Reviews 1001hobbies

I haven't received the right product and I haven't had any answer for 10 days.

In some cases, their products are overpriced.

Incorrect stock status. Long delivery times

Items are too expensive , versus other merchants

So far no delivery and no statement on the expected delivery date.

Order placed on December 1st for a product listed in stock. After 2 emails to the customer service department, I was told that delivery would be impossible for Christmas as I was being restocked. Parcel sent out and returned because wrong address given! Finally delivered on January 8. The product ordered is nevertheless in order.

The website is very good, they have everything. The bad thing is the shipping times

Delays too long...very expensive delivery costs

Delivery too long

Have ordered since 20/12 /2021 when all items were in stock I am told an item is missing since I am waiting for news so disappointed.

Purchase on December 9, we are on January 10 and I still have not received the order. I had to contact them myself because otherwise I knew absolutely nothing... very disappointed.

6 weeks and still no order received

It is a pre-order ... and there the times given are very random .... otherwise once the product returned, everything goes well.

Got a lot of hassle with the order, emailed 5 times to find out when the expected order could be received. Too bad before that I was satisfied.

I had to make my purchase twice because the seller was unable to provide me with bank details for transferring the purchase price. Despite an eMai request and a phone call, I did not receive any bank details. With the 2nd order I then paid with paypal, although I didn't really want to.

Failure to meet delivery deadline

I still have received no shipment or details when I will receive delovery

Ordered on 11,12,21 should be in stock after demand his It comes on 27,12,21 after renewed demand on 4,1,22 his it comes on 5,1,22 today is the 10,1,22 and still nothing arrived.

Poor communication,order from early Dec.2021, still don't know when delivery will be made, mid Jan.2022 is listed....Other no follow up.

When I made the purchase it indicated that it would be delivered on January 3rd. As of today it has not arrived yet.

I have had problems with a slow delivery that has taken weeks to complete. Also, items are not showing as out of stock on the website.

It was a gift. The order was placed on the 26th and on their website they announced shipping in 3-5 days and it arrived today, preventing it from fulfilling its function. If they can't meet the shipping deadlines they should have informed you in advance. it is not acceptable.

I then requested a refund of my payment. At least that worked. Unfortunately I don't have the kit now, but I won't be ordering from1001hobbis again.

Lots of choice but long waiting times/delivery times

Delivery times on the site do not match actual delivery times. In fact, I still do not have my delivery!

I have been charged twice for my purchase and not received a refund. Neither have I yet received my goods. Poor customer servic0

The negative assessment is for having put on sale products that instead it was impossible to find and having ordered in early December in order to receive x Christmas this misunderstanding has created me a bit 'of problems ... Excellent instead the management of the problem a customercare always present with email updates and the resolution in the total refund took place in the time needed for foreign bank ...so to avoid the larks as sales and give real availability of products only then you acquire loyalty from customers!

Following the purchase of a model that I returned without opening the package (because the person had bought the same model ...) I bought another model while waiting for the refund of the first since 07/12 no refund no news and unreachable by phone .... for purchases fast delivery but returns is something else

Shipping takes too long

I understand the timing of my order, but when you assure that it will arrive on time, you have to do it. Besides, there is no instructions on how to return the product.

It's a shame the paints aren't included.

Hello, I'm happy with the service except for one thing... I'd like to get in touch with you to send the remote control car back to you because the reverse gear works very badly, roughly one out of 10 times, but it's impossible because I can't find a way to contact you on your website. What should I do?

Order incomplete, boat not possible to assemble waiting for supplier no news since 25/12; customer service replied but for the moment I have no solution. So I can't give you the highest mark, but the order went well, the package was well packed and received in ten days.

At this high price I was expecting a thick plastic cockpit like the original. What I got instead was a very light, poor-quality plastic cockpit. And when I see that I have to pay for a possible return if I'm not satisfied, this would be almost the price of a new model. I'm very disappointed.

Delivery time too long. A date should be given if shipment cannot be made immediately.

Fast delivery, shame to have to pay to use PayPal, and to advertise free delivery only to end up charging for it, it's a bit average.

Change delivery drivers....great problems with the incompetent private parcel company.

I paid 2 x the order. I explained my problem. All I received in return was an automatic official letter... I still don't know why I received an email with a request to pay. for another order no. and so I paid 2 x....

I purchased a gift at 1001hobbies.com. The gift was mailed to my address instead of the shipping address. I paid extra for gift wrap, and the wrapping looked like it was just an old newspaper, loosely taped together, very sloppy.

It took 10 days after the order to tell me that an item was missing. I asked for a refund and then an email informed me that I would receive the item (which was almost twice as expensive as the competition) and then with 22 or 23 emails received it was too much Result: I received everything but it was very very complicated.