/5
★★★★☆
based on 37053 reviews published
★★★★☆
based on 37053 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery not in accordance with order. Anomaly reported and no reaction
Acheteur Vérifié
purchased on 27/02/2021
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1
/5
★☆☆☆☆
Second order and second opinion: Significantly worse An error in the order delivered (not the right product ordered) I reported upon receipt. And....... Nothing! No reaction or comment from you. Surprising and abnormal Patrice
Acheteur Vérifié
purchased on 27/02/2021
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1
/5
★☆☆☆☆
I paid right away Now many and many weeks later still nothing inside I did get a message weeks ago that I paid and a moment later a message that it was on its way And that was it Money lost and no product Was a present too for my son
Geverifieerde Koper
purchased on 26/02/2021
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1
/5
★☆☆☆☆
No communication. Non-existent sales departmentdoesn't answer the phonedoesn't answer emails.maybe Covid hinders order management but answering emails or the phone doesn't get Covid caught.what do I have to do for you to react I was all happy to have found a nice French site I'm terribly disappointed G
Acheteur Vérifié
purchased on 25/02/2021
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1
/5
★☆☆☆☆
Package still has not arrived ??
Geverifieerde Koper
purchased on 25/02/2021
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1
/5
★☆☆☆☆
Products that are supposed to be in stock are in fact out of stock and deliveries take forever ... on the other hand, you get charged right away, which is great.
Acheteur Vérifié
purchased on 24/02/2021
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1
/5
★☆☆☆☆
Hello I ordered a product from you with the following order number HVEXS17JQ you didn't have it in stock so I cancelled my order but you sent it to me anyway. You offered to reimburse me if I didn't get my parcel back, which I did under your advice. I still haven't been reimbursed. The order was placed on 26112020 and you told me to contact the accounting department again. That's at least three times, but I get the impression that no effort is being made on your part.
Acheteur Vérifié
purchased on 24/02/2021
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1
/5
★☆☆☆☆
I give the kit itself high marks. Very accurate representation of the Fw-19 A5. Also in my favorite scale.1/18th. The only complaints I have about my experience is that the model came wrapped in a single layer of thin bubble wrap. Fortunately no damage but an external protective box would have been safer. Also as regards the kit no swastika decals were provided. I understand international laws regarding the swastika but not even supplying decals for a display model is in my opinion somewhat extreme. Overall happy with 1001 Hobbies and Hobby Bosss kit.
Verified Buyer
purchased on 23/02/2021
1
/5
★☆☆☆☆
Great items exactly what I was looking for. Prompt shipping.
Verified Buyer
purchased on 23/02/2021
1
/5
★☆☆☆☆
In my case I bought a birthday gift more than a week in advance and with the express shipping option which of course has a significant increase in cost. I was told that the product would arrive in 3-4 working days and today (one month later) I have neither the product I bought nor the money I paid. Very disappointed with 1
Comprador Verificado
purchased on 23/02/2021
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1
/5
★☆☆☆☆
Hello, I ordered on February 8th and my order is still being "processed". How long will it take for it to be dispatched? Would it be possible to have the address?
Acheteur Vérifié
purchased on 23/02/2021
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1
/5
★☆☆☆☆
I'm in the same situation as many of these people: I placed an order on 1002 and to date I've received nothing: the items are still being prepared, but they say they'll be delivered within 3-4 days. However, the amount has been debited from my account.
Acheteur Vérifié
purchased on 23/02/2021
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1
/5
★☆☆☆☆
My IMM3M8W1T order was dispatched on time, but is now stuck at the carrier, who doesn't handle these Relay""" very well! Despite several emails and numerous attempts to contact me by phone (which never work!), no one is taking charge of my problem. Anyone can send boxes to customers, but the difference is made when a problem arises! And for the moment 1001 doesn't know how to manage the c
Acheteur Vérifié
purchased on 23/02/2021
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1
/5
★☆☆☆☆
Order placed on February 13 and since then nothing The switchboard is supposedly saturated Automatic reply by e-mail Service not up to scratch
Acheteur Vérifié
purchased on 23/02/2021
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1
/5
★☆☆☆☆
I expected a much better quality than I received.
Acquirente Verificato
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Received the non-functioning rc modelecharged for assistance without getting an answer.I decided to return the model.Hoping for a refund.
Acquirente Verificato
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Nuuuuul.Nùuuuuuuuuuuuu
Acheteur Vérifié
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Order placed and paid onFebruary 12 and still not received to this day of or a single
Acheteur Vérifié
purchased on 22/02/2021
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1
/5
★☆☆☆☆
I've been waiting 1 month for my order and still nothing...
Acheteur Vérifié
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Order placed on 1102. material not received on 2
Acheteur Vérifié
purchased on 22/02/2021
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1
/5
★☆☆☆☆
Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Acheteur Vérifié
purchased on 21/02/2021
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Answer from 1001hobbies
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Hi Although I appreciated you sending me a ""super chipmunk"" and promptly it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Verified Buyer
purchased on 21/02/2021
1
/5
★☆☆☆☆
It isn't fair price to pay for... It isn't fair price to pay for avHobbymaster diecast, this company ask almost double the price!!??
Acheteur Vérifié
purchased on 21/02/2021
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Answer from 1001hobbies
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Gestion de la commandes et de la livraison tout simplement ridicules
Acquirente Verificato
purchased on 21/02/2021
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1
/5
★☆☆☆☆
It isn’t fair price to pay for… It isn’t fair price to pay for avHobbymaster diecast, this company ask almost double the price!! ??
Verified Buyer
purchased on 21/02/2021
Answer from 1001hobbies
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Verified Buyer
purchased on 21/02/2021
Answer from 1001hobbies
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
My purchase sent to wrong country I sent many emails explaining wrong address but was ignorned. It cost me 100 sterling pounds in total to get my parcel directed to correct address very disappointed
Verified Buyer
purchased on 21/02/2021
1
/5
★☆☆☆☆
The product I ordered was delivered in the wrong language After emailing and calling customer service several times, a week later I am still waiting for a solution It is possible, of course, that one may still be forthcoming hence this review is subject to some reservations
Geverifieerde Koper
purchased on 20/02/2021
Translated review
1
/5
★☆☆☆☆
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
Verified Buyer
purchased on 20/02/2021
Answer from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
1
/5
★☆☆☆☆
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
Verified Buyer
purchased on 20/02/2021
Answer from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.