★★★★☆
based on 38216 reviews published
Latest neutral customer reviews
Two empty boxes????
We regret this review and apologize for this incident, which is beyond our control.
Could you please email us the references of these boxes? We are waiting for the two boxes in order to assist you and proceed with their replacement.
Best regards,
1001 Hobbies
The order received does not match as a building box is missing
2 months between the order and receipt, for figurines that were supposed to arrive in a week...
We sincerely regret this review and apologize for this delay.
We would like to clarify that at the time of your order, the product SHOOTOUT! Vietnam War Series, for which you ordered two copies, was only received in stock as a single copy. As soon as we received the order, we immediately placed a new order for the product to send it to you as soon as possible.
We renew our apologies for this setback and advise you to prioritize products marked as "shipped today" to ensure their immediate availability.
We remain at your disposal for any questions or follow-up and hope to fully satisfy you with your future orders.
Best regards,
1001hobbies.
I am disappointed with the delivery time. Apart from that, the order is as expected.
The customer service has improved a lot compared to before, but I have not yet received 2 out of the 10 ordered items.
The order took a long time to ship and in the end, one item was missing, and the support has still not responded to me about this issue.
We regret this review and apologize for the situation.
We would like to draw your attention to the fact that we have indeed responded to all your emails and have processed your refund request for this product that was taking too long to arrive.
We thank you for your understanding and remain at your disposal for any further questions.
3 weeks delay given the shipping rates....not very satisfied!
We sincerely regret this review and apologize for this situation.
We would like to draw your attention to the fact that the product ELASTIC RIGGING SPOOL (SUITABLE FOR 1:72 / 1:350/1:700) was ordered from our supplier the day after your order. However, due to a delay from the supplier, of which our logistics service was not informed in time, the shipment took longer than expected. Some suppliers prefer to wait until they have a larger order before shipping products, which led to a shipment within 2 weeks, instead of the contractual week.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
2: delivery too long
Well-made site, many products, very kind customer service but a month to receive the product is really too much, if you didn't have it available it would be better not to give the option to purchase it, my opinion is absolutely subjective
Lack of communication and stock problems. If I hadn't complained, I would still be waiting.
Although I do not hold the seller responsible, the methods and vendors used for shipping are not up to par.
Unfortunately the delivery took far too long (2.5 weeks).
Unfortunately eea went wrong with the delivery. Eventually resolved well but after enough email traffic.
I am half satisfied. I did receive my order even though it took time. However, who decided to stick a label on the Tamiya paint pots? Great, now we have a color hat and no longer the label with the reference. Just because the color is visible doesn't mean it's not a specific reference that doesn't dilute like another.... Really, I find this completely useless. It ruins my shopping experience!
Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.
We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.
Best regards,
1001hobbies
Wide choice but very long delivery.
Game damaged, ordering system a bit weird with products available but available. I don't think I'd recommend this place. Having said that, because not everything is black and white, good customer service was reactive in sending me part of my order (even though it was damaged).
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
Delivery time MUCH TOO LONG.
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
Package was flimsy and not up to the task, one of the bottles of paint had damage to the cap, thankfully it did not spill or the whole contents of the order would have been destroyed. I had to be transferred to another bottle immediately. Also, the whole order was about 10 days later than first notified.
Big delivery problems with chronopost
Unfortunately the order was incomplete. However, as I have never had any other ordering problems with your company, I will always order from your site if I need to.
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).
We would like to thank you for your confidence in us.
We apologize once again.
Yours faithfully
1001 Hobbies customer service.
Five stars
Delivery not held in the time given by the site, models missing part.
The product was marked "available" when I ordered it ... but I waited 15 days before receiving it. A misleading and regrettable statement
We apologize for the delay in processing your request. We would like to draw your attention to two important points on our website:
Products indicated as "available" are currently on order with our suppliers for our customers.
Products marked "available for dispatch today" are in stock in our logistics warehouse, and are dispatched within three days.
We regret that the distinction between these two statuses was not clear to you.
Thank you for your understanding.
Yours faithfully
The 1001Hobbies team
Came from France. Exactly what I had ordered. Took awhile but that’s customs. Good job
Small and expensive I have found it later on other sites for less than half the price.
Ordered a Gunpla model. They have quite a few in the store but a lot of them are actually in backorder meaning you've no idea when you'll get them. Keep in mind that this store is based in France so shipping to the Netherlands was quite a bit more expensive. Otherwise the actual delivery was fine. My item took three workdays to arrive. All and all not really a remarkable experience. I'd only recommend them for Gunpla kits that aren't available anywhere else and that they have in actual stock.
Fast delivery eventually, but website showed all products in stock when in fact none of them were and the delivery was missing an item, so I had to buy that elsewhere.
The ordered items often take very long before they are there a while ago I had ordered 2 boxes and I got 1 of them here several times been behind it has taken a long time but is neatly resolved I got another box sent for free that was then again classy otherwise friendly and neat customer service so not everything is bad but those orders should be better people pay for it too that can not be so
Plenty of choice, but crazy delays...... Even if it's marked available .....
The time between order and dispatch of the order is too long (almost 3 weeks) even though the products are in stock.
Delivery was pick up at point far away with digital bro problems there pay for delivery fee?
2 stars for delivery time. A package from China goes even faster. Too late for a birthday.
I received the order 24 days after payment.
Products as ordered. But I was a bit surprised by the delivery time of one month for an order declared available. Patience is a virtue. Having said that, it's true that on the scale of evolution, it's very fast...
7 days to send products that are "available" or "sent in 24h" is not cool. And it's not the first time, unfortunately.
Part of my order is missing
The 1001hobbies online store is good, they have many products at low prices and you get them quickly. But I filed a complaint about some products but never got a reply, which disappointed me. So I won't order such products from 1001 hobbies anymore.
The delivery took a very long time, there was no shipping confirmation. Shipping was from France and not from Germany as suggested. There was no customer service regarding delivery, but the response via PayPal was quick and friendly and the product arrived.
17 days to receive a package a bit long ....dommage
They take too long to deliver the order.