/5
★★★★☆
based on 36824 reviews published
★★★★☆
based on 36824 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Received a Demon Slayer pop figure with a defect, a missing arm. I contacted customer service via email but have not received a response since March 22 ...
Lorène H.
purchased on 16/03/2025
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Answer from 1001hobbies
Hello dear customer,
We regret this review and apologize for this incident.
After checking, we did not receive your email and we are sorry for that. However, we inform you that our customer service sent an email today asking for photos of the broken product. As soon as we receive these photos, we will open a customer service investigation with our supplier to provide you with a quick response.
Best regards,
1001hobbies
We regret this review and apologize for this incident.
After checking, we did not receive your email and we are sorry for that. However, we inform you that our customer service sent an email today asking for photos of the broken product. As soon as we receive these photos, we will open a customer service investigation with our supplier to provide you with a quick response.
Best regards,
1001hobbies
2
/5
★★☆☆☆
Product wasn’t what I expected.
Gayle W.
purchased on 25/03/2025
Answer from 1001hobbies
Dear Sir,
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies
5
/5
★★★★★
The processing was very good, I received the goods quickly, I am very satisfied! Also with the product, the goods were fine!................................................................................................................ I would be happy to do it again!
Oliver K.
purchased on 18/03/2025
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4
/5
★★★★☆
The products are of good quality. The orders arrive on time.
Patrick S.
purchased on 01/04/2025
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5
/5
★★★★★
Delighted with my order and the delivery time.
Bernard J.
purchased on 25/03/2025
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5
/5
★★★★★
Totally satisfied quick.
Alain R.
purchased on 29/03/2025
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5
/5
★★★★★
Very satisfied, fast delivery, good product, easy to order.
Stéphane P.
purchased on 25/03/2025
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5
/5
★★★★★
Excellent service. Beautiful merchandise
Eric M.
purchased on 24/03/2025
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5
/5
★★★★★
.
Frédéric C.
purchased on 17/03/2025
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5
/5
★★★★★
Received it well, just a small mistake in the package but you were already taking care of it, so no worries as usual, thanks to the whole team.
Eric C.
purchased on 22/03/2025
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4
/5
★★★★☆
Received well, but first the decals were on the wrong scale, then had to wait quite a while for the new shipment to arrive, and it didn't come to our expected home address but to a collection point. But all's well that ends well. Ultimately satisfied.
Luc D.
purchased on 14/03/2025
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5
/5
★★★★★
Excellent in everything, from communication to delivery speed.
Maurizio C.
purchased on 20/03/2025
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5
/5
★★★★★
Customer service is top-notch!
Jean-patrick M.
purchased on 19/03/2025
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5
/5
★★★★★
Generally satisfied.
Emilio B.
purchased on 14/03/2025
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5
/5
★★★★★
Fast and compliant
Kirill G.
purchased on 31/03/2025
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5
/5
★★★★★
Everything arrived as ordered and as expected. So wonderful. Mr Cinderella-loving friend was so pleased!!!
Michelle K.
purchased on 15/03/2025
2
/5
★★☆☆☆
4: The delay is too long and when there are problems, it requires a whole circus (photos) to get a response when a return would suffice........ Mr. Rivoire
Serge R.
purchased on 21/03/2025
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Answer from 1001hobbies
5: Hello dear customer,
We regret your feedback and apologize.
The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.
Sincerely,
1001hobbies
We regret your feedback and apologize.
The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.
Sincerely,
1001hobbies
5
/5
★★★★★
Very good, efficient and reliable
Willy Pierre D.
purchased on 19/02/2025
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5
/5
★★★★★
Good site, fast service
Pascal R.
purchased on 29/03/2025
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5
/5
★★★★★
Fast shipping and in perfect condition, very well protected
Antonio M.
purchased on 17/03/2025
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2
/5
★★☆☆☆
I purchased two products together, the package arrived and inside I found only one. I ask for explanations and they respond that the product was no longer available. They should have informed me instead of leaving me with the unpleasant surprise.
Manuel D.
purchased on 11/03/2025
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Answer from 1001hobbies
Good morning, We are sorry to read your opinion and we apologize to you. The products in question were unfortunately not available. For this reason, we decided to ship your order without these items and a refund was issued for these two products. Have a nice day, The 1001Hobbies team
5
/5
★★★★★
Serious Communication Satisfaction
Lionel W.
purchased on 21/03/2025
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1
/5
★☆☆☆☆
Never received it
Francois B D.
purchased on 25/02/2025
Answer from 1001hobbies
Hello Sir,
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
5
/5
★★★★★
Order received, thank you.
Johannic C.
purchased on 15/03/2025
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3
/5
★★★☆☆
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
Rene T.
purchased on 27/03/2025
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5
/5
★★★★★
Excellent
Massimo F.
purchased on 20/03/2025
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5
/5
★★★★★
Very well packaged. And fast delivery, very happy.
Carlos R.
purchased on 26/03/2025
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5
/5
★★★★★
Everything excellent
Claudio P.
purchased on 12/02/2025
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5
/5
★★★★★
Superb model and service more than correct
Claude H.
purchased on 13/03/2025
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4
/5
★★★★☆
Very good.
Rene C.
purchased on 22/03/2025
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