4.2/5
★★★★☆
based on 37291 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
The items are always of high quality, but there was an error on the order which I was unable to resolve, as my numerous phone calls were never answered and my e-mail went unanswered... I've often ordered from you with great satisfaction, but this time it really wasn't up to scratch in terms of after-sales service.
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Acheteur Vérifié
purchased on 27/12/2020
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
My order was placed on January 8, and after protesting on the phone, I received what they had in stock after a month (they were missing two products and therefore didn't ship anything). Since then, I haven't heard from them. I'm going to demand a refund for both items.
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Acheteur Vérifié
purchased on 08/01/2021
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Answer from 1001hobbies
Mr Bessard, Thank you for your comment, we have unblocked the split order. The last item will be sent and we will proceed with the refund of the Thinners product.
We regret this experience, and hope to regain your trust with this initiative.
Have a nice day 1001hobbies customer service
1 /5
★☆☆☆☆
They have sent me something totally different from what I had bought, I am very unhappy with the store. I do not recommend it at all, now I have to wait for my money back, I hope there will be no problems....
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Comprador Verificado
purchased on 12/03/2021
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Answer from 1001hobbies
You Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.We understand your dissatisfaction and we apologize for this incident.Have a nice day Laure
1 /5
★☆☆☆☆
Motor out of order after 10 uses...
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Acheteur Vérifié
purchased on 08/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
Nothing to say about the shipping, but the box arrived completely ruined, packaging too shallow
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Acquirente Verificato
purchased on 14/03/2021
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1 /5
★☆☆☆☆
I don't recommend this paint, it's a disaster, the paint is like modelling clay, I really don't recommend it, I'd like a refund or an exchange, I won't buy this brand again.
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Acheteur Vérifié
purchased on 11/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
Orders made on the basis of available stock and supposedly in stock only arrive once received at 1001....... 3 months delay and no information. The prices are out of the ordinary, it's really a steal compared to other suppliers who also keep their promises, delivery within 3 working days .... For me it's over, you've forgotten me. I've placed several orders, each time with problems.
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Acheteur Vérifié
purchased on 23/01/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
I returned tires for a model car because the diameter was wrong and I'm still waiting for a refund. I haven't heard from the site since I returned the merchandise.
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Acheteur Vérifié
purchased on 16/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
LAME...2 MONTHS FOR A DECAL SHEET... 2 ORDERS IN 10 YEARS...THERE WON'T BE ANOTHER ONE !!!
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Acheteur Vérifié
purchased on 29/12/2020
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
Execrable delivery times, average packaging.
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Acheteur Vérifié
purchased on 04/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
You made a mistake in my order. It can happen. I've called several times to finally get the product I ordered (white paint, not cleaner) and, ..... NO follow-up. I'm still waiting If that's not contempt for the customer, what is? ........ But, duly noted.
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Acheteur Vérifié
purchased on 18/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
I had ordered the skoda r5 1/18 th but I did not see that at the time of validating it was the 1/45 put instead....
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Acheteur Vérifié
purchased on 28/02/2021
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Answer from 1001hobbies
onjour, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
1 /5
★☆☆☆☆
They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.
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Comprador Verificado
purchased on 14/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day Laure
1 /5
★☆☆☆☆
Hello, I am still waiting for a call back, this is not serious.
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Comprador Verificado
purchased on 24/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day. Thank you for your email, Laure.
1 /5
★☆☆☆☆
I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply
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Comprador Verificado
purchased on 12/03/2021
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1 /5
★☆☆☆☆
Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.
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Verified Buyer
purchased on 28/02/2021
Answer from 1001hobbies
%Sir,
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
1 /5
★☆☆☆☆
Much too long waiting times for the order have been waiting for the 2nd order since December
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Verifizierter Käufer
purchased on 22/01/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
1 /5
★☆☆☆☆
Some poor assholes
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Acquirente Verificato
purchased on 18/02/2021
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1 /5
★☆☆☆☆
Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....
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Geverifieerde Koper
purchased on 28/01/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1 /5
★☆☆☆☆
I had ordered a puzzle and never received it
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Geverifieerde Koper
purchased on 11/02/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1 /5
★☆☆☆☆
Bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ
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Geverifieerde Koper
purchased on 09/03/2021
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1 /5
★☆☆☆☆
It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des
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Comprador Verificado
purchased on 09/03/2021
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1 /5
★☆☆☆☆
The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!
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Verifizierter Käufer
purchased on 09/03/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
1 /5
★☆☆☆☆
Fast and reliable
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Verified Buyer
purchased on 08/03/2021
1 /5
★☆☆☆☆
No parcel in my mailbox despite e-mail notification from collissimo
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Acheteur Vérifié
purchased on 08/03/2021
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1 /5
★☆☆☆☆
I still haven't received my order. I can't contact the seller.
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Acheteur Vérifié
purchased on 08/03/2021
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1 /5
★☆☆☆☆
An item is missing from my order and I'm told there's nothing they can do because it's noted on the BL
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Acheteur Vérifié
purchased on 08/03/2021
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1 /5
★☆☆☆☆
I have not received the goods as yet
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Verified Buyer
purchased on 07/03/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
1 /5
★☆☆☆☆
Your answer doesn't solve the problem. I paid for a product I didn't receive, and I'm in possession of a product I have no use for! It's about time you showed some concern for your customers, who are your bread and butter, and took responsibility for your mistakes. What contempt for the customer! It's a shame
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Acheteur Vérifié
purchased on 07/03/2021
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1 /5
★☆☆☆☆
It has been 2 months since my transfer for model purchase. Give me the money back or send me another model or a shopping voucher. Put like this you are doing a legally punishable theft. since I am not the only one being scammed we can all make a complaint together.
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Acquirente Verificato
purchased on 07/03/2021
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