Reviews 1001hobbies

Product in stock at time of order 15 days later it becomes unavailable... I asked for a refund and immediately went to the store to buy an RC car, fearing I wouldn't have it for December 25. The next day I was told that there had been a computer problem and that my parcel had just been sent... I now find myself with 2 RC cars... Thank you 1001 maqu

Lacks the sails printed in the assembly kit contrary to the presentation description on the sales site

Too bad there is no such thing as 0. I placed an order on 1312 with a supposed delivery date of 1712. After several reminders radio silence. I chose the articles specifically to have them for Christmas and it will not be the case. More than 10€ FOR SHIPPING. It's all nonsense and taking people for idiots. I'm disgusted. I don't recommend it and would like to be remitted.

My request for a refund is deliberately ignored! Several days after placing my order, I was informed that my item was no longer available due to a stock problem. I asked for a refund. No response. I sent another e-mail and was told that my article would soon be dispatched. Despite everything, I asked once again for a refund (it's almost Christmas and an amount of over 150€ is not insignificant). And no response. For the past 3 days, I've been getting standard emails telling me that my order is being processed. OK, but I've been asking for my money back for over a week. Why are you ignoring my request?

Deadlines not met

Parcel arrived in good condition on time BUT the product was defective so I sent an email to proceed with an exchange but apart from an email boat telling me to be patient I have received no response I find customer service exé

Furious!! order the 2311 - NOTHING RECEIVED to date!! I will file a complaint!

End-November order (IT1246 NATO pilots and ground staff) never received. Very dissatisfa

I still haven't received the model I ordered on December 16, despite paying €14.99 for delivery within 48 hours! My package has still not left. Impossible to chat with them on their site. I left an e-mail on Saturday but no reply to date. Very disappointed. I hope to receive this gift for my husband sooner.

0 j'ai passé une commande je devrais être livré le 1112 depuis cette date ils marquez produit indisponible il a encaissé l'argent surement en sachant qu'ils ne peuvent fournir j'appelle ça du vol . Answer: 1001 MAQUETTES 6 hours ago Mr Leforestier Thank you for your comment. We would like to inform you that we have refunded your order. We wish you a very happy holiday season 1001 hobbies customer service. received by email It is a stock error. We regret that the product is out of stock. As a result: Either we will issue a credit note for the value of the missing product (credit note valid for 1 year on a future order, with no minimum purchase and can be split). Or we offer to replace your product with an item of your choice available on our site and in stock. (with a price of + or - 5% of the original product). me: I don't call that

I am told that my parcel is waiting for me at the relay point but there is no parcel in my name...what should I do?

Delivery too late order placed more than three weeks ago

I am sorry to convey my dissatisfaction because I have not yet received my package and I placed the order last December 6th and I am still waiting for it. You have sent me an approximate date of the 24th and I have to deliver it as a birthday gift on December 23rd. I am of course very unhappy because when I placed the order it specified that I would receive it in 4 days at the latest. VERY DISSATISFIED

Well, I placed an order 15 days ago and I still haven't received it and after several complaints I expect it to arrive at the beginning of the week....espe

The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status just still not an overall delivery date. Otherwise I was very pleased.

Nothing received yet

Package received with unprotected brush and ab

Bit strange that I can already give my opinion now because I ordered on 4-12 and have not yet received the order it is now 19-12 - it is now 23-12 and when I look track and trace it says - Package has not yet been received or processed by PostNL

I ordered a puzzle on 241120 shipped on 2611 and it still has not arrived! Order Num 3BCPTJQHG.

A week before Christmas I still see nothing coming. Order placed on Nov 30th, expected to arrive on Dec 10th, and still nothing on the 18th. Impossible to reach by phone and no answer despite emails sent. Maybe I'll get an answer with c

No news of my order placed ten days previously. No response either by phone or e-mail.

Fast delivery time... However, the situation became more complicated when we had to return one of the products in the order (a product that did not meet our expectations): the request had been made on the site for over a week now and still no message authorizing the return. Customer service is unreachable by phone. In short, it's better to be totally satisfied with your order and have nothing to return.

Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like you to explain what's going on. I don't agree with your slogan "Our customers love us".

Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like some explanations. I don't agree with your slogan: "Our customers love us".

I am writing again to insist that I placed an order more than a month ago and I still have not received it and I have not received any answer or solution. Here there are people who write that everything is perfect, of course it is not my case and it is not the case of many other people who write. It is unbelievable that they do

Don't even think about buying. I am editing a previous review because the system won't let me make another review. This is my second review of the same order. I ordered it 20 days ago I made a review 4 days ago that they answered me today telling me that customer service will contact me lie. They send you a tracking number from the post office showing that they have not delivered the package to the post office for delivery. I will continue to update every day the valuations for everyone to know.

I am tired of not getting an answer about an order I placed on 11-15-2020. More than a month and they have not even delivered it to the post office to deliver it. Please give me my money back because if it doesn't arrive before 12-23-2020 I don't need the order anymore.

Hello The M1A1 Abrams Nato RC 172 tank ordered as a birthday present is not working. We have contacted you via your interface in order to find a solution and our message has not been returned. Please contact us to resolve the situation.

Unacceptable order placed almost 2 months ago and still being processed I will no longer order on this site it's been 2 times that it's the mouis

I placed the order on 2711 until 1112 did not register it and on 1512 they sent it today 1612 I received it. Thanks to the fact that I paid with paypal I was claiming the amount and in three days they have sent it to me if not I would still be waiting . I do not buy again aq

1 star because 0 is not possible. Ordered a model on December 4 and opted for fast delivery at more than 8 euros to be sure to have it for Christmas. On December 10 no news, no tracking number, so I emailed to find out the status of my order and was told that they were waiting for the product and would send it to me as soon as they received it. Re mail from me on December 15 because still no news and then I'm told they had a stock problem and that the product is no longer available a week before Christmas and I'm offered a model that has nothing to do with the one ordered which I refuse and I therefore request a refund of 145€78 which I hope will be done as soon as possible that my grandson is a gift for Christmas. 1001 maquettes I

Hello, I called on purpose to get information! The person was unable to give me any! I ask if it's suitable for 1 8-year-old child, and the answer is yes! But on the box it says not under 14 years!

Never been so scammed order activated after 25 days despite paying additional costs for fast shipping parcel active and of the 200 pieces of clay balls paid almost 19 euros only 50 arrive this for me is FRAUD AND INDEEDED APPROPRIATION

RECEIVED THE ORDER ALL CORRECT AND WELL. THERE WAS A DELAY IN RECEIVING THE ORDER DUE TO LACK OF SOME PRODUCTS BUT WHEN I RECEIVED AN EMAIL FROM YOUR COMPANY INFORMING ME OF THE REASONS FOR THE DELAY EVERYTHING WAS ANECDOTAL. ALL CORRECT AND WELL UNTIL NEXT TIME.

I have already claimed twice that I placed an order on 15-11-2020 and a month later it has not arrived. The explanation they give me is that it is in the post office, which is a lie. The post office has already told me that nothing has arrived to them, they have simply made the inscription but without delivering the package. I need them to tell me if it is going to arrive before the 23rd if it is not going to arrive the best thing to do is to cancel the order and get my money back. 1 month waiting for a package that anywhere else I order it will arrive in 3 days at the most. Answering with patience is not a solution. Where has it been seen that I paid for a package a month ago and I don't know anything about d

Probleme avec mondial relais de nantes car le point relais ou il est sencer et être arrivé depuis vendredis 11 decembre a 11H15 A MODA ELNISSA A NANTES ne le trouve pas si vous pouvier faire quelque chose aupres de mondial RELAY je vous en serait reconnaissent car j'attend ce commande c'est pour noel. JE vous laisse mes cohordonne monsieur caens donovan numéro de colis 96646045 ainsi que mon mail pour une eventuel reponce cordialement

Wrong items delivered difficult to get any answer from this company. Still waiting for refund of 144£. Bad custom service. Stay away

This order was shipped over a month ago… This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again

Disappointed. Order placed on 0512 on the basis of available items. Delivery within 4 to 6 working days. Credit card debited on the FRIDAY. On the 11th, with no news, I contacted 1001 Maquettes and received a reply on the 14th: product received this weekend. Then on the 15th I learned that the main product was on its way from a supplier. By this I mean""article indisponible"" or ""en cours d'approvisionnement"". None of these mentions appeared on the site at the time of the order. To date, SEVEN of these items are advertised as available. As for telephone contact, it rings in the void. I do not recommend this merchant.

This order was shipped over a month ago... This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again