/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
It was very easy to find my way around the site. The only thing that didn't fit was the description of the product. Customer service did reply, but only very late and not in German.
Verifizierter Käufer
purchased on 09/04/2022
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2
/5
★★☆☆☆
They do not meet the delivery times indicated on the page. I had to contact them to find out what was going on and they shipped it almost a month later.
Comprador Verificado
purchased on 06/04/2022
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3
/5
★★★☆☆
Not very proactive with communications after order placed, then multiple emails stating order on it's way when it had already been received ! Goods well packed and were as expected.
Verified Buyer
purchased on 18/04/2022
3
/5
★★★☆☆
Error in the detail of the model voluntary or not model scale 1/200th this one does not make it. 1/200th is equal to 35, to 40 cm and here it's 14 cm given the promotional price I should have ?? in real life this is the size of the box of the 1/200th model made in china I put 3 stars for the delivery time, please be more precise in the detail of your model articles.
Acheteur Vérifié
purchased on 29/04/2022
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2
/5
★★☆☆☆
No indication that import duty applies
Verified Buyer
purchased on 01/05/2022
3
/5
★★★☆☆
Sbagliato numero articolo sul catalogo Roden; per avere un altro modello in sostituzione
di quello che mi è stato inviato sbagliato,ho dovuto inviare 4 Email ed aspettare oltre un mese per la consegna.
Verified Buyer
purchased on 14/04/2022
3
/5
★★★☆☆
Shipping took a bit longer than expected but other than that, everything else was fine
Verified Buyer
purchased on 18/04/2022
2
/5
★★☆☆☆
While they got 2/3 of the order correct, they shipped an item that was incorrect. The item they shipped was no where even near close to what I paid for. Getting a refund on that item, or the item was difficult and required multiple e-mails to resolve. They opted to refund the cost of the item, but did not refund the added shipping cost they charged me. I will not be ordering from them again, and would advise others to avoid doing business with them.
Verified Buyer
purchased on 18/04/2022
3
/5
★★★☆☆
I'm still waiting for a reply for the figurine I ordered in February.
Acheteur Vérifié
purchased on 06/02/2022
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3
/5
★★★☆☆
Box not suitable for the size of the product, you folded the top of the box.
Acquirente Verificato
purchased on 22/04/2022
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3
/5
★★★☆☆
The order took far too long to reach me.
Acheteur Vérifié
purchased on 11/04/2022
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3
/5
★★★☆☆
My order included 6 models, and 5 out of 6 were the right ones. Surprising response, at first I get a reply asking for photos. Then they wrote to me asking me to send back the model that didn't correspond to the order, without even giving me any information about the one that was expected... finally, as trust reigns, they told me they'd send me the other one after I'd returned the wrong model. Commercially speaking, it's very average, and what's more, it's up to me to go fishing for information... great, guys!
Too bad you're the only ones to distribute metal earth in France.
Acheteur Vérifié
purchased on 21/04/2022
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3
/5
★★★☆☆
I did not receive the product that I ordered. I have been in contact with customer service and I anticipate the problem will be resolved.
Verified Buyer
purchased on 14/04/2022
2
/5
★★☆☆☆
Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.
Verified Buyer
purchased on 20/04/2022
3
/5
★★★☆☆
When i received my order in the envelope the sable brush no 00 was unusable. the bristles were crushed because the protection was no longer there.BIen REGRETABLE
Acheteur Vérifié
purchased on 19/04/2022
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3
/5
★★★☆☆
Delivery time far exceeded.
Acheteur Vérifié
purchased on 31/03/2022
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2
/5
★★☆☆☆
Delayed because they said I didn’t give the correct shipping address when I did and could prove it. Not impressed since delivery address was the same as the billing address and clearly had both house number and street name. At least it finally arrived and in time for the birthday that I bought it for.
Verified Buyer
purchased on 28/03/2022
3
/5
★★★☆☆
Took an awfully long time for the article to arrive
Geverifieerde Koper
purchased on 31/03/2022
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2
/5
★★☆☆☆
Website doesn't work pleasantly, but everything is in there and can be taken out (sometimes with difficulty). don't be alarmed because is great store with top products and good delivery.
Geverifieerde Koper
purchased on 23/03/2022
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3
/5
★★★☆☆
Avoid , partial refund never received , primary customer relationship ...........
Acheteur Vérifié
purchased on 09/04/2022
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3
/5
★★★☆☆
GOOD, FAST, BUT THE PACKAGING IS FAR TOO SLIM, THE BOX IS DEFORMED!
Acheteur Vérifié
purchased on 16/04/2022
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3
/5
★★★☆☆
I placed the order thinking that the two SBD s were 1:72 scale... But they are 1:48. And the web did not specify anything. Too bad.
Comprador Verificado
purchased on 29/03/2022
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3
/5
★★★☆☆
Came Late and Shipped with "La Poste" Instead of Eco Delivery
Verified Buyer
purchased on 02/04/2022
3
/5
★★★☆☆
The order arrived safely.
As for the rest, I'm waiting for the rest of what I asked for.
Small problems of communication, prices and articles "in stock" but which I think are with subcontractors with 1001Hobbies work. I'm waiting for the rest of my order and to see if this site is serious. Their address is still in Paris even though they've moved. That can happen.
I hope I've answered some verified questions. And may our future relations be good. Otherwise, it's a good merchant site, despite a few minor problems which I hope have been resolved. To be seen in the future.
Thank you for the opportunity to give my opinion. Pierrelebelgeapau.
Acheteur Vérifié
purchased on 07/04/2022
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2
/5
★★☆☆☆
Canon sold alone without the rest for more than 36 euros it's expensive canon find the same bag Aber 35L-271 Lufa do niemieckiej armaty 17cm Kanone 18 for €16.20
Acheteur Vérifié
purchased on 05/04/2022
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2
/5
★★☆☆☆
I am not satisfied, because I received my article very badly packed, and broken.
Acheteur Vérifié
purchased on 12/04/2022
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2
/5
★★☆☆☆
If you received an overpriced kit that was damaged by the parcel service, and you complain about it, the response you get is that you can return the package, but that you have to pay for the return shipment yourself and it has to be undamaged, opened etc etc. Surely you don't think I'm going to pay more than 7 euros for a damaged package which is completely wrong in terms of size and price. On other sites the package was 16.95 and not 42.95 like I paid. That is why I will never judge you positively....
Geverifieerde Koper
purchased on 06/04/2022
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3
/5
★★★☆☆
Difficult to find what you're looking for
Acheteur Vérifié
purchased on 31/03/2022
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2
/5
★★☆☆☆
Very fast delivery but the little soldiers are very poorly finished, reconsider the way they are made.
Acheteur Vérifié
purchased on 09/04/2022
Translated review
2
/5
★★☆☆☆
Asked to cancel order before it was shipped. Written confirmation of cancelled order. No refund and then order shipped despite multiple emails asking where the refund was.
Verified Buyer
purchased on 29/03/2022