/5
★★★★☆
based on 37052 reviews published
★★★★☆
based on 37052 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
It took me a month to receive my order.
Comprador Verificado
purchased on 04/02/2022
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2
/5
★★☆☆☆
Almost 3 weeks to receive my order.
Acheteur Vérifié
purchased on 07/02/2022
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2
/5
★★☆☆☆
I RECEIVED MY SECOND ORDER BUT HAVE NOT RECEIVED MY FIRST ORDER WHICH WAS MADE ON JANUARY 25. I WAS TOLD MY FIRST ORDER WAS SENT ON JANUARY 28 AND TO EXPECT DELIVERY ON FEB 10 THRU 15. THAT WAS NOT TRUE. I WAS ADVISED MY FIRST ORDER WAS SENT OUT LAST WEEK (MARCH 1) BUT I HAVE BEEN UNABLE TO TRACK IT. DON'T KNOW WHAT TO BELEIVE. AT THE END OF FEBRUARY I SENT AN E-MAIL TO 1001HOBBIES REQUESTING THAT MY ORDERS WERE TO BE CANCELLED AND MY PAYMENT REFUNDED. I WAS NOTIFIED A FEW DAYS LATER THAT MY SECOND ORDER WAS SENT OUT FOR DELIVERY AND A FEW DAYS AFTER THAT WAS TOLD THAT MY FIRST ORDER WAS SENT OUT. THIS IS THE FIRST TIME I HAVE HAD A PROBLEM WITH ANY ON LINE HOBBY SHOP PURSHACE. I DON'T THINK I WILL BE USING OR RECOMMENDING 1001HOBBIES IN THE FUTURE.
Verified Buyer
purchased on 10/02/2022
3
/5
★★★☆☆
Hello, on the site, everything I ordered is available, I pay, it's cashed. And when I receive my order, you tell me it's complete when there are two items missing that you give me as unavailable for the moment... Maybe review the stocks and update... I'm still waiting for an answer to my email .......
Acheteur Vérifié
purchased on 03/02/2022
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3
/5
★★★☆☆
All items were supposedly in stock. One item was not. This in itself is not serious. Impossible to get a refund, I was only offered a credit note. Delivery times are a little longer than on other sites.... It still leaves me with a bitter taste.
Acheteur Vérifié
purchased on 15/02/2022
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2
/5
★★☆☆☆
My parcel took too long to arrive. The first time was the deliveryman's fault, and even though the store was kind enough to send it back to me (that's why I'm giving you 2 stars and not 1) they weren't at all attentive to me. They kept telling me that it was promised that the parcel would arrive in a few days, but I just kept waiting and the parcel never arrived. I really missed the communication from the store. I had the impression that they didn't care and each person told me a different story. Up until the third week, no one told me that the delay was because you didn't have it in stock. If you'd given me this information beforehand, I'd have been more relaxed, but no, every day the answer was: don't worry, the parcel will arrive within 3 days. And so I waited 3 weeks.
Once I called for 1 hour and nobody answered. I understand that you can be busy but at least if you saw the calls, you could call me afterwards or send me an email to reassure me and tell me where my parcel is.
The handling was very bad, which is a shame, because I have very bad memories of this purchase. This purchase was a real nightmare.
Acheteur Vérifié
purchased on 17/02/2022
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2
/5
★★☆☆☆
Very disappointed by this order , Motorcycle too small !!!!!!!
Acheteur Vérifié
purchased on 17/02/2022
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2
/5
★★☆☆☆
Free delivery not deducted, Paypal payment supplement,... Too bad.
Acheteur Vérifié
purchased on 06/02/2022
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3
/5
★★★☆☆
No update on actual product availability
Acheteur Vérifié
purchased on 12/01/2022
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3
/5
★★★☆☆
Nothing to say about the site. On the other hand, the delivery of my parcel took a very long time and this does not commit me to renewing an order!
Acheteur Vérifié
purchased on 01/02/2022
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2
/5
★★☆☆☆
The purchased kit (Amerigo Vespucci) with a price of over 1400€ is also available for 999€. Even if the seller is not responsible for the contents and quality of the kit, it is very much to be criticized that the deck planking, although described as walnut, is not walnut, that the included mahogany strips are not sufficient (I have already built many ships, also in museum quality, and have no above-average waste) and that the plans are somewhat often contradictory. Without really profound experience in building sailing ships, you can quickly despair. At least I received a voucher for 5 (in words: five) euros after a purchase of 1480€. There can be no complaints about the purchase process. But once again as a final assessment. 1001Hobbies is not responsible for the content and quality of the kit and the plans, but it is responsible for the clearly overpriced sales price.
Verifizierter Käufer
purchased on 21/10/2021
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3
/5
★★★☆☆
Delivery times, the last two orders have taken a long time to arrive.
Comprador Verificado
purchased on 19/01/2022
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3
/5
★★★☆☆
A sufficient because one color ordered was not delivered and another was delivered twice. So the total number of jars was correct.
Geverifieerde Koper
purchased on 16/02/2022
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2
/5
★★☆☆☆
I did not receive the correct item ordered, I am waiting for a return proposal but free of charge.
Acheteur Vérifié
purchased on 20/02/2022
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3
/5
★★★☆☆
In fact, it's average/good because, particularly where the models are concerned, the number of parts is necessarily missing from each model's specifications.
Acheteur Vérifié
purchased on 22/02/2022
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3
/5
★★★☆☆
Shipping too slow. Of the total order I received one item after one month from the date of purchase.
Comprador Verificado
purchased on 10/02/2022
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3
/5
★★★☆☆
Slow to ship and on top of that with a shipping service that is just as slow. 3 weeks for a small order is really out of date.
Geverifieerde Koper
purchased on 02/02/2022
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3
/5
★★★☆☆
Poor order information, and delayed delivery
Comprador Verificado
purchased on 10/02/2022
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3
/5
★★★☆☆
Wide choice but long delivery times
Acheteur Vérifié
purchased on 16/02/2022
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3
/5
★★★☆☆
Got the package two weeks late but as an American in this time and age ordering something out of print and rare, probably not their fault
Verified Buyer
purchased on 31/01/2022
3
/5
★★★☆☆
Delivery times not respected
Acheteur Vérifié
purchased on 03/02/2022
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3
/5
★★★☆☆
Packaging poor only covered in bubble wrap no box but great nearly half price
Verified Buyer
purchased on 17/02/2022
3
/5
★★★☆☆
Due instructions were missing, the format did not seem adequate
Acquirente Verificato
purchased on 12/02/2022
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3
/5
★★★☆☆
Hello, Unfortunately, delivery is a bit slow...
Acheteur Vérifié
purchased on 30/01/2022
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2
/5
★★☆☆☆
Order too long to arrive
Acheteur Vérifié
purchased on 03/02/2022
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3
/5
★★★☆☆
Hello, Very good communication when the order is prepared, shipped, until receipt: top! On the other hand, when there is a problem that lasts a little (long supply, out of stock or an exchange to manage (I experience both cases at the moment), we receive no more news. It's annoying and erodes confidence. Thank you.
Acheteur Vérifié
purchased on 13/01/2022
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2
/5
★★☆☆☆
The items received perfectly and according to what was ordered... except one of them that was not in stock... the score is so low because instead of giving me back my money paid for the undelivered item... they give me a voucher, and that seems to me not correct... I have complained and asked for a refund but they haven't even responded to me.
Comprador Verificado
purchased on 21/01/2022
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3
/5
★★★☆☆
Disappointed by time to receive item which was shown as in stock when purchased. Subsequently advised waiting for new stock to come in.
Verified Buyer
purchased on 20/01/2022
2
/5
★★☆☆☆
Part received but does not fit on the hpi 4.6 engine. launcher support much too wide. the engine had already been ordered from you and I had no problems. as soon as I can move (herniated disc surgery) I will do as quickly as possible to return the package. thank you for your understanding.
Acheteur Vérifié
purchased on 04/02/2022
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3
/5
★★★☆☆
SITE NAVIGATION IS GOOD THOUGH NOT SUPER EASY. DEFINITELY A GREAT SELECTION OF PRODUCTS ALTHOUGH MANY ARE NOT AVAILABLE AND YOU CAN'T TELL WHEN THEY WILL ARRIVE. I SPEAK FOR THE ITEMS OF MY INTEREST OF COURSE. MILITARY MODELS 1/35-1/32. A LITTLE BIT LONG TIME FOR DELIVERY.
Acquirente Verificato
purchased on 20/01/2022
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