Reviews 1001hobbies

No information on the availability of the order then 0 news for 10 days before receiving an email telling us that the product is ordered from a supplier.

Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

I have not yet received my package… I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.

Ordered on 4/12/20 still has not… Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!

Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I known this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

I have not yet received my package... I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.

Ordered on 4/12/20 still has not... Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!!

Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst if not the worst courier companies in the world - China is better!!

I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas I inquired as to the status of the order. I got ""Thank you for your patience"" but no other information except my order is in process. It was obviously not coming in by Christmas so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were again Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France I would not have ordered it. And I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

I placed an order for a Christmas gift that the site gave me was available with delivery by December 21. The day after payment came an email notifying me that the package was ready for shipment. After 7 days from the purchase i.e. when the product was supposed to be almost on the delivery date I was sent an email informing me that a supplier did not have a piece available to complete my order (nb: I ordered a mug the product is either in stock or it is not) and that they could not tell me when they would be able to ship my purchase. I called the customer number in imbufalance where the line would strangely drop after exactly 2 minutes of waiting. After several attempts and a threatening email, I managed to speak with a French operator who told me that the order would be delivered on the 22nd. In the meantime, they replied to the email without giving me any indication of supposed delivery time but simply asking if I wanted to cancel the order. Since by phone I was guaranteed a package for the 22nd I did not cancel. To date still no package has arrived and I am being asked for an evaluation. Very serious mistake! Here's to never again!

Delivery too long order December 15 still nothing received

Order placed on December 2, everything available on the site. Shipped only on December 14 because of a supplier problem. Since order in the nature we are December 28. Too bad for Christmas! And 1001 hobbies launched an investigation after the deliveryman. 26 days and nothing. No thanks or rec

Order preparation time too long. Order placed 061220 received 24

Hello I must not be on the same site as the one in the comments I'm waiting for my order since December 15 it was for a gift impossible to reach them on the phone forced to go via Messenger but again an automatic message but nobody bothered to answer I'm really angry I can imagine the overload but the customer is warned both on the site and via the

Not at all satisfied Backhoe received broken I expect a refund considering the price It's h

I placed an order but the product turned out to be faulty. I then asked to send it back for a refund. To this day, the parcel I sent back is still defective and I still haven't seen the color of my money. This has been going on for weeks. In short, the after-sales service is catastrophic.

Invoice no.: CH241675 order no. 5QSTZDVPS ordered on 12-12-2020 : Since no news !!! ( no news good news ? ) In addition you ask me to evaluate you. Jean-Pierre BOO

Goods not yet arrived (today 27.12.20) Re.v. 09.12.20 (over 18 days). Parcel arrived on 28.12. with wrong goods!!!

Received too late

Good evening, I ordered a small gift for Christmas which I have not yet received. Today is December 26. If the difficulties had been announced, I would never have ordered it. Waiting for information. Cor

I don't have any advice to giveI still don't have my parcelyou tell me that my parcel has been dispatchedthe post office tells me that the parcel is still with the shipper.que pe

I still haven't received it! And it's already past Christmas!

I will never buy anything here again. Allegedly, money had not arrived even though I had a receipt from the bank. This company cannot be reached by phone. First there is a tape message and then the busy signal! After I wrote a very clear email, they found my money and told me that the goods would be sent. Then it only took 3-4 weeks and ""poof"" the package was already there!

I did not receive my order made on December 6th. Very disappointing

I ordered the item in early December and it still hasn't arrived it was supposed to be a gift for Christmas and I don't know if it will ever arrive

Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again

Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.

Order was supposed to be delivered on December 19th, it's now the 24th and I still haven't received anything !!!! it was a Christmas present

Delivery times and prices

Received battery that was disassembled or manufacturing defect

Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.

Ordered products and didn���t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn���t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest peo

Very poor after-sales service. I'm still waiting for a reply after 3 e-mails concerning order no. XN.

I have no news about my order

Hello Ordered received after 24 days shame and say buy local packaged in a simple envelope no protection 3 times too large products this ballade at least in Asia packaging adapted and very fast 8 10 days the 24 days Paris Villiers-sur-Marne... And 8 euro Site to avoid Never again... Go to aliexpres more serious. Cheaper and delivered to you.... Bye

Ordered december 11th and still not received 2 weeks later ta

Difficult to give such an opinion but in the absence of delivery from the S° in charge (BPost) I can not give another opinion. I order and pay for a home delivery and BPost doesn't come to deliver and keeps the parcel in an agency located 1 hour from my home. Sorry for the shipper who made the wrong choice of prestata.

Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can't be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it's now two weeks ago since I reported the issue and I am not confident my money will be refunded.

Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.

I placed an order on 31220 On 41220 the money was already withdrawn from my account Today on 231220 I still have not received my order I have already sent about 4 mails and still get the answer that the package is being sent I do not know how long I have to wait for the Christmas present for my grandson! What I do know is that I will never order anything from 1001hobbies again.