/5
★★★★☆
based on 36829 reviews published
★★★★☆
based on 36829 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Plenty of choice, but disappointed with the products! Despite fast delivery and attractive prices, I'm disappointed by the very poor quality of the puzzle pieces, which are extremely small (1500) and very thin. What's more, several pieces can correspond to several squares, making the puzzle almost impossible to put together. As someone who does a lot of puzzles and has a lot of patience, I've thrown my money out the window.
Acheteur Vérifié
purchased on 09/01/2021
Translated review
1
/5
★☆☆☆☆
I ordered my model in mid-December and more than 3 weeks later still nothing! And I'm not even talking about the non-existent e-mail replies...in short, I'm disappointed! I hope I'm just an exc
Acheteur Vérifié
purchased on 08/01/2021
Translated review
1
/5
★☆☆☆☆
I have NOT received any of the three orders I have placed and paid for. Regarding the last one (229785) I was informed by email of the following: We thank you for your comment and apologize for this incident. The package seems to have been lost so we suggest that you send the order to your address"" Can someone explain me how to send the package that has been lost to my address. Two months after making the payment I do not have the items ordered nor apparently a solution to this. I feel I have been cheated and the feeling of being helpless. Perhaps the only thing I can do is to file a complaint through the Consumers and Consumer Organization.
Comprador Verificado
purchased on 08/01/2021
Translated review
1
/5
★☆☆☆☆
Misrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.
Acheteur Vérifié
purchased on 07/01/2021
Translated review
Answer from 1001hobbies
Madam, Sir, Thank you for your feedback. We apologize for this incident and the delay in processing your order. We understand this dissatisfaction but you will understand that due to Covid-19, and increases in parcel volumes, the carrier Delivengo and the local carrier are having great difficulty maintaining reasonable delivery times. We ask for your patience. + kind send you an email to try to make things move forward We apologise for the delay. Happy New Year 2021. CUSTOMER SERVICE 1001HOBBIES
1
/5
★☆☆☆☆
I can't recommend this company at all. I placed an order before Christmas with guaranteed delivery before Christmas. They gave me a Hermes tracking number which showed that it hadn't been collected until the 7th of January. I contacted 1001 Maquettes and Hermes several times up until that date. Hermes confirmed they'd never received a parcel and 1001 Marquettes blamed Hermes for delaying it. I was even told to go check at the port of arrival because it's probably there being held up by customs because of Brexit Christmas etc... Surprise surprise the day after I threaten to chargeback my credit card Hermes receive it. The expected delivery date? 12th of January. I can confirm that it does not take 5 days to get from Dover or Calais to London. Dodgy company lying staff. Will just send it all back and buy it elsewhere. Shame as I spend hundreds of pounds on modelling kit per month.
Acheteur Vérifié
purchased on 07/01/2021
Translated review
1
/5
★☆☆☆☆
Misrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.
Verified Buyer
purchased on 07/01/2021
Answer from 1001hobbies
Madam, Sir, Thank you for your feedback. We apologize for this incident and the delay in processing your order. We understand this dissatisfaction but you will understand that due to Covid-19, and increases in parcel volumes, the carrier Delivengo and the local carrier are having great difficulty maintaining reasonable delivery times. We ask for your patience. + kind send you an email to try to make things move forward We apologise for the delay. Happy New Year 2021. CUSTOMER SERVICE 1001HOBBIES
1
/5
★☆☆☆☆
I have not received the order
Verified Buyer
purchased on 07/01/2021
1
/5
★☆☆☆☆
There is no excuse for the poor delivery time of this companies products - tracking an order does not work nor does contacting this company
Verified Buyer
purchased on 07/01/2021
1
/5
★☆☆☆☆
Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.
Acheteur Vérifié
purchased on 06/01/2021
Translated review
Answer from 1001hobbies
Mr Batiukov, We regret this incident and your comment. We have not received any cancellation requests, neither by email, phone nor chat. We therefore could not know that you wanted your order cancelled and refunded. Please note that we have just cancelled your order. Happy New Year 2021. Customer service 1001hobbies.
1
/5
★☆☆☆☆
Order placed on 19122020 for delivery on the 30th. Cancellation requested on the 28th, even though the article had still not been dispatched and I had found a cheaper and faster alternative from a competitor. E-mail from 28122020 accepting the cancellation and refunding my first monthly payment. On 05012021 I receive an e-mail informing me that my item (supposed to be delivered on 30122020) has been shipped, but should never have been shipped. So I have to go to my local parcel shop to refuse the parcel and wait for it to be returned, just to get my refund for my first payment. This is unacceptable. It's the first and last time I'll be committing a fraud.
Acheteur Vérifié
purchased on 06/01/2021
Translated review
1
/5
★☆☆☆☆
Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.
Verified Buyer
purchased on 06/01/2021
Answer from 1001hobbies
Mr Batiukov, We regret this incident and your comment. We have not received any cancellation requests, neither by email, phone nor chat. We therefore could not know that you wanted your order cancelled and refunded. Please note that we have just cancelled your order. Happy New Year 2021. Customer service 1001hobbies.
1
/5
★☆☆☆☆
Ordering at 1001Hobbies is for me (probably) the last time I have placed a although a nice order I call about the status of its course is handled in English not to follow when product is finally delivered Had better order through Bolcom
Geverifieerde Koper
purchased on 06/01/2021
Translated review
1
/5
★☆☆☆☆
6th of January, and still Wait for delivery since order was placed on 6th December.
Verified Buyer
purchased on 06/01/2021
1
/5
★☆☆☆☆
This company is rubbish I had an order supposed to be delivered 23rd December !! They taken my money unfortunately on a debit card so cannot get it back. We are now at 6th Jan no order, have tried to phone just answer machine , have tried to email but cannot get email address, and now you send an email asking how did we do well the answer is RUBBISH DO NOT USE THIS COMPANY Nadine Morey
Verified Buyer
purchased on 06/01/2021
1
/5
★☆☆☆☆
Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
Acheteur Vérifié
purchased on 05/01/2021
Translated review
Answer from 1001hobbies
Madam, Sir, Thank you for your feedback. We would like to point out that due to the Covid-19, Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable deadlines. We make a point of sending an email to accelerate the taking in charge of the parcel. We ask for a little patience. Moreover, if you do not like the model you received, you can return it to us. We apologize for the delay. Happy new year 2021. Customer Care 1001hobbies
1
/5
★☆☆☆☆
Since you ask for a review: very bad experience! Order placed on December 16 for what was supposed to be a Christmas gift. First of all I was told that an item had to be retrieved from the supplier. The item according to your emails was not shipped until 3112. To date no package received the SDA tracking number appears to be non-existent. I sincerely hope it will arrive but reading the other comments I am very afraid!!! And then they wonder why one buys on Amazon.
Acquirente Verificato
purchased on 05/01/2021
Translated review
1
/5
★☆☆☆☆
Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realize that I was dealing with a company in France!
Acheteur Vérifié
purchased on 05/01/2021
Translated review
Answer from 1001hobbies
Madam Morey Thank you for your feedback. We would like to inform you that your parcel was flashed by our depot and delivered to Hermès on 23/12/2020 16:33:52. Unfortunately, due to the Covid-19, the Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable delays. We make a point of sending an email to accelerate the taking in charge of the parcel. We apologize for this delay. Happy new year 2021. Customer care 1001hobbies.
1
/5
★☆☆☆☆
Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
Verified Buyer
purchased on 05/01/2021
Answer from 1001hobbies
Madam, Sir, Thank you for your feedback. We would like to point out that due to the Covid-19, Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable deadlines. We make a point of sending an email to accelerate the taking in charge of the parcel. We ask for a little patience. Moreover, if you do not like the model you received, you can return it to us. We apologize for the delay. Happy new year 2021. Customer Care 1001hobbies
1
/5
★☆☆☆☆
Dear Sir or Madam I placed an order with you on 13.12. because the situation was presented in such a way that the desired products were immediately available (= in stock). On 14.12. I received a confirmation of this order. It was not until 23.12. that I was informed that delivery would be delayed because 2 of the 3 products were not in stock and could not be ordered. There is no contact address on the homepage. At the same time, the possibility of telephone advice is advertised. Nobody can be reached via the number, which is also almost impossible to find. I would like to cancel the entire order but I can't reach anyone. I have never experienced so little customer service. As I paid with Paypal, this will be the next step. I will wait another day to see if there is a response this way. A. Büttner It has now been six days and still no money has been refunded!!!
Verifizierter Käufer
purchased on 05/01/2021
Translated review
1
/5
★☆☆☆☆
Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realise that I was dealing with a company in France!!
Verified Buyer
purchased on 05/01/2021
Answer from 1001hobbies
Madam Morey Thank you for your feedback. We would like to inform you that your parcel was flashed by our depot and delivered to Hermès on 23/12/2020 16:33:52. Unfortunately, due to the Covid-19, the Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable delays. We make a point of sending an email to accelerate the taking in charge of the parcel. We apologize for this delay. Happy new year 2021. Customer care 1001hobbies.
1
/5
★☆☆☆☆
Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
Verified Buyer
purchased on 05/01/2021
1
/5
★☆☆☆☆
Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.
Verified Buyer
purchased on 05/01/2021
1
/5
★☆☆☆☆
As of today I don't know what happened to my package!sda tracking number is nonexistent
Acquirente Verificato
purchased on 04/01/2021
Translated review
1
/5
★☆☆☆☆
Inconsistent customer service following the loss of my parcel ordered on December 12. Terse emails with no explanation of how to replace the order or even refund it. No contact number. Today is 040121I have no news of my €70 which has gone up in smoke. The children are still waiting for their presents.
Acheteur Vérifié
purchased on 04/01/2021
Translated review
1
/5
★☆☆☆☆
Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it's actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.
Acheteur Vérifié
purchased on 04/01/2021
Translated review
1
/5
★☆☆☆☆
I placed an order on December 15 for paints and a paint-tool kit. To date, on January 4, my order has still not been dispatched. They justified this by saying that the kit in question was no longer in stock, even though it was available when I placed my order. What's more, I paid for a more expensive Colissimo delivery, only to receive nothing. So I cancelled my order and am waiting for a refund. Regarding the models, I find it shameful that, given the price of some of them (Titanic 03719 model at over 400 euros), neither paint nor tools are supplied. What's more, the prices on the site are unjustified. The same Titanic model at 340 euros on Amazon with delivery.
Acheteur Vérifié
purchased on 04/01/2021
Translated review
1
/5
★☆☆☆☆
Disastrous experience: no parcel sent after a delay of more than 3 weeks.
Acheteur Vérifié
purchased on 04/01/2021
Translated review
1
/5
★☆☆☆☆
Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.
Verified Buyer
purchased on 04/01/2021
1
/5
★☆☆☆☆
First of all you passed yourselves as a US based company. My items have yet to arrive since it�s actually coming from France. When you first updated the shipping you said it would arrive day after Xmas.
Verified Buyer
purchased on 04/01/2021
1
/5
★☆☆☆☆
It has been weeks since I ordered one… It has been weeks since I ordered one roll of oracover and still have not received it...
Verified Buyer
purchased on 03/01/2021
Answer from 1001hobbies
Mister Brown, We are sorry about this delay, we inform you that we have contacted the carrier, because in order to speed things up. On December 31st, it is validated ""Arrival at the office of exchange in the country of destination (US U.S.A.)"" it will be distributed as soon as possible. With kind regards, Happy new year.