/5
★★★★☆
based on 37053 reviews published
★★★★☆
based on 37053 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Still not received. More than 10 days now
Acheteur Vérifié
purchased on 20/02/2021
Translated review
1
/5
★☆☆☆☆
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven't heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
Acheteur Vérifié
purchased on 20/02/2021
Translated review
Answer from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
1
/5
★☆☆☆☆
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
Acheteur Vérifié
purchased on 20/02/2021
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Answer from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
1
/5
★☆☆☆☆
Item conformed to description however I was hugely disappointed with customer service. Facing a manifestation of bugs of their servers and a new order issued I received the item well over 2 weeks after the order without receiving news regarding the status of the same despite several emails sent to ask for clarification. To top it off beyond bad service a price doubled compared to other ecommerce sites.
Acquirente Verificato
purchased on 20/02/2021
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1
/5
★☆☆☆☆
Terrible customer service! Never answers the phone and very occasionally emails without giving any answer. I placed an order on 14122020 and at 19022021 I still have NO news of the delivery date.
Acheteur Vérifié
purchased on 19/02/2021
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1
/5
★☆☆☆☆
Legal scam 2 articles in photos and 1 article reÃ
Acheteur Vérifié
purchased on 19/02/2021
Translated review
1
/5
★☆☆☆☆
Legal scam 2 articles in photos and 1 article reÃ
Acheteur Vérifié
purchased on 19/02/2021
Translated review
1
/5
★☆☆☆☆
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Acheteur Vérifié
purchased on 19/02/2021
Translated review
Answer from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
1
/5
★☆☆☆☆
They promise to deliver between 5 and 7 working days and I have been waiting for more than 1 month for the requested products. Support responds with standard answers and no apologies..really pessimp service!
Acquirente Verificato
purchased on 19/02/2021
Translated review
1
/5
★☆☆☆☆
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Verified Buyer
purchased on 19/02/2021
Answer from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
1
/5
★☆☆☆☆
Good evening I have just received my parcel this evening and I am very disappointed indeed on the order 2 of the 3 brushes are broken and the marks of paints do not correspond to my order.I wanted paint of the Humbrol mark (mark which I find of very good quality) and on the 6 pots ordered I received only one pot of this mark I do not think of placing any more order with you Cordially Stéph
Acheteur Vérifié
purchased on 18/02/2021
Translated review
1
/5
★☆☆☆☆
Pas op!!! Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen. Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.
Acheteur Vérifié
purchased on 17/02/2021
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1
/5
★☆☆☆☆
Very very long my purchases from abroad arrive more v
Acheteur Vérifié
purchased on 17/02/2021
Translated review
1
/5
★☆☆☆☆
I am very disappointed with the delivery. There was an error on your part when scheduling delivery by mondial relai. The parcel could not be dropped off at the planned location, hence the return to sender. Unfortunately for me, it was supposed to be a birthday present for February 14th. Ext
Acheteur Vérifié
purchased on 17/02/2021
Translated review
1
/5
★☆☆☆☆
Pas op!!! Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen. Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.
Verified Buyer
purchased on 17/02/2021
1
/5
★☆☆☆☆
2 weeks for items to arrive website is… 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
Verified Buyer
purchased on 16/02/2021
1
/5
★☆☆☆☆
ABSOLUTELY BAD SERVICE TO DATE NOTHING HAS BEEN DELIVERED TO ME.
Acquirente Verificato
purchased on 16/02/2021
Translated review
1
/5
★☆☆☆☆
Hello, to date I still have not received my order and I have no tracking of the package.however the payment of products has been f
Acheteur Vérifié
purchased on 16/02/2021
Translated review
1
/5
★☆☆☆☆
2 weeks for items to arrive website is... 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
Acheteur Vérifié
purchased on 16/02/2021
Translated review
1
/5
★☆☆☆☆
I will attempt to turn to Striscia la notizia in an effort to stop you from continuing to act this way.
Acquirente Verificato
purchased on 16/02/2021
Translated review
1
/5
★☆☆☆☆
2 weeks for items to arrive website is useless seems the french only let certain things through borders quickly
Verified Buyer
purchased on 16/02/2021
1
/5
★☆☆☆☆
The shipping cost are too expensive I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet today I tried to contact the UK number phone number but the telephone seems to be out of servicedefinitely I won't to purchase anymore from this site
Verified Buyer
purchased on 15/02/2021
1
/5
★☆☆☆☆
Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.
Verified Buyer
purchased on 15/02/2021
1
/5
★☆☆☆☆
Items delivered safe and sound
Verified Buyer
purchased on 15/02/2021
1
/5
★☆☆☆☆
Thank you for your reply. Does this mean that you will cancel the order and refund my payment? My parcel has been sent to me, but was then returned back to 1001 Modelkits because the paperwork wasn't correct. I have no idea what has happened to it now - I have emailed them twice but have had no reply. This is very poor service and is a big disappointment. It was my first order from them and I doubt if I will order again. The complete lack of communication, apart from automatic messages such as this request to rate them, is the biggest problem. I just want my order to be delivered!
Verified Buyer
purchased on 14/02/2021
1
/5
★☆☆☆☆
I have still to receive my purchases, I was advised delivery would be on 5th February but that did not happen. I was then advised it would very soon but still waiting for delivery to take place. No further correspondence from seller. Still waiting for delivery.
Verified Buyer
purchased on 14/02/2021
1
/5
★☆☆☆☆
I paid 799€ for delivery (using Mondial Relay) for a figurine that looks like a miniature ... All for 25€ ... I wouldn't recommend this
Acheteur Vérifié
purchased on 14/02/2021
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1
/5
★☆☆☆☆
Helaas na ruim 3 weken nog niks ontvangen Ik heb op 23 januari een bestelling gedaan en betaald. Ongeveer 2 weken geeft de track and trace aan dat het pakket moet worden opgehaald door de bezorgdienst. Dit gebeurt maar niet. Twee keer gemaild en de toezegging gedaan door 1001hobbies dat het snel op de post zou gaan. Helaas nog geen resultaat. Ik hoop dat deze review 1001hobbies tot actie aanzet. ik hoop dat jullie dit bericht serieus nemen. Ik heb gelijk betaald. Nu moeten jullie mijn bestelling snel op de post doen. Mochten jullie willen reageren? Doe dat dan maar in het Frans. Dan kunnen jullie wellicht beter uitleggen waarom het zo lang duurt!
Verified Buyer
purchased on 13/02/2021
Answer from 1001hobbies
Sir, Thank you for your feedback. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We would like to point out that the product you have ordered has been destocked in England. The customs formalities were very complicated and therefore very late. Thank you for your understanding, 1001hobbies customer service
1
/5
★☆☆☆☆
Ordered 10 days ago and still nothing... Not even tracking activated yet. OK, there's covid and therefore longer delivery times, but the delivery costs aren't going down. Thank you for requesting an evaluation when I still have nothing.
Acheteur Vérifié
purchased on 13/02/2021
Translated review
1
/5
★☆☆☆☆
Helaas na ruim 3 weken nog niks ontvangen Ik heb op 23 januari een bestelling gedaan en betaald. Ongeveer 2 weken geeft de track and trace aan dat het pakket moet worden opgehaald door de bezorgdienst. Dit gebeurt maar niet. Twee keer gemaild en de toezegging gedaan door 1001hobbies dat het snel op de post zou gaan. Helaas nog geen resultaat. Ik hoop dat deze review 1001hobbies tot actie aanzet. ik hoop dat jullie dit bericht serieus nemen. Ik heb gelijk betaald. Nu moeten jullie mijn bestelling snel op de post doen. Mochten jullie willen reageren? Doe dat dan maar in het Frans. Dan kunnen jullie wellicht beter uitleggen waarom het zo lang duurt!
Acheteur Vérifié
purchased on 13/02/2021
Translated review
Answer from 1001hobbies
Sir, Thank you for your feedback. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We would like to point out that the product you have ordered has been destocked in England. The customs formalities were very complicated and therefore very late. Thank you for your understanding, 1001hobbies customer service