/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'm in the same situation as many of these people: I placed an order on 1002 and to date I've received nothing: the items are still being prepared, but they say they'll be delivered within 3-4 days. However, the amount has been debited from my account.
Acheteur Vérifié
purchased on 23/02/2021
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1
/5
★☆☆☆☆
My IMM3M8W1T order was dispatched on time, but is now stuck at the carrier, who doesn't handle these Relay""" very well! Despite several emails and numerous attempts to contact me by phone (which never work!), no one is taking charge of my problem. Anyone can send boxes to customers, but the difference is made when a problem arises! And for the moment 1001 doesn't know how to manage the c
Acheteur Vérifié
purchased on 23/02/2021
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1
/5
★☆☆☆☆
Order placed on February 13 and since then nothing The switchboard is supposedly saturated Automatic reply by e-mail Service not up to scratch
Acheteur Vérifié
purchased on 23/02/2021
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1
/5
★☆☆☆☆
I expected a much better quality than I received.
Acquirente Verificato
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Received the non-functioning rc modelecharged for assistance without getting an answer.I decided to return the model.Hoping for a refund.
Acquirente Verificato
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Nuuuuul.Nùuuuuuuuuuuuu
Acheteur Vérifié
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Order placed and paid onFebruary 12 and still not received to this day of or a single
Acheteur Vérifié
purchased on 22/02/2021
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1
/5
★☆☆☆☆
I've been waiting 1 month for my order and still nothing...
Acheteur Vérifié
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Order placed on 1102. material not received on 2
Acheteur Vérifié
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Acheteur Vérifié
purchased on 21/02/2021
Translated review
Answer from 1001hobbies
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Hi Although I appreciated you sending me a ""super chipmunk"" and promptly it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Verified Buyer
purchased on 21/02/2021
1
/5
★☆☆☆☆
It isn't fair price to pay for... It isn't fair price to pay for avHobbymaster diecast, this company ask almost double the price!!??
Acheteur Vérifié
purchased on 21/02/2021
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Answer from 1001hobbies
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Gestion de la commandes et de la livraison tout simplement ridicules
Acquirente Verificato
purchased on 21/02/2021
Translated review
1
/5
★☆☆☆☆
It isn’t fair price to pay for… It isn’t fair price to pay for avHobbymaster diecast, this company ask almost double the price!! ??
Verified Buyer
purchased on 21/02/2021
Answer from 1001hobbies
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Verified Buyer
purchased on 21/02/2021
Answer from 1001hobbies
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
My purchase sent to wrong country I sent many emails explaining wrong address but was ignorned. It cost me 100 sterling pounds in total to get my parcel directed to correct address very disappointed
Verified Buyer
purchased on 21/02/2021
1
/5
★☆☆☆☆
Still not received. More than 10 days now
Acheteur Vérifié
purchased on 20/02/2021
Translated review
1
/5
★☆☆☆☆
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven't heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
Acheteur Vérifié
purchased on 20/02/2021
Translated review
Answer from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
The product I ordered was delivered in the wrong language After emailing and calling customer service several times, a week later I am still waiting for a solution It is possible, of course, that one may still be forthcoming hence this review is subject to some reservations
Geverifieerde Koper
purchased on 20/02/2021
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1
/5
★☆☆☆☆
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
Acheteur Vérifié
purchased on 20/02/2021
Translated review
Answer from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
1
/5
★☆☆☆☆
Item conformed to description however I was hugely disappointed with customer service. Facing a manifestation of bugs of their servers and a new order issued I received the item well over 2 weeks after the order without receiving news regarding the status of the same despite several emails sent to ask for clarification. To top it off beyond bad service a price doubled compared to other ecommerce sites.
Acquirente Verificato
purchased on 20/02/2021
Translated review
1
/5
★☆☆☆☆
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
Verified Buyer
purchased on 20/02/2021
Answer from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
1
/5
★☆☆☆☆
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
Verified Buyer
purchased on 20/02/2021
Answer from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Terrible customer service! Never answers the phone and very occasionally emails without giving any answer. I placed an order on 14122020 and at 19022021 I still have NO news of the delivery date.
Acheteur Vérifié
purchased on 19/02/2021
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1
/5
★☆☆☆☆
Legal scam 2 articles in photos and 1 article reÃ
Acheteur Vérifié
purchased on 19/02/2021
Translated review
1
/5
★☆☆☆☆
Legal scam 2 articles in photos and 1 article reÃ
Acheteur Vérifié
purchased on 19/02/2021
Translated review
1
/5
★☆☆☆☆
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Acheteur Vérifié
purchased on 19/02/2021
Translated review
Answer from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
1
/5
★☆☆☆☆
They promise to deliver between 5 and 7 working days and I have been waiting for more than 1 month for the requested products. Support responds with standard answers and no apologies..really pessimp service!
Acquirente Verificato
purchased on 19/02/2021
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1
/5
★☆☆☆☆
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Verified Buyer
purchased on 19/02/2021
Answer from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
1
/5
★☆☆☆☆
Good evening I have just received my parcel this evening and I am very disappointed indeed on the order 2 of the 3 brushes are broken and the marks of paints do not correspond to my order.I wanted paint of the Humbrol mark (mark which I find of very good quality) and on the 6 pots ordered I received only one pot of this mark I do not think of placing any more order with you Cordially Stéph
Acheteur Vérifié
purchased on 18/02/2021
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