Reviews 1001hobbies

Transport costs:grayuit or paid

Actually free shipping from 69€, I paid shipping and handling fee. Too bad! Much more expensive than I realized, I would actually return the item and ask for the money back. But I needed the item immediately 🙁

Delivery time too long and sales service not great.

Very slow delivery

We wanted this kit for a Christmas present but the kit came in a box that had been crushed when it had been packed. So it is not a satisfactory present.

Happy with my order. But disappointed by the packaging which I paid 2.50 € to have an unfinished package, it lacks at least 20 cm of paper so we see the inside of the gift ... I am forced to redo it

Reasonable website. Product good; price good; delivery very slow

Slotted plexiglass protective box...

Order arrived on time and everything was correct. However, tracking the package through the track and trace was impossible. Through the link we ended up on a French website, where there was no translation. This made receiving the order a bit messy.

Order of November 9th sent on December 17th....Nothing to add:::

Slightly long order preparation time

They take too long to solve a return after three phone calls

Correct products. Delivery time and cost far too long and too high.

Missing a certification of the miniature aircraft (statement 130 of this miniature) no document .fabrication !!! Disappointed

I am satisfied with the speed of delivery of the package, but very disappointed with the quality of service concerning the implementation of gift wrap and gift message, service charged 2 €50, I had to redo the gift wrap and no message, fortunately I received the package instead of shipping it to the person concerned by the gift, I would have been too ashamed...

Delivery was returned by DHL - only DHL.... knows why Credit note took a very long time and had to be claimed several times. I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.

I have only received part of the order and am still waiting for the second delivery. Problem management also leaves a lot to be desired. I placed my order three months ago and have not yet received a credit note.

The order does not correspond to what was described as 125 sheets and I have received 10 sheets.

Very long lead times (3 weeks to receive the item). Collection point changes at the last minute and further away than the one chosen.

Waiting 2 months for an order of over €170 without notice is just way too long.

The model boxes are very dusty it's unacceptable to make christmas presents to my grandchildren!!!!

Almost a month to receive the products . If an item is not available it would be legitimate not to leave it among those being purchased . Jonathan

The articles are very good and of good quality but the delivery times are far too long.

Order took a long time to arrive

Average delivery. Package damaged. 1 box damaged inside with broken figurine parts.

Mistake. a product received does not correspond at all to the product ordered. Fortunately, this rarely happens, but before the holidays, it's a bit of a bummer.

Preparation a little long

The prices are attractive, I easily found what I wanted. The big negative point was the delivery time. We've got out of the habit of having to wait 15 days. If this had been specified, I would have been more reassured, as I didn't know the site and was afraid of a scam. Next time I'll do it in advance....

I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....

Rather long delivery time of 11 days. Received several emails in French.

The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.

Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.

Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.

Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.

No indication on your site that the item ordered was no longer in stock. This causes the customer complications and unnecessary payment.

LOOSE FIGURES WITHOUT THE MATRIX. MOST OF THE WEAPONS ARE BENT AND ALMOST BROKEN.

Delivery took a little, long 2 weeks

I paid almost 13 euros for the Advent calendar to arrive on the 1st, and it arrived on the 9th.

Too easy to send a message after ordering to report a delay when it's the stock that's poorly managed.

Model delivered with damaged box and with missing instructions… I could not determine if any other items were also missing.. I agreed to accept a store credit but every time I try to use it with another purchase it is rejected. Buying from this company is problematic and not a good experience.