/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I have only received part of the order and am still waiting for the second delivery. Problem management also leaves a lot to be desired. I placed my order three months ago and have not yet received a credit note.
Verifizierter Käufer
purchased on 27/10/2021
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3
/5
★★★☆☆
The order does not correspond to what was described as 125 sheets and I have received 10 sheets.
Comprador Verificado
purchased on 10/12/2021
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3
/5
★★★☆☆
Very long lead times (3 weeks to receive the item). Collection point changes at the last minute and further away than the one chosen.
Acheteur Vérifié
purchased on 26/11/2021
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2
/5
★★☆☆☆
Waiting 2 months for an order of over €170 without notice is just way too long.
Geverifieerde Koper
purchased on 03/12/2021
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2
/5
★★☆☆☆
The model boxes are very dusty it's unacceptable to make christmas presents to my grandchildren!!!!
Acheteur Vérifié
purchased on 10/12/2021
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2
/5
★★☆☆☆
Almost a month to receive the products . If an item is not available it would be legitimate not to leave it among those being purchased . Jonathan
Acquirente Verificato
purchased on 28/11/2021
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3
/5
★★★☆☆
The articles are very good and of good quality but the delivery times are far too long.
Acheteur Vérifié
purchased on 01/12/2021
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3
/5
★★★☆☆
Order took a long time to arrive
Comprador Verificado
purchased on 30/11/2021
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3
/5
★★★☆☆
Average delivery. Package damaged. 1 box damaged inside with broken figurine parts.
Acheteur Vérifié
purchased on 12/12/2021
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2
/5
★★☆☆☆
Mistake. a product received does not correspond at all to the product ordered. Fortunately, this rarely happens, but before the holidays, it's a bit of a bummer.
Acheteur Vérifié
purchased on 11/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Preparation a little long
Acheteur Vérifié
purchased on 27/11/2021
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3
/5
★★★☆☆
The prices are attractive, I easily found what I wanted. The big negative point was the delivery time. We've got out of the habit of having to wait 15 days. If this had been specified, I would have been more reassured, as I didn't know the site and was afraid of a scam. Next time I'll do it in advance....
Acheteur Vérifié
purchased on 25/11/2021
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3
/5
★★★☆☆
I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....
Acheteur Vérifié
purchased on 26/11/2021
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3
/5
★★★☆☆
Rather long delivery time of 11 days. Received several emails in French.
Geverifieerde Koper
purchased on 02/12/2021
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3
/5
★★★☆☆
The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.
Acheteur Vérifié
purchased on 24/11/2021
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3
/5
★★★☆☆
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
Acheteur Vérifié
purchased on 04/11/2021
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3
/5
★★★☆☆
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
Acheteur Vérifié
purchased on 17/11/2021
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3
/5
★★★☆☆
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
Acheteur Vérifié
purchased on 23/11/2021
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2
/5
★★☆☆☆
No indication on your site that the item ordered was no longer in stock. This causes the customer complications and unnecessary payment.
Acheteur Vérifié
purchased on 23/11/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
LOOSE FIGURES WITHOUT THE MATRIX. MOST OF THE WEAPONS ARE BENT AND ALMOST BROKEN.
Comprador Verificado
purchased on 28/11/2021
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3
/5
★★★☆☆
Delivery took a little, long 2 weeks
Geverifieerde Koper
purchased on 27/11/2021
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2
/5
★★☆☆☆
I paid almost 13 euros for the Advent calendar to arrive on the 1st, and it arrived on the 9th.
Comprador Verificado
purchased on 25/11/2021
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2
/5
★★☆☆☆
Too easy to send a message after ordering to report a delay when it's the stock that's poorly managed.
Acheteur Vérifié
purchased on 22/11/2021
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Answer from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. We thank you for your understanding, Have a nice day 1001hobbies
3
/5
★★★☆☆
Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
Verified Buyer
purchased on 04/12/2021
3
/5
★★★☆☆
Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz
Acheteur Vérifié
purchased on 03/11/2021
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2
/5
★★☆☆☆
It gets better
Acheteur Vérifié
purchased on 30/10/2021
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2
/5
★★☆☆☆
I was expecting a much better model as far as quality goes.Not a 3 d printed piece of plastic,Especially for the total price of 60 dollars. I don't think I will be ordering much more since it costs double what the listed price is by the time one gets here.
Verified Buyer
purchased on 11/11/2021
3
/5
★★★☆☆
The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....
Acquirente Verificato
purchased on 12/11/2021
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3
/5
★★★☆☆
The order took a very long time to arrive, arrived too late for parcel night unfortunately.
Geverifieerde Koper
purchased on 27/11/2021
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3
/5
★★★☆☆
The packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points!
This is a model with fragile components. Sincerely
Acheteur Vérifié
purchased on 24/11/2021
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