/5
★★★★☆
based on 37291 reviews published
★★★★☆
based on 37291 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Your answer doesn't solve the problem. I paid for a product I didn't receive, and I'm in possession of a product I have no use for! It's about time you showed some concern for your customers, who are your bread and butter, and took responsibility for your mistakes. What contempt for the customer! It's a shame
Acheteur Vérifié
purchased on 07/03/2021
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1
/5
★☆☆☆☆
The relay point that you indicated to me is going to close in a fortnight and I don't know why all the parcels were sent back. I had to indicate a new relay point myself, so time was wasted for nothing.
Acheteur Vérifié
purchased on 07/03/2021
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1
/5
★☆☆☆☆
I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Verified Buyer
purchased on 06/03/2021
1
/5
★☆☆☆☆
Everthing's fine
Verified Buyer
purchased on 06/03/2021
1
/5
★☆☆☆☆
I paid $45 for express 2-3 days... I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Acheteur Vérifié
purchased on 06/03/2021
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Answer from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Bonjour aucune information sur ma commande passer le 28 février 2021 aucun suivi de colis car numéro de commande non valide bref c'est plus pour enfants 1 er âge que du modélismes pour con
Acheteur Vérifié
purchased on 06/03/2021
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1
/5
★☆☆☆☆
I paid $45 for express 2-3 days… I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Verified Buyer
purchased on 06/03/2021
Answer from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It's working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Acheteur Vérifié
purchased on 05/03/2021
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Answer from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
The article received does not correspond to what was ordered.
Acheteur Vérifié
purchased on 05/03/2021
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1
/5
★☆☆☆☆
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Verified Buyer
purchased on 05/03/2021
Answer from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Hello, Defective tracking almost a month to arrive and the cutters are not the ones in the catalog are normal cable cutters of the "Chinese". Thank you
Comprador Verificado
purchased on 04/03/2021
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1
/5
★☆☆☆☆
It took more than 20 days to arrive without prior notice that it was out of stock or any problems with the order.
Comprador Verificado
purchased on 04/03/2021
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1
/5
★☆☆☆☆
It is since February 4 that I placed and paid immediately for an orderToday March 4 I still have not received the goods and there is no trace of my parceloultimo tracking on February 15.Vergognospero at least get my money back.Disappointed and never again buy from you.
Acquirente Verificato
purchased on 04/03/2021
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1
/5
★☆☆☆☆
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Verified Buyer
purchased on 03/03/2021
Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
I received the merchandise 6 boxes of toy soldiers one box was open and emptyI immediately sent a complaint email I sent another a few days laterI am still waiting for them to respond.
Acquirente Verificato
purchased on 03/03/2021
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1
/5
★☆☆☆☆
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Acheteur Vérifié
purchased on 03/03/2021
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Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
I still have not received my order. It was shipped much later than the estimated delivery date (it was estimated to arrive the week of February 17 and they did not ship until the 25th) without anyone contacting me to warn me that there would be delays (the first news I had about the order was that it was deposited at the post office to be shipped on the 25th). On other platforms I have always been warned if there could be any delay or other type of incident but in this case nothing. I will never buy anything through this platform again.
Comprador Verificado
purchased on 03/03/2021
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1
/5
★☆☆☆☆
Good sharing of information but when 1001 sends notifications of shipping that they would include what was shipped.
Verified Buyer
purchased on 02/03/2021
1
/5
★☆☆☆☆
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Acheteur Vérifié
purchased on 02/03/2021
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Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Verified Buyer
purchased on 02/03/2021
Answer from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
I canceled and revoked my order by email on the same day as there was no option to do so online. Then I was informed that my parcel was being prepared for dispatch. I called the hotline and ended up in France. Then I thought everything was sorted. In the evening I received a message from DHL that my shipment had been announced electronically. Another email. There was no reply via Paypal either. Perhaps I can find out here whether I should refuse to accept the parcel or accept it first and then send it back (30-day right of return). Communication is a catastrophe and there have been no replies to my many emails and inquiries.
Verifizierter Käufer
purchased on 02/03/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Deplorable delivery times !!!! Order placed on 8022021 still not delivered ...!!!! Inaccepta
Acheteur Vérifié
purchased on 02/03/2021
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1
/5
★☆☆☆☆
As of today, I have still not received the order I paid for. I'm starting to get really angry.
Verifizierter Käufer
purchased on 01/03/2021
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1
/5
★☆☆☆☆
Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund
Verified Buyer
purchased on 01/03/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Product received unusable a request for replacement of product still in court after more than a week I have received no
Acheteur Vérifié
purchased on 01/03/2021
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1
/5
★☆☆☆☆
Bjr j'ai commandé le 8 février Le paiement a été débiter de mon compte Ma commande est toujours en cours de traitement depuis le 902 On me demande de contacter par mail mais 0 réponse je recommande vraiment pas se site Je suis toujours dans l'attente de la commande de plus de 70€ cela est
Acheteur Vérifié
purchased on 01/03/2021
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1
/5
★☆☆☆☆
I'm horrified by the praise in some of the reviews. In my case, I've had no news of my order since February 16, and I have to go through truspilot to get some semblance of a polite but unkept promise, even though I've left four messages on my account with such behavior, I don't give a damn about your future...... I don't blame you for not knowing how to deliver, but for not communicating...it's simply shameful and unworthy of a COMMERCIAL company....... To read or hear you...
Acheteur Vérifié
purchased on 01/03/2021
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1
/5
★☆☆☆☆
I need to be reimbursed for a previous order of 135.96 eurosI've sent you several emails and no reply, and we can't get you on the phone.
Acheteur Vérifié
purchased on 01/03/2021
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1
/5
★☆☆☆☆
The shipment took a long time and was not to follow a week and a half long waited Then it turned out on arrival that it was a miniature puzzle this was not mentioned in the order at far zooming in on the picture I could have seen it very unfortunate
Geverifieerde Koper
purchased on 28/02/2021
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1
/5
★☆☆☆☆
Not satisfied
Acheteur Vérifié
purchased on 28/02/2021
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