/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Only problems with this site I received 1 product out of 2 but that was none of the 2 products I ordered and 0 refunds...
Thomas D.
purchased on 15/10/2024
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Answer from 1001hobbies
We are very sorry for this situation and the inconvenience it has caused. We understand your frustration with this error. Please rest assured that your order is being processed and will be refunded as soon as possible. We thank you for your patience and remain at your disposal should you have any questions.
1
/5
★☆☆☆☆
My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.
Aurore V.
purchased on 12/10/2024
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Answer from 1001hobbies
We are sorry to hear that your order has been so delayed and has arrived incomplete. We understand that the long wait and lack of follow-up is frustrating. Please be assured that we are taking your situation into account and will immediately contact our customer service department for priority follow-up. We thank you for your patience and apologize for the inconvenience. We remain available for any further questions and to ensure that you receive your complete order as quickly as possible.
1
/5
★☆☆☆☆
Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.
Robert F.
purchased on 23/10/2024
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Answer from 1001hobbies
We sincerely apologize for this disappointing experience and fully understand your frustration. This delay and partial cancellation of your order does not reflect the level of service we strive to maintain. Please be assured that your refund is on its way and that we are doing our utmost to speed up the process. We thank you for your patience and your feedback, which will help us to improve our services. Please do not hesitate to contact us again for any necessary follow-up.
1
/5
★☆☆☆☆
Slow, incomplete order, slow to answer and poor communication management.
George V.
purchased on 26/10/2024
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Answer from 1001hobbies
We sincerely regret the experience you have had. We are reviewing our response times and order management to improve these points and offer you the service you deserve. We appreciate your patience and take your comments into account to avoid these situations in the future.
1
/5
★☆☆☆☆
Still waiting on my 11-10-2024 order sended mails via youre website no response called 30-10-2024 promised me i get it on 6-11-2024 still nothing its 8-11-2024 this is not how you treat youre customers
Martin V.
purchased on 14/10/2024
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Answer from 1001hobbies
We sincerely apologize for the delay and the frustration this has caused. . Please rest assured we are looking into your order with the utmost urgency. Thank you for your patience, and we will make sure this is resolved promptly!
1
/5
★☆☆☆☆
The order is ( decals set) has been in transit for a month and only shipped after a second email from me. Then it also turns out that they delivered the wrong decals
Paul H.
purchased on 06/10/2024
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Answer from 1001hobbies
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to experience delays and receive the wrong stickers. We thank you for your patience and hope to resolve this issue soon!
1
/5
★☆☆☆☆
Catastrophic delivery due to poor packaging and broken glass bottles, refund still awaiting a missing product. And waiting for full compensation for the order.
Joris P.
purchased on 12/10/2024
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Answer from 1001hobbies
We are very sorry to hear that your delivery experience was catastrophic with broken bottles. We take your request very seriously and can assure you that it has been addressed. We are actively working to resolve this situation and your request has been taken into account. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Wrong item sent. Contradictory Ad which I showed them. Didn't offer exchange but a discount on next order. Stuck with decals I can't use and loss of my money.........DO NOT RECOMMEND!!!!!
Ann W.
purchased on 21/09/2024
Answer from 1001hobbies
We're truly sorry to hear about your experience and the mix-up with your order. . Your feedback is invaluable, and we will take it into account to improve our services. We appreciate your understanding and hope to make things right in the future.
1
/5
★☆☆☆☆
I have nothing against ordering but the conditions of the 1001PRIME program changed during the year by modifying the free shipping tier, a shame. Thanks to the support team who were very competent but this greatly diminishes the attractiveness of the site.
Nicolas C.
purchased on 01/10/2024
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Answer from 1001hobbies
Thank you for taking the time to share your concerns. We're sorry to hear that the changes to the 1001PRIME program have disappointed you, and we understand that this may affect your perception of our site. We appreciate your appreciation of our support, and will pass on your comments regarding the attractiveness of the program. Your satisfaction is important to us, and we look forward to providing you with a better experience in the future. Thanks again for your feedback!
1
/5
★☆☆☆☆
1st order and what a disappointment! Order placed on 09/09/2024 for a game in stock on 04/10/2024 the order is cancelled without any warning or a call from me. Strangely enough most stores have received the restocking of this product but not the odd one. The site can be proud of being French but does no better than a dubious foreign site.
'yoann' H.
purchased on 09/09/2024
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1
/5
★☆☆☆☆
Not to be recommended: it took almost 3 weeks to deliver a 1/48-scale airplane model that was out of stock on the shelves. However, 48 hours after the order was placed, the value of the item was deducted from the bank account, which just goes to show that you can sell without a second thought, even if you know you won't be able to deliver within the announced timeframe. Lame!!!
Lionel M.
purchased on 14/09/2024
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Answer from 1001hobbies
We are very sorry for your bad experience and understand your frustration. It is absolutely not our intention to disappoint you. The extended delivery time is far from our usual standards, and we are working to avoid this happening again.
1
/5
★☆☆☆☆
WHEREAS, the order, as communicated at the time of purchase, was supposed to arrive by a certain date and arrived markedly later! Once delivered I found that a product was missing, after several calls to the service center, which made me fill out a claim form, I learned that the product, contrary to what was indicated, was not in stock and therefore was not sent to me! Instead of crediting the amount back to my credit card (for the value of the missing product) they made me a voucher that I will be forced to use within 30 days, resulting in the inconvenience of having to place a new order which, if less than 100 euros will be burdened by shipping costs effectively making the voucher useless! Very bad buying experience!
Michele R.
purchased on 09/09/2024
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Answer from 1001hobbies
We are very sorry to hear about your unsatisfactory experience. We appreciate your feedback and apologize for the delivery mishaps and missing product. It is important for us to improve service, and we will make sure to look into your situation carefully. If you would like to discuss further, please contact us directly. Thank you for your understanding.
1
/5
★☆☆☆☆
Limited stock. Too long to replenish it, also after seeing that I was going to catch the arrival of the shipment while on vacation I sent them an email in which they replied that they would hold it until it arrived to just then do the opposite and send it. Conclusion: I was not at home when the shipment arrived and I had to go to the post office to pick it up, which is nowhere near my home. I will not repeat.
Santiago N.
purchased on 12/08/2024
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Answer from 1001hobbies
We sincerely regret that you had such a frustrating experience with us. We appreciate your feedback as it helps us to identify areas where we need to improve. We will take your comments into consideration to improve our service in the future. We thank you for your patience and hope you will give us another chance. If there is anything else we can do to help, please do not hesitate to get in touch.
1
/5
★☆☆☆☆
The majority of products pre-ordered on the site were widely available elsewhere, incompetent amateurs to be shunned.
Vincent D.
purchased on 14/08/2024
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Answer from 1001hobbies
Thank you for taking the time to share your experience. We're very sorry to hear that you encountered problems with your pre-order. Communication is important to us. We confirm product delivery
1
/5
★☆☆☆☆
Site bien
Laurent C.
purchased on 06/09/2024
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Answer from 1001hobbies
Thank you for your feedback! We're glad you like our site. If you have any suggestions or specific needs, please let us know. We're here for you!
1
/5
★☆☆☆☆
Products advertised as available, but never in stock Three weeks later, no delivery date.....I do not recommend this seller.
Yann L.
purchased on 13/09/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that you have experienced problems with product availability and delivery. Your experience is important to us, and we will look into this situation closely. Please do not hesitate to contact us for any assistance or to discuss your order.
1
/5
★☆☆☆☆
Incomplete parcel. No reply to complaint e-mail.
Julien N.
purchased on 04/09/2024
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Answer from 1001hobbies
Thank you for sharing your feedback. We are sorry to hear that your package was incomplete. However, we would like to inform you that we have responded to your request via e-mail. If you require any further assistance, please do not hesitate to contact us again, and we will be happy to help! Thank you for your understanding.
1
/5
★☆☆☆☆
One of the two products is missing. No return from the seller.
Jerome J.
purchased on 17/08/2024
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Answer from 1001hobbies
Hello ! Thank you for taking the time to send us your feedback. We've responded to your request from early September, and we're here to help. To help us resolve this small issue, please don't hesitate to send us an e-mail at [email protected]. We look forward to assisting you!
1
/5
★☆☆☆☆
The item I ordered took two weeks to ship, then it came from France to the US, then from the US back to France, then finally was delivered in broken condition. The packaging was only the item inside of a brown box with no protection. I have reached out for a way forward on a replacement or return but haven’t heard anything. Disappointed and learned my lesson on doing business with 1001hobbies.
Anthony B.
purchased on 17/08/2024
Answer from 1001hobbies
I'm truly sorry to hear about your experience with your order. This is not the standard we aim to uphold. Your feedback regarding the packaging and the shipping mishaps is very important to us, and we appreciate you bringing this to our attention.
1
/5
★☆☆☆☆
Material arrives in.less than what you say you sent open boxes some broken and want an opinion after emails and emails with never a response as now ... sent others but answers nothing ... I bought in a week so much and should have already left according to your rules but nothing I no longer know whether to trust seeing what I got this is the ugliest purchase I've ever made and it's a lot of money I hope you solve and answer you have customers who pay you right away with paypal ...
Gabriele R.
purchased on 06/09/2024
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Answer from 1001hobbies
We sincerely apologize for the inconvenience and want to let you know that we have received your request. We are handling your case and will do our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us.
1
/5
★☆☆☆☆
It took over a month for my order to arrive. I was not able to physically talk to anyone. Very bad opinion of this store
Jose Carlos M.
purchased on 28/06/2024
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Answer from 1001hobbies
We sincerely regret the experience you had with your order. Sometimes delays can occur for reasons beyond our control.
1
/5
★☆☆☆☆
Of the last order of 7 units, 3 are missing, they have NOT arrived: the decals to 1/72 of the I-15 (I know you still have them). The decals to 1/48 of the I-16 (Moscas al ataque) and a model to 1/48 of Eduard of the type 18. I can not be happy, I hope for a solution, the order said that it came ALL.
Vicent S.
purchased on 23/08/2024
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Answer from 1001hobbies
Your order has been split. The rest of the missing items, including the decals and the model, will be shipped to you this week. We apologize for any inconvenience caused and remain at your disposal in case you need us.
1
/5
★☆☆☆☆
I had a problem with the order, I tried to call, nobody answered, I sent an e-mail, they answered me after 10 days.
Pau V.
purchased on 14/07/2024
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Answer from 1001hobbies
We are sorry to hear that you had problems with your order and that the response took so long. We appreciate your patience and are here to help. If you need immediate assistance, please feel free to contact us again via this email or give us a call, and we will be sure to address your request as soon as possible. Thank you for your understanding.
1
/5
★☆☆☆☆
Package very badly packed
Sebastien K.
purchased on 08/09/2024
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Answer from 1001hobbies
We're sorry to hear that your parcel was very poorly packed. Please be assured that we are taking your request into account and will work to improve this aspect. Thank you for letting us know!
1
/5
★☆☆☆☆
Waited a month for a damaged figure
Raphael L.
purchased on 02/08/2024
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Answer from 1001hobbies
We are very sorry that your figurine has arrived damaged. Please send us photos of the damage to our e-mail address so that we can resolve the incident quickly. We want to make sure that you receive a suitable solution and apologize again for the inconvenience.
1
/5
★☆☆☆☆
Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional
Florence T.
purchased on 30/06/2024
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Answer from 1001hobbies
We are very sorry for this frustrating experience. This is not the service we want to provide. Your feedback is invaluable and we will do everything we can to prevent this from happening again. We apologize for the delay and miscommunication, and hope to regain your trust in the future. Should you require any further assistance, please do not hesitate to contact us. Thank you for your understanding.
1
/5
★☆☆☆☆
Sent quickly but box damaged inside the package which has nothing and does not respond to mail
Eric S.
purchased on 09/08/2024
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Answer from 1001hobbies
We are sorry for the condition of the box inside the package. Please be assured that we have replied to your email and we will find a solution together. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Two consecutive deliveries do not correspond to the item ordered, resulting in outright cancellation of the transaction.
Laurent L.
purchased on 20/07/2024
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Answer from 1001hobbies
We are very sorry for the delivery errors. We understand the frustration this may have caused. The correct product has now been shipped. We hope this solution will compensate for the inconvenience. Thank you for your understanding and patience.
1
/5
★☆☆☆☆
Delays of several months on products advertised as being in stock.
Vincent L.
purchased on 08/06/2024
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Answer from 1001hobbies
We are very sorry for the repeated delays. This is not the experience we wish to offer. As an apology, a commercial gesture has been offered to you. We hope this will improve your next experience with us. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Catastrophe I paid and ordered 2 yellow fiat 500 after more than a month I rrceive only 1 fiat 500 and not the good one a tunning .I rang 3 times always pad of answer it is really inadmissible!!!!!! I wrote several emails and no response I want or my 2 fiat ordered or refund!!!!!!!
Giancarlo I.
purchased on 20/06/2024
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Answer from 1001hobbies
We are very sorry for this frustrating situation. We understand your dissatisfaction and are committed to resolving this issue quickly. In order for us to help you effectively, please contact us directly at [email protected] with all the information concerning your order. We promise to resolve this situation as quickly as possible. Thank you for your patience and understanding.