/5
★★★★☆
based on 36830 reviews published
★★★★☆
based on 36830 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Furious!! order the 2311 - NOTHING RECEIVED to date!! I will file a complaint!
Acheteur Vérifié
purchased on 20/12/2020
Translated review
1
/5
★☆☆☆☆
End-November order (IT1246 NATO pilots and ground staff) never received. Very dissatisfa
Acheteur Vérifié
purchased on 20/12/2020
Translated review
1
/5
★☆☆☆☆
I still haven't received the model I ordered on December 16, despite paying €14.99 for delivery within 48 hours! My package has still not left. Impossible to chat with them on their site. I left an e-mail on Saturday but no reply to date. Very disappointed. I hope to receive this gift for my husband sooner.
Acheteur Vérifié
purchased on 20/12/2020
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1
/5
★☆☆☆☆
0 j'ai passé une commande je devrais être livré le 1112 depuis cette date ils marquez produit indisponible il a encaissé l'argent surement en sachant qu'ils ne peuvent fournir j'appelle ça du vol . Answer: 1001 MAQUETTES 6 hours ago Mr Leforestier Thank you for your comment. We would like to inform you that we have refunded your order. We wish you a very happy holiday season 1001 hobbies customer service. received by email It is a stock error. We regret that the product is out of stock. As a result: Either we will issue a credit note for the value of the missing product (credit note valid for 1 year on a future order, with no minimum purchase and can be split). Or we offer to replace your product with an item of your choice available on our site and in stock. (with a price of + or - 5% of the original product). me: I don't call that
Acheteur Vérifié
purchased on 20/12/2020
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1
/5
★☆☆☆☆
I am told that my parcel is waiting for me at the relay point but there is no parcel in my name...what should I do?
Acheteur Vérifié
purchased on 20/12/2020
Translated review
1
/5
★☆☆☆☆
Delivery too late order placed more than three weeks ago
Acheteur Vérifié
purchased on 20/12/2020
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1
/5
★☆☆☆☆
I am sorry to convey my dissatisfaction because I have not yet received my package and I placed the order last December 6th and I am still waiting for it. You have sent me an approximate date of the 24th and I have to deliver it as a birthday gift on December 23rd. I am of course very unhappy because when I placed the order it specified that I would receive it in 4 days at the latest. VERY DISSATISFIED
Comprador Verificado
purchased on 20/12/2020
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1
/5
★☆☆☆☆
The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status just still not an overall delivery date. Otherwise I was very pleased.
Verified Buyer
purchased on 19/12/2020
1
/5
★☆☆☆☆
Nothing received yet
Acheteur Vérifié
purchased on 19/12/2020
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1
/5
★☆☆☆☆
Package received with unprotected brush and ab
Acheteur Vérifié
purchased on 19/12/2020
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1
/5
★☆☆☆☆
Bit strange that I can already give my opinion now because I ordered on 4-12 and have not yet received the order it is now 19-12 - it is now 23-12 and when I look track and trace it says - Package has not yet been received or processed by PostNL
Geverifieerde Koper
purchased on 19/12/2020
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1
/5
★☆☆☆☆
I ordered a puzzle on 241120 shipped on 2611 and it still has not arrived! Order Num 3BCPTJQHG.
Acquirente Verificato
purchased on 18/12/2020
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1
/5
★☆☆☆☆
A week before Christmas I still see nothing coming. Order placed on Nov 30th, expected to arrive on Dec 10th, and still nothing on the 18th. Impossible to reach by phone and no answer despite emails sent. Maybe I'll get an answer with c
Acheteur Vérifié
purchased on 18/12/2020
Translated review
1
/5
★☆☆☆☆
No news of my order placed ten days previously. No response either by phone or e-mail.
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
Fast delivery time... However, the situation became more complicated when we had to return one of the products in the order (a product that did not meet our expectations): the request had been made on the site for over a week now and still no message authorizing the return. Customer service is unreachable by phone. In short, it's better to be totally satisfied with your order and have nothing to return.
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like you to explain what's going on. I don't agree with your slogan "Our customers love us".
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like some explanations. I don't agree with your slogan: "Our customers love us".
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
I am writing again to insist that I placed an order more than a month ago and I still have not received it and I have not received any answer or solution. Here there are people who write that everything is perfect, of course it is not my case and it is not the case of many other people who write. It is unbelievable that they do
Comprador Verificado
purchased on 18/12/2020
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1
/5
★☆☆☆☆
Don't even think about buying. I am editing a previous review because the system won't let me make another review. This is my second review of the same order. I ordered it 20 days ago I made a review 4 days ago that they answered me today telling me that customer service will contact me lie. They send you a tracking number from the post office showing that they have not delivered the package to the post office for delivery. I will continue to update every day the valuations for everyone to know.
Comprador Verificado
purchased on 17/12/2020
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1
/5
★☆☆☆☆
I am tired of not getting an answer about an order I placed on 11-15-2020. More than a month and they have not even delivered it to the post office to deliver it. Please give me my money back because if it doesn't arrive before 12-23-2020 I don't need the order anymore.
Comprador Verificado
purchased on 17/12/2020
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1
/5
★☆☆☆☆
Hello The M1A1 Abrams Nato RC 172 tank ordered as a birthday present is not working. We have contacted you via your interface in order to find a solution and our message has not been returned. Please contact us to resolve the situation.
Acheteur Vérifié
purchased on 17/12/2020
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1
/5
★☆☆☆☆
Unacceptable order placed almost 2 months ago and still being processed I will no longer order on this site it's been 2 times that it's the mouis
Acheteur Vérifié
purchased on 17/12/2020
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1
/5
★☆☆☆☆
I placed the order on 2711 until 1112 did not register it and on 1512 they sent it today 1612 I received it. Thanks to the fact that I paid with paypal I was claiming the amount and in three days they have sent it to me if not I would still be waiting . I do not buy again aq
Comprador Verificado
purchased on 16/12/2020
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1
/5
★☆☆☆☆
1 star because 0 is not possible. Ordered a model on December 4 and opted for fast delivery at more than 8 euros to be sure to have it for Christmas. On December 10 no news, no tracking number, so I emailed to find out the status of my order and was told that they were waiting for the product and would send it to me as soon as they received it. Re mail from me on December 15 because still no news and then I'm told they had a stock problem and that the product is no longer available a week before Christmas and I'm offered a model that has nothing to do with the one ordered which I refuse and I therefore request a refund of 145€78 which I hope will be done as soon as possible that my grandson is a gift for Christmas. 1001 maquettes I
Acheteur Vérifié
purchased on 16/12/2020
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1
/5
★☆☆☆☆
Hello, I called on purpose to get information! The person was unable to give me any! I ask if it's suitable for 1 8-year-old child, and the answer is yes! But on the box it says not under 14 years!
Acheteur Vérifié
purchased on 16/12/2020
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1
/5
★☆☆☆☆
Never been so scammed order activated after 25 days despite paying additional costs for fast shipping parcel active and of the 200 pieces of clay balls paid almost 19 euros only 50 arrive this for me is FRAUD AND INDEEDED APPROPRIATION
Acquirente Verificato
purchased on 15/12/2020
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1
/5
★☆☆☆☆
Probleme avec mondial relais de nantes car le point relais ou il est sencer et être arrivé depuis vendredis 11 decembre a 11H15 A MODA ELNISSA A NANTES ne le trouve pas si vous pouvier faire quelque chose aupres de mondial RELAY je vous en serait reconnaissent car j'attend ce commande c'est pour noel. JE vous laisse mes cohordonne monsieur caens donovan numéro de colis 96646045 ainsi que mon mail pour une eventuel reponce cordialement
Acheteur Vérifié
purchased on 15/12/2020
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1
/5
★☆☆☆☆
Wrong items delivered difficult to get any answer from this company. Still waiting for refund of 144£. Bad custom service. Stay away
Acheteur Vérifié
purchased on 15/12/2020
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1
/5
★☆☆☆☆
Disappointed. Order placed on 0512 on the basis of available items. Delivery within 4 to 6 working days. Credit card debited on the FRIDAY. On the 11th, with no news, I contacted 1001 Maquettes and received a reply on the 14th: product received this weekend. Then on the 15th I learned that the main product was on its way from a supplier. By this I mean""article indisponible"" or ""en cours d'approvisionnement"". None of these mentions appeared on the site at the time of the order. To date, SEVEN of these items are advertised as available. As for telephone contact, it rings in the void. I do not recommend this merchant.
Acheteur Vérifié
purchased on 15/12/2020
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1
/5
★☆☆☆☆
This order was shipped over a month ago... This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
Acheteur Vérifié
purchased on 15/12/2020
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Answer from 1001hobbies
Mr. Sackman, Bedankt voor je feedback. Wij willen u erop wijzen dat wij vandaag contact opnemen met de vervoerder om te weten te komen waarom het pakket in de Verenigde Staten is geblokkeerd. Wij zullen ons best doen om ervoor te zorgen dat deze levering zo snel mogelijk plaatsvindt. Dank u voor uw begrip, 1001hobbies klantenservice.