/5
★★★★☆
based on 37292 reviews published
★★★★☆
based on 37292 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordered on 4/12/20 still has not... Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!!
Acheteur Vérifié
purchased on 28/12/2020
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Answer from 1001hobbies
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
1
/5
★☆☆☆☆
Delivery too long order December 15 still nothing received
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Order placed on December 2, everything available on the site. Shipped only on December 14 because of a supplier problem. Since order in the nature we are December 28. Too bad for Christmas! And 1001 hobbies launched an investigation after the deliveryman. 26 days and nothing. No thanks or rec
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Order preparation time too long. Order placed 061220 received 24
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Hello I must not be on the same site as the one in the comments I'm waiting for my order since December 15 it was for a gift impossible to reach them on the phone forced to go via Messenger but again an automatic message but nobody bothered to answer I'm really angry I can imagine the overload but the customer is warned both on the site and via the
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Not at all satisfied Backhoe received broken I expect a refund considering the price It's h
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
I placed an order but the product turned out to be faulty. I then asked to send it back for a refund. To this day, the parcel I sent back is still defective and I still haven't seen the color of my money. This has been going on for weeks. In short, the after-sales service is catastrophic.
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Invoice no.: CH241675 order no. 5QSTZDVPS ordered on 12-12-2020 : Since no news !!! ( no news good news ? ) In addition you ask me to evaluate you. Jean-Pierre BOO
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Goods not yet arrived (today 27.12.20) Re.v. 09.12.20 (over 18 days). Parcel arrived on 28.12. with wrong goods!!!
Verifizierter Käufer
purchased on 27/12/2020
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1
/5
★☆☆☆☆
Received too late
Acheteur Vérifié
purchased on 27/12/2020
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1
/5
★☆☆☆☆
Good evening, I ordered a small gift for Christmas which I have not yet received. Today is December 26. If the difficulties had been announced, I would never have ordered it. Waiting for information. Cor
Acheteur Vérifié
purchased on 26/12/2020
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1
/5
★☆☆☆☆
I don't have any advice to giveI still don't have my parcelyou tell me that my parcel has been dispatchedthe post office tells me that the parcel is still with the shipper.que pe
Acheteur Vérifié
purchased on 26/12/2020
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1
/5
★☆☆☆☆
I still haven't received it! And it's already past Christmas!
Comprador Verificado
purchased on 26/12/2020
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1
/5
★☆☆☆☆
I will never buy anything here again. Allegedly, money had not arrived even though I had a receipt from the bank. This company cannot be reached by phone. First there is a tape message and then the busy signal! After I wrote a very clear email, they found my money and told me that the goods would be sent. Then it only took 3-4 weeks and ""poof"" the package was already there!
Verifizierter Käufer
purchased on 26/12/2020
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1
/5
★☆☆☆☆
I did not receive my order made on December 6th. Very disappointing
Acheteur Vérifié
purchased on 25/12/2020
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1
/5
★☆☆☆☆
I ordered the item in early December and it still hasn't arrived it was supposed to be a gift for Christmas and I don't know if it will ever arrive
Acquirente Verificato
purchased on 25/12/2020
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1
/5
★☆☆☆☆
Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again
Verified Buyer
purchased on 24/12/2020
1
/5
★☆☆☆☆
Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Order was supposed to be delivered on December 19th, it's now the 24th and I still haven't received anything !!!! it was a Christmas present
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Delivery times and prices
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Received battery that was disassembled or manufacturing defect
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Ordered products and didn���t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn���t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest peo
Verified Buyer
purchased on 23/12/2020
1
/5
★☆☆☆☆
Very poor after-sales service. I'm still waiting for a reply after 3 e-mails concerning order no. XN.
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
I have no news about my order
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
Hello Ordered received after 24 days shame and say buy local packaged in a simple envelope no protection 3 times too large products this ballade at least in Asia packaging adapted and very fast 8 10 days the 24 days Paris Villiers-sur-Marne... And 8 euro Site to avoid Never again... Go to aliexpres more serious. Cheaper and delivered to you.... Bye
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
Ordered december 11th and still not received 2 weeks later ta
Acheteur Vérifié
purchased on 23/12/2020
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1
/5
★☆☆☆☆
Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can't be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it's now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Acheteur Vérifié
purchased on 23/12/2020
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Answer from 1001hobbies
Mr. Sury, Thank you for your comments. We insist that customer satisfaction is our priority. Our customer service will contact you as soon as possible. See you soon on our website 1001 hobbies
1
/5
★☆☆☆☆
Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Verified Buyer
purchased on 23/12/2020
Answer from 1001hobbies
Mr. Sury, Thank you for your comments. We insist that customer satisfaction is our priority. Our customer service will contact you as soon as possible. See you soon on our website 1001 hobbies
1
/5
★☆☆☆☆
I placed an order on 31220 On 41220 the money was already withdrawn from my account Today on 231220 I still have not received my order I have already sent about 4 mails and still get the answer that the package is being sent I do not know how long I have to wait for the Christmas present for my grandson! What I do know is that I will never order anything from 1001hobbies again.
Geverifieerde Koper
purchased on 23/12/2020
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