month to receive the order, without being kept informed despite requests by email. And impossible to reach the site by phone. I will not order from you again.
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
They say they delivered the package to me but I haven't received anything, and on top of that I can't contact the company to claim it
We are very sorry about the situation and understand your concern. We invite you to contact us directly through our email or social media so we can help you resolve this issue as soon as possible. We appreciate your patience and understanding.
Sincerely,
The team
Received wrong reference, I am waiting for the resolution of the problem.
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
Unresponsive customer service following a product error sent by them. It does not seem very serious. I am still waiting for a response to this day.
Thank you for your feedback and we are sorry to learn that you encountered a problem with your order. Your satisfaction is our priority, and we are committed to improving our responsiveness. We will contact you as soon as possible to resolve this situation.
Best regards,
The 1001hobbies team
A scam!!! I ordered games for Christmas on this site. There was a delay, I didn't say anything at first, but after two weeks after Christmas, I bought the games elsewhere and wrote to cancel my order. I received no response. TWO MONTHS LATER, I receive an email saying that my order has been shipped! I wrote another email telling them that, given the delay, I wanted to cancel this order and request a refund. Still no response and the package is still waiting for me at the pickup point. I am not going to pick it up and I really hope to be refunded!!!
1 month of waiting to be delivered without being warned in advance, not satisfied!
Massive delivery delay (10 weeks) Missing communication Delivery only occurred after activation of buyer protection
They are scammers. It has been more than 7 months since I placed my order and after months I receive an email saying that my order is on its way and then that I have not been home. According to them, they have sent it twice and no one has come here. I requested a refund and nothing.
Two months of waiting is too long, moreover it was not the model I wanted, I had to change for reasons I have already mentioned. I am really very disappointed. I don't know if I will ever place an order with 1001 hobbies again.
I sent you an email of dissatisfaction and I just received your non-delivery questionnaire.
Hello, following the partially received order, I am disappointed with the customer service. I can understand that a reorganization is underway for several weeks, but please try to provide a response within 7 days, especially when it concerns an issue of usage of a voucher or partner code. And regarding the fact that there is no minimum commercial gesture on shipping costs when a delivery cannot be honored for a product that was available at the time of purchase and later went out of stock. You will understand my words as any merchant would. I hope to receive a response in the coming days. Best regards.
Order shipped with a week delay, error in the products and no response from customer service.
Bad product delivered! Support worthless, cannot be reached by phone so you have to request online support via ticket. Then you hear nothing more! Waiting for 2 weeks...
Do not order from this site, customer service non-existent, I have been waiting for almost a year for orders that were available at the time of the order.
Zero communication !! I received my package with the wrong parts and after several attempts to claim, no response, it seems there is no one !!
It couldn't have been a bigger disaster! on december the 5th i ordered two toys for christmas. after i got the information that currently they were not available, i canceled the order on december 15th, asking for my money back. i wrote several e-mails over the following weeks, all of them were completely ignored. the credit card company managed to get my money back. and suddenly in february, 1001 hobbies sent me the toys, as if nothing had happened. i didn't accept the package. it is on its way back now. so customer service at 1001 hobbies isn't just bad, it simply does not exist. i highly recommend not buying from them.
This companies customer service is an absolute joke. They couldn't accurately track the packed and took forever for the package to arrive. Stay away from them.
I only received part of the order, but the order appears to be fully fulfilled. I have repeatedly tried to contact customer service but after 15 days I still have not received any feedback. Terrible experience.
Incomplete order arrived very late despite the indication of products in stock. One of the Raphael brushes was replaced by a cheap version... I will not return to this.