★★★★☆
based on 37909 reviews published
Latest neutral customer reviews
The prices are attractive, I easily found what I wanted. The big negative point was the delivery time. We've got out of the habit of having to wait 15 days. If this had been specified, I would have been more reassured, as I didn't know the site and was afraid of a scam. Next time I'll do it in advance....
I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....
Rather long delivery time of 11 days. Received several emails in French.
The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
No indication on your site that the item ordered was no longer in stock. This causes the customer complications and unnecessary payment.
LOOSE FIGURES WITHOUT THE MATRIX. MOST OF THE WEAPONS ARE BENT AND ALMOST BROKEN.
Delivery took a little, long 2 weeks
I paid almost 13 euros for the Advent calendar to arrive on the 1st, and it arrived on the 9th.
Too easy to send a message after ordering to report a delay when it's the stock that's poorly managed.
Model delivered with damaged box and with missing instructions… I could not determine if any other items were also missing.. I agreed to accept a store credit but every time I try to use it with another purchase it is rejected. Buying from this company is problematic and not a good experience.
Service a little too long. Package received torn, missing 1 small can of paint. Best regards. G.Corbaz
It gets better
I was expecting a much better model as far as quality goes.Not a 3 d printed piece of plastic,Especially for the total price of 60 dollars. I don't think I will be ordering much more since it costs double what the listed price is by the time one gets here.
The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....
The order took a very long time to arrive, arrived too late for parcel night unfortunately.
The packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points! This is a model with fragile components. Sincerely
We're going to place a new order... being patient...
Package is sent with a French non-working track and trace and is relatively long in transit. Products are to your liking though.
Hello, I've been to your site several times, it's complicated to do searches, it's easy to find yourself in sections you don't want. Nothing to say about the layouts, but the filters and so on, it's not the easiest site. Best regards.
Delivery takes too long. And I would like the size of all your models to be indicated in centimeters, not in scale. Everything else is fine.
Delivery times not respected, waiting too long I waited 2 months, because some suppliers, but in this case, please indicate on your site, unavailable, instead of indicating 4 working days! so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
Ordered and arrived undamaged. Packaging great to protect the product. Only downside, lack of communication between order placed and delivery time not so fast. Needs improvement.
Order delivered incomplete 1 month later....Material delivered with assembly instructions in English and Chinese...To make you wait, we offer to recommend with 5% discount...and you are entitled to a credit of 0.99 E accident ????? I hope!
Plenty of choice, but excluding special offers, the items are much more expensive than other model sites. Fast delivery, however
Packaging was very good. Fast delivery too. However, the paint bottles covered with warning labels, which when removed also rip the label off the bottle itself, are not great. I had to re-label all the paints by hand :/
You sent the package without indicating its contents or value on the customs document. As a result, Swiss customs blocked the parcel. I had to send them a copy of the order and proof of payment. This cost me 36.- CHF, so for an order of 53.00 € I paid over 115.- € including delivery and customs fees. Clearly, I'm not going to repeat the experience.
Hello The deplorable delivery, I was shouted at by the deliveryman, and the model the propellers broke.
Fast shipping, order conforms, but do not validate the delivery with mondial relay! Delivery not in the right place (50km from my home); packaging really destroyed! A bon entendeur !
The time was a little long between the order and delivery, almost 3 weeks. Best regards.
Your website works very poorly. The communication is very poor. The delivered material is fine
Our order arrived in two instalments - which we appreciated - but with a delay of over a month, which was not expected. Then, thanks to our telephone intervention, we were able to obtain satisfactory explanations. Our satisfaction is mixed.
An item in my order arrived damaged, so I emailed them immediately but received no response. A follow up email to a different email address 4 days later with photos, invoice and delivery note also received no reply. I’ve sent 2 further emails to both customer service email addresses in the vain hope I can get the issue resolved but again I have received no reply to either. It's now 29 days after I received the order. I’ve no other option now than to lodge a complaint with Paypal. Good customer service isn’t difficult but it seems these guys haven’t even heard of it. Disappointed, as this is the first bad review I’ve ever left for a company.
Shipping charges for one item was $80.00 for a ten dollar item. I will not order again from this seller.
Incorrect order reception
Actually I am still waiting for my order from over a month ago, how much longer do I have to wait ??
I was told there was a tracking number but it never work or said no such package.didn't like their response
Only 3 stars because the delivery took a little too long for my liking (and I didn't hear from 1001hobbies during that time) and although the cardboard packaging was undamaged, the box containing the model was damaged, but fortunately the contents were unharmed.