/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Verified Buyer
purchased on 03/03/2021
Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Acheteur Vérifié
purchased on 03/03/2021
Translated review
Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
I still have not received my order. It was shipped much later than the estimated delivery date (it was estimated to arrive the week of February 17 and they did not ship until the 25th) without anyone contacting me to warn me that there would be delays (the first news I had about the order was that it was deposited at the post office to be shipped on the 25th). On other platforms I have always been warned if there could be any delay or other type of incident but in this case nothing. I will never buy anything through this platform again.
Comprador Verificado
purchased on 03/03/2021
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1
/5
★☆☆☆☆
Good sharing of information but when 1001 sends notifications of shipping that they would include what was shipped.
Verified Buyer
purchased on 02/03/2021
1
/5
★☆☆☆☆
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Acheteur Vérifié
purchased on 02/03/2021
Translated review
Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Verified Buyer
purchased on 02/03/2021
Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
I canceled and revoked my order by email on the same day as there was no option to do so online. Then I was informed that my parcel was being prepared for dispatch. I called the hotline and ended up in France. Then I thought everything was sorted. In the evening I received a message from DHL that my shipment had been announced electronically. Another email. There was no reply via Paypal either. Perhaps I can find out here whether I should refuse to accept the parcel or accept it first and then send it back (30-day right of return). Communication is a catastrophe and there have been no replies to my many emails and inquiries.
Verifizierter Käufer
purchased on 02/03/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Deplorable delivery times !!!! Order placed on 8022021 still not delivered ...!!!! Inaccepta
Acheteur Vérifié
purchased on 02/03/2021
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1
/5
★☆☆☆☆
As of today, I have still not received the order I paid for. I'm starting to get really angry.
Verifizierter Käufer
purchased on 01/03/2021
Translated review
1
/5
★☆☆☆☆
Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund
Verified Buyer
purchased on 01/03/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Product received unusable a request for replacement of product still in court after more than a week I have received no
Acheteur Vérifié
purchased on 01/03/2021
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1
/5
★☆☆☆☆
Bjr j'ai commandé le 8 février Le paiement a été débiter de mon compte Ma commande est toujours en cours de traitement depuis le 902 On me demande de contacter par mail mais 0 réponse je recommande vraiment pas se site Je suis toujours dans l'attente de la commande de plus de 70€ cela est
Acheteur Vérifié
purchased on 01/03/2021
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1
/5
★☆☆☆☆
I'm horrified by the praise in some of the reviews. In my case, I've had no news of my order since February 16, and I have to go through truspilot to get some semblance of a polite but unkept promise, even though I've left four messages on my account with such behavior, I don't give a damn about your future...... I don't blame you for not knowing how to deliver, but for not communicating...it's simply shameful and unworthy of a COMMERCIAL company....... To read or hear you...
Acheteur Vérifié
purchased on 01/03/2021
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1
/5
★☆☆☆☆
I need to be reimbursed for a previous order of 135.96 eurosI've sent you several emails and no reply, and we can't get you on the phone.
Acheteur Vérifié
purchased on 01/03/2021
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1
/5
★☆☆☆☆
The shipment took a long time and was not to follow a week and a half long waited Then it turned out on arrival that it was a miniature puzzle this was not mentioned in the order at far zooming in on the picture I could have seen it very unfortunate
Geverifieerde Koper
purchased on 28/02/2021
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1
/5
★☆☆☆☆
Not satisfied
Acheteur Vérifié
purchased on 28/02/2021
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1
/5
★☆☆☆☆
Pk there are no 4000 pieces puzzles available ????
Acheteur Vérifié
purchased on 28/02/2021
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1
/5
★☆☆☆☆
First delivery 3 glass containers in a bubble envelope...one broken and leaking. Purchase price refunded plus 5€. Second order one item not delivered but wrong product. German language site suggests that delivery comes from Germany (my personal perception) but comes from France and takes too long in my opinion. You are asked if you want to be contacted about the complaint, you say NO and are contacted anyway. One star is far too much in my opinion. Not recommended!
Verifizierter Käufer
purchased on 27/02/2021
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1
/5
★☆☆☆☆
Hello Very disappointed a late shipment order of February 12 received on 25 no exchange to explain this delay to customers. Difficult to reach you after several attempts we were greeted by a very unpleasant person we just ask if our order was going to be sent. Parcel finally arrived the box containing the model + just a turn over bubble wrap without cardboard without protection box fold inside with broken parts. What can I say without being vulgar? You don't give a damn about people's heads. I won't be buying from your site again, and I'll give you a nice ad on the
Acheteur Vérifié
purchased on 27/02/2021
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1
/5
★☆☆☆☆
Delivery not in accordance with order. Anomaly reported and no reaction
Acheteur Vérifié
purchased on 27/02/2021
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1
/5
★☆☆☆☆
Second order and second opinion: Significantly worse An error in the order delivered (not the right product ordered) I reported upon receipt. And....... Nothing! No reaction or comment from you. Surprising and abnormal Patrice
Acheteur Vérifié
purchased on 27/02/2021
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1
/5
★☆☆☆☆
I paid right away Now many and many weeks later still nothing inside I did get a message weeks ago that I paid and a moment later a message that it was on its way And that was it Money lost and no product Was a present too for my son
Geverifieerde Koper
purchased on 26/02/2021
Translated review
1
/5
★☆☆☆☆
No communication. Non-existent sales departmentdoesn't answer the phonedoesn't answer emails.maybe Covid hinders order management but answering emails or the phone doesn't get Covid caught.what do I have to do for you to react I was all happy to have found a nice French site I'm terribly disappointed G
Acheteur Vérifié
purchased on 25/02/2021
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1
/5
★☆☆☆☆
Package still has not arrived ??
Geverifieerde Koper
purchased on 25/02/2021
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1
/5
★☆☆☆☆
Products that are supposed to be in stock are in fact out of stock and deliveries take forever ... on the other hand, you get charged right away, which is great.
Acheteur Vérifié
purchased on 24/02/2021
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1
/5
★☆☆☆☆
Hello I ordered a product from you with the following order number HVEXS17JQ you didn't have it in stock so I cancelled my order but you sent it to me anyway. You offered to reimburse me if I didn't get my parcel back, which I did under your advice. I still haven't been reimbursed. The order was placed on 26112020 and you told me to contact the accounting department again. That's at least three times, but I get the impression that no effort is being made on your part.
Acheteur Vérifié
purchased on 24/02/2021
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1
/5
★☆☆☆☆
I give the kit itself high marks. Very accurate representation of the Fw-19 A5. Also in my favorite scale.1/18th. The only complaints I have about my experience is that the model came wrapped in a single layer of thin bubble wrap. Fortunately no damage but an external protective box would have been safer. Also as regards the kit no swastika decals were provided. I understand international laws regarding the swastika but not even supplying decals for a display model is in my opinion somewhat extreme. Overall happy with 1001 Hobbies and Hobby Bosss kit.
Verified Buyer
purchased on 23/02/2021
1
/5
★☆☆☆☆
Great items exactly what I was looking for. Prompt shipping.
Verified Buyer
purchased on 23/02/2021
1
/5
★☆☆☆☆
I'm in the same situation as many of these people: I placed an order on 1002 and to date I've received nothing: the items are still being prepared, but they say they'll be delivered within 3-4 days. However, the amount has been debited from my account.
Acheteur Vérifié
purchased on 23/02/2021
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1
/5
★☆☆☆☆
My IMM3M8W1T order was dispatched on time, but is now stuck at the carrier, who doesn't handle these Relay""" very well! Despite several emails and numerous attempts to contact me by phone (which never work!), no one is taking charge of my problem. Anyone can send boxes to customers, but the difference is made when a problem arises! And for the moment 1001 doesn't know how to manage the c
Acheteur Vérifié
purchased on 23/02/2021
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