★★★★☆
based on 39132 reviews published
Latest negative customer reviews
Request to add other items to my order. The request has 'got lost'
Image of the product in the catalog does not match the product received
Almost 2 months to receive my order
Too long ...
Order BECJBVTHY well received. NO NEWS of the order ISCFXVVES from 25/07 despite my follow-ups. I have been reaching the answering machine for 2 weeks. What is your new address?
Very disappointed ordered a 4CV at 1/18 received at 1/43 from a brand Odeon unknown to collectors not ready to order from them again tel 0677458439
Incomplete package. I am missing 2 items and it is impossible to reach customer service. They told me that these items are now unavailable, and that they might be able to get 1 out of 2, and that in order to have them, I had to call them back in 15 days. Since then, I have never been able to reach a person on the phone and I have received no email response.
I canceled the order after 6 months of waiting. They sent me the package. It's useless
After 10 months of waiting, I will not buy anything from them again and I will say that no one I know should buy from them.
I ordered on the site and wanted to cancel before the order was shipped, I tried to contact customer service by phone or email dozens of times without ever receiving a response. I received the order, I want to return it but in the absence of contact it's very complicated, I chose this French site hoping for simplified communication, but we are far from that.
No respect for deadlines. Double price. Impossible to contact them.
Not qualitative, had to follow up several times with customer service to get my delivery. Complicated experience despite a very responsive customer service though.
I waited 5 months for my order
1001 Hobbies had committed to deliver to me, with this order, 3 missing products from a previous order. This has not been done.
Pre-order January 2025 still not delivered. Discount on order delivered Saturday (products in stock) after a long delay and a pathetic chronopost delivery. 1001 Hobbies finished. I will go to the store.
I still have not received my order, one item is missing and you shipped the same, how embarrassing you are.
Chronopost delivery 24h for delivery Saturday, September 6.......received on Wednesday, 10.... Paid for 24h delivery for.....120 h. Thank you 1001hobbies. Ah, does not respond to messages or phone calls...... "due to a high number of calls.....etc, etc". No wonder. The nephew did not receive his birthday gift on Sunday. Cool
Order validated on July 24 - supposed to be delivered after a supply delay of 2 weeks - After my request, part of it was sent to me more than a month later, and I am still waiting for the rest - Unsatisfied!!! 1 star for not being able to give none (0).
The items I ordered were never delivered. Customer service unavailable Refund not processed
Shipping delay too long without notifying the customer at the time of order.
Item not available for order while 2 were listed as available on the site. Email sent to find out what was going on and no response.
The model I ordered is quite good, unfortunately the elements that are glued on do not detach, I am frankly disappointed with the purchase.
Absolute impudence! Package not sent for 2 months. After inquiry, it was simply sent incomplete without asking or informing me. The money for the missing items was sent to me as a voucher via email after I had to contact them. Fraudulent website, stay away!!
Communication not available. Waited 2 months for my package and half of it was forgotten. Not recommended.
Non-compliant package and billing higher than what was sent to me. Terrible service
The model kit is not worth its price. I would like to return it and am waiting for the return label.
Long delay, inadequate packaging (unprotected glass bottle) sealed with commercial brown tape, by the way someone opened the package and resealed it with an easy-to-find piece (nothing was missing)
Delivered 2 months later!! Customer service never responds
Honestly not great, it was my second order (07/24/2025), knowing that the first one was already late, with two gunpla models, they are marked "in stock shipped within 1 week" both. After 2 and a half weeks, the site tells me that the supplier is delayed and that my order will be processed as soon as possible BUT I had to call on 08/21/2025 (yes almost a month) to get someone to fix the issue because for her, there was no problem, the two gunpla had been in stock for a while... strangely the next day my order was at the pickup point... At least customer service answers promptly on the phone. I took the risk of ordering from you again, should I expect the worst or the best? cruel dilemma
Article indicated available and sent on the same day (05/08/2025) or it was ordered from the supplier and was only shipped on 15/08/2025
Order received very late
Hello, 1 of the 2 paint cans was already open. Best regards.
The article is supposed to be available, but it is not, it still needs to be ordered. Shipping costs even though it should be free and the actual purchase price is also too expensive. Email address does not work. Contact can only be made through a French address. No recommendation, never again!
I paid for express delivery to give it as a birthday gift, but there was a delivery delay
1 month delivery delay, order accepted and paid while the products are not in stock. Upon delivery, one product was missing and they offered me a credit for the amount of the product to be used on my next order! I will never buy from this site again.
Still have not received the entirety of my order, waiting for the model from the end of June to now 15/08/25! Still nothing... refund request unanswered.
The quality of the crane is not up to par, twisted parts, scale of certain random parts and for your information, delivery by Chronopost 40 kilometers from my home round trip
The received article is not the one ordered and it is broken because it is not new, the figurines were no longer attached with the metal wire that prevents movement
The product has a manufacturing defect and the assembly instructions are not well explained
After 3 weeks of waiting, they told me it was one week! I contacted customer service again to inform me that the payment was not valid even though my bank had debited the amount of the invoice. No one contacted me to inform me of the problem if I hadn't called. I had to send proof from my bank as a precaution that it had been paid. Finally, 2 months later, I received my purchase. Thank you, but no thank you. In return, neither gifts nor apologies. Good bye.