Reviews 1001hobbies

First part of the order received on time and without problems, however one item was missing, it took several months to receive my item even though the store knew that the item was missing at the time of shipment. I had to remind them twice that the item was missing to receive it

Ok product, but terrible customer service 🙁 Paid $60 for “expedited shipping” in order to receive before Christmas (when I was to share my display with family), and nothing was shipped for days after I ordered it, and they never responded to my multiple attempts to cancel the expedited shipping when unrealized they would never make it in time. They ignored all my requests and sent for $60 anyway, and so I paid $60 for a package that came 16 days after I ordered it - 11 days after I needed it 🙁

Everything arrived well, we would like to return 1 product but what a hassle to return something.. this should be much easier

Paint product in stock on your site where my order is and to learn that my delayed order is missing products, you don't even keep track of your stocks online, I had to buy my paint on Amazon to fulfill my orders

2 months of waiting but it's normal the product was rare

The shipment is extremely delayed

Delay of 4 months to receive my order! No response on the phone, responses by email made by a bot! Honestly, I do not recommend at all

I requested it with the most expensive shipping so that it would arrive between the 23rd and the 26th, and it arrived on the 29th

Information

The car comes with scratches as if it were not new. Disappointed by what it cost... I am not returning it because it is the child's gift and I won't receive another unit in time.

Discreet

Delivery becomes long

Promise of delivery deadline not met

Delivery arrived a week later than stated on the website. During the Christmas season, this is a no-go.

Products available at the time of order, then, once paid, some products were no longer available. Not very customer-friendly...

The order took a long time.

The package was supposed to arrive on the 23rd, then today, and it still hasn't arrived

The package has not arrived

You could put glue to build the models or at least indicate that it needs to be purchased separately (which is stingy)

Cardboard packaging too fragile, 2 items broken

What was my surprise to find the same kit from another seller for almost 20€ less (I can accept a few euros, but here it's almost a 40% price difference) Not sure I will recommend anytime soon.

It takes a long time from Belgium to Spain.

The article is way too expensive compared to other providers. Ridiculously high shipping costs. Long wait for the order and no response to questions about the status of the package.

There were missing pages in the assembly instructions regarding the Spitfire, Revell 1/32, I have already informed you about it, but no response from you?? .

I can't see where my order is and when it will be delivered.

After 8 months, I have not received my entire first order! My second order has not been taken into account! I am waiting for its cost, not evaluated, to this day !!!!! What to do????????

Order placed on 07/12 On 12/12 I receive a notice that the order has been shipped On 15/12 I receive an email saying that my order has not yet been shipped due to a delay in preparation On the site, marked as shipped on 12/12 Shipped? Not shipped? Not very serious all that

The last order, one item is missing, I sent an email, I am waiting for a response, this is the second time this has happened to me

Delivery takes a lot of time.

THEY SENT ME A SIMILAR PRODUCT BUT IT WAS NOT THE ONE I BOUGHT.

The box arrived damaged ...a rigid envelope would have avoided this! too bad I wanted to give it for Christmas but now it feels like it was used

The selection is nice, but I was delivered the wrong item and no one is responding to my inquiry about it. Am I just supposed to be stuck with it? That can't be right.

Hello, as this is a gift, I would have appreciated not receiving crushed boxes! The packaging cardboard being of poor quality (too thin and the padding insufficient), this explains that...

Delivery times too long. Does not handle comments by email. Impossible to reach by phone.

Two aspects in the experience, the purchase on the site was very smooth, the delivery times and the customer service contact were deplorable. 7 weeks for delivery of an item supposedly in stock with a delivery time of 7 days and only one contact after 6 weeks on my follow-up, very anachronistic in today's e-commerce world. After that, the product is totally in line with expectations, that's already something.

Hello. For these simple pots of paint, the shipping time was very long, I am not used to such delays from 1001Hobbies.

The received product was defective and I have been waiting since November 27 for a response from customer service.

The product matches, but very disappointing how it was packaged. Despite having paid for double packaging. Fortunately, the product did not arrive damaged even though the box was all broken. I expected more care in the packaging given the amount paid.

Hello hobbies, since an item I ordered cannot be delivered, I would like a refund of the advance payment instead of a credit. Please initiate this transaction. Best regards, B. John

Unreliable delivery. It went as follows: - Item was on pre-order with a guessed delivery date. Order placed well before this date. - Date passes, the item in the shop changes from Pre-order to In Stock. With a significant number of pieces. - Stock of the item goes down to 0, and goes back to pre-order for a much later date - Send a message to customer service to see what is going on - Get no response - Multiple messages, no response - Suddenly delivered much later 1001hobbies are not scammers, but their site contains unreliable information and they do not respond to logical questions. And you just have to hope that your order ever arrives.