/5
★★★★☆
based on 37290 reviews published
★★★★☆
based on 37290 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I placed an order some time ago I think more than a week ago now and still haven't received anything. Delivery time is really taking way too long.
Geverifieerde Koper
purchased on 09/01/2022
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3
/5
★★★☆☆
Very confusing information with the shipment I don't know how I can track it, it hasn't arrived yet but I hope it will ^^
Comprador Verificado
purchased on 10/01/2022
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3
/5
★★★☆☆
What I bought has arrived, but my two orders were placed on the same day, they brought them to me together but they counted the shipment twice. I complained about it but they did not pay attention to me.
Comprador Verificado
purchased on 02/01/2022
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2
/5
★★☆☆☆
I received the wrong item and returned it as requested but have had no replacement, refund or any response since.
Verified Buyer
purchased on 12/11/2021
2
/5
★★☆☆☆
Placed an order for Xmas, with a published delivery time of 2 weeks. Should have been plenty of time. When there was no sign of it, I had to contact them to chase delivery. To be told there’s no way it would be delivered for Xmas! Therefore I had to cancel!
COMMUNICATION IS PARAMOUNT.
Verified Buyer
purchased on 30/11/2021
2
/5
★★☆☆☆
The website was easy enough to use but my package arrived extremely late and the box looked like it had been run over by a truck. Won’t use this website again
Verified Buyer
purchased on 30/11/2021
2
/5
★★☆☆☆
ORDER DELAY
Comprador Verificado
purchased on 07/01/2022
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2
/5
★★☆☆☆
Was notified my address was not good for mailing with a PO Box! Changed my address but kept getting notices about the bad address even though I changed it!!! No good contact number to advise of the change, since y'all didn't check my address change before sending 3 or more notices!!!
Verified Buyer
purchased on 02/01/2022
3
/5
★★★☆☆
A few errors concerning delivery, the proposal of relay points on the site or the parcel is not accepted, moreover in the first parcel there were not all the items ordered, however the people we call in the event of problems are very attentive and are not dishonest.
Acheteur Vérifié
purchased on 23/12/2021
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2
/5
★★☆☆☆
See my previous review regarding this company. Since I sent it I have at last received a refund. It's taken the best part of a month plus follow up calls. They receive a 2 star rating because at least I did get my money back.
Verified Buyer
purchased on 06/12/2021
3
/5
★★★☆☆
When ordering it was not indicated that it would take time to arrive ...recu le 24 décembrez !!! That's hot for christmas presents. And when I e-mailed to find out why, I was told only that some items would take a long time to arrive ... without offering to send the ones that were in stock. The result was a lot of stress for me, which I wanted to avoid in the first place!
Acheteur Vérifié
purchased on 06/12/2021
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2
/5
★★☆☆☆
Have placed an order 29/12/2021 and also asked recently what the state of this order is, yet no one has replied to my request as of today 15/01/2022??????
Verified Buyer
purchased on 29/12/2021
Answer from 1001hobbies
Hello , Thank you for your mail Unfortunately we are still waiting for the product , once received it will be sent immediately We thank you for your patience and comprehension Best regards
2
/5
★★☆☆☆
I placed my order on December 3, 2021 and after months of waiting I still haven't received anything.
Acheteur Vérifié
purchased on 03/12/2021
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Answer from 1001hobbies
Dear customer, Thank you for your order. Due to an error on the part of one of our suppliers, we are still waiting for the product. We apologize for this delay and assure you that this type of incident is very unpleasant for us. Thank you for your understanding. Sincerely, 1001hobbies Customer Service
3
/5
★★★☆☆
In the new site, it has become difficult to find static models of 1:43 scale cars
Acquirente Verificato
purchased on 09/12/2021
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3
/5
★★★☆☆
I've been waiting 15 days (I still haven't received the parcel), even though I placed the order on site and there's talk of a transfer between their warehouse in the Paris region and their store in Paris. Otherwise, the team is very pleasant and attentive, just the question of delivery times.
Acheteur Vérifié
purchased on 28/12/2021
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3
/5
★★★☆☆
Average
Verified Buyer
purchased on 27/12/2021
2
/5
★★☆☆☆
I have not received anything yet
Comprador Verificado
purchased on 27/12/2021
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3
/5
★★★☆☆
Delivery took quite a long time.
Verifizierter Käufer
purchased on 06/12/2021
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3
/5
★★★☆☆
It fits but improve the timing for the Swiss
Acquirente Verificato
purchased on 27/12/2021
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3
/5
★★★☆☆
I tried to order something that they were supposed to have on the web but after waiting and waiting, it did not arrive. I was finally able to cancel the order and got my money back in full.
Comprador Verificado
purchased on 18/08/2021
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2
/5
★★☆☆☆
I have no idea if I will ever receive my order. It supposedly left France last month, but I have no idea where it is - maybe stuck at a port somewhere - or if I'll ever get it. And the online chat is in French. So I feel helpless.
Verified Buyer
purchased on 09/12/2021
3
/5
★★★☆☆
On 26/11 I ordered a product indicated as being the last in stock. The order was validated and the amount debited. On 06/12 I received an email informing me that I would be reimbursed. The same day I received an automatic tracking email telling me that the package was awaiting preparation. On 09/12 I received a message informing me that I had been reimbursed. On 13/12 I receive another automatic message indicating that the parcel is awaiting preparation. I contacted customer service who confirmed that the order had been cancelled and that I should ignore the other messages. On the website, the order remains in progress for several days. I was indeed reimbursed. On 14/12 I tried to contact 1001 hobbies on the telephone number given. No one picked up and an automatic message said they were closed, without specifying opening hours. In the middle of the Christmas season for a hard-to-find product, such inaccuracies in follow-up communication don't necessarily make you want to place another order. Significant progress still needs to be made in terms of customer relations.
Acheteur Vérifié
purchased on 26/11/2021
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2
/5
★★☆☆☆
Order date: 26/12/2021 Hello, for my 1st order, I am very disappointed ... we are far from the 2 to 4 days of shipping!
I chose your site, even if it meant paying a bit more, thinking I was dealing with professionals...(who respect customers... no info!) seeing that things weren't moving very fast, I recommended almost all the items on a well-known site, where you can buy anything you can sell on the internet.... the very next morning, I began to receive my 1st parcels ... and after three days, I had received everything! and cheaper! no comments! sorry, but this will be my 1st and last order on your site ...
Acheteur Vérifié
purchased on 26/12/2021
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3
/5
★★★☆☆
The package arrived damaged a bit too bad
Acheteur Vérifié
purchased on 08/12/2021
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2
/5
★★☆☆☆
On 12/27/2021 I placed my order, I was assigned the number ODKOJXKBC, today 11/01//2022, I am still waiting to receive it.
Comprador Verificado
purchased on 27/12/2021
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2
/5
★★☆☆☆
The order was very easy to place on the site. Navigation was not a particular problem. It says that the item is on pre-order. But two and a half months after the release date, I still haven't received anything. No e-mail from the site to explain the situation. I wrote to the contact person who still hasn't replied. All I've received are promotional offers I don't care about. I'm waiting for my order. And I'm not going back to this site.
Acheteur Vérifié
purchased on 31/10/2021
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3
/5
★★★☆☆
Hello, nothing to say about 1001 hobbies but about the carrier, the parcel was complete with several broken parts. these were thrown loose in the box, finally disappointed by this first shipment.
Acheteur Vérifié
purchased on 03/01/2022
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2
/5
★★☆☆☆
My shipping cost went from 15.oo to 49.oo after adding one very small and weightless item...
Their shipping prices are confusing and seem high.
Verified Buyer
purchased on 08/01/2022
2
/5
★★☆☆☆
Order not received after a month, even though the items were indicated as available. I haven't heard from them, but I get a lot of advertising by e-mail...
Acheteur Vérifié
purchased on 03/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Delivery time too long!
Acheteur Vérifié
purchased on 22/12/2021
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