Reviews 1001hobbies

Check your stock before putting it up for sale

I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights. In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.

I have received only one of the two products that they say came in the same box. I have been trying to contact them all morning and they hang up on me.

Delivery within 1 week, however, I deplore the incompatibility of the lower and upper triangle brackets with my T2M Pirate XT-C Buggy, even though the website indicated compatibility.

I ordered 3 items listed as available and with delivery in a week, but once ordered, some were listed as to be ordered from the supplier. As a result, the order was delivered 2 weeks late. Having also paid a little more than other vendors who listed the items as unavailable, this annoyed me. There will be no further orders from this site

Order received almost 1 month after ordering.

Order sent 1 month after payment on items in stock refund of postage above 90 € I had to pay the cost of colisimo and not even a commercial gesture when I am a customer for years and I leave on average more than a hundred euro. I will no longer order from you and will no longer advertise on model forums.

It looks like you can buy something on that site that is readily available but I had to wait more than 5 weeks for my stuff. That is absurd in these times. Everything was not shipped until everything was in stock. There had been plenty of other options (tassels were out of stock apparently) but no communication about it. Had I known this, I would have picked other tassels. The stuff was meant for a project over Christmas break so not amused that it wasn't delivered until February. Be-la-che-lish just like that.

As indicated in my mail, the order is unusable due to poor packaging combined with a clumsy delivery service. The website: if it says on the website that an article is in stock then it should actually be in stock. Do not send a mail afterwards," we have ordered it at our supplier". Your stock is not with your supplier but with you directly ready to ship. Tinkerers

Missing parts .

3 months waiting for an order! deplorable service, no more orders from them and I advise everyone to do the same.

Not at all what I ordered

Only half of my order has arrived

This is the worst service I have ever experienced ! Terrible and disrespectful, never again.

I received the wrong items after delivery was already late. Instead of two bottles of Thinner, I received 2 small jars of paint. I contacted customer service & it took two weeks for a reply asking for pictures. Another 3 weeks has passed since I sent pictures. I've asked for an update but have not received an update or a reply. Customer service is poor AT BEST.

More than a month behind schedule

It seems to me extremely exaggerated the time from placing the order to receiving it, a month I doubt I will buy again in your store.

The whole process was a disaster and full of problems. From the delivery, which was not on time despite paying high premium shipping costs, it was delivered more than a week late and at a different address, I had to search through all the mailboxes on the street. I had to search through all the mailboxes in the street. I am still in the process of returning it and I can't get a refund and close the incident. The only good thing is the customer service via email, at first it was fast, then it stopped being fast too.

I placed an order beginning of December for making some christmas decorations. 1001 hobbies were so kind to wait 2 weeks before sending it with the result that it all arrived after christmas. Absurdly poor and stupid level of service! The one star necessary must be for not charging extra for keeping it on stock for the two weeks.

I bought two products 15 days before Christmas and it said they would arrive in a week. They did not arrive when it said, they did not notify me. After several unanswered calls I was told that they would arrive after Christmas, but in addition to being very late I only received one product. Bad communication and a disaster with the delivery. I ended up getting my money back for the other product.

I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.

Order arrived late and in two shipments. Order placed on the 2nd, first part of the order received on the 15th, second part of the order on the 17th, today I still have not received it.

No possibility of communication at all. Calling, emailing, chatting all impossible. Will not order here again. Probably also this review will not be visible, and will be deleted by them.

1 month to receive the shipment and then 1 of the products is not what you see on the website.

Order received but not complete,emailed about this but still no response ????

Bonjour nous sommes le 16/01/2025 j'ai commandé plusieurs articles le 24/12/2024a ce jour toujours pas reçu de commande je pense que vous avez perdu un bon client (nouveau) c'est inadmissible cdt

The thing about these people is a joke. They send me an open product with a missing component, I claim for them to send me an unopened product, they reply that they do not have stock and it is out of stock and that they will see if they can find another supplier to send me that component. If we look at the return policy of the company, it clearly indicates that if a package is open they do not accept it, but nevertheless, they do send an open and incomplete one. And when I get serious and tell them that I want to make the return and recover the full amount of money, they answer me that ok, they accept the return but that the transport is on my account. Unbelievable. At the moment I order the bank to return the charge of the card and I will send them the product if they bear the transport costs. It is a problem generated by them.

Do NOT order anything from this company. I ordered some model paints on 12/27/24 and received a used, EMPTY, folder on 1/10/25. Had to email them twice to get a response for a refund and now I have to complete and sign an affidavit and wait for an investigation. Horrible service, stay far away from this company.

I bought a body for an RC car and not only I got something totally different, but all I have problems to change and send me the body. Trying to talk to them by phone is mission impossible and the shipment has to be by Correos or you have to go to get it yourself!!!! Never again!!!

I am very dissatisfied. Delivery guaranteed according to the site before Christmas . Delivery on January 10th . I can hear in this period that there are delays but do not guarantee your deliveries to continue to take orders knowing that you can not meet your commitments. In short, once the delivery has been made, no apologies and nothing. I ask for a gesture for the delay (I could have cancelled the order or sent it back) and then they send me an e-mail offering me (with an e-mail explaining my good luck) 5 euros as a voucher on a future order (my order was 110 euros). Who are they kidding? I don't panhandle, so I'll leave you your 5 euros and buy my figurines elsewhere.

They lie about the shipping date. A shame that you have to pay so much and then they are a week late.

Not clear enough

Refusal to take back faulty product

Poor packaging, 2 models broken, soap not used.

2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem. So my first and last order with you.

Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.

Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....

2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.

You should not sell VALOM Company models that are badly made and incomplete.

Sav catastrophic, one week that I try to have with them how to regulate a problem and answers with side or more answers... I do not advise it if you wish to have a service following your purchase.