/5
★★★★☆
based on 37040 reviews published
★★★★☆
based on 37040 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Too long delivery time promised days it ended up being approx. 15
Geverifieerde Koper
purchased on 01/05/2022
Translated review
2
/5
★★☆☆☆
They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error
Verified Buyer
purchased on 02/05/2022
3
/5
★★★☆☆
Insufficient packaging, delivery options very poorly explained, late delivery without notice.
Acheteur Vérifié
purchased on 28/04/2022
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3
/5
★★★☆☆
Customer service is responsive
Acheteur Vérifié
purchased on 28/02/2022
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3
/5
★★★☆☆
Clear order, but poorly prepared, a decal sheet is not a resin kit.
Acheteur Vérifié
purchased on 03/05/2022
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2
/5
★★☆☆☆
Was promised shipping within 24h. Didn't receive the order until 8 days later!
Geverifieerde Koper
purchased on 25/04/2022
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2
/5
★★☆☆☆
Heli in order, but both batteries defective. Probably stored for too long...?
Verifizierter Käufer
purchased on 16/04/2022
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3
/5
★★★☆☆
Late delivery
Acquirente Verificato
purchased on 19/04/2022
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3
/5
★★★☆☆
Delay in the delivery of the order.
Comprador Verificado
purchased on 25/04/2022
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3
/5
★★★☆☆
Delivery time much too long, information in advance about delivery date did not fit
Verifizierter Käufer
purchased on 01/04/2022
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3
/5
★★★☆☆
Disappointed by the size i bought a rc car but in all the description there is no way to have the size of the car apart (Typically, a miniature car at 1/18 will be 18 times smaller than the real car.) but what is the real size ??
Acheteur Vérifié
purchased on 03/05/2022
Translated review
3
/5
★★★☆☆
My order arrived well, but I had a problem. After placing the order, I did not receive an email confirming the shipment. I opened a ticket on the website, telling what had happened, and they replied that the post office had lost my package and that they could ship it without an item (which they no longer had). The next day, I was informed that the package had indeed been shipped back and arrived the next day. That is, if I had not opened a call about the order, I might not have received the order.
Acquirente Verificato
purchased on 29/04/2022
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3
/5
★★★☆☆
For a first, it was a first... to be continued!
Acheteur Vérifié
purchased on 12/04/2022
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3
/5
★★★☆☆
It was very easy to find my way around the site. The only thing that didn't fit was the description of the product. Customer service did reply, but only very late and not in German.
Verifizierter Käufer
purchased on 09/04/2022
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2
/5
★★☆☆☆
They do not meet the delivery times indicated on the page. I had to contact them to find out what was going on and they shipped it almost a month later.
Comprador Verificado
purchased on 06/04/2022
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3
/5
★★★☆☆
Not very proactive with communications after order placed, then multiple emails stating order on it's way when it had already been received ! Goods well packed and were as expected.
Verified Buyer
purchased on 18/04/2022
3
/5
★★★☆☆
Error in the detail of the model voluntary or not model scale 1/200th this one does not make it. 1/200th is equal to 35, to 40 cm and here it's 14 cm given the promotional price I should have ?? in real life this is the size of the box of the 1/200th model made in china I put 3 stars for the delivery time, please be more precise in the detail of your model articles.
Acheteur Vérifié
purchased on 29/04/2022
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2
/5
★★☆☆☆
No indication that import duty applies
Verified Buyer
purchased on 01/05/2022
3
/5
★★★☆☆
Sbagliato numero articolo sul catalogo Roden; per avere un altro modello in sostituzione
di quello che mi è stato inviato sbagliato,ho dovuto inviare 4 Email ed aspettare oltre un mese per la consegna.
Verified Buyer
purchased on 14/04/2022
3
/5
★★★☆☆
Shipping took a bit longer than expected but other than that, everything else was fine
Verified Buyer
purchased on 18/04/2022
2
/5
★★☆☆☆
While they got 2/3 of the order correct, they shipped an item that was incorrect. The item they shipped was no where even near close to what I paid for. Getting a refund on that item, or the item was difficult and required multiple e-mails to resolve. They opted to refund the cost of the item, but did not refund the added shipping cost they charged me. I will not be ordering from them again, and would advise others to avoid doing business with them.
Verified Buyer
purchased on 18/04/2022
3
/5
★★★☆☆
I'm still waiting for a reply for the figurine I ordered in February.
Acheteur Vérifié
purchased on 06/02/2022
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3
/5
★★★☆☆
Box not suitable for the size of the product, you folded the top of the box.
Acquirente Verificato
purchased on 22/04/2022
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3
/5
★★★☆☆
The order took far too long to reach me.
Acheteur Vérifié
purchased on 11/04/2022
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3
/5
★★★☆☆
My order included 6 models, and 5 out of 6 were the right ones. Surprising response, at first I get a reply asking for photos. Then they wrote to me asking me to send back the model that didn't correspond to the order, without even giving me any information about the one that was expected... finally, as trust reigns, they told me they'd send me the other one after I'd returned the wrong model. Commercially speaking, it's very average, and what's more, it's up to me to go fishing for information... great, guys!
Too bad you're the only ones to distribute metal earth in France.
Acheteur Vérifié
purchased on 21/04/2022
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3
/5
★★★☆☆
I did not receive the product that I ordered. I have been in contact with customer service and I anticipate the problem will be resolved.
Verified Buyer
purchased on 14/04/2022
2
/5
★★☆☆☆
Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.
Verified Buyer
purchased on 20/04/2022
3
/5
★★★☆☆
When i received my order in the envelope the sable brush no 00 was unusable. the bristles were crushed because the protection was no longer there.BIen REGRETABLE
Acheteur Vérifié
purchased on 19/04/2022
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3
/5
★★★☆☆
Delivery time far exceeded.
Acheteur Vérifié
purchased on 31/03/2022
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2
/5
★★☆☆☆
Delayed because they said I didn’t give the correct shipping address when I did and could prove it. Not impressed since delivery address was the same as the billing address and clearly had both house number and street name. At least it finally arrived and in time for the birthday that I bought it for.
Verified Buyer
purchased on 28/03/2022