/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Medium
Rene C.
purchased on 06/01/2025
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Answer from 1001hobbies
Thank you for your feedback. We take your comments into account and are always listening to improve. Feel free to share more details if you like. Have a nice day!
3
/5
★★★☆☆
Fine, only delivery takes several days (week). You think you are ordering on a Dutch site but it turns out it has to come from France.
Jan L.
purchased on 27/01/2025
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3
/5
★★★☆☆
Shipping lumga
Stefano Q.
purchased on 14/01/2025
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Answer from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
3
/5
★★★☆☆
The contents of the parcel were not sufficiently protected against shocks. I received a broken bottle, probably during transit by the delivery service.
David L.
purchased on 20/01/2025
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
The marker I received is not the one I ordered
David L.
purchased on 22/01/2025
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Answer from 1001hobbies
Hello, Thank you for taking the time to report this incident. We are sorry for the inconvenience and invite you to contact our customer service ([email protected]), who will be able to find the most appropriate solution to your problem. Sincerely, 1001hobbies
3
/5
★★★☆☆
The basic problem is the delivery time compared to other suppliers. Otherwise, nothing to report
Francesco A.
purchased on 31/12/2024
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Answer from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
3
/5
★★★☆☆
Delivered well
Nacho D.
purchased on 20/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
2
/5
★★☆☆☆
I've had a few problems with this site recently. When I accidentally placed a duplicate order (keep an eye on the quantities in the basket), I immediately reacted by sending messages and e-mails. I did receive one copy, but I've been waiting for a refund on the other for almost a month. Another example of my perennial dissatisfaction: when I was unpacking a model, I realized that a decal sheet was missing: I sent them a message, they replied saying they'd take care of it... then nothing. Now I wait...
Thierry D.
purchased on 31/12/2024
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Answer from 1001hobbies
Hello Sir, We regret your opinion and apologize. The refund request was made on 16/01/2025. At the time of your request, we renewed this request. The accounting department told us that it was processed within the legal deadline, i.e. 14 working days. Is this the case for you? Sincerely, 1001hobbies
3
/5
★★★☆☆
I waited 19 days for my order for items that were marked on the website as available in 1-2 days. That is not acceptable. A bad rating from me for that.
However, I've already had contact with customer service twice, so full marks for that. So my opinion: great troubleshooting and customer service, miserable delivery times
Thomas B.
purchased on 08/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
Delivery took a very long time compared to Amazon or ebay. But was announced for this period. You are very expensive compared to others. But you have a large selection and many new products in your range.
Thomas Z.
purchased on 09/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
Problem with product received. Not solved.
Martial P.
purchased on 31/12/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
Stipulated delivery time 1 to 2 weeks, order received after 3 months!
Ludo S.
purchased on 31/10/2024
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2
/5
★★☆☆☆
When you get a call, all you get is an answering machine with: press 1 etc. It sucks !!!!!!!!!!!!!!!!!
François G.
purchased on 17/01/2025
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Answer from 1001hobbies
Hello, Could you please provide us with a valid phone number so that our customer service can contact you? Best regards, 1001hobbies
3
/5
★★★☆☆
The service is perfect, but the prices are considerably more expensive (approx. 20-30%) than at other European sites in countries bordering France (e.g. same product or part number, same scale and same manufacturer) Domage
Philippe L.
purchased on 17/01/2025
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
I had to ask for the whole order to be cancelled before they decided to send me what was available.
Patrick B.
purchased on 30/12/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
The order arrived correctly and on time. I give it three stars because all the jars had a sticker that prevented me from knowing what reference it was and removing it was not so easy, that's why the 3 stars.
Vicente C.
purchased on 15/01/2025
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
In the last order there has been a long delay and little information about the reason for the delay.
Javier M.
purchased on 17/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
Don't be in a hurry.... Items marked available but not, 1 month wait.
Jeremy H.
purchased on 31/12/2024
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2
/5
★★☆☆☆
The webstor origins cartoon ver action figure appeared to be available, but it was actually to be ordered from the supplier. when it finally arrived, i got the surprise that the card back was bent 90 degrees at the blister level. if i wanted to resell it, i would have to do so as loose. fortunately, 1001 hobbies caters to collectors, who notoriously demand the perfect box...
Giacomo C.
purchased on 05/01/2025
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3
/5
★★★☆☆
One item turned out to be out of stock, but I was not informed about that. It was only when I inquired that the missing part of the order had just arrived. In the end, it took more than 3 weeks before I received my items.
Bastiaan L.
purchased on 27/12/2024
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3
/5
★★★☆☆
Delivery time too long
Christian S.
purchased on 14/01/2025
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3
/5
★★★☆☆
Delivery poorly packed and took very long, came from France indicate this when ordering. Also indicate that free delivery is only with pickup. Now you only find out when it is ordered/paid. Still satisfied hence the sufficient greetings Henk
Henk S.
purchased on 08/01/2025
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3
/5
★★★☆☆
You should check order status and take action before the customer does. After 2 weeks after payment, order confirmation was still missing. After the reminder however the order was processed and arrived correctly.
Roberto C.
purchased on 28/12/2024
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3
/5
★★★☆☆
Unfortunately a very long delivery time this time
Peter R.
purchased on 20/12/2024
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3
/5
★★★☆☆
It was not really clear to me that the item I ordered (warlord starter set) was not in stock and that I ordered it not in the Netherlands but in France, so it took longer than expected. Items were delivered well in the end.
Robert M.
purchased on 18/12/2024
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2
/5
★★☆☆☆
Product marked available but you are only informed after ordering that it is available from the supplier... Model box damaged due to fragile packaging ... Very long delivery times
Stephane A.
purchased on 07/01/2025
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Answer from 1001hobbies
Hello, We sincerely regret your experience and would like to inform you of our processing times for this order. We would like to point out that there are two important concepts to consider when placing an order on our site: "Available" products: these products are in stock with our supplier and we order them for you. Products "Available - dispatched today": these products are in stock at our logistics warehouse in Isère and are dispatched the same day. After verification, here's what happened to your order: the F-22 Raptor was ordered from our supplier based in England. As such, the delivery time is 4 weeks, mainly due to customs clearance, which can be complicated. We apologize again for any inconvenience this may cause, and assure you that your opinion is very important to us. Sincerely, 1001hobbies
3
/5
★★★☆☆
Order placed in early December and received a month later...
Alexandre A.
purchased on 18/12/2024
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3
/5
★★★☆☆
Very late. But order arrived safely.
Bertrand B.
purchased on 12/01/2025
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2
/5
★★☆☆☆
The item I was looking for was sold out everywhere, only 1001hobbies indicated they still had stock and could ship within one business day. Therefore, I ordered the item from 1001hobbies. But after ordering, it was indicated that the item had to be ordered from the supplier first. This took 3 weeks. All this time the website indicated they still had stock. I find this deception. Also never had a response to my question about the order.
Eddie L.
purchased on 24/12/2024
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2
/5
★★☆☆☆
Hello delivery on time but the polistirene glue had hardened so couldn't be used couldn't get you on the phone?
Alain M.
purchased on 24/12/2024
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Answer from 1001hobbies
Hello, We regret this incident and apologize. You can simply send us an e-mail and we'll be able to respond to your request. Sincerely, Laure