/5
★★★★☆
based on 36831 reviews published
★★★★☆
based on 36831 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive my order made on December 6th. Very disappointing
Acheteur Vérifié
purchased on 25/12/2020
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1
/5
★☆☆☆☆
I ordered the item in early December and it still hasn't arrived it was supposed to be a gift for Christmas and I don't know if it will ever arrive
Acquirente Verificato
purchased on 25/12/2020
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1
/5
★☆☆☆☆
Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again
Verified Buyer
purchased on 24/12/2020
1
/5
★☆☆☆☆
Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Order was supposed to be delivered on December 19th, it's now the 24th and I still haven't received anything !!!! it was a Christmas present
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Delivery times and prices
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Received battery that was disassembled or manufacturing defect
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Ordered products and didn���t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn���t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest peo
Verified Buyer
purchased on 23/12/2020
1
/5
★☆☆☆☆
Very poor after-sales service. I'm still waiting for a reply after 3 e-mails concerning order no. XN.
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
I have no news about my order
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
Hello Ordered received after 24 days shame and say buy local packaged in a simple envelope no protection 3 times too large products this ballade at least in Asia packaging adapted and very fast 8 10 days the 24 days Paris Villiers-sur-Marne... And 8 euro Site to avoid Never again... Go to aliexpres more serious. Cheaper and delivered to you.... Bye
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
Ordered december 11th and still not received 2 weeks later ta
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
Difficult to give such an opinion but in the absence of delivery from the S° in charge (BPost) I can not give another opinion. I order and pay for a home delivery and BPost doesn't come to deliver and keeps the parcel in an agency located 1 hour from my home. Sorry for the shipper who made the wrong choice of prestata.
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can't be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it's now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Acheteur Vérifié
purchased on 23/12/2020
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Answer from 1001hobbies
Mr. Sury, Thank you for your comments. We insist that customer satisfaction is our priority. Our customer service will contact you as soon as possible. See you soon on our website 1001 hobbies
1
/5
★☆☆☆☆
Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Verified Buyer
purchased on 23/12/2020
Answer from 1001hobbies
Mr. Sury, Thank you for your comments. We insist that customer satisfaction is our priority. Our customer service will contact you as soon as possible. See you soon on our website 1001 hobbies
1
/5
★☆☆☆☆
I placed an order on 31220 On 41220 the money was already withdrawn from my account Today on 231220 I still have not received my order I have already sent about 4 mails and still get the answer that the package is being sent I do not know how long I have to wait for the Christmas present for my grandson! What I do know is that I will never order anything from 1001hobbies again.
Geverifieerde Koper
purchased on 23/12/2020
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1
/5
★☆☆☆☆
I placed an order on December 7 and the site gave 2-5 days as shipping time. After a week has passed I write to customer service and they tell me that the products had just arrived in their warehouse and they would be shipping shortly. The shipment is not made and after several emails I see that the order status changes from ""in processing"" to ""package in preparation"". It has been in preparation for days now. This was a Christmas present that now can never arrive in time. What a disappointment.
Acquirente Verificato
purchased on 22/12/2020
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1
/5
★☆☆☆☆
I have received my order and I am very pleased with the service and the quality of the product. I would like to thank you for your excellent service.
Acheteur Vérifié
purchased on 22/12/2020
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1
/5
★☆☆☆☆
I had ordered 4 boxes of little roman soldiers at 172. Instead I received a sailing ship at 1177 the Britannia... That's 2 times I've ordered on this site. Probably the last time. Cdlt
Acheteur Vérifié
purchased on 22/12/2020
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1
/5
★☆☆☆☆
Hello. Very poor quality Breguet 2 Ponts model with lots of black fingerprints and lack of material on some parts. Very disappointed considering the cost compared to current models. Assembly instructions are poor. I don't recommend this model and this technology, which makes it necessary to plane all the parts.
Acheteur Vérifié
purchased on 22/12/2020
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1
/5
★☆☆☆☆
Product in stock at time of order 15 days later it becomes unavailable... I asked for a refund and immediately went to the store to buy an RC car, fearing I wouldn't have it for December 25. The next day I was told that there had been a computer problem and that my parcel had just been sent... I now find myself with 2 RC cars... Thank you 1001 maqu
Acheteur Vérifié
purchased on 22/12/2020
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1
/5
★☆☆☆☆
Slow, inefficient and embarrassing service. Almost a month waiting for news of my order and they only contacted me when I opened the lawsuit on PayPal! In the meantime the package had not even been prepared. They charge you the money instantly and you have to wait at least 14 days to get it back. It is a store unable to cope with the demand both for lack of stock and inoperability when it comes to managing orders. I do not recommend it and I invite any potential buyer to look at any other store before buying from them.
Comprador Verificado
purchased on 22/12/2020
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1
/5
★☆☆☆☆
Let's remember: I placed an order on November 4. On November 25 it is pre-registered at the post office pending to be taken to the post office for delivery. Today is Dec 8 (more than 1 month after placing the order) and it is still pending to be taken to post office for distribution. Reply from 1001 hobbies Dec 8 2020 Hello Thank you for your email. Please be informed that our bindery service will get back to you as soon as possible. We look forward to hearing from you Customer Service 1001 hobbies I get a phone call on Dec 9 from a girl who must be from Eastern Europe who speaks and understands Spanish regularly and whom I can barely understand. She asks me if I want to reorder and I say yes. That same afternoon I receive an email that says "Reference number: COBI-21076 is not available so I have generated a credit note of 1999 euros valid for 1 year and usable once". Annoyed by the non-return of the money and for acting for the second time in the future and to run with shipping costs and to suffer again all this bad experience I answer with another mail in which I ask for the return of the 1999 euros or to change it for another article of the same value. On December 10 I receive another email confirming that the new order has been modified with the new article. On December 15 I send another email due to the lack of news and with the loss of confidence in the good work of this company whose website says "shipping between 5-7 days" to complain about the delay and "hurry". In the order history I see that only one item out of six that I ordered is in stock and the rest is "in process". On December 22 I receive this email: "You have ordered products with a long lead time as indicated on the product pages and in your basket summary of the""Ships in 2 to 4 weeks". We have estimated the delivery of your package between January 7th and 8th. Thank you for your understanding. See you soon." In other words, I place an order on NOVEMBER 4th to be delivered the following week approximately, and on December 22nd they lie to me with the "2 to 4 weeks" that now appears on their website to justify I suppose their nefarious management of orders. And I can no longer see the history of my orders. Well, it seems that I have to be annoyed. I totally discourage the purchase with this company as any other will surely do much better. I got carried away by some positive opinions and everyone gives their opinion as they see fit, but it's like playing Russian roulette and in that game there is nothing good to win. It is better to look for
Comprador Verificado
purchased on 22/12/2020
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1
/5
★☆☆☆☆
Lacks the sails printed in the assembly kit contrary to the presentation description on the sales site
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
Too bad there is no such thing as 0. I placed an order on 1312 with a supposed delivery date of 1712. After several reminders radio silence. I chose the articles specifically to have them for Christmas and it will not be the case. More than 10€ FOR SHIPPING. It's all nonsense and taking people for idiots. I'm disgusted. I don't recommend it and would like to be remitted.
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
My request for a refund is deliberately ignored! Several days after placing my order, I was informed that my item was no longer available due to a stock problem. I asked for a refund. No response. I sent another e-mail and was told that my article would soon be dispatched. Despite everything, I asked once again for a refund (it's almost Christmas and an amount of over 150€ is not insignificant). And no response. For the past 3 days, I've been getting standard emails telling me that my order is being processed. OK, but I've been asking for my money back for over a week. Why are you ignoring my request?
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
Deadlines not met
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
Parcel arrived in good condition on time BUT the product was defective so I sent an email to proceed with an exchange but apart from an email boat telling me to be patient I have received no response I find customer service exé
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
I am sorry to convey my dissatisfaction because I have not yet received my package and I placed the order last December 6th and I am still waiting for it. You have sent me an approximate date of the 24th and I have to deliver it as a birthday gift on December 23rd. I am of course very unhappy because when I placed the order it specified that I would receive it in 4 days at the latest. VERY DISSATISFIED
Comprador Verificado
purchased on 20/12/2020
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