/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order sent 1 month after payment on items in stock refund of postage above 90 € I had to pay the cost of colisimo and not even a commercial gesture when I am a customer for years and I leave on average more than a hundred euro. I will no longer order from you and will no longer advertise on model forums.
Thierry B.
purchased on 16/01/2025
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Answer from 1001hobbies
Hello, We would like to thank you for your order and apologize for the processing time. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. As for shipping costs, we remind you that they are free of charge for all orders over €90 at a relay point. Please do not hesitate to contact us should you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Yours faithfully
1
/5
★☆☆☆☆
It looks like you can buy something on that site that is readily available but I had to wait more than 5 weeks for my stuff. That is absurd in these times. Everything was not shipped until everything was in stock. There had been plenty of other options (tassels were out of stock apparently) but no communication about it. Had I known this, I would have picked other tassels. The stuff was meant for a project over Christmas break so not amused that it wasn't delivered until February. Be-la-che-lish just like that.
Hobby P.
purchased on 29/12/2024
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1
/5
★☆☆☆☆
As indicated in my mail, the order is unusable due to poor packaging combined with a clumsy delivery service. The website: if it says on the website that an article is in stock then it should actually be in stock. Do not send a mail afterwards," we have ordered it at our supplier". Your stock is not with your supplier but with you directly ready to ship. Tinkerers
Alex H.
purchased on 25/01/2025
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1
/5
★☆☆☆☆
Missing parts .
Claude B.
purchased on 28/12/2024
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Answer from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident. We would like to inform you that we have forwarded your service request to our supplier as soon as possible. However, we are sorry to inform you that after-sales processing for missing parts at HELLER can be particularly lengthy. We regret this and assure you that we will do our utmost to solve this problem as quickly as possible. Thank you for your patience and understanding. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
3 months waiting for an order! deplorable service, no more orders from them and I advise everyone to do the same.
Martial J.
purchased on 31/10/2024
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Answer from 1001hobbies
Hello, We regret your opinion and apologize for the delay. You have ordered products (PG053 or PG052) which are particularly difficult to obtain. These items are delivered to us in dribs and drabs and are immediately placed on pre-order as soon as they are no longer available, which is precisely what happened in your case. We apologize once again and assure you that we will take good note of this information. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Not at all what I ordered
David L.
purchased on 20/01/2025
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Answer from 1001hobbies
Hello, We are very sorry for this inconvenience. Unfortunately, our supplier did not provide us with better quality copies. They assure us that these are the only versions available, and that the error originated directly from their end. Once again, we sincerely apologize for this incident, which, we assure you, is beyond our control. Thank you for your understanding. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Only half of my order has arrived
José Ramón �.
purchased on 13/12/2024
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1
/5
★☆☆☆☆
This is the worst service I have ever experienced ! Terrible and disrespectful, never again.
Dirk V.
purchased on 25/12/2024
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1
/5
★☆☆☆☆
I received the wrong items after delivery was already late. Instead of two bottles of Thinner, I received 2 small jars of paint. I contacted customer service & it took two weeks for a reply asking for pictures. Another 3 weeks has passed since I sent pictures. I've asked for an update but have not received an update or a reply. Customer service is poor AT BEST.
Douglas B.
purchased on 27/12/2024
1
/5
★☆☆☆☆
More than a month behind schedule
Benjamin B.
purchased on 18/12/2024
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Answer from 1001hobbies
Hello, We sincerely regret your opinion and apologize for the delay in preparing your order. At the time of your purchase, the product was indicated as "available", which means that it had to be ordered from our supplier. Unfortunately, our supplier has longer delivery times, which has led to a delay in processing your order. We regret this situation and fully understand your disappointment. We are doing our utmost to improve our delivery times and better meet your expectations. Thank you for your understanding, Sincerely, 1001hobbies
1
/5
★☆☆☆☆
It seems to me extremely exaggerated the time from placing the order to receiving it, a month I doubt I will buy again in your store.
Bienvenido P.
purchased on 26/12/2024
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1
/5
★☆☆☆☆
The whole process was a disaster and full of problems. From the delivery, which was not on time despite paying high premium shipping costs, it was delivered more than a week late and at a different address, I had to search through all the mailboxes on the street. I had to search through all the mailboxes in the street. I am still in the process of returning it and I can't get a refund and close the incident. The only good thing is the customer service via email, at first it was fast, then it stopped being fast too.
María S.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
I placed an order beginning of December for making some christmas decorations. 1001 hobbies were so kind to wait 2 weeks before sending it with the result that it all arrived after christmas. Absurdly poor and stupid level of service! The one star necessary must be for not charging extra for keeping it on stock for the two weeks.
Niels P.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
I bought two products 15 days before Christmas and it said they would arrive in a week. They did not arrive when it said, they did not notify me. After several unanswered calls I was told that they would arrive after Christmas, but in addition to being very late I only received one product. Bad communication and a disaster with the delivery. I ended up getting my money back for the other product.
Nerea B.
purchased on 13/12/2024
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1
/5
★☆☆☆☆
I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.
Manon B.
purchased on 14/01/2025
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Answer from 1001hobbies
Madam, We sincerely regret your experience and apologize for the delay in processing your order. You placed your order on 02/01/2025. It was dispatched on 03/01/2025 via Colissimo. Unfortunately, this parcel was lost by their service. As soon as we were informed of this incident via your call, we immediately proceeded with a new shipment of the same product by Chronopost. The parcel was successfully delivered on 16/01/2025. We regret this incident, which was beyond our control, and apologize once again for any inconvenience caused. Please be assured that we will do our utmost to avoid this type of problem in the future. Please do not hesitate to contact us should you have any questions or require assistance. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Order arrived late and in two shipments. Order placed on the 2nd, first part of the order received on the 15th, second part of the order on the 17th, today I still have not received it.
Francesc A.
purchased on 01/01/2025
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1
/5
★☆☆☆☆
No possibility of communication at all. Calling, emailing, chatting all impossible. Will not order here again. Probably also this review will not be visible, and will be deleted by them.
Jeffrey T.
purchased on 09/01/2025
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1
/5
★☆☆☆☆
1 month to receive the shipment and then 1 of the products is not what you see on the website.
Sergio B.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
Order received but not complete,emailed about this but still no response ????
Ton V.
purchased on 08/11/2024
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1
/5
★☆☆☆☆
Bonjour nous sommes le 16/01/2025 j'ai commandé plusieurs articles le 24/12/2024a ce jour toujours pas reçu de commande je pense que vous avez perdu un bon client (nouveau) c'est inadmissible cdt
'didier' M.
purchased on 24/12/2024
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Answer from 1001hobbies
Hello Sir, We regret your experience and apologize for the delay in processing this order. We confirm that the order will be shipped today. However, we would like to inform you that it will not include the Revell paint kit, which has delayed preparation until now. We have therefore issued a refund for this product. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
The thing about these people is a joke. They send me an open product with a missing component, I claim for them to send me an unopened product, they reply that they do not have stock and it is out of stock and that they will see if they can find another supplier to send me that component. If we look at the return policy of the company, it clearly indicates that if a package is open they do not accept it, but nevertheless, they do send an open and incomplete one. And when I get serious and tell them that I want to make the return and recover the full amount of money, they answer me that ok, they accept the return but that the transport is on my account. Unbelievable. At the moment I order the bank to return the charge of the card and I will send them the product if they bear the transport costs. It is a problem generated by them.
Javi G.
purchased on 04/01/2025
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Answer from 1001hobbies
Hello Sir, We regret your feedback and apologize once again for the situation you have experienced. However, we would like to clarify a few points. You ordered a Futaba radio control, whose box is meticulously weighed before shipment to ensure its contents. However, you contacted us to say that you had received a supposedly opened or second-hand product with the receiver missing. This seems unlikely for a product in this range. Despite this, we immediately contacted our supplier. They confirmed that they had shipped the missing receiver directly to your address to resolve the problem quickly. Unfortunately, you did not accept this solution and preferred to request an immediate refund. We simply asked you to return the remote control once the receiver was received, in order to limit the shipping costs between Spain and France, which are significant. We remain at your disposal for any further information and hope to be able to clarify this situation as soon as possible. Yours sincerely 1001 hobbies
1
/5
★☆☆☆☆
Do NOT order anything from this company. I ordered some model paints on 12/27/24 and received a used, EMPTY, folder on 1/10/25. Had to email them twice to get a response for a refund and now I have to complete and sign an affidavit and wait for an investigation. Horrible service, stay far away from this company.
Curtis C.
purchased on 27/12/2024
1
/5
★☆☆☆☆
I bought a body for an RC car and not only I got something totally different, but all I have problems to change and send me the body. Trying to talk to them by phone is mission impossible and the shipment has to be by Correos or you have to go to get it yourself!!!! Never again!!!
Iban H.
purchased on 06/01/2025
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
I am very dissatisfied.
Delivery guaranteed according to the site before Christmas .
Delivery on January 10th .
I can hear in this period that there are delays but do not guarantee your deliveries to continue to take orders knowing that you can not meet your commitments.
In short, once the delivery has been made, no apologies and nothing. I ask for a gesture for the delay (I could have cancelled the order or sent it back) and then they send me an e-mail offering me (with an e-mail explaining my good luck) 5 euros as a voucher on a future order (my order was 110 euros).
Who are they kidding? I don't panhandle, so I'll leave you your 5 euros and buy my figurines elsewhere.
Alexandre D.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
They lie about the shipping date. A shame that you have to pay so much and then they are a week late.
Bea B.
purchased on 25/12/2024
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1
/5
★☆☆☆☆
Not clear enough
Brigitte B.
purchased on 08/01/2025
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Answer from 1001hobbies
Hello, Please let us know if there are any points you feel are unclear. Sincerely, Laure
1
/5
★☆☆☆☆
Refusal to take back faulty product
Patrick M.
purchased on 17/12/2024
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Answer from 1001hobbies
Hello Mr Mougenot, We sincerely regret your opinion and apologize for this incident. We would like to point out that you contacted our customer service department on January 6 at 1:58 pm to express your dissatisfaction with the missing part (the wood glue) and the difficulty in understanding the instructions. As soon as we received your message, we offered to return the model. However, you informed us that you had already started assembling it. Under these conditions, and in accordance with our general terms of sale, we are unfortunately unable to accept the return of a model that has already been opened. We remain available for any other request. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Poor packaging, 2 models broken, soap not used.
Philippe B.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello, We apologize for this incident. We invite you to reply to the e-mail sent on 23/12/2024, which we have also resent today. You can send photos of this model to [email protected]. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem.
So my first and last order with you.
Shanone M.
purchased on 14/12/2024
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Answer from 1001hobbies
Hello, Customer Service will contact you today. Best regards, 1001HOBBIES
1
/5
★☆☆☆☆
Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.
'sabrina' J.
purchased on 23/12/2024
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Answer from 1001hobbies
Hello, Your order was shipped on Friday, as we were waiting for the WOLF IN NATURE puzzle. However, we were unable to send you this puzzle as it was not received from our supplier. As a result, a refund for this puzzle is being processed. Please do not hesitate to contact us should you have any questions or require clarification. Yours faithfully