Reviews 1001hobbies

Sent me the wrong product and haven’t responded to my email querying the incorrect order.

Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.

Took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.

Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.

I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.

It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.

I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.

Products delivered in conformity and functional, but the times announced on the site are largely exceeded. Batteries ("in stock, delivery 5 to 7 days") ordered on 03/31 were delivered to me on 04/30. The mention "IN STOCK" and the recall of 2 French warehouses should be modified, since the products are stored in China!

Hello Extremely long delivery time: almost 3 weeks to slip 2 bottles of thinner into an envelope. They need to review their logistics

Very good response to order

This web site appeared to be a U.K. website, but item was sent from France, custom charges were more than 25% of the cost of the item which was not anticipated as bought from a U.K. website. Item did however arrive quite quickly but had some minor damage that was not worth sending back for. Overall ok but not sure i would use again.

I was hoping for more from the Zombi Pirates but unfortunately only the Davie Johns crew and that's a pity, definitely room for improvement!

Once again, an error in the products sent. I immediately informed and..... NO reaction. It's a pity. A few words to reassure the customer and repair the error (not serious) would suffice. It's not done. Why?......

The parcel arrived damaged, the parts are very disappointing, you have to cut out the pictures with scissors, the whole thing is very disappointing.

Quite disappointed with my order. I ordered a product that I had ordered before from 1001hobbies but what I received was different from the previous time. I recommended the correct product from a competitor's site, too bad.

At first I was afraid it was a fake website and I could whistle for my ordered stuff. I did not receive an order confirmation and the items remained in my store manager after payment. Important tip: pay with credit card then you are always insured. It is difficult to get in touch. I only received an email confirmation of my order after about 2 weeks. From then on everything went fine. I got a nice mail with track and trace and a message when the goods had arrived in the Netherlands. The goods are shipped from France so it takes a while before you receive it. My order looked neat and was shipped fine. Really important to pay by credit card because the bank withdraws your money the moment you don't receive the goods. Paying via iDeal at such a time means that you simply lose your money if your order does not arrive. It put my mind at ease. However, I will think twice before ordering here again given the lousy communication.

Too high unnecessary shipping costs relative to the item which could easily be sent by mailbox mail

I received 1 hu118 mat + 1hu 186 mat + 1 gloss 15 + 1 hu 65 mat , instead of 2 hu118 mat and 2 hu 186 mat , see the mail I sent you on your mail . (Error on your part)

Very good selection of products on the site, but very long shipping times because they often don't have the item available (which they mention only after the transaction has been completed) and in the meantime, customer service follow-up lacks responsiveness. Too bad

The reference of certain products is not in conformity with delivery of another product.

It wasn't clear if it was an airplane to glue together, but this was more like a legoding

Website is reasonable. Do not find everything easy to find. Only a lot of choice.

Order goes through France and takes quite long, while they promote on the website that it will be shipped within a short time, I ended up waiting 3 weeks

I waited almost a month for the order I requested to arrive.

You come to 1001 Hobbies for the choice. On the other hand, the internet ordering system isn't quite up to scratch yet: 1) I'm very careful to choose only models that are immediately available, but unfortunately one of them isn't really available and the whole order is blocked for a week. It's not a big deal, and it may even be my mistake. 2) When the order arrives, a Mig21 has replaced the Avenger ordered. My son, who thinks the plane is cool, agrees to do it. I finally write to 1001 Hobbies to tell them we're okay with keeping the model in place of the Avenger, despite their mistake.... no reply... I'm left with the disappointment of not having received the model I wanted, and no response to the flexibility we've shown in dealing with a 1001 Hobbies error.... There's still room for improvement. Jean-Baptiste

I bought some letters, they arrived in good condition and everything was well packed, the bad thing is that I waited 3 weeks for the arrival of the package, it is true that the web specified that it would take 5 working days to be sent but it was sent on the 11th working day plus the time it took the courier to transport the box. On the 6th working day I asked about the package and they answered me saying what happened in the end.

I would put 4 stars, but an order of 02/13 was not received until 04/8 because one of the ordered products was not available. The whole order was held up and only after my complaint could it be solved, that's why it is 3 stars.

Wrong package sent

Far too long

Because of the wrong first delivery (Australia) I only give a three.

In general average because I called to ask what I had to do if I was not there to pick up the order and on the phone you answer a recording in French in which I imagined it was them, no one answered me either and by email they did not answer either, the product is fine but the customer treatment at least in Spain leaves much to be desired.

The miniature is magnificent but the "vitrine" was all cracked, it's a shame. Then I received an e-mail "inciting" and that displeased me. But the site is nice and I think I'll keep ordering.

Product was only shipped 2 weeks after I ordered and paid for it. Shipping took almost a week. So in total, 3 weeks after my payment only received the product in my possession.

The plus: the best price for the chosen item compared with competitors. The minuses: free delivery, not for Belgium (unlike other French e-shops). The advertised delivery times (one week) are far too optimistic (in reality, two weeks).

Delivery time too long

Slow

Shipping and receiving time far too long! The time indicated on the site was not the right one, the purchase was planned for a birthday and arrived late ... disappointed

The order took a little longer than expected and I did not receive any notification in this regard. Otherwise delighted with the products and your website.

Contact with customer service issues is fine. But a lot of information about the (delayed) shipment (which I had to chase myself) I then received in French, without an option for English.

Delivery is fast, but this is not the model I ordered.