/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Took 2 months and multiple complaints to get item Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.
Acheteur Vérifié
purchased on 08/02/2021
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Answer from 1001hobbies
Mr. Fergus, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
1
/5
★☆☆☆☆
It doesn't really look like a model, it looks more like a child's toy! Very disappointed.
Acheteur Vérifié
purchased on 08/02/2021
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1
/5
★☆☆☆☆
I was asked to review my experience before receipt of goods.... mah! Anyway I describe my experience (still unfinished): January 17 order sent from 1001 but never arrived at destination.... second order from 3001 .... merged with the first one (probably the goods returned to the sender) the two orders were merged but as of today (February 8) still not shipped. One does not expect Amazon's punctuality and speed but some more info and above all avoid sending messages ""goods to destination"" when you still do not know where it is. I hope this only happened to me.... I remain waiting. Update Feb 22: Order still not shipped
Acquirente Verificato
purchased on 08/02/2021
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1
/5
★☆☆☆☆
After ordering a model for a Christmas gift this one arrived a month late so I bought another c xxx gift and upon receipt of the model I sent it back to you for reimbursement on January 22 to date no news of my reimbursement.
Acheteur Vérifié
purchased on 08/02/2021
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1
/5
★☆☆☆☆
Package not received at this time
Acheteur Vérifié
purchased on 08/02/2021
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1
/5
★☆☆☆☆
Very good webshop from France. Nice prices and pretty fast delivery from France to Holland
Verified Buyer
purchased on 08/02/2021
1
/5
★☆☆☆☆
Not worth buying. Not worth buying.
Acheteur Vérifié
purchased on 08/02/2021
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Answer from 1001hobbies
Dear Mr Matthews, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
1
/5
★☆☆☆☆
Ordered roughly ��50 of paints in December. It���s now February, and they still haven���t arrived. I will not be attempting to buy any paints fro
Verified Buyer
purchased on 07/02/2021
1
/5
★☆☆☆☆
I took the chronopost delivery method, and the driver didn't even come to my house, dropping off my parcel at a relay point one or two days late.... more than 20 euros for the service all the same! On the other hand, as far as the products delivered are concerned, there's nothing to complain about: good packaging, no bumps etc. It's only the delivery that's a problem. It's only for the delivery that I
Acheteur Vérifié
purchased on 07/02/2021
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1
/5
★☆☆☆☆
Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
Verified Buyer
purchased on 06/02/2021
Answer from 1001hobbies
Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
1
/5
★☆☆☆☆
Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
Acheteur Vérifié
purchased on 06/02/2021
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Answer from 1001hobbies
Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
1
/5
★☆☆☆☆
Since November 25, 2020 I placed an order worth 7689 euros and after many emails asking me basically for understanding and patience, I have had to consider the order cancelled on January 11, 2021. They even reply to my mail saying that I will have the amount refunded in 14 working days at the most. However, they could not make it so easy. Today is February 6, 2021 (19 working days later). I write another email and they don't even answer. In short, they have kept 7689 EUROS without processing or refunding the amount 4 MONTHS ago and they have HURT them and they ask me for understanding and patience. Well, I can not understand and I have no more patience. As you can understand, after 4 MONTHS I have run out of patience. You are
Comprador Verificado
purchased on 06/02/2021
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1
/5
★☆☆☆☆
Order placed on 26012021 transfer accepted and cashed package shipped not yet arrived and we are at 06022021. Impossible to have contact with seller secretary in unclear French language. I was planning to buy other models even expensive ones but I will carefully avoid doing so by giving you bad publicity I will go to the consumer association trying to get my rights.
Acquirente Verificato
purchased on 06/02/2021
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1
/5
★☆☆☆☆
I haven't received the order yet, maybe tomorrow.
Acheteur Vérifié
purchased on 05/02/2021
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1
/5
★☆☆☆☆
Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.
Verified Buyer
purchased on 05/02/2021
Answer from 1001hobbies
Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice
1
/5
★☆☆☆☆
Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. I ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.
Acheteur Vérifié
purchased on 05/02/2021
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Answer from 1001hobbies
Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice
1
/5
★☆☆☆☆
Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
Verified Buyer
purchased on 05/02/2021
Answer from 1001hobbies
Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
1
/5
★☆☆☆☆
Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
Acheteur Vérifié
purchased on 05/02/2021
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Answer from 1001hobbies
Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
1
/5
★☆☆☆☆
I bought from you two items one arrived to me completely wrong the other after 20 days still has not arrived I have sent multiple emails to the French and Italian site with headquarters in Milan and Italian phone number to which they answer only in French or English which is absurd I have also tried to communicate in the Facebook page to no avail because the page is not active you are a bunch of scammers but do not worry I for €80 I do not become poor I will report to the competent police force your unserious position and I repeat of scammers shame on you God damn you....
Acquirente Verificato
purchased on 03/02/2021
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1
/5
★☆☆☆☆
I am still waiting for them to give me a solution so that I can return the wrong order I have sent a lot of emails and phoned and no one has given me a solution.
Comprador Verificado
purchased on 02/02/2021
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1
/5
★☆☆☆☆
The delivery is not complete. The decals have not been delivered. The delivery is marked as fully delivered in the system. Annoying because it was a first order. Will there be a subsequent delivery? Or will I be stuck with the difference? Greetings
Verifizierter Käufer
purchased on 02/02/2021
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1
/5
★☆☆☆☆
Not only do they not meet the delivery time indicated at the time of purchase, but when asked for information about it, the information they give is not truthful. The delivery time is part of the shopping experience and the commitment of the store giving a bad image to the consumer. I will think a lot about buying from 1001 maque again.
Comprador Verificado
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Las I am very disappointed you sent me a paint that does not correspond at all since no response?
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Missing parts of the fi
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Very long delivery time (3 to 4 weeks even for products in stock). Order received damaged and without instructions. Sorry but I'm changing
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Hello I give this notice for two reasons bad packaging the tube of glue twisted it was in bulk!!! more I made a payment error (I made twice the same order. I immediately sent an error message and they didn't take it into account. On the other hand, I received both orders in a single package????. Impossible to get them on the phone. They're very good at taking money, but to refund me 19euros 50 you have to wait 3 weeks. So I don't recommend this site You won 30 euros lost one
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Very disappointed with my order British Soldiers at Rorkes Drift - 16 figurin
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Despite having received a confirmation… Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.
Verified Buyer
purchased on 01/02/2021
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
1
/5
★☆☆☆☆
Had a delivery that was damaged on arrival. After contacting 1001 models they replaced the item free of charge. Great service!
Verified Buyer
purchased on 01/02/2021
1
/5
★☆☆☆☆
Shipment was pretty quick (Within a week) but all emails were in French. Hard to understand being Dutch yet doable. Recommend to do this in English. Packing was solid.
Verified Buyer
purchased on 01/02/2021