English
★★★★☆
based on 40252 reviews published
Latest negative customer reviews
My order was placed on 2/27. I have not received the product after almost three weeks. I believe an explanation is necessary regarding the delay. Thank you for your attention to this matter.
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in your order and understand your frustration. Please rest assured that we are actively looking into this issue to provide you with a prompt resolution. Your satisfaction is our priority, and we appreciate your patience as we work to improve our services.
Best regards,
The 1001hobbies Team
Delivery okay, item 747 gold pendant disappointing. Supposed to be 333 gold, after 7 days gold color off. Usable as a silver pendant. Can only advise against it. What a pity.
thank you for taking the time to share your opinion. We are sorry to hear that you were not satisfied with the product. Your feedback is very important to us and helps us improve the quality of our items. Please do not hesitate to contact us directly so we can find a suitable solution for you.
Best regards,
the team at 1001hobbies
That was the worst shopping experience of my life! I ordered something for my nephew's birthday. The order was placed in June 2024, and what can I say? I only received the goods in March 2026. I had contacted them beforehand and requested a refund, but that was completely unsuccessful. They did not want to give me my money back, even though it was clearly their fault. They made their customers wait forever, even though the item was not available at all. In the end, I had to beg them to give me a gift voucher worth the purchase price, and I had to buy something else that I didn't even need. Terrible.
thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is very important to us and will help us improve our service. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
the 1001hobbies team
Months to receive an order scheduled for 15/05/2025, arrived in March 2026 (8 months) and no excuse, not even an email. I do not recommend this company at all that takes customers for pigeons.
Thank you for your feedback and we understand your frustration regarding the delay of your order. We strive to provide the best possible service and are sorry that this experience did not meet your expectations. We take your comment very seriously and will review it to improve our communication.
Best regards,
The 1001hobbies team
I was missing the complete product, I had to chase them, they didn't respond, poor customer service, chasing the refund, in short, that's my experience.
We sincerely regret that your experience did not meet your expectations. We appreciate your feedback and will take your comments into account to improve our service. If you still need assistance, please do not hesitate to contact us. We are here to help you.
Sincerely,
The 1001hobbies team.
Delivery time too long, over two weeks. Goods supposedly available.
Thank you for your feedback. We are sorry to hear that your experience with the delivery time did not meet your expectations. We take your comments very seriously and are constantly working to improve our service. Please feel free to contact us directly for any questions or concerns, we are here to help.
Best regards,
The 1001hobbies team
Delivery with a month of delay. Item unrelated to the price.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we are constantly working to improve our service. Please feel free to contact us for any questions or concerns.
Best regards,
The 1001hobbies team
Delivery time far too long
Thank you for your feedback. We understand your concern regarding the delivery time and are sorry for this wait. We are constantly working to improve our services and appreciate your patience. Please feel free to contact us for any further information.
Best regards,
The 1001hobbies team
The order took more than 7 days from the expected date because they didn't have stock but when buying it was not notified. I paid for faster shipping and it arrived super late
We sincerely regret the experience you had with your order. We appreciate your feedback, which helps us improve our service. The lack of stock is an inconvenience we work to minimize and we will ensure that this information is clearer in the future. Your satisfaction is our priority.
The item arrived with a broken piece. After claiming 3 times and 6 days later, I still have not received any response. I had to claim the money through the bank.
We sincerely regret the inconveniences you have experienced with your order. Your satisfaction is our priority and we are committed to resolving these types of situations as quickly as possible. We appreciate your patience and assure you that we will work to improve our service. Please do not hesitate to contact us directly to prioritize your case.
Sincerely,
The 1001hobbies team
Offers certain items that they do not have in stock... 1 month wait. I will return to my usual store, sincere about its available items...
Thank you for your feedback. We are sorry to hear that you encountered availability issues. Your experience is important to us and we are constantly working to improve our service. We hope to have the opportunity to fully satisfy you in the future.
Best regards,
The 1001hobbies team
Personally, it was not a great experience. The ordered product marked as available, after almost two months it turns out that it was not and that they had only ordered it for me. After more time, it turns out that it was no longer available, but no one informed me and I found out when I asked for information. Changed the product version to a lower and more expensive one ready to ship and after 3 weeks of calm, I wrote and discovered that this was also not available. I trusted and waited, until arrival and finally shipping. Paid for double packaging, it arrived in the original brown box full of labels and holes. Fortunately, at least the box inside was intact, but I don't think I will choose this seller again.
Thank you for your feedback and we sincerely apologize for the negative experience you had. We are committed to improving and ensuring a more efficient service. Your satisfaction is important to us and we appreciate your patience. If you would like to discuss further, we are at your disposal.
Best regards,
The 1001hobbies team
Terrible after more than a month and a half we still have not received the package. Shameful.
We sincerely apologize for the inconvenience you encountered with your order. Customer satisfaction is our priority and we are working to resolve the situation as soon as possible. Thank you for your patience and we are committed to improving our service. Please do not hesitate to contact us for further clarification.
Best regards,
The 1001hobbies team
Package not received yet.
we are sorry to hear that you have not yet received your package. Your satisfaction is our top priority, and we assure you that we are doing everything to resolve this issue as quickly as possible. Please do not hesitate to contact us directly if you need assistance. Thank you for your understanding.
Best regards,
the 1001hobbies team
Hello, I ordered a 205 but I was not delivered the correct model. I sent 2 emails and still no response. I am not satisfied, the phone never answers. Regards, Philippe
Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations and that you did not receive a prompt response to your messages. Your satisfaction is important to us and we invite you to contact us directly at [email protected] so we can resolve this issue as soon as possible.
Best regards,
The 1001hobbies team
I returned my item and they did not want to refund me, their choice was either an exchange or a store credit valid on their site.
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Our policy aims to offer alternatives to satisfy our customers. We would like to better understand your situation and find a solution that would work for you. Please feel free to contact us directly.
Best regards,
The 1001hobbies team
Order never arrived
Thank you for your feedback. We are sorry to hear that your order did not arrive. We would like to resolve this for you. Please contact our customer service so we can assist you further.
Best regards,
The 1001hobbies team
Leaked
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your experience with our site did not meet your expectations. Your satisfaction is our priority, and we are committed to improving our services. Please feel free to contact us directly so we can resolve this issue together.
Best regards,
The 1001hobbies team
I didnt get my order
Thank you for your feedback. We are truly sorry to hear that you did not receive your order. Please reach out to our customer service team so we can assist you promptly and resolve this issue. Your satisfaction is important to us.
Best regards,
The 1001hobbies Team
Order delivered two months late. Nonexistent customer service.
Thank you for sharing your experience. We are sincerely sorry for the delay encountered and for the inconvenience caused. We are doing our best to improve our customer service and process orders in a timely manner. Please do not hesitate to contact us directly, we would be happy to assist you.
Best regards,
The 1001hobbies team.
Open box
Thank you for taking the time to share your feedback. We are sorry to hear that you received an open box. This does not meet our quality standards. We would be happy to resolve this issue together. Please do not hesitate to contact us so that we can assist you.
Best regards,
The 1001hobbies team
Time to get my order (1 month), poor quality of the packing (7 paint pots without protection against crashing. The same order with another provider came with a solid package protecting the products. poor quality of the updated info about the delayed sending of the command. The very only positive point is Alison from customer service. My conclusion: I've ordered once by 1001 hobbies, never again!!!
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to improve the quality of our packaging and communication about orders. We are glad that Alison helped you well. We hope you give us another chance in the future
Communication with this shop is not possible, with missing items from my order for over 6 weeks.
thank you for taking the time to share your opinion. We are sorry to hear that you had problems with your order. We are doing everything to improve our communication and resolve issues quickly. Please do not hesitate to contact us directly so we can assist you in the best possible way.
Best regards,
the 1001hobbies team
Unfortunately absolutely unsatisfactory. No communication, late delivery and incomplete delivery.
thank you very much for your feedback. We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Your satisfaction is our top priority, and we take your comments very seriously.
We are committed to improving our communication and ensuring complete and timely delivery. Please do not hesitate to contact us directly so we can clarify this situation.
Thank you for your understanding and patience.
Best regards,
the 1001hobbies team
Very long delivery times. Some parts were missing from an order. I will use other providers in the future
thank you for your feedback. We regret the long delivery times and the missing parts in your order. Your feedback is important to us, and we are continuously working to improve our service. We would be happy to help you resolve these issues. Please do not hesitate to contact us directly.
Best regards,
Your 1001hobbies team
I waited over 4 (four) months to receive what I requested and this was due to the omission of clearly indicating that one of the requested products was not available. Following this, due to my pressing inquiry, one of the two substitute products I requested, although present in the catalog, was not available. I won't add anything else except that I had to go personally to the courier because 'home delivery' was not included. I clicked on ONE star rating but for ME you are ZERO. I hope to not hear from you again unless you organize the presentation of product availability that you post for sale better.
Thank you for your feedback and we sincerely apologize for the negative experience you had with our service. Your dissatisfaction concerns us and drives us to improve. We are already working to ensure clearer communication about product availability and to optimize shipping management. We want to offer you a service that meets your expectations and hope to demonstrate our commitment to quality in the future.
Best regards,
The 1001hobbies Team
Delivery arrived 3 months late and only after multiple attempts to contact on my part. Never again!!
we are sorry to hear that your experience did not meet your expectations. Your satisfaction is our top priority, and we take delivery delays very seriously. We promise to improve our service to avoid such situations in the future. Please do not hesitate to contact us directly if you need further assistance.
Thank you for your feedback.
Best regards,
the 1001hobbies team
The order took a long time to arrive, and the customer service was terrible. I have lost the desire to buy here again
We regret that your experience was not as expected. We appreciate your feedback and will work to improve our delivery times and customer service. We would love the opportunity to serve you better in the future.
Best regards,
The 1001hobbies team
I only received the refund I requested within 24 hours of my order
Thank you for taking the time to share your experience. We understand your frustration regarding the refund and we want to reassure you: our team is doing its best to process all requests quickly. Please know that your satisfaction is our top priority. Do not hesitate to contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The 1001hobbies team
I ordered 4 vinyl records and only received one. I wrote to all the emails they have and after 10 days I haven't received a response from any. A disaster. I do not recommend it at all
Thank you for taking the time to leave a review. We are sorry to hear that you have not yet received your order. We encourage you to contact our customer service to resolve this situation as soon as possible. Your satisfaction is our priority.
Sincerely,
The 1001hobbies team
You need to be patient when ordering here. Exactly 2 months waiting for a game and in the meantime little or no meaningful communication. Not for me anymore.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to improve our communication and provide faster delivery. We hope to serve you better in the future.
Best regards,
The 1001hobbies Team
PAYING A LOT FOR A GADGET THAT IS ONLY WORTH 5 € ON TEMU WITH FREE SHIPPING
Thank you for taking the time to share your opinion. At 1001hobbies, we strive to select quality products and ensure impeccable customer service. We understand your concerns regarding the price and we are committed to offering you unique and reliable items. Please do not hesitate to contact us if you have any questions or suggestions.
Best regards,
The 1001hobbies team.
I am still waiting for a response regarding my email about the return of my order.
Thank you for your message and we apologize for this delay in response. Your satisfaction is our priority and we will look into your request immediately. Please do not hesitate to contact us again if needed.
Best regards,
The 1001hobbies team.
Order arrived late and incomplete, for the missing part I had to wait further delay and in the end the courier instead of delivering it to my home made me go pick it up at their place, making me lose more time. To be avoided, I will never buy from this site again.
Thank you for sharing your experience. We are sorry to hear that the order did not arrive as expected and that you encountered difficulties with the delivery. Customer satisfaction is a priority for us and we take every feedback seriously to improve our services. We hope to have the opportunity to serve you better in the future.
Best regards,
The 1001hobbies team
Received my order, all glass containers and none of them were wrapped in any sort of protective wrap. One bottle was received broken with the contents all over the inside of the package. I have written many emails trying to get in touch with someone to correct the problem. Only one correspondence and problem still not solved. Waiting to here back, it’s been a couple of weeks already
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the packaging of your order. Your experience is important to us, and we are committed to resolving this issue promptly. Please provide your order details via direct message, and we will ensure that you receive the assistance you need.
Best regards,
The 1001hobbies Team
ERROR IN THE ORDER
Thank you for your feedback. We are sorry to hear that there was an error with your order. We invite you to contact us directly so that we can resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
Placed the order in Feb 2025. Requested a refund several week's later - no response! Order arrived FEB 2026. Ridiculous!
Thank you for your feedback. We sincerely apologize for the delays you've experienced with your order and the lack of communication regarding your refund request. Please reach out to our customer service team at [email protected], and we will prioritize your concerns to ensure a resolution. Your satisfaction is important to us.
Best regards,
The 1001hobbies Team
Absolutely disastrous...
Thank you for sharing your opinion. We regret that your experience was not satisfactory. We strive to provide the best possible service and value your feedback. If you would like to discuss your situation further, please do not hesitate to contact our customer service team.
Sincerely,
The 1001hobbies team
1 month to receive the order, without being kept informed despite requests by email. And impossible to reach the site by phone. I will not order from you again.
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
They say they delivered the package to me but I haven't received anything, and on top of that I can't contact the company to claim it
We are very sorry about the situation and understand your concern. We invite you to contact us directly through our email or social media so we can help you resolve this issue as soon as possible. We appreciate your patience and understanding.
Sincerely,
The team