Reviews 1001hobbies

Delivery address no longer existed!, and 1001hobbies is/was unreachable by email and phone not! French emails about shipping are incorrect Well everything solved by DPD and package received later

After the order, it remained quiet which raised some suspicion for me, but after a while they were honest and admitted that they had lost the order. We are all human and mistakes can happen. In the end, the construction kit was delivered in perfect condition all the way from France. I would order a construction kit from them again, no problem.

The order was delivered two months after the order was received, and in response to my inquiry, I was only answered two weeks later.

When I placed my order, there were supposed to be explanations in French, and they are not there.

Excellent

For the second time, incorrect package destination with impossibility or difficulty in retrieving them.

It took a long time before the items were available. Uncertainty about who took over the shipping from Chronopost in the Netherlands and where the package was ultimately delivered. Annoying that 1001 hobbies was not reachable by phone. After the message that the package was delivered, it took another 4 days before I could pick it up.

1 week of delay is really too long

Arrival in a short time not at home but in storage

Failure to respect the announced delivery time upon receipt of the order...

The supposed models available take a month to be sent. None

1 month for delivery is way too long

Hello: ordered on your site, you boast free shipping for an order over 69.00 €, not applicable. False advertising? Too bad

I did not receive the correct ordered reference. And I have no feedback from customer service at the moment

Delivery date was a lot later than advertised. On the delivery date there was only a message that the package was damaged. A few days later a message that delivery date was cancelled or changed by me (though I did not do that). Eventually package arrived. I had to look up the changes myself, I did not get updates. Also I did not get any replies on my mails to customer service.

All good

It arrived after 20 days, late compared to when I needed it.

I had to go pick up the package 20km from my house

Two stars because the price remains the most interesting I could find... However, out of 4 products, only 3 were received and no information on the missing product... despite follow-up emails, no response... I will initiate a refund procedure via PayPal, no doubt I will hear back quickly.

Site with beautiful models, unfortunately the announced delivery times will never be respected. If you really want a model for a specific date, take a big maneuver, otherwise order elsewhere.

Bad laser cutting, broken slat

Hello Rather disappointed, missing items refund in the form of a voucher which does not interest me. Package cobbled together from a not-so-great cardboard, also poorly protected the products were placed and they were moving around in the box.

The package arrived a month after the order because the outdated site showed the item as available, when in fact it was not at all.

Delivery too long

Too long delays between order and receipt

Package received with a release date pushed back by 6 weeks without notification and no response from customer service

3 months to receive 2 rolls of fabric, 2 spray cans of paint, and one glue really very long especially without notifying on the site about the supply shortage and without apologies. Moreover, unreachable by phone and does not respond to messages. Even from Asia now it's faster. Really very disappointed with 1001 hobbies. Best regards

Delivery time too long, and package arrived damaged and opened?

Hello, Delivery times are too long, especially since you are no longer in Montreuil, to pick up the products. Best regards

I am satisfied. It took a long time to arrive and the package was unfortunately a bit damaged. But I am still satisfied.

Order as expected. However, the delivery time indications are misleading: my item was marked as shipped within a week. I received it after a month.

Ordered last June for my son who was born on August 25, 2024. Finally received it on Saturday after many emails.

I selected the brt point but it never arrived, then I was contacted by brt to go pick it up quite far away.

I thought I was ordering a model but I only received some elements for this model (poorly explained).

Poorly packaged, rolled up in weakly damaged cardboard, causing the corners and edges of the book to be dented.

Delivery time very (TOO) long. I ordered another airfix item from another provider, result: delivery in 5 days and payment made after delivery.. while I was debited 48 hours after my order with you....

I received my package which was open, via the Carrefour relay point even though I had requested another relay point.

I am still waiting for the refund for my other pre-order for info.....

Delay in delivery

Too long on the road.