/5
★★★★☆
based on 37053 reviews published
★★★★☆
based on 37053 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am still waiting for them to give me a solution so that I can return the wrong order I have sent a lot of emails and phoned and no one has given me a solution.
Comprador Verificado
purchased on 02/02/2021
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1
/5
★☆☆☆☆
The delivery is not complete. The decals have not been delivered. The delivery is marked as fully delivered in the system. Annoying because it was a first order. Will there be a subsequent delivery? Or will I be stuck with the difference? Greetings
Verifizierter Käufer
purchased on 02/02/2021
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1
/5
★☆☆☆☆
Not only do they not meet the delivery time indicated at the time of purchase, but when asked for information about it, the information they give is not truthful. The delivery time is part of the shopping experience and the commitment of the store giving a bad image to the consumer. I will think a lot about buying from 1001 maque again.
Comprador Verificado
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Really sorry!! you put articles in stock when not? you do not answer the mails ..... order of January 6, 2021 still not honored? that of 15 either ..... not serious all that ç
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Order expected Dec 10, received mid-January! No answer neither by phone nor by may
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Incomplete model (cockpit missing, several parts missing, instructions etc...) and you're led astray, told that the information will be passed on to the supplier????? I don't care about the supplier, I'm your customer and they don't offer me a refund or delivery of the missing parts. A disgraceful site to run away from because no respect
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Las I am very disappointed you sent me a paint that does not correspond at all since no response?
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Missing parts of the fi
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Very long delivery time (3 to 4 weeks even for products in stock). Order received damaged and without instructions. Sorry but I'm changing
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Hello I give this notice for two reasons bad packaging the tube of glue twisted it was in bulk!!! more I made a payment error (I made twice the same order. I immediately sent an error message and they didn't take it into account. On the other hand, I received both orders in a single package????. Impossible to get them on the phone. They're very good at taking money, but to refund me 19euros 50 you have to wait 3 weeks. So I don't recommend this site You won 30 euros lost one
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Very disappointed with my order British Soldiers at Rorkes Drift - 16 figurin
Acheteur Vérifié
purchased on 01/02/2021
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1
/5
★☆☆☆☆
Despite having received a confirmation… Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.
Verified Buyer
purchased on 01/02/2021
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
1
/5
★☆☆☆☆
Had a delivery that was damaged on arrival. After contacting 1001 models they replaced the item free of charge. Great service!
Verified Buyer
purchased on 01/02/2021
1
/5
★☆☆☆☆
Shipment was pretty quick (Within a week) but all emails were in French. Hard to understand being Dutch yet doable. Recommend to do this in English. Packing was solid.
Verified Buyer
purchased on 01/02/2021
1
/5
★☆☆☆☆
Despite having received a confirmation... Despite having received a confirmation that my item was delivered, I still have not received my item. I've reached out via email and am awaiting a response.
Acheteur Vérifié
purchased on 01/02/2021
Translated review
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
1
/5
★☆☆☆☆
I place an order I pay and after a few days they tell me it is no longer available. They don't refund me but pretend to give me a shopping voucher that I honestly don't need. I try to use the voucher to not lose the money but it doesn't work. I ask customer service for explanation with several emails but no response. Very cleverly they stole my money. Avoid writing me now that I will be contacted by customer service with an automated message because no one believes it.
Acquirente Verificato
purchased on 31/01/2021
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1
/5
★☆☆☆☆
Order placed on 04122020...and still nothing received... And no news!!! Initial order misplaced during delivery. The store sent me the order again on 2412.... After several reminders I'm told it will be shipped the week of 2701.... And silence... Nothing. Doubts about tracking.... My son has been waiting 2 months for his Christmas present.
Acheteur Vérifié
purchased on 29/01/2021
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1
/5
★☆☆☆☆
Six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
Acheteur Vérifié
purchased on 28/01/2021
Translated review
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
1
/5
★☆☆☆☆
Six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
Verified Buyer
purchased on 28/01/2021
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
1
/5
★☆☆☆☆
I placed an order for a Christmas present for our son. After one use the product doesn't work anymore. No way to contact 1001 Maquettes even after sending 3 emails to the contact address mentioned on the site. I am very disappointed as there is no way to return the product. After sales service
Acheteur Vérifié
purchased on 28/01/2021
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1
/5
★☆☆☆☆
They have taken two weeks to prepare two items they had in stock. They ship a day later than the estimated delivery date they gave me when I selected the freight rate.
Comprador Verificado
purchased on 27/01/2021
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1
/5
★☆☆☆☆
Zeer ontevreden Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
Verified Buyer
purchased on 22/01/2021
1
/5
★☆☆☆☆
Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.
Verified Buyer
purchased on 22/01/2021
1
/5
★☆☆☆☆
Zeer ontevreden Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
Acheteur Vérifié
purchased on 22/01/2021
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1
/5
★☆☆☆☆
Now it's been 30 days since I received my orderI tried to reach you by phone always busyso at contact a consumer protection associationso I ask you to refund my order Q4QFOAUCT 158.85 I hope we can settle amicably or I will initiate the procedure.cordialeme
Acheteur Vérifié
purchased on 21/01/2021
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1
/5
★☆☆☆☆
I keep getting asked to review the service but still have not received my order. You need to reassess your priorities.
Verified Buyer
purchased on 21/01/2021
1
/5
★☆☆☆☆
Customer service poor, didn���t receive items, contacted them and they made me feel like I���d stolen from them, turns out it was delivered but just abandon on my door step, taken 2 months to find this out and that was only because I was contacting them otherwise I probably would never have found out, don���t think I���ll see a refund, wo
Verified Buyer
purchased on 21/01/2021
1
/5
★☆☆☆☆
Terrible Customer Service! The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.
Verified Buyer
purchased on 20/01/2021
1
/5
★☆☆☆☆
It has been over a month now It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!
Verified Buyer
purchased on 20/01/2021
1
/5
★☆☆☆☆
It has been over a month now where the parcel has been shipped however the courier is still awaiting the parcel will be requesting Paypal to obtain a refund will not use these again!
Verified Buyer
purchased on 20/01/2021