/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order not received after a month, even though the items were indicated as available. I haven't heard from them, but I get a lot of advertising by e-mail...
Acheteur Vérifié
purchased on 03/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Delivery time too long!
Acheteur Vérifié
purchased on 22/12/2021
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3
/5
★★★☆☆
I put 3 stars because shipping costs are high otherwise good site
Acheteur Vérifié
purchased on 14/08/2021
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2
/5
★★☆☆☆
Navigation on the website is not the easiest or the most intuitive but I manage to get where I want to go.
I was never able to complete my order because the website would never properly process my payment method. I tried getting help from their helpline but I ran into the same issues. They claimed that my payment method was at fault…mmm, I used the same payment method at a competitor and had no issues what so ever. I would still like to shop 1001 hobbies but not for awhile. They have to figure this stuff out, and the excuse of there being a shortage of workers, seems sketchy. As I explained to the help desk person whom I was in contact with, the system was such a mess that I wasn’t even sure he/she was legitimate therefore I wasn’t going to risk giving them my financial information.
Verified Buyer
purchased on 05/01/2022
2
/5
★★☆☆☆
I haven't received the right product and I haven't had any answer for 10 days.
Acheteur Vérifié
purchased on 27/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
In some cases, their products are overpriced.
Comprador Verificado
purchased on 04/01/2022
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2
/5
★★☆☆☆
Incorrect stock status. Long delivery times
Acheteur Vérifié
purchased on 17/12/2021
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2
/5
★★☆☆☆
Items are too expensive , versus other merchants
Geverifieerde Koper
purchased on 30/12/2021
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2
/5
★★☆☆☆
So far no delivery and no statement on the expected delivery date.
Verifizierter Käufer
purchased on 04/12/2021
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3
/5
★★★☆☆
Order placed on December 1st for a product listed in stock. After 2 emails to the customer service department, I was told that delivery would be impossible for Christmas as I was being restocked. Parcel sent out and returned because wrong address given! Finally delivered on January 8.
The product ordered is nevertheless in order.
Acheteur Vérifié
purchased on 01/12/2021
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3
/5
★★★☆☆
The website is very good, they have everything. The bad thing is the shipping times
Comprador Verificado
purchased on 04/12/2021
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2
/5
★★☆☆☆
Delays too long...very expensive delivery costs
Acheteur Vérifié
purchased on 16/12/2021
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3
/5
★★★☆☆
Delivery too long
Acheteur Vérifié
purchased on 04/01/2022
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3
/5
★★★☆☆
Have ordered since 20/12 /2021 when all items were in stock I am told an item is missing since I am waiting for news so disappointed.
Acheteur Vérifié
purchased on 20/12/2021
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2
/5
★★☆☆☆
Purchase on December 9, we are on January 10 and I still have not received the order. I had to contact them myself because otherwise I knew absolutely nothing... very disappointed.
Comprador Verificado
purchased on 09/12/2021
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2
/5
★★☆☆☆
6 weeks and still no order received
Acheteur Vérifié
purchased on 28/11/2021
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3
/5
★★★☆☆
It is a pre-order ... and there the times given are very random .... otherwise once the product returned, everything goes well.
Acheteur Vérifié
purchased on 23/11/2021
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3
/5
★★★☆☆
Got a lot of hassle with the order, emailed 5 times to find out when the expected order could be received. Too bad before that I was satisfied.
Geverifieerde Koper
purchased on 29/10/2021
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2
/5
★★☆☆☆
I had to make my purchase twice because the seller was unable to provide me with bank details for transferring the purchase price. Despite an eMai request and a phone call, I did not receive any bank details. With the 2nd order I then paid with paypal, although I didn't really want to.
Verifizierter Käufer
purchased on 11/12/2021
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2
/5
★★☆☆☆
Failure to meet delivery deadline
Comprador Verificado
purchased on 15/10/2021
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2
/5
★★☆☆☆
I still have received no shipment or details when I will receive delovery
Geverifieerde Koper
purchased on 24/12/2021
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2
/5
★★☆☆☆
Ordered on 11,12,21 should be in stock after demand his It comes on 27,12,21 after renewed demand on 4,1,22 his it comes on 5,1,22 today is the 10,1,22 and still nothing arrived.
Verifizierter Käufer
purchased on 11/12/2021
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2
/5
★★☆☆☆
Poor communication,order from early Dec.2021, still don't know when delivery will be made, mid Jan.2022 is listed....Other no follow up.
Geverifieerde Koper
purchased on 21/12/2021
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2
/5
★★☆☆☆
When I made the purchase it indicated that it would be delivered on January 3rd. As of today it has not arrived yet.
Comprador Verificado
purchased on 28/12/2021
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3
/5
★★★☆☆
I have had problems with a slow delivery that has taken weeks to complete. Also, items are not showing as out of stock on the website.
Comprador Verificado
purchased on 25/11/2021
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2
/5
★★☆☆☆
It was a gift. The order was placed on the 26th and on their website they announced shipping in 3-5 days and it arrived today, preventing it from fulfilling its function. If they can't meet the shipping deadlines they should have informed you in advance. it is not acceptable.
Comprador Verificado
purchased on 26/12/2021
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2
/5
★★☆☆☆
I then requested a refund of my payment. At least that worked. Unfortunately I don't have the kit now, but I won't be ordering from1001hobbis again.
Verifizierter Käufer
purchased on 03/11/2021
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3
/5
★★★☆☆
Lots of choice but long waiting times/delivery times
Verifizierter Käufer
purchased on 12/12/2021
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2
/5
★★☆☆☆
Delivery times on the site do not match actual delivery times. In fact, I still do not have my delivery!
Geverifieerde Koper
purchased on 25/12/2021
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2
/5
★★☆☆☆
I have been charged twice for my purchase and not received a refund. Neither have I yet received my goods. Poor customer servic0
Verified Buyer
purchased on 05/01/2022