/5
★★★★☆
based on 37055 reviews published
★★★★☆
based on 37055 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My birthday is before Christmas and my son has sent me a voucher for a gift. We are now on January 20 and we still haven't received anything, but above all we haven't heard anything. You can imagine the amount of work it would take to send a voucher by e-mail .... Not at all serious
Acheteur Vérifié
purchased on 20/01/2021
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1
/5
★☆☆☆☆
It has been over a month now It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!
Acheteur Vérifié
purchased on 20/01/2021
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1
/5
★☆☆☆☆
Terrible Customer Service! The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.
Acheteur Vérifié
purchased on 20/01/2021
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1
/5
★☆☆☆☆
Overpriced but Christmas present & overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. Not even close .Missing rc controller and receiver- not happy... .. sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc. Called company. Was told Sorry “They always forget..”. Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn’t even offer any type of compensation. Not again
Verified Buyer
purchased on 19/01/2021
1
/5
★☆☆☆☆
I ordered on the site a millennium model star wars 9012021 on the site there was stock j2 days later on my account 1001 maquettes I see a message that says product unavailable I call the store but nobody responds on the site messaging is phony not even mail to inform me of the unavailability of the product. I'm back on the site today and my account says no history, no credit. I hope you have very good arguments and a sales department that's up to the task, because I'm not going to buy anything.
Acheteur Vérifié
purchased on 19/01/2021
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1
/5
★☆☆☆☆
Overpriced but Christmas present & overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. not even close .Missing rc controller and receiver- not happy... ...sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc.. Called company. Was told Sorry "They always forget..". Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn't even offer any type of compensation. Not again
Acheteur Vérifié
purchased on 19/01/2021
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1
/5
★☆☆☆☆
Overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. Not even close .Missing rc controller and receiver- not happy... .. sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc. Called company. Was told Sorry �They always forget..�. Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn�t even offer any type of compensation. Not again
Verified Buyer
purchased on 19/01/2021
1
/5
★☆☆☆☆
First half of the order arrived quickly. I���ve been waiting nearly 2 weeks for the rest of th
Verified Buyer
purchased on 19/01/2021
1
/5
★☆☆☆☆
Ordered my items 3 weeks ago have not received them. I have emailed your company aweek ago no response please Get in touch with me thank you
Verified Buyer
purchased on 19/01/2021
1
/5
★☆☆☆☆
This feedback request has been received, but the goods haven't so I can't give better feedback. It's been 20 days now.
Verified Buyer
purchased on 19/01/2021
1
/5
★☆☆☆☆
The product does not match what was described at all.Money thrown away and impossible to make the return as promised by them
Acquirente Verificato
purchased on 18/01/2021
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1
/5
★☆☆☆☆
I cancelled an order on December 28 (delivery scheduled for the 30th and the item was not really in stock). The item was nevertheless sent on 05 January. I had to go to the parcel post on January 11 to refuse it. What's more, I received an e-mail asking me to finalize an order that I had never placed. Someone from the company contacted me on January 14 to tell me that it was a computer bug (a bug that doesn't register a cancellation and creates fictitious orders...) and that the transfer would be made by the weekend. And as usual, only promises and no action behind them, apart from an order that will certainly never take place. It's January 18 and I've still got nothing in my account. In short, if you order from them, don't expect to be reimbursed if you cancel an order. Company with inadmissible ways of doing things
Acheteur Vérifié
purchased on 18/01/2021
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1
/5
★☆☆☆☆
Order of november 26th 2020 still not arrivedyou had to come back to me after having contacted colissimovoila week has just passed and as usual no news from you
Acheteur Vérifié
purchased on 18/01/2021
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1
/5
★☆☆☆☆
Haven't received the item yet.
Verified Buyer
purchased on 18/01/2021
1
/5
★☆☆☆☆
Everything top no comments
Geverifieerde Koper
purchased on 17/01/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Disappointed with the delivery I had ordered a tube of glue with a long metal tip as well as paint the tube arrived broken in 2 the glue was spilled all over the envelope ... surprising that it was not better packaged or in a separate bag necessarily that in an envelope the tip would bend .... What's more, it took me a week to receive delivery.
Acheteur Vérifié
purchased on 15/01/2021
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1
/5
★☆☆☆☆
I give 1 star only because it is impossible to give zero. Absolutely terrible and unreliable seller. Order placed on 0712 and never arrived. despite the tracking information communicate that the material has been delivered to an operational center SDA customer support first tells me that it has already been delivered later they have not even deigned to respond. By law an honest seller past the 30 days should resolve the issue or provide compensation but this was not the case in fact they stopped responding.
Acquirente Verificato
purchased on 14/01/2021
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1
/5
★☆☆☆☆
The product (radio controlled helicopter) delivered was incomplete and appeared to have been in stock for a very long time ( the DCU on the batteries says '03-2018')! A request for return and refund was made on 2812... an e-mail sent back on 71... still no news!
Acheteur Vérifié
purchased on 14/01/2021
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1
/5
★☆☆☆☆
The item I received in my parcel was not the one I ordered! No answer to my claim by email! Wrong item delivered and no answer to my claim by E
Acheteur Vérifié
purchased on 14/01/2021
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1
/5
★☆☆☆☆
Order 243996 (or SEJRO3IRA) from 19122020 cancelled on 28122020. An order cannot have 2 different references (dubious management)??? I had to go and refuse the parcel (sent on 05012021) that 1001 maquettes should never have sent following the cancellation accepted on 28122020 before sending. The parcel is on its way back and seems to be blocked on the logistics site. As 1001 Maquettes has proof that the parcel is on the return and that I refused it, I am now requesting reimbursement of the direct debits made and cancellation of the following ones. I can see from TrustPilot that this company scorns its unhappy customers. If I don't get my money back soon, I'll be forced to contact other dissatisfied customers and take legal action, starting with the promises the company sent me by e-mail (which they haven't kept). I also received an e-mail asking me to finalize an order that I had never placed, nor even put the items in question in the shopping cart (attachment to the e-mail that I sent directly to the seller). Clearly this company takes the liberty of inventing fictitious orders BRAVO. I find these methods very limited
Acheteur Vérifié
purchased on 14/01/2021
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1
/5
★☆☆☆☆
Over 2 weeks for 8 pots of paint declared in stock on the site - logistics need to be reviewed
Acheteur Vérifié
purchased on 14/01/2021
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1
/5
★☆☆☆☆
Finally!!!!!!! after 2 months my order has arrived. I have not opened the package but apparently everything is correct but the wait has been too long.
Comprador Verificado
purchased on 13/01/2021
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1
/5
★☆☆☆☆
Besteld op 18/12 en meteen betaald. Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!
Verified Buyer
purchased on 13/01/2021
Answer from 1001hobbies
Mr. Geuskens, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, Klantenservice 1001 hobby's
1
/5
★☆☆☆☆
Besteld op 18/12 en meteen betaald. Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!!
Acheteur Vérifié
purchased on 13/01/2021
Translated review
Answer from 1001hobbies
Mr. Geuskens, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, Klantenservice 1001 hobby's
1
/5
★☆☆☆☆
It’s been close to a month (order… It’s been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.
Verified Buyer
purchased on 12/01/2021
Answer from 1001hobbies
Sir Delicce, Thank you for your feedback. We would like to inform you that we have contacted the carrier who informs us that your package is ""Arrival at the office of exchange in the country of destination (US U.S.A.)"". We understand your impatience, and apologise for the delay in transport from France to the USA, but you will understand that current conditions may also delay packages. See you soon on our website 1001hobbies
1
/5
★☆☆☆☆
It's been close to a month (order... It's been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.
Acheteur Vérifié
purchased on 12/01/2021
Translated review
Answer from 1001hobbies
Sir Delicce, Thank you for your feedback. We would like to inform you that we have contacted the carrier who informs us that your package is ""Arrival at the office of exchange in the country of destination (US U.S.A.)"". We understand your impatience, and apologise for the delay in transport from France to the USA, but you will understand that current conditions may also delay packages. See you soon on our website 1001hobbies
1
/5
★☆☆☆☆
Good selection easy to use web site and timely delivery
Verified Buyer
purchased on 12/01/2021
1
/5
★☆☆☆☆
Not so positive! I still have no product! Ordered 23-12 and paid immediately yet to receive nothing.
Geverifieerde Koper
purchased on 12/01/2021
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1
/5
★☆☆☆☆
I usually only give positive reviews but in this case I will have to make an exception...the 1:43 scale model although it arrived in perfect packing condition has an obvious manufacturing defect in the front. Basically it has a crooked front bumper....
Acquirente Verificato
purchased on 12/01/2021
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1
/5
★☆☆☆☆
I sent in my order and still haven���t received it , the weird thing is I have ordered other parts from different sources at later dates and I���ve received them , where���s my order ,where��
Verified Buyer
purchased on 12/01/2021