/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery out of time product not in conformity and no contact possible
Dominique S.
purchased on 17/12/2024
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Answer from 1001hobbies
Hello Mr Senne, We regret this error and apologize for the delay in processing your order. We would like to inform you that your car was ordered from our supplier the day after you placed your order. We received the product on 23/12/2024 and immediately handed it over to the carrier on the same day. However, despite all the care taken in shipping our parcels, we regret to inform you that the parcel remained blocked for 4 days (December 23, 24, 25 and 26) on the Colissimo platform in Isère. As a result, delivery could only be made on 27/12/2024. We understand your surprise, but this is a particularly busy period for carriers. We apologize for this delay, which is beyond our control. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
I can't stand being asked my opinion anymore.
Francois A.
purchased on 30/11/2024
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Answer from 1001hobbies
Hello, We completely understand your feelings and are sorry if our requests for advice have caused you any inconvenience. Our sole aim is to improve our services through customer feedback, but we fully respect your wish not to be asked again. If you wish, we can ensure that you no longer receive this type of request. Please let us know. Thank you for your understanding, and we remain at your disposal for any questions or assistance you may require. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Order from 15/09 only now received. After few emails no communication.
As a self-employed person I really needed this article. You have lost me as a customer. Dig really can not !
Sophie D.
purchased on 30/09/2024
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1
/5
★☆☆☆☆
The order received does not correspond to the order placed
Sonia C.
purchased on 10/12/2024
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1
/5
★☆☆☆☆
Worthless, to have to wait six weeks for a small package, never again 1001 Hobbies.
J. T.
purchased on 04/11/2024
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1
/5
★☆☆☆☆
I still haven't received my order, which according to Colissimo was delivered on 15/12. The person who called me back after my complaint was supposed to send me an e-mail so that I could send my two figurines back to the post office relay point. I understand that I will receive my order after Christmas, but I would now like to have some visibility on my order, its reception and if I have an affidavit to make you certifying that I have not received anything and signed.
Thank you in advance for your prompt reply. Sincerely M.VELOU
Moria V.
purchased on 25/11/2024
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Answer from 1001hobbies
Hello Mrs Velou, We sincerely regret your experience and apologize for this incident. We can confirm that the Colissimo parcel was dispatched and delivered on Saturday December 7th at 8.34am. An e-mail containing a certificate of non-receipt has been sent to the address associated with your customer account. To date, we have received no response from you, which prevents us from disputing this information with the carrier. Please contact our customer service department to rectify the situation. We remain at your disposal to assist you in this process. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
They took more than a month to send me the order and on top of that they first send me a part of it and I still haven't received the other part.
Juan Carlos R.
purchased on 13/11/2024
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Answer from 1001hobbies
We sincerely regret the delay in delivery and the status of your order. It is possible that logistical problems may have affected the shipment of your package. We encourage you to contact our customer service at [email protected] so that we can check the status of the second part of your order and find a quick solution for you. Thank you for your understanding.
1
/5
★☆☆☆☆
I have canceled my order 3 times, 3 times this was ignored, although the cancellation would have been possible at any time. Now I have to take care of the return shipment, catastrophic service. I do not recommend buying this product, on the contrary. I have rarely experienced so much ignorance. My opinion: Hands off . . . There are enough dealers, you don't need this one.
Frank H.
purchased on 08/12/2024
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1
/5
★☆☆☆☆
Not satisfied, I ordered 3 items in stock and only received one of them. And still no refund. And it's already the second time they've done this to me.
Rocco P.
purchased on 04/12/2024
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Answer from 1001hobbies
Hello Mr. Panaia, We sincerely regret this review and apologize for this incident. The product GUNZE B523 MR. SUPER CLEAR UV CUT FLAT SPRAY (170 Ml) was unfortunately no longer available and could not be restocked in time. In order not to delay the delivery of your order, we shipped your Funko immediately. The refund for the two paint cans was requested on 12/23/2024 at 11:31 a.m. and, after verification by our financial department, was made on 12/27/2024 to your PayPal account, in accordance with the initial payment. We thank you for your patience and remain at your disposal should you have any further questions. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
I did not receive the order I wanted.
Jorge R.
purchased on 14/12/2024
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Answer from 1001hobbies
We are sorry to hear that you did not receive the order you were expecting, could you please provide us with more details about your order so we can quickly check and resolve the issue? You can also contact us directly at [email protected] for a personalized follow-up.
1
/5
★☆☆☆☆
24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.
Jacques D.
purchased on 05/12/2024
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Answer from 1001hobbies
Hello, We regret your feedback and apologize for this incident. We fully understand your frustration regarding the 24/48 hour delivery, which ended up taking two weeks. In addition, we would like to inform you that although the product is listed as available on our website, we order it directly from our supplier, which is why it is listed as shipped within 1-2 weeks. We recognize that, during these busy periods, it may be difficult to meet the delivery times we put online. Please accept our apologies for the delay and any inconvenience caused. We assure you that our customer service remains available for any further assistance. We hope that this situation will not tarnish your experience with us and remain at your disposal should you have any questions or require assistance. Yours faithfully
1
/5
★☆☆☆☆
2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them
Titou B.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello Sir, We regret this review. When you placed your order, it was clearly indicated on our site that this product would be ordered from our supplier and that it would be shipped within 1 to 2 weeks. You'll understand that, with over 200,000 items available on our site, we can't stock everything due to storage space and costs. Therefore, some products are ordered directly from our suppliers. This product, from Germany, arrived on 13/12/2024 and was shipped on 13/12/2024. You received it on December 16. Thank you for your understanding. Yours faithfully
1
/5
★☆☆☆☆
More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!
Ambra B.
purchased on 11/11/2024
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1
/5
★☆☆☆☆
Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.
Morad N.
purchased on 02/12/2024
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Answer from 1001hobbies
Here is a corrected and reworded version: Hello, We regret this error and apologize for the delay. We would like to remind you that the product you ordered is shipped within a week, as indicated on the product sheet. We would also like to point out that the delivery times of this supplier (who is located in Germany, not Japan!) are usually respected. However, you will understand that the current period is not ideal for fast deliveries, as our logistics depot is overloaded, as are the carriers. We apologize once again. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Ignored my request to cancel the order.
Patrick �.
purchased on 02/12/2024
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Answer from 1001hobbies
Hello Mr. Schulz, We regret this message and would like to apologize to you for this incident. We would like to remind you that we received your request to cancel on December 10, 2024. Unfortunately, however, it was no longer possible to process this cancellation as your order had already been dispatched from our logistics warehouse on December 7, 2024. As explained above, it is not possible for us to cancel an order once it has been shipped. However, we have provided you with the return address so that you can return the product to us if you wish. Once we have received and inspected the return, we will arrange your refund. If you have any further questions or need assistance, please do not hesitate to contact us. With kind regards, 1001hobbies
1
/5
★☆☆☆☆
I did NOT receive part of the order for anything else paid for!!!
Mario Davide S.
purchased on 15/10/2024
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1
/5
★☆☆☆☆
Had to wait weeks for package, even though everything was in stock, every time another delivery date finally able to pick up and then the order was not complete. Tried for days to contact customer service both by phone and email for a solution to this problem but no response so far. Hopeless
Marc F.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
I wanted to cancel my order before it was prepared, but they refused because the item was in stock and they were unable (or unwilling) to process the request. Very disappointing. No commercial sense. Avoid
Gatien M.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello Sir, We're very sorry to hear about your feedback. We would like to remind you that you requested the cancellation of your order by e-mail at 9.30pm on December 1st, even though it had already been prepared at 6.00am on December 2nd. We would like to point out that our customer service is open from 9.00 am to 6.00 pm and that our logistics department is located in Isère. You will therefore understand that it is not a lack of will on our part to cancel your order, but rather a limitation of our IT resources, which do not allow us to interrupt an order once it has been handed over to the carrier. We sincerely regret this situation and hope you can understand our position. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Delivery deadlines were unilaterally changed by months, and the cost of the unavailable and unshipped product was retained by the seller and not refunded, nor was clarification given to the request for action.
Sonia L.
purchased on 17/10/2024
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1
/5
★☆☆☆☆
Until today no problem but since this order remained without answer no parcel, it is certain that the current deliveries are to reform that errors everywhere the post office the deliverer a souc thank you to answer all the same, of delivers, before next year cordially
Jacky P.
purchased on 20/11/2024
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Answer from 1001hobbies
We fully understand your frustration regarding this unreceived order and the current delivery delays. We apologize for the inconvenience. We will check the status of your package immediately and keep you informed. We hope to resolve this issue before the end of the year. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Never received the parcel it is the amentable and paid and not refunded it is a scandal I will speak about it on Internet of this very bad experiance
Emanuel B.
purchased on 07/11/2024
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Answer from 1001hobbies
We are very sorry to hear that you have not received your package and that this has caused you a bad experience. We understand your frustration and thank you for your patience in resolving this incident.
1
/5
★☆☆☆☆
My experience is downright bad. I only received a package after several weeks which contained only half of the goods ordered 2 items worth €45.60 were not !!!! delivered. While I did receive an email claiming that all goods were delivered. Several emails to the customer service is so far not !!!! You are not reachable by phone. So I certainly do not recommend you and will also ask the modeling website Scalemates to remove your link from their website !!!
Henk K.
purchased on 03/11/2024
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Answer from 1001hobbies
We are very sorry that you had such a negative experience. We apologize for this inconvenience and hope to resolve it quickly.
1
/5
★☆☆☆☆
Good evening, I ordered a 1/10 Ferrari Tamiya body and I received something else, a game box.
Chartier F.
purchased on 20/11/2024
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Answer from 1001hobbies
We apologize for the inconvenience concerning your order. It seems that there was a preparation error. We will do our best to resolve this quickly and send you the correct body. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
The package was open
Lilia M.
purchased on 11/11/2024
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Answer from 1001hobbies
We're sorry to hear that your package arrived open. This does not reflect the quality of service we strive to provide.
1
/5
★☆☆☆☆
PLEASE DO NOT BUY HERE! My experience was disastrous, please do not buy here, they have terrible customer service and do not allow you to cancel orders. My order took months to arrive. when I tried to contact them by phone to ask for updates on my order they asked me to be patient as we had a mutual commitment, after weeks of not knowing anything I tried to cancel my order due to this situation and my calls went unanswered and my emails took almost a week to be answered. They would not let me cancel my order and sent me a very poorly packaged package with damage to the product boxes.
Felipe V.
purchased on 28/08/2024
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Answer from 1001hobbies
We are really sorry to hear about your negative experience. We understand how frustrating it must be when there are delays. We take your feedback seriously and will look into the issues you have raised to improve our service.
1
/5
★☆☆☆☆
Very long delay!!! Very bad, delivery of an incomplete package thank you for proceeding to my refund of the other part thank you
Abdelilah K.
purchased on 28/10/2024
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Answer from 1001hobbies
We apologize for the inconvenience concerning your order. We have forwarded your refund request to the appropriate department for processing as soon as possible. You will receive a confirmation as soon as this is done. Thank you for your patience.
1
/5
★☆☆☆☆
After emailing if the Mercedes would be the correct model it was claimed that it was. The final model I received was an American model. Too bad!!!
Rudie A.
purchased on 12/10/2024
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Answer from 1001hobbies
We are sorry to hear that the model delivered did not match your expectations. We understand that this is disappointing. We will make sure that you receive prompt assistance. Please feel free to contact our customer service team to resolve the issue. We want to make sure you receive the right products.
1
/5
★☆☆☆☆
Long delivery time because they also have to order it first and then they say it is in stock but they just lie. Will never order anything there again either, I will order it myself from America
Leo D.
purchased on 30/09/2024
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Answer from 1001hobbies
We're sorry you had this negative experience. . We will investigate this internally and make sure it doesn't happen again. If you need further assistance, please don't hesitate to contact us. We look forward to helping you again in the future.
1
/5
★☆☆☆☆
I pre-ordered two limited edition cuddly toys, but after a four-week delay I only received one, while both were invoiced. Since then, my emails and phone calls have not been answered. Impossible to get a refund. This site is a scam.
Rudy R.
purchased on 17/09/2024
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Answer from 1001hobbies
We apologize for the situation and the delay. We fully understand your frustration. Please be assured that we will contact you as soon as possible to resolve this issue and process your refund request. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Very bad it says on the website how much is still in stock then they say it is out of stock
Marco B.
purchased on 17/10/2024
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Answer from 1001hobbies
We are very sorry you had this experience. . We understand your frustration and will investigate further internally to ensure this does not happen in the future. Please do not hesitate to contact us for further assistance, we would be happy to resolve this issue for you!