/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Stock information must be kept up to date to avoid surprises for customers waiting for their order.
Emma B.
purchased on 06/01/2025
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3
/5
★★★☆☆
Too long shipping and delivery.
Alan John B.
purchased on 08/12/2024
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2
/5
★★☆☆☆
Website is comprehensive and clear
Rob K.
purchased on 07/12/2024
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3
/5
★★★☆☆
If the paints are original, if the prices are attractive, the additional re-labeling of the original labeling is no more than brilliant, masking the jar references and colors so that you no longer know what you're dealing with. Zero points
Gérard B.
purchased on 03/01/2025
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2
/5
★★☆☆☆
Long lead times if product not in stock.
Bertrand L.
purchased on 14/12/2024
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Answer from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
3
/5
★★★☆☆
Long delivery time and high shipping costs. The book I was expecting is more of a bound booklet and therefore far too expensive. The article is declared as a book in the store.
René S.
purchased on 12/12/2024
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2
/5
★★☆☆☆
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
Cristina O.
purchased on 06/12/2024
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3
/5
★★★☆☆
The article itself is very good. The shipping is not so good. I ordered on 12/27 and it said that it would be shipped the same day and I would receive it between January 2 and 3 but it didn't arrive until the 8th and it was a gift for Christmas....
Sara B.
purchased on 27/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.
Margarita L.
purchased on 01/01/2025
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3
/5
★★★☆☆
Overall pretty good but prices a bit high and delivery too many days.
José Luis B.
purchased on 01/01/2025
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
KOHORT PAY takes advantage of your file to solicit by mail and Whatsapp!
even though we asked on your site not to be on the commercial links.
Jean-marie G.
purchased on 15/12/2024
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2
/5
★★☆☆☆
The shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.
Corneleus C.
purchased on 23/12/2024
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2
/5
★★☆☆☆
As the figurines are not presented beforehand because we only see the box, depending on the brand, there are many of the same break and we don't know if they are only cavalrymen or infantrymen except for the Waterloo brand ... I had to wait a month to receive the parcel. So today, I don't have enough infantrymen for my project and I have to place another order ...
Mickael B.
purchased on 09/12/2024
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Answer from 1001hobbies
Thank you for your feedback and we apologize for the inconvenience. Concerning the figurines, we understand your frustration related to the lack of visibility on their content. We take note of your comment and will pass on your suggestions to our team in order to improve the presentation of the products on our site. Regarding the delivery time, we're sorry it took longer than expected. This may be due to delays in receiving the supplier's order, but we are committed to ensuring that this does not happen again. We hope your next project will be a success, and remain at your disposal for any assistance or recommendations you may require for your next order. Sincerely, The 1001hobbies team
3
/5
★★★☆☆
Long delivery time
D D.
purchased on 15/11/2024
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3
/5
★★★☆☆
Out of an order of 5 items, only 3 were received. I did get a credit note, but I was very surprised that the missing items were listed as available on your site (and are still available).
Cyril C.
purchased on 16/12/2024
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3
/5
★★★☆☆
Took a long time
Lars S.
purchased on 06/12/2024
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3
/5
★★★☆☆
Significantly longer delivery time than stated online
Julian S.
purchased on 19/12/2024
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3
/5
★★★☆☆
1001hobbies seems to be a Dutch web store, but my order was shipped from France, so it took 10 days (admittedly during the end of year period) for my package to arrive. Otherwise, everything was correct.
Ugo D.
purchased on 15/12/2024
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2
/5
★★☆☆☆
Stuff was fine on the site, everything after was not fine. I received multiple emails that my ordered product was still in my mantle and therefore still needed to be ordered. This was never the case and only caused confusion. Therefore, I wanted to call your phone number, which thus did not work. Finally, I ordered this product from you since it was said that there would be an estimated delivery time of 7 days. Now I understand that Christmas complicated some things, but still then a mention that the delivery times will be different during the holidays would be quite nice.
Yannick W.
purchased on 17/12/2024
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2
/5
★★☆☆☆
Will not be ordering from you again anytime soon
Ben V.
purchased on 06/12/2024
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3
/5
★★★☆☆
Good
J. V.
purchased on 07/12/2024
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3
/5
★★★☆☆
PEdí two gundam that have arrived correct but one of the box unstuck and open and the other surrounded with a tape put by hand. The boxes should come more presentable.
Manes S.
purchased on 20/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
Delivery times far too long
Patrick M.
purchased on 05/12/2024
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Answer from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. Indeed, the products you ordered had to be ordered directly from our supplier in England. The product "Decal Luftwaffe Swastikas" was ordered in England, and unfortunately this supplier is not able to deliver within 4 weeks. We hope you understand our position, and we apologize again for this incident. Sincerely, The Customer Service Team
3
/5
★★★☆☆
The product conforms, but the shipping would be much better with Mondial Relay, for example, which doesn't change the drop-off locations at the last minute, forcing you to travel many kilometers, and the very inadequate packaging means that the box arrives crushed. Can be improved.
Eric M.
purchased on 10/12/2024
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3
/5
★★★☆☆
I didn't quite understand the quality of the product. And so I thought it was an evocation of leather. The only positive thing is that it's done in a decent way, but on the other hand it doesn't correspond to what I wanted and what was presented to me in seduction.
Alain A.
purchased on 20/12/2024
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2
/5
★★☆☆☆
Delivery time too long
Franck B.
purchased on 07/12/2024
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Answer from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. The products Decal Grumman F-14A Tomcat VF-103 and Decal Lockheed F-117A Chasseur Furtif were ordered directly from our supplier in England. Unfortunately, they cannot be delivered in less than 4 weeks. This information is clearly indicated on each product sheet. We hope you understand our position and apologize once again for this incident. Sincerely, The Customer Service Team
2
/5
★★☆☆☆
The items were well packed and in good condition upon arrival although neither kit was shrink wrapped. The order took almost a month to arrive. I did not realize the kits were coming directly from Europe. The price was not low enough to justify the long lead time. Tracking information from France was vague at best.
Mitch B.
purchased on 29/11/2024
3
/5
★★★☆☆
Shipment corresponds to the order but delivery times are particularly slow!!!!
Christophe C.
purchased on 30/11/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the delivery times were not up to your expectations. We understand that this can be frustrating and we are doing our best to improve these times. Thank you for your patience and see you soon!
2
/5
★★☆☆☆
The products arrived as ordered Too bad it took a month to receive them and it was not specified when ordering (04.12-23.12) It was also not specified that the products were not in stock
Nicole P.
purchased on 01/12/2024
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3
/5
★★★☆☆
This review could have been worse. The item shipped was not what I ordered, and communication with their customer service was complicated by the fact that they are located in France creating time and language barriers. However I do feel that they cared and did show concern for the issues, even if they couldn't resolve them, so I gave them the benefit of the doubt.
Steven H.
purchased on 25/11/2024
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service