/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....
Olivier L.
purchased on 13/12/2024
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Answer from 1001hobbies
Hello, We apologize for the inconvenience. We would like to inform you that two of the products ordered (EVOCO N°000 - Available and AG4030 COLORO N°00 - Available) were ordered from our supplier based in England, which explains the additional delay. For greater clarity, here are the terms used on our site: Available products: These items require an order from our suppliers before shipment. Products available - dispatched immediately: These items are in stock in our logistics warehouse and can be dispatched immediately. We have also noticed that the two e-mails you sent were addressed to [email protected]..., which is not the customer service address. As a result, we were unable to receive or respond to them. Please do not hesitate to contact us directly if you have any questions or require further information. Sincerely, The 1001hobbies team
1
/5
★☆☆☆☆
2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.
Nathalie M.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
You should not sell VALOM Company models that are badly made and incomplete.
Armando P.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
Sav catastrophic, one week that I try to have with them how to regulate a problem and answers with side or more answers... I do not advise it if you wish to have a service following your purchase.
Anne-marie R.
purchased on 10/12/2024
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Answer from 1001hobbies
Hello, We apologize for the inconvenience. You ordered the English version of AGE OF SIGMAR: SKAVENTIDE (ENGLISH) 80-03 and would like to exchange it for the French version. Unfortunately, the French version is no longer in stock. As an exception, we have sent you a return slip to collect the product. We are still awaiting its return before we can proceed with your refund. Please do not hesitate to contact us should you have any further questions. Sincerely, The 1001hobbies team
1
/5
★☆☆☆☆
In the parcel there was only one product,exit sunshine tour book nooks .what to be dissatisfied.
Raymond B.
purchased on 18/12/2024
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Answer from 1001hobbies
Hello, We regret this review and apologize for this incident. As indicated in our e-mail of 02/01/2024, this product was unfortunately no longer available. We have therefore issued a refund for the Sunshine Town Book Nook, which was not included in your order. Please do not hesitate to contact us should you have any questions or require further information. Best regards, 1001hobbies
1
/5
★☆☆☆☆
The joystick I ordered was faulty and after contacting me by email and making several phone calls, no one contacted me to offer a solution.
Julie T.
purchased on 29/11/2024
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Answer from 1001hobbies
Hello, We regret your experience and apologize for this incident. In order to be able to set up an after-sales service with our supplier, we would need the after-sales service form that was sent to you by e-mail. Could you please send it back to us as soon as possible? Please do not hesitate to contact us should you have any questions or require any further assistance. Thank you for your understanding, and we wish you an excellent day. Sincerely, 1001HOBBIES
1
/5
★☆☆☆☆
I placed my order on 14/12/2024, all the products were supposedly available. 3 weeks later I still haven't received them!
Cédric G.
purchased on 03/12/2024
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Answer from 1001hobbies
Hello, We regret your experience and apologize for this incident. We would like to inform you that the products you have ordered are cross-docked, which means that they are ordered directly from our supplier. In this case, the product is only available from our UK-based supplier, which explains the additional delay. We are sorry that this information did not come to your attention when you placed your order, and we apologize for the delay in shipping your order. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Ordered on the 9th arrived on the 31st a disgrace not a single one talks about an apology never again distrust these brokers
Roberto F.
purchased on 09/12/2024
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1
/5
★☆☆☆☆
Model far too complicated to assemble!
Helene R.
purchased on 07/12/2024
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1
/5
★☆☆☆☆
The order received is not the product ordered
Philippe R.
purchased on 26/12/2024
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Answer from 1001hobbies
Hello, Thank you for your feedback and please accept our sincere apologies. Please note that this type of incident is in no way representative of the services and quality we strive to offer. In order to resolve your problem, we invite you to write to us at [email protected] or to contact our customer service via the form available in your customer account. We remain at your disposal for any further questions or assistance. Good day, The 1001Hobbies Customer Service Team
1
/5
★☆☆☆☆
Your site lies by not indicating the added taxes which are recharged by the post office and the custodian, it's a shame, I got for the 60 euro ddd EDF more
Cedric B.
purchased on 08/11/2024
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Answer from 1001hobbies
Hello, We sincerely regret this review and apologize for this incident. We would like to remind you that you placed your order on a French website. As Switzerland is not part of the European Union, taxes may be applied at customs, which may result in additional charges. Please do not hesitate to contact us if you have any questions. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
It took ages to send the order!
Teddy J.
purchased on 28/11/2024
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Answer from 1001hobbies
Hello Sir, We sincerely regret this advice and apologize for this incident. We invite you to reread your order confirmation, which clearly states that this product had to be ordered from our supplier before being shipped. Your order was placed on 28/11/2024 and the package was shipped on 06/12/2024, with delivery scheduled for 09/12/2024. In short, you received your parcel within 7 days, as mentioned on the product page and in your order confirmation sent to your e-mail address. Please do not hesitate to contact us should you have any further questions. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
Shipping took 16 days. Vehicle box cover broken. Vehicle with damaged front end and chipped paint. I would provide photos but I don't know how to proceed.
David D.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I made a mistake in my order and the next day it was totally impossible to contact them to change it, both by email and by the Customer Service phone. I was calling within their schedule every 10-15 minutes and they never picked up the phone. I sent three emails and they answered me after 4 days, when the complete order had already left their warehouse. Now I have to make the return from Spain and pay the shipping costs. Very disappointed with the customer service.
Elena P.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
Delivery out of time product not in conformity and no contact possible
Dominique S.
purchased on 17/12/2024
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Answer from 1001hobbies
Hello Mr Senne, We regret this error and apologize for the delay in processing your order. We would like to inform you that your car was ordered from our supplier the day after you placed your order. We received the product on 23/12/2024 and immediately handed it over to the carrier on the same day. However, despite all the care taken in shipping our parcels, we regret to inform you that the parcel remained blocked for 4 days (December 23, 24, 25 and 26) on the Colissimo platform in Isère. As a result, delivery could only be made on 27/12/2024. We understand your surprise, but this is a particularly busy period for carriers. We apologize for this delay, which is beyond our control. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
I can't stand being asked my opinion anymore.
Francois A.
purchased on 30/11/2024
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Answer from 1001hobbies
Hello, We completely understand your feelings and are sorry if our requests for advice have caused you any inconvenience. Our sole aim is to improve our services through customer feedback, but we fully respect your wish not to be asked again. If you wish, we can ensure that you no longer receive this type of request. Please let us know. Thank you for your understanding, and we remain at your disposal for any questions or assistance you may require. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Order from 15/09 only now received. After few emails no communication.
As a self-employed person I really needed this article. You have lost me as a customer. Dig really can not !
Sophie D.
purchased on 30/09/2024
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1
/5
★☆☆☆☆
The order received does not correspond to the order placed
Sonia C.
purchased on 10/12/2024
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1
/5
★☆☆☆☆
Worthless, to have to wait six weeks for a small package, never again 1001 Hobbies.
J. T.
purchased on 04/11/2024
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1
/5
★☆☆☆☆
I still haven't received my order, which according to Colissimo was delivered on 15/12. The person who called me back after my complaint was supposed to send me an e-mail so that I could send my two figurines back to the post office relay point. I understand that I will receive my order after Christmas, but I would now like to have some visibility on my order, its reception and if I have an affidavit to make you certifying that I have not received anything and signed.
Thank you in advance for your prompt reply. Sincerely M.VELOU
Moria V.
purchased on 25/11/2024
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Answer from 1001hobbies
Hello Mrs Velou, We sincerely regret your experience and apologize for this incident. We can confirm that the Colissimo parcel was dispatched and delivered on Saturday December 7th at 8.34am. An e-mail containing a certificate of non-receipt has been sent to the address associated with your customer account. To date, we have received no response from you, which prevents us from disputing this information with the carrier. Please contact our customer service department to rectify the situation. We remain at your disposal to assist you in this process. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
They took more than a month to send me the order and on top of that they first send me a part of it and I still haven't received the other part.
Juan Carlos R.
purchased on 13/11/2024
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Answer from 1001hobbies
We sincerely regret the delay in delivery and the status of your order. It is possible that logistical problems may have affected the shipment of your package. We encourage you to contact our customer service at [email protected] so that we can check the status of the second part of your order and find a quick solution for you. Thank you for your understanding.
1
/5
★☆☆☆☆
I have canceled my order 3 times, 3 times this was ignored, although the cancellation would have been possible at any time. Now I have to take care of the return shipment, catastrophic service. I do not recommend buying this product, on the contrary. I have rarely experienced so much ignorance. My opinion: Hands off . . . There are enough dealers, you don't need this one.
Frank H.
purchased on 08/12/2024
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1
/5
★☆☆☆☆
Not satisfied, I ordered 3 items in stock and only received one of them. And still no refund. And it's already the second time they've done this to me.
Rocco P.
purchased on 04/12/2024
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Answer from 1001hobbies
Hello Mr. Panaia, We sincerely regret this review and apologize for this incident. The product GUNZE B523 MR. SUPER CLEAR UV CUT FLAT SPRAY (170 Ml) was unfortunately no longer available and could not be restocked in time. In order not to delay the delivery of your order, we shipped your Funko immediately. The refund for the two paint cans was requested on 12/23/2024 at 11:31 a.m. and, after verification by our financial department, was made on 12/27/2024 to your PayPal account, in accordance with the initial payment. We thank you for your patience and remain at your disposal should you have any further questions. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
I did not receive the order I wanted.
Jorge R.
purchased on 14/12/2024
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Answer from 1001hobbies
We are sorry to hear that you did not receive the order you were expecting, could you please provide us with more details about your order so we can quickly check and resolve the issue? You can also contact us directly at [email protected] for a personalized follow-up.
1
/5
★☆☆☆☆
24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.
Jacques D.
purchased on 05/12/2024
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Answer from 1001hobbies
Hello, We regret your feedback and apologize for this incident. We fully understand your frustration regarding the 24/48 hour delivery, which ended up taking two weeks. In addition, we would like to inform you that although the product is listed as available on our website, we order it directly from our supplier, which is why it is listed as shipped within 1-2 weeks. We recognize that, during these busy periods, it may be difficult to meet the delivery times we put online. Please accept our apologies for the delay and any inconvenience caused. We assure you that our customer service remains available for any further assistance. We hope that this situation will not tarnish your experience with us and remain at your disposal should you have any questions or require assistance. Yours faithfully
1
/5
★☆☆☆☆
2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them
Titou B.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello Sir, We regret this review. When you placed your order, it was clearly indicated on our site that this product would be ordered from our supplier and that it would be shipped within 1 to 2 weeks. You'll understand that, with over 200,000 items available on our site, we can't stock everything due to storage space and costs. Therefore, some products are ordered directly from our suppliers. This product, from Germany, arrived on 13/12/2024 and was shipped on 13/12/2024. You received it on December 16. Thank you for your understanding. Yours faithfully
1
/5
★☆☆☆☆
More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!
Ambra B.
purchased on 11/11/2024
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1
/5
★☆☆☆☆
Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.
Morad N.
purchased on 02/12/2024
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Answer from 1001hobbies
Here is a corrected and reworded version: Hello, We regret this error and apologize for the delay. We would like to remind you that the product you ordered is shipped within a week, as indicated on the product sheet. We would also like to point out that the delivery times of this supplier (who is located in Germany, not Japan!) are usually respected. However, you will understand that the current period is not ideal for fast deliveries, as our logistics depot is overloaded, as are the carriers. We apologize once again. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Ignored my request to cancel the order.
Patrick �.
purchased on 02/12/2024
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Answer from 1001hobbies
Hello Mr. Schulz, We regret this message and would like to apologize to you for this incident. We would like to remind you that we received your request to cancel on December 10, 2024. Unfortunately, however, it was no longer possible to process this cancellation as your order had already been dispatched from our logistics warehouse on December 7, 2024. As explained above, it is not possible for us to cancel an order once it has been shipped. However, we have provided you with the return address so that you can return the product to us if you wish. Once we have received and inspected the return, we will arrange your refund. If you have any further questions or need assistance, please do not hesitate to contact us. With kind regards, 1001hobbies
1
/5
★☆☆☆☆
I did NOT receive part of the order for anything else paid for!!!
Mario Davide S.
purchased on 15/10/2024
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