Reviews 1001hobbies

Really not professional. Very bad experience, in short, I do not recommend.

No, I had to wait longer than planned, and on top of that, the processing of my product was not good.

Worst experience of my life! Many emails sent cancelling order no response for weeks. Ignoring my request to cancel and sending out anyway! I refused delivery.....no refund as yet....and expect I won't get one!

I had problems with the shipping, some products did not arrive. I wrote to customer service but never received a response. Terrible experience, I will never buy from them again!

Simple, Big semi-pro thieves or individuals who respond, efficiency and customer satisfaction are not their problem. My community and I will not order anything from them anymore. Avoid at 2000%. They are just waiting for your poor euros.

I received a product that was not the desired one, I have discounted it and I still have not received the refund.

I ordered 2 of the same Figure and I only recieved 1 of my 2 Orders/Figures.

The package has not arrived

The order took 2 months to arrive. I am not satisfied at all

Lack of communication regarding order tracking, very long waiting time and not very accommodating when pre-orders are not available as expected.

I arrive more than a month late

I am absolutely dissatisfied. I have already filed a complaint on your site - which went unanswered, so I will reiterate the points: 1) I ordered two boxes: an Airfix Mustang P51D 1:24 and a 'Male' MKI tank - I only received the Mustang 2) The box of the Mustang is in poor condition - crushed - but it is impossible here to send you the photos attached to my complaint again. (I can resend them to you!) My rating is actually ZERO stars, given not only your lamentable service but also your complete lack of responsiveness - receiving a request for feedback even before any reaction to my complaint made just an hour after receiving the package is ridiculous. I am eagerly awaiting a response from you.

The item I ordered was a Christmas gift. It arrived last week, while the website stated that the item was available. Only after ordering and payment was it reported that the item would be delivered later. Thus, I had no Christmas gift...

Order placed on January 23 with a promised delivery on January 30, finally delivery scheduled for February 5, unacceptable. I don't know if I will place my second order, I'm still thinking because I'm really disappointed.

Order placed for Christmas, the package was supposed to be delivered on time. Shipped only at the end of January while we had requested a refund. Unreliable site, I do not recommend it.

Too long delay and damaged item

My order arrived about 40 days late at least that's what they tell me in an email I don't know where they left it in a block of 40 neighbors and I still don't see any package. I have requested a refund through PayPal because you don't respond. I will not place any more orders with you and even less recommend you.

The pre-order delivery took literally a year. They can't use the "it's a preorder" excuse since other shops in NL had them available after a few months. I got so tired of waiting that I bought the items from different shops around the 8-9 month mark. They don't do full refunds, only a percentage—my fault for not reading through their entire rule list. I'm sure if I had the task to read, I would've read the reviews first. One of the items got sold out at some point, which I was so surprised by, considering I bought it, what, 8-10 months ago? Leave it in the corner to collect dust while we wait for the other item, no? Anyways, never again for me, but I'm sure some people were lucky enough to have accidentally good experiences here.

0 technical support and they sell you things they don't have so it arrives very late

I received the broken figurines and the site does not respond to me.

Hello, at this time I still have not received my order and I am disappointed despite the number of emails you have sent me to justify your delay, I will not recommend your site.

A first order that never arrived because the product no longer existed!! but I had to claim it to be informed. on the other hand, very responsive to "collect" the payment! otherwise, when I placed a replacement order everything arrived very quickly. but as I already mentioned, it was a Christmas gift (2025) and not 2026. moreover, I would have appreciated a commercial gesture for all these inconveniences.

Unclear description. Very disappointed with the received product Do not buy!!!

Good morning. I have already sent two emails, one on January 23 at 5:15 PM and another on January 28 at 8:24 PM ([email protected] and [email protected]), to inform you that I only received 3 of the 4 kits I ordered. The missing kit is the "I Love Kit Ilov63502", a fully flexible M19 transporter. I do not understand how a company like yours could make the mistake of not checking the contents of the package. The box sent is too small to contain the four kits I ordered, as shown in the attached photos. And the box includes a document from your side identifying the 4 kits. This is absurd. I am an important customer of large European companies such as MN Modelar, MBK, and Opusmodels; Maquette Char Promo, Mig Jummenez, Ak, Model Plastic World, Plastmodel, Éxito, Super Hobby, among others, and I have never had such an experience as yours. I would like to know if you will send me the missing kit or if I will receive a refund.

I review all the emails addressed to another person since the order was placed and throughout all the steps until delivery! Impossible to reach you by phone, I must necessarily open a ticket but for that I also need to create an account! A crazy story! All because our phone numbers are similar... and yes, as a result, I know everything about this gentleman..... hello GDPR 🤦‍♂️

Marked products in stock that are not. No communication

Wrong item, still have not received the ordered item

I have never received the package nor a response; I feel scammed. The purchase was made before Christmas. I have sent numerous emails and have not received a reply. I am considering taking legal action for fraud. It is outrageous; I paid for the product and shipping.

The package never arrived, it was shipped to Paris, when I was expecting it in Rome, Italy, and despite my reports, I received no assistance from anyone, losing the package forever and without a refund. TERRIBLE!

After waiting more than a month and a ton of emails, the order arrived. The page did not specify that it was unavailable. I'm sorry, I do not recommend it.

Figurine ordered on 18/12, displayed in stock and also shown as "delivered in 7 days" (also mentioned in the invoice), that is, on 25/12. Perfect for the holidays. On 25/12, no news of my order, I receive an email on 29/12 informing me that the figurine was specially ordered for me and that there is a delay with the supplier. I am promised in the same email a shipment for 09/01. On 13/01, still no news of my order, I send an email to customer service to find out where it stands and to request a refund for my order if it was not shipped by 19/01. Response by automatic message informing me that customer service is reorganizing and that the response time is a bit longer. Well, we are not at a week more, right? The person I wanted to give the figurine to will wait a bit longer! Finally, I receive the automatic email stating that the order was shipped on 15/01 and I received a response from customer service on 20/01, that is, after the delivery of the package... Although the prices are attractive, the seller does not keep the commitments he promises on his site: the stock is not accurate or up to date, the delivery times have not been respected, and the lack of information on the status of the order did not help at all. Unique and last time I order.

I do not recommend. Order placed on December 15 with estimated delivery on December 23. Package arrived on January 24, JANUARY !!

I still have not received the right product that I ordered

I haven't received my order and on top of that, a catastrophic customer service. I made a request on 15/01/2026 and today is 23/01/2026, still no response.

I ordered it at the beginning of December, before Christmas and I got it at the end of January.

Atrocious. Ordered three references in December, delivered late (clearly none in stock) and error on the third reference. Still trying to get a refund.

I ordered 2 pins of the Rafale and only received one. Moreover, the delivery times were very long.

Received a message that my order has been shipped (a few weeks ago), but I haven't received anything yet. No updates. Also no updates on shifting the delivery dates of pre-orders. I will take legal action if they think they can keep my deposit indefinitely, and think they can get away with discounts/credits instead of a full refund of my money. I read in reviews that they think this is possible...

Pay 7 euros and it takes more than a week. Disaster

I have never said something like this about a company and I will surely feel bad but their customer service is crap.