/5
★★★★☆
based on 36830 reviews published
★★★★☆
based on 36830 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'm still waiting for my parcel
Acheteur Vérifié
purchased on 15/12/2020
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1
/5
★☆☆☆☆
Probleme avec mondial relais de nantes car le point relais ou il est sencer et être arrivé depuis vendredis 11 decembre a 11H15 A MODA ELNISSA A NANTES ne le trouve pas si vous pouvier faire quelque chose aupres de mondial RELAY je vous en serait reconnaissent car j'attend ce commande c'est pour noel. JE vous laisse mes cohordonne monsieur caens donovan numéro de colis 96646045 ainsi que mon mail pour une eventuel reponce cordialement
Acheteur Vérifié
purchased on 15/12/2020
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1
/5
★☆☆☆☆
Wrong items delivered difficult to get any answer from this company. Still waiting for refund of 144£. Bad custom service. Stay away
Acheteur Vérifié
purchased on 15/12/2020
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1
/5
★☆☆☆☆
Disappointed. Order placed on 0512 on the basis of available items. Delivery within 4 to 6 working days. Credit card debited on the FRIDAY. On the 11th, with no news, I contacted 1001 Maquettes and received a reply on the 14th: product received this weekend. Then on the 15th I learned that the main product was on its way from a supplier. By this I mean""article indisponible"" or ""en cours d'approvisionnement"". None of these mentions appeared on the site at the time of the order. To date, SEVEN of these items are advertised as available. As for telephone contact, it rings in the void. I do not recommend this merchant.
Acheteur Vérifié
purchased on 15/12/2020
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1
/5
★☆☆☆☆
This order was shipped over a month ago... This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
Acheteur Vérifié
purchased on 15/12/2020
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Answer from 1001hobbies
Mr. Sackman, Bedankt voor je feedback. Wij willen u erop wijzen dat wij vandaag contact opnemen met de vervoerder om te weten te komen waarom het pakket in de Verenigde Staten is geblokkeerd. Wij zullen ons best doen om ervoor te zorgen dat deze levering zo snel mogelijk plaatsvindt. Dank u voor uw begrip, 1001hobbies klantenservice.
1
/5
★☆☆☆☆
Very disappointed by this site is not 1st order and last paintings order November 30 ship December 9 after we will say it's covid ... Good apologies, I live in Paris and the store is closed, so I have to pay shipping costs. Then they'll tell us it's shipping delays, and on top of that, I'll have them delivered to a relay point, so maybe I'll get them in January !!!! I ordered fabric from Hong Kong and had it delivered in a week with free shipping... Then they tell us to support small small businesses.... Look for the mistake... I wouldn't be doing good publicity and I'd say that ordering from Hong is cheaper and more convenient.
Acheteur Vérifié
purchased on 14/12/2020
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1
/5
★☆☆☆☆
Bonjour je suis pas content la boite est arrivé écrasé mon mari est un collectionneur et les boites son tres importante deja l'envoi a ete tres long et en plus arrive en mauvais etat et en plus une boite non fermer j'aimerais un geste de votre part pour le désagrement pour une premiere commande je ne suis pas satisfait du tout cela n'est pas tres serieux cordialleme
Acheteur Vérifié
purchased on 14/12/2020
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1
/5
★☆☆☆☆
Ordered December 1st and still nothing received! It seems that it is still not transmitted to mondial relay !!! Abuser !! Will I get it for Christmas
Acheteur Vérifié
purchased on 14/12/2020
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1
/5
★☆☆☆☆
Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.
Acheteur Vérifié
purchased on 14/12/2020
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1
/5
★☆☆☆☆
Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.
Acheteur Vérifié
purchased on 14/12/2020
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1
/5
★☆☆☆☆
The parcel took 21 days although 7 days were initially specified. You are repeatedly put off and it is not possible to cancel even if the parcel has not yet been sent. After sending it back because the parcel arrived much too late, there was still no refund after more than a month. That was the first and also the last time I ordered anything here.
Verifizierter Käufer
purchased on 14/12/2020
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1
/5
★☆☆☆☆
I haven't received the right article
Acheteur Vérifié
purchased on 13/12/2020
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1
/5
★☆☆☆☆
Still waiting for my parcel
Acheteur Vérifié
purchased on 13/12/2020
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1
/5
★☆☆☆☆
Order placed on 1411 for an item said to be in stock and barely delivered on 1212...not very serious.
Acheteur Vérifié
purchased on 13/12/2020
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1
/5
★☆☆☆☆
I have not received it yet.
Comprador Verificado
purchased on 13/12/2020
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1
/5
★☆☆☆☆
Still not received my coli since november no explanationa bit disappointing
Acheteur Vérifié
purchased on 12/12/2020
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1
/5
★☆☆☆☆
I'm disappointed with the model, I thought I could build it from scratch, but it's just a piece of wood that you cover over. I'm really disappointed, especially for the price it costs.
Acheteur Vérifié
purchased on 12/12/2020
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1
/5
★☆☆☆☆
Product ordered in December 2020. Product expiry date October 2019... Cyano hardened and unusable. Very d
Acheteur Vérifié
purchased on 12/12/2020
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1
/5
★☆☆☆☆
I have not received my order yet. Impossible to give a good opinion after more than 1 week. The shipping information is false.
Comprador Verificado
purchased on 12/12/2020
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1
/5
★☆☆☆☆
Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.
Verified Buyer
purchased on 11/12/2020
1
/5
★☆☆☆☆
Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.
Acheteur Vérifié
purchased on 11/12/2020
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1
/5
★☆☆☆☆
Metal earth model received with twisted packaging so model damaged and a brush c
Acheteur Vérifié
purchased on 11/12/2020
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1
/5
★☆☆☆☆
6th negative review... order 711 ... no reaction apart from a message telling me that customer service will contact me ... I'm still waiting ... I'll have to move up a gear with registered mail and procedure and etc etc ... too bad, I just wanted to make a model and not have to deal with this! in any case, one thing's for sure: NEVER AGAIN will I get 1001 MAQUETTES !!!! reply this morning from customer service, who are supposed to get back to me today ... that's only the third time and still nothing ... what a box!
Acheteur Vérifié
purchased on 11/12/2020
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1
/5
★☆☆☆☆
Very bad service I am waiting for a package since Monday. And now they put me stopped at the post office for incidence
Comprador Verificado
purchased on 11/12/2020
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1
/5
★☆☆☆☆
My experience so far is to select and pay for goods which are not then delivered. The delivery company Hermes failed to find our address which has been here for 40 years and returned the item to you. I suggest you find a reliable delivery company and either return our money or provided the goods. Update Still had no contact from customer service as promised. But have had 2 deliveries today from Hermes via separate companies with no problems! How long is a couple of days replying to me? This is a Christmas present and it will be difficult to explain why someone has got nothing from me on Xmas day.
Verified Buyer
purchased on 10/12/2020
1
/5
★☆☆☆☆
Vreselijke communcatie en geen duidelijk inzicht in leveringen Product bleek na 3 weken niet op voorraad te wezen/ niet leverbaar te zijn waarbij eerder verteld werd dat het onderweg was en de week na besteldatum zou worden verzonden. Helaas is de webshop onbereikbaar per telefoon en krijg je vreemde half franse e-mails terug wanneer je contact zoekt. Nu bleek dat mijn bestelde product niet geleverd kon worden kreeg ik eerst een mail met 3 opties: annuleren en geld retour, een credit of een alternatief product. Na gemaild te hebben dat ik de order graag gecancelled zie en mijn geld retour krijg. Vervolgens komt er een nieuwe mail binnen waarbij de optie tot terugbetaling van de bestelde goederen is weggehaald maar geen response op mijn eerder gestuurde e-mail.. beetje apart. Al met al tot dusver een slechte ervaring en mijn geld nog niet retour ik vermoed dat dit een ongoing story gaat worden gezien het stroeve verloop tot nu. Mochten de zaken binnen korte termijn netjes en correct worden opgelost pas ik uiteraard mijn review hiernaar aan.
Verified Buyer
purchased on 10/12/2020
Answer from 1001hobbies
Goedemorgen, meneer, Wij betreuren dit incident en vragen u te geloven dat dit soort incidenten voor ons zeer onaangenaam is. Wij informeren u dat de klantenservice zo snel mogelijk contact met u zal opnemen. Met vriendelijke groet, 1001hobbies klantenservice.
1
/5
★☆☆☆☆
I'm very disappointed - I placed my order on November 6 and still haven't received anything, even though it was supposed to have been shipped on the 18th.
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
More than a week to prepare a parcel I've never seen that anywhere else. It's cheaper and just as fast to ship to China.
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
Vreselijke communcatie en geen duidelijk inzicht in leveringen Product bleek na 3 weken niet op voorraad te wezen/ niet leverbaar te zijn waarbij eerder verteld werd dat het onderweg was en de week na besteldatum zou worden verzonden. Helaas is de webshop onbereikbaar per telefoon en krijg je vreemde half franse e-mails terug wanneer je contact zoekt. Nu bleek dat mijn bestelde product niet geleverd kon worden kreeg ik eerst een mail met 3 opties: annuleren en geld retour, een credit of een alternatief product. Na gemaild te hebben dat ik de order graag gecancelled zie en mijn geld retour krijg. Vervolgens komt er een nieuwe mail binnen waarbij de optie tot terugbetaling van de bestelde goederen is weggehaald maar geen response op mijn eerder gestuurde e-mail.. beetje apart. Al met al tot dusver een slechte ervaring en mijn geld nog niet retour ik vermoed dat dit een ongoing story gaat worden gezien het stroeve verloop tot nu. Mochten de zaken binnen korte termijn netjes en correct worden opgelost pas ik uiteraard mijn review hiernaar aan.
Acheteur Vérifié
purchased on 10/12/2020
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Answer from 1001hobbies
Goedemorgen, meneer, Wij betreuren dit incident en vragen u te geloven dat dit soort incidenten voor ons zeer onaangenaam is. Wij informen u dat de klantenservice zo snel mogelijk contact met u zal opnemen. Met vriendelijke groet, 1001hobbies klantenservice.
1
/5
★☆☆☆☆
On 15-11-2020 I placed an order and today 10-12-2020 I still have not received it. In the post office in the tracking of the shipment they say that it is preregistered the day 26-11-2020 which means that they have not yet delivered the package at the post office. Very bad fatal a d
Comprador Verificado
purchased on 10/12/2020
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