/5
★★★★☆
based on 37035 reviews published
★★★★☆
based on 37035 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Bag stained and damaged in places
Acheteur Vérifié
purchased on 25/05/2022
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2
/5
★★☆☆☆
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
Acquirente Verificato
purchased on 10/05/2022
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2
/5
★★☆☆☆
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
Acheteur Vérifié
purchased on 18/05/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Finally got my order and everything is fine
Verified Buyer
purchased on 03/05/2022
3
/5
★★★☆☆
Extensive catalog and fast shipping.
Comprador Verificado
purchased on 21/04/2022
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3
/5
★★★☆☆
Received my package only in the bubble wrap with minor box damage. I consider that lucky because most items are usually bubble wrapped then placed in a box for shipping.
Verified Buyer
purchased on 26/04/2022
2
/5
★★☆☆☆
Delays too long as usual
Acheteur Vérifié
purchased on 15/05/2022
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2
/5
★★☆☆☆
Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!
Verified Buyer
purchased on 19/05/2022
3
/5
★★★☆☆
Good but an order that comes in small pieces without sufficient explanation.information on shortages to be improved.
Acheteur Vérifié
purchased on 26/04/2022
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3
/5
★★★☆☆
It was stopped at customs and I had to pay more for it.
Comprador Verificado
purchased on 16/03/2022
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3
/5
★★★☆☆
The time until receipt was very long, and the information on the status of the order in the meantime was poor.
Comprador Verificado
purchased on 07/05/2022
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3
/5
★★★☆☆
Required paint colors were not on the site, so I had to order them later after I received the kit.
Geverifieerde Koper
purchased on 09/05/2022
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3
/5
★★★☆☆
OK on delivery - after care service awful. Possibly due to language and translation....did not realise it was eu rather than UK bases....
Verified Buyer
purchased on 01/05/2022
3
/5
★★★☆☆
I regretted that the packages were so badly made and not very serious.
Acheteur Vérifié
purchased on 18/05/2022
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3
/5
★★★☆☆
Package received almost a month after order (for two items advertised as "in stock").
Acheteur Vérifié
purchased on 24/04/2022
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3
/5
★★★☆☆
The reason is because of the slowness in sending the product and if the cause is that some of them had not yet received it when the customer bought it, it seems to me not very serious. It has taken 12 days from Madrid to Barcelona, when in 15 days I have received shipments from China.
Comprador Verificado
purchased on 11/05/2022
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3
/5
★★★☆☆
Longer delivery than stated.
Acquirente Verificato
purchased on 13/05/2022
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2
/5
★★☆☆☆
A large number of references but a very long delivery time +10 days to receive a parcel where items are missing. Despite my reminder, I'm still waiting for a return and a reminder from customer service.
Acheteur Vérifié
purchased on 27/04/2022
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3
/5
★★★☆☆
The site (in miniature motorcycles) is supplied, but the advertised availabilities are unreliable!
Acheteur Vérifié
purchased on 08/04/2022
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3
/5
★★★☆☆
Great site - great price! First order delayed compared to what was advertised + one product that doesn't fit in our opinion (maybe bad luck). Otherwise, everything else is great! You can trust them.
Acheteur Vérifié
purchased on 02/05/2022
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2
/5
★★☆☆☆
Top order and delivery, but the color of the blue paint ordered was absolutely not what was shown on the website.
Acheteur Vérifié
purchased on 14/05/2022
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2
/5
★★☆☆☆
Great prices, but headaches to go with it. Mostly on processing and shipping. I paid a processing fee, and it took almost a mont to ship and when it did, all they did was bubble wrap the item. No box. Of course the item shows up damaged. Now they want me to pay shipping to send it back. Good price, but be aware.
Verified Buyer
purchased on 22/04/2022
2
/5
★★☆☆☆
Several weeks to receive a credit note after returning an order, with reminders by e-mail, never a reply by phone despite calls during opening hours... Obliged to pay shipping costs each time (product return and new order)... Delivery in a box that was much too large and poorly sealed: 1 board game with damaged box. Less presentable gift :(((
Acheteur Vérifié
purchased on 15/05/2022
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2
/5
★★☆☆☆
My item was sealed but worn/broken so was no use to me
Verified Buyer
purchased on 10/05/2022
2
/5
★★☆☆☆
Very poor quality brush
Acheteur Vérifié
purchased on 11/05/2022
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3
/5
★★★☆☆
I am satisfied , but the delivery did take a long time.
Geverifieerde Koper
purchased on 10/05/2022
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3
/5
★★★☆☆
Too long delivery time promised days it ended up being approx. 15
Geverifieerde Koper
purchased on 01/05/2022
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2
/5
★★☆☆☆
They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error
Verified Buyer
purchased on 02/05/2022
3
/5
★★★☆☆
Insufficient packaging, delivery options very poorly explained, late delivery without notice.
Acheteur Vérifié
purchased on 28/04/2022
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3
/5
★★★☆☆
Customer service is responsive
Acheteur Vérifié
purchased on 28/02/2022
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