/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Finding products from your suppliers is too slow, as is shipping. The products for sale are great and from many brands.
Acquirente Verificato
purchased on 26/11/2021
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3
/5
★★★☆☆
Happy with the product but disappointed with the packaging of the model and the utensils, which were delivered loose in the box...
Acheteur Vérifié
purchased on 19/12/2021
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2
/5
★★☆☆☆
Very mixed opinion, complicated order, order of 3 puzzles. After 3 days it was still being prepared, even though the site talks about fast delivery. When I sent a message, I was told that 1 puzzle was missing, and I was automatically given a credit note which did not interest me. I ask to cancel the order, and they accept my request and promise me a refund. 2 days later, this incomplete order is shipped. I'm offered to send the order back.... In short, after I don't know how many exchanges by e-mail because it's impossible to get them on the phone, I pick up the puzzles at a relay point and they promise to reimburse me for the missing puzzle which is still a credit .... I accept but I'm waiting..... Too bad they don't update the unavailabilities. The puzzles are great, well protected. But the after-sales service is pretty disastrous in the event of a problem that could have been resolved very quickly...
Acheteur Vérifié
purchased on 16/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer. Because of the high demand due to the holiday season, our services take longer than usual. We thank you for your understanding Good day 1001hobbies customer service.
3
/5
★★★☆☆
Very slow shipping, over a month, despite the item being in stock at purchase. Plastic item as described.
Acquirente Verificato
purchased on 06/11/2021
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2
/5
★★☆☆☆
The two stars are because we did get our order eventually. But be warned that the products are shipped from another country and this company does not answer their phone or emails. You just have to have faith it will get there. I paid 45 dollars for expedited shipping however it still took 2 weeks for it to leave their warehouse in France. I ordered something else regular shipping and it took the same amount of time.
Verified Buyer
purchased on 04/12/2021
2
/5
★★☆☆☆
Everything is made of plastic, even the sails, it all comes in bulk
Acheteur Vérifié
purchased on 07/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Unfortunately, I relied on "first impressions" here. My sister arrived with an idea for a Christmas present at almost the last minute. The item she bought had a delivery time of 2 to 4 days. I therefore expected the gift to arrive by post on 22.12 at the latest. In fact, it took a whole 9 working days before it arrived. If you look at the information on this page, it also states a time of between 7 and 9 working days. Exactly 1 working day elapsed between the parcel being handed in and me receiving it. This means that the shipping process, originally 2 to 4 days, actually took 7 working days. That may not be a problem in itself, but if you visit your family on the 24th and are therefore not at home to accept and hand over the parcel, it's really stupid. Why isn't the 7 to 9 day delivery time mentioned when ordering, then I would have decided not to order here, but that's probably the problem. I would have spent my money with someone else. It's a shame that there is this lack of transparency.
Verifizierter Käufer
purchased on 14/12/2021
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3
/5
★★★☆☆
I ordered a fishing boat and found an item with 2 boats in the same parcel. The length, and I think the only one in the description, was that of the 14cm parcel and not that of the boats because they are only about 5cm long.
Acheteur Vérifié
purchased on 20/12/2021
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2
/5
★★☆☆☆
It is not possible to ship A4 size decal sheets without hard protection. Mine arrived 50 percent damaged.
Acquirente Verificato
purchased on 16/12/2021
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3
/5
★★★☆☆
Not enough color details not enough gloss and not enough choice
Acheteur Vérifié
purchased on 18/12/2021
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2
/5
★★☆☆☆
Very disappointed with this site, order placed on December 9, delivery scheduled for December 18, then scheduled for early January. After several complaints finally delivered on the 24th. With other sites, delivery takes place in 2 or 3 days for the same product. Unreliable site
Acheteur Vérifié
purchased on 09/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
I found the shipping package in the stairwell without having signed anything for acceptance. It does not seem logical to me since the condominiums did not declare anything to me and for that since my name was listed it was considered that the delivery was delivered to myself and not to other people...now I am waiting for the refund of the credit note amounting to € 28.89 since more than 14 working days have passed .thank you!!! Thank you!!!
Acquirente Verificato
purchased on 07/12/2021
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3
/5
★★★☆☆
I would have liked to have been notified earlier of stock shortages and not have to wait 1 month for delivery.
Acheteur Vérifié
purchased on 24/11/2021
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3
/5
★★★☆☆
Bonjour le service commande et expédition fonctionne relativement bien mais le service COMUNICATION est a revoir totalement je passe commande le 18/12 pour le 24/12 le 23/12 je reçois un message m'expliquant que ma commande est seulement "en préparation" du coup je vous répond par un message peu agressif car déçu et le demain matin m'on informe que mon colis m'attend dans mon point relais! doc in 12 hours you finalized my order, you deposited it with the carrier mondial relay and this one delivered it to my village you are magicians of internet sales!!! finally the main thing is that my grandson got his gift on time thank you
Acheteur Vérifié
purchased on 18/12/2021
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3
/5
★★★☆☆
Transport costs:grayuit or paid
Acheteur Vérifié
purchased on 12/12/2021
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2
/5
★★☆☆☆
Actually free shipping from 69€, I paid shipping and handling fee. Too bad! Much more expensive than I realized, I would actually return the item and ask for the money back. But I needed the item immediately 🙁
Verifizierter Käufer
purchased on 13/12/2021
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3
/5
★★★☆☆
Delivery time too long and sales service not great.
Acheteur Vérifié
purchased on 16/11/2021
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3
/5
★★★☆☆
Very slow delivery
Geverifieerde Koper
purchased on 08/12/2021
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3
/5
★★★☆☆
We wanted this kit for a Christmas present but the kit came in a box that had been crushed when it had been packed. So it is not a satisfactory present.
Verified Buyer
purchased on 16/12/2021
3
/5
★★★☆☆
Happy with my order. But disappointed by the packaging which I paid 2.50 € to have an unfinished package, it lacks at least 20 cm of paper so we see the inside of the gift ... I am forced to redo it
Acheteur Vérifié
purchased on 13/12/2021
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3
/5
★★★☆☆
Reasonable website. Product good; price good; delivery very slow
Geverifieerde Koper
purchased on 01/12/2021
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3
/5
★★★☆☆
Slotted plexiglass protective box...
Acheteur Vérifié
purchased on 09/12/2021
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3
/5
★★★☆☆
Order arrived on time and everything was correct. However, tracking the package through the track and trace was impossible. Through the link we ended up on a French website, where there was no translation. This made receiving the order a bit messy.
Geverifieerde Koper
purchased on 14/12/2021
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3
/5
★★★☆☆
Order of November 9th sent on December 17th....Nothing to add:::
Acheteur Vérifié
purchased on 09/11/2021
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3
/5
★★★☆☆
Slightly long order preparation time
Acheteur Vérifié
purchased on 03/12/2021
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2
/5
★★☆☆☆
They take too long to solve a return after three phone calls
Comprador Verificado
purchased on 06/12/2021
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3
/5
★★★☆☆
Correct products. Delivery time and cost far too long and too high.
Acheteur Vérifié
purchased on 01/12/2021
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3
/5
★★★☆☆
Missing a certification of the miniature aircraft (statement 130 of this miniature) no document .fabrication !!! Disappointed
Acheteur Vérifié
purchased on 06/12/2021
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3
/5
★★★☆☆
I am satisfied with the speed of delivery of the package, but very disappointed with the quality of service concerning the implementation of gift wrap and gift message, service charged 2 €50, I had to redo the gift wrap and no message, fortunately I received the package instead of shipping it to the person concerned by the gift, I would have been too ashamed...
Acheteur Vérifié
purchased on 15/12/2021
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2
/5
★★☆☆☆
Delivery was returned by DHL - only DHL.... knows why Credit note took a very long time and had to be claimed several times.
I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.
Verifizierter Käufer
purchased on 18/10/2021
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