/5
★★★★☆
based on 37055 reviews published
★★★★☆
based on 37055 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Have placed an order 29/12/2021 and also asked recently what the state of this order is, yet no one has replied to my request as of today 15/01/2022??????
Verified Buyer
purchased on 29/12/2021
Answer from 1001hobbies
Hello , Thank you for your mail Unfortunately we are still waiting for the product , once received it will be sent immediately We thank you for your patience and comprehension Best regards
2
/5
★★☆☆☆
I placed my order on December 3, 2021 and after months of waiting I still haven't received anything.
Acheteur Vérifié
purchased on 03/12/2021
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Answer from 1001hobbies
Dear customer, Thank you for your order. Due to an error on the part of one of our suppliers, we are still waiting for the product. We apologize for this delay and assure you that this type of incident is very unpleasant for us. Thank you for your understanding. Sincerely, 1001hobbies Customer Service
3
/5
★★★☆☆
In the new site, it has become difficult to find static models of 1:43 scale cars
Acquirente Verificato
purchased on 09/12/2021
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3
/5
★★★☆☆
I've been waiting 15 days (I still haven't received the parcel), even though I placed the order on site and there's talk of a transfer between their warehouse in the Paris region and their store in Paris. Otherwise, the team is very pleasant and attentive, just the question of delivery times.
Acheteur Vérifié
purchased on 28/12/2021
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3
/5
★★★☆☆
Average
Verified Buyer
purchased on 27/12/2021
2
/5
★★☆☆☆
I have not received anything yet
Comprador Verificado
purchased on 27/12/2021
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3
/5
★★★☆☆
Delivery took quite a long time.
Verifizierter Käufer
purchased on 06/12/2021
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3
/5
★★★☆☆
It fits but improve the timing for the Swiss
Acquirente Verificato
purchased on 27/12/2021
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3
/5
★★★☆☆
I tried to order something that they were supposed to have on the web but after waiting and waiting, it did not arrive. I was finally able to cancel the order and got my money back in full.
Comprador Verificado
purchased on 18/08/2021
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2
/5
★★☆☆☆
I have no idea if I will ever receive my order. It supposedly left France last month, but I have no idea where it is - maybe stuck at a port somewhere - or if I'll ever get it. And the online chat is in French. So I feel helpless.
Verified Buyer
purchased on 09/12/2021
3
/5
★★★☆☆
On 26/11 I ordered a product indicated as being the last in stock. The order was validated and the amount debited. On 06/12 I received an email informing me that I would be reimbursed. The same day I received an automatic tracking email telling me that the package was awaiting preparation. On 09/12 I received a message informing me that I had been reimbursed. On 13/12 I receive another automatic message indicating that the parcel is awaiting preparation. I contacted customer service who confirmed that the order had been cancelled and that I should ignore the other messages. On the website, the order remains in progress for several days. I was indeed reimbursed. On 14/12 I tried to contact 1001 hobbies on the telephone number given. No one picked up and an automatic message said they were closed, without specifying opening hours. In the middle of the Christmas season for a hard-to-find product, such inaccuracies in follow-up communication don't necessarily make you want to place another order. Significant progress still needs to be made in terms of customer relations.
Acheteur Vérifié
purchased on 26/11/2021
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2
/5
★★☆☆☆
Order date: 26/12/2021 Hello, for my 1st order, I am very disappointed ... we are far from the 2 to 4 days of shipping!
I chose your site, even if it meant paying a bit more, thinking I was dealing with professionals...(who respect customers... no info!) seeing that things weren't moving very fast, I recommended almost all the items on a well-known site, where you can buy anything you can sell on the internet.... the very next morning, I began to receive my 1st parcels ... and after three days, I had received everything! and cheaper! no comments! sorry, but this will be my 1st and last order on your site ...
Acheteur Vérifié
purchased on 26/12/2021
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3
/5
★★★☆☆
The package arrived damaged a bit too bad
Acheteur Vérifié
purchased on 08/12/2021
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2
/5
★★☆☆☆
On 12/27/2021 I placed my order, I was assigned the number ODKOJXKBC, today 11/01//2022, I am still waiting to receive it.
Comprador Verificado
purchased on 27/12/2021
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2
/5
★★☆☆☆
The order was very easy to place on the site. Navigation was not a particular problem. It says that the item is on pre-order. But two and a half months after the release date, I still haven't received anything. No e-mail from the site to explain the situation. I wrote to the contact person who still hasn't replied. All I've received are promotional offers I don't care about. I'm waiting for my order. And I'm not going back to this site.
Acheteur Vérifié
purchased on 31/10/2021
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3
/5
★★★☆☆
Hello, nothing to say about 1001 hobbies but about the carrier, the parcel was complete with several broken parts. these were thrown loose in the box, finally disappointed by this first shipment.
Acheteur Vérifié
purchased on 03/01/2022
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2
/5
★★☆☆☆
My shipping cost went from 15.oo to 49.oo after adding one very small and weightless item...
Their shipping prices are confusing and seem high.
Verified Buyer
purchased on 08/01/2022
2
/5
★★☆☆☆
Order not received after a month, even though the items were indicated as available. I haven't heard from them, but I get a lot of advertising by e-mail...
Acheteur Vérifié
purchased on 03/12/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Delivery time too long!
Acheteur Vérifié
purchased on 22/12/2021
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3
/5
★★★☆☆
I put 3 stars because shipping costs are high otherwise good site
Acheteur Vérifié
purchased on 14/08/2021
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2
/5
★★☆☆☆
Navigation on the website is not the easiest or the most intuitive but I manage to get where I want to go.
I was never able to complete my order because the website would never properly process my payment method. I tried getting help from their helpline but I ran into the same issues. They claimed that my payment method was at fault…mmm, I used the same payment method at a competitor and had no issues what so ever. I would still like to shop 1001 hobbies but not for awhile. They have to figure this stuff out, and the excuse of there being a shortage of workers, seems sketchy. As I explained to the help desk person whom I was in contact with, the system was such a mess that I wasn’t even sure he/she was legitimate therefore I wasn’t going to risk giving them my financial information.
Verified Buyer
purchased on 05/01/2022
2
/5
★★☆☆☆
I haven't received the right product and I haven't had any answer for 10 days.
Acheteur Vérifié
purchased on 27/12/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
In some cases, their products are overpriced.
Comprador Verificado
purchased on 04/01/2022
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2
/5
★★☆☆☆
Incorrect stock status. Long delivery times
Acheteur Vérifié
purchased on 17/12/2021
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2
/5
★★☆☆☆
Items are too expensive , versus other merchants
Geverifieerde Koper
purchased on 30/12/2021
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2
/5
★★☆☆☆
So far no delivery and no statement on the expected delivery date.
Verifizierter Käufer
purchased on 04/12/2021
Translated review
3
/5
★★★☆☆
Order placed on December 1st for a product listed in stock. After 2 emails to the customer service department, I was told that delivery would be impossible for Christmas as I was being restocked. Parcel sent out and returned because wrong address given! Finally delivered on January 8.
The product ordered is nevertheless in order.
Acheteur Vérifié
purchased on 01/12/2021
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3
/5
★★★☆☆
The website is very good, they have everything. The bad thing is the shipping times
Comprador Verificado
purchased on 04/12/2021
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2
/5
★★☆☆☆
Delays too long...very expensive delivery costs
Acheteur Vérifié
purchased on 16/12/2021
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3
/5
★★★☆☆
Delivery too long
Acheteur Vérifié
purchased on 04/01/2022
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