/5
★★★★☆
based on 37018 reviews published
★★★★☆
based on 37018 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The product is very good, the only complaint I have is that it took much longer to arrive than what it said on the website at the time of purchase. If they improve the delivery it will be perfect. Thank you
Maite G.
purchased on 02/01/2025
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2
/5
★★☆☆☆
The items purchased were marked as "available", which made me prefer them ( while costing more than elsewhere ) over other sites where they would be "available to order" ( at a lower price.) Once ordered and paid for I then learned that before they would be shipped they would have to be ordered from the supplier, which extended the time. Had I known that the packages were not immediately fisponable I would have ordered elsewhere and spent less.
Gabriele Maria C.
purchased on 27/12/2024
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Answer from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
3
/5
★★★☆☆
I bought brass rods because I wanted them to be straight. They were sent in an envelope that was folded a little to fit in the letterbox.... You could have used rigid packaging...
Patricia S.
purchased on 24/01/2025
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Answer from 1001hobbies
Hello Madam, We're sorry to hear that the brass rods you ordered did not arrive in perfect condition. We fully understand your disappointment and regret that the packaging used was not rigid enough to guarantee optimal protection. Your feedback is valuable and we will take it into account to improve our packaging methods for this type of product. We apologize again for this incident, and remain at your disposal should you have any questions. Best regards Laure
2
/5
★★☆☆☆
Ordered product (mid January) when the site indicated it was in stock, then got email saying it was not deliverable and cancelled the order with money back, however the product was shipped last week anyway and they do not respond to email.
Richard V.
purchased on 04/01/2025
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3
/5
★★★☆☆
First order on this site on January 8 and delivered on February 3 because on this site the mention available means at the supplier but is not mentioned which is misleading because according to 1001 hobbies that means at the supplier but that I knew after placing order moreover no time was mentioned in the exchanges by mall therefore I had to raise 3 times to have a date of arrival of the product on the other hand I always had an answer to my reminders but I do not think of recommending on this site.
Alain C.
purchased on 08/01/2025
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Answer from 1001hobbies
Hello Sir? We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do everything in our power to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001HOBBIES
3
/5
★★★☆☆
Problem with delivery
Antoinette L.
purchased on 23/01/2025
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Answer from 1001hobbies
Hello Madam We regret this error and apologize for the inconvenience. However, we would like to draw your attention to the fact that your order was pre-ordered at the time you placed it. This information is indicated both on the product sheet and in the confirmation of receipt sent by email after your order. We apologize once again. Sincerely, 1001hobbies
3
/5
★★★☆☆
As I've already written to you, it would be good if the labels on the jars didn't obscure the reference number. What's more, your paints are overpriced compared with other claims for the same brand and manufacturer.
Benoit G.
purchased on 09/01/2025
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Answer from 1001hobbies
Thank you for your feedback. We understand your point of view regarding the labels and will do our best to improve the visibility of the references. As for the price of the paints, we have taken your comment into account and will check the competitiveness of our prices. Your opinion is invaluable to us in improving our services. Have a nice day!
3
/5
★★★☆☆
Medium
Rene C.
purchased on 06/01/2025
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Answer from 1001hobbies
Thank you for your feedback. We take your comments into account and are always listening to improve. Feel free to share more details if you like. Have a nice day!
3
/5
★★★☆☆
Fine, only delivery takes several days (week). You think you are ordering on a Dutch site but it turns out it has to come from France.
Jan L.
purchased on 27/01/2025
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3
/5
★★★☆☆
Shipping lumga
Stefano Q.
purchased on 14/01/2025
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Answer from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
3
/5
★★★☆☆
The contents of the parcel were not sufficiently protected against shocks. I received a broken bottle, probably during transit by the delivery service.
David L.
purchased on 20/01/2025
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
The marker I received is not the one I ordered
David L.
purchased on 22/01/2025
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Answer from 1001hobbies
Hello, Thank you for taking the time to report this incident. We are sorry for the inconvenience and invite you to contact our customer service ([email protected]), who will be able to find the most appropriate solution to your problem. Sincerely, 1001hobbies
3
/5
★★★☆☆
The basic problem is the delivery time compared to other suppliers. Otherwise, nothing to report
Francesco A.
purchased on 31/12/2024
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Answer from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
3
/5
★★★☆☆
Delivered well
Nacho D.
purchased on 20/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
2
/5
★★☆☆☆
I've had a few problems with this site recently. When I accidentally placed a duplicate order (keep an eye on the quantities in the basket), I immediately reacted by sending messages and e-mails. I did receive one copy, but I've been waiting for a refund on the other for almost a month. Another example of my perennial dissatisfaction: when I was unpacking a model, I realized that a decal sheet was missing: I sent them a message, they replied saying they'd take care of it... then nothing. Now I wait...
Thierry D.
purchased on 31/12/2024
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Answer from 1001hobbies
Hello Sir, We regret your opinion and apologize. The refund request was made on 16/01/2025. At the time of your request, we renewed this request. The accounting department told us that it was processed within the legal deadline, i.e. 14 working days. Is this the case for you? Sincerely, 1001hobbies
3
/5
★★★☆☆
I waited 19 days for my order for items that were marked on the website as available in 1-2 days. That is not acceptable. A bad rating from me for that.
However, I've already had contact with customer service twice, so full marks for that. So my opinion: great troubleshooting and customer service, miserable delivery times
Thomas B.
purchased on 08/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
Delivery took a very long time compared to Amazon or ebay. But was announced for this period. You are very expensive compared to others. But you have a large selection and many new products in your range.
Thomas Z.
purchased on 09/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
Problem with product received. Not solved.
Martial P.
purchased on 31/12/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
Stipulated delivery time 1 to 2 weeks, order received after 3 months!
Ludo S.
purchased on 31/10/2024
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2
/5
★★☆☆☆
When you get a call, all you get is an answering machine with: press 1 etc. It sucks !!!!!!!!!!!!!!!!!
François G.
purchased on 17/01/2025
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Answer from 1001hobbies
Hello, Could you please provide us with a valid phone number so that our customer service can contact you? Best regards, 1001hobbies
3
/5
★★★☆☆
The service is perfect, but the prices are considerably more expensive (approx. 20-30%) than at other European sites in countries bordering France (e.g. same product or part number, same scale and same manufacturer) Domage
Philippe L.
purchased on 17/01/2025
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
I had to ask for the whole order to be cancelled before they decided to send me what was available.
Patrick B.
purchased on 30/12/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
The order arrived correctly and on time. I give it three stars because all the jars had a sticker that prevented me from knowing what reference it was and removing it was not so easy, that's why the 3 stars.
Vicente C.
purchased on 15/01/2025
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
In the last order there has been a long delay and little information about the reason for the delay.
Javier M.
purchased on 17/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
Don't be in a hurry.... Items marked available but not, 1 month wait.
Jeremy H.
purchased on 31/12/2024
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2
/5
★★☆☆☆
The webstor origins cartoon ver action figure appeared to be available, but it was actually to be ordered from the supplier. when it finally arrived, i got the surprise that the card back was bent 90 degrees at the blister level. if i wanted to resell it, i would have to do so as loose. fortunately, 1001 hobbies caters to collectors, who notoriously demand the perfect box...
Giacomo C.
purchased on 05/01/2025
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3
/5
★★★☆☆
One item turned out to be out of stock, but I was not informed about that. It was only when I inquired that the missing part of the order had just arrived. In the end, it took more than 3 weeks before I received my items.
Bastiaan L.
purchased on 27/12/2024
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3
/5
★★★☆☆
Delivery time too long
Christian S.
purchased on 14/01/2025
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3
/5
★★★☆☆
Delivery poorly packed and took very long, came from France indicate this when ordering. Also indicate that free delivery is only with pickup. Now you only find out when it is ordered/paid. Still satisfied hence the sufficient greetings Henk
Henk S.
purchased on 08/01/2025
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3
/5
★★★☆☆
You should check order status and take action before the customer does. After 2 weeks after payment, order confirmation was still missing. After the reminder however the order was processed and arrived correctly.
Roberto C.
purchased on 28/12/2024
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