/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have received my order and I am very pleased with the service and the quality of the product. I would like to thank you for your excellent service.
Acheteur Vérifié
purchased on 22/12/2020
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1
/5
★☆☆☆☆
I had ordered 4 boxes of little roman soldiers at 172. Instead I received a sailing ship at 1177 the Britannia... That's 2 times I've ordered on this site. Probably the last time. Cdlt
Acheteur Vérifié
purchased on 22/12/2020
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1
/5
★☆☆☆☆
Hello. Very poor quality Breguet 2 Ponts model with lots of black fingerprints and lack of material on some parts. Very disappointed considering the cost compared to current models. Assembly instructions are poor. I don't recommend this model and this technology, which makes it necessary to plane all the parts.
Acheteur Vérifié
purchased on 22/12/2020
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1
/5
★☆☆☆☆
Product in stock at time of order 15 days later it becomes unavailable... I asked for a refund and immediately went to the store to buy an RC car, fearing I wouldn't have it for December 25. The next day I was told that there had been a computer problem and that my parcel had just been sent... I now find myself with 2 RC cars... Thank you 1001 maqu
Acheteur Vérifié
purchased on 22/12/2020
Translated review
1
/5
★☆☆☆☆
Let's remember: I placed an order on November 4. On November 25 it is pre-registered at the post office pending to be taken to the post office for delivery. Today is Dec 8 (more than 1 month after placing the order) and it is still pending to be taken to post office for distribution. Reply from 1001 hobbies Dec 8 2020 Hello Thank you for your email. Please be informed that our bindery service will get back to you as soon as possible. We look forward to hearing from you Customer Service 1001 hobbies I get a phone call on Dec 9 from a girl who must be from Eastern Europe who speaks and understands Spanish regularly and whom I can barely understand. She asks me if I want to reorder and I say yes. That same afternoon I receive an email that says "Reference number: COBI-21076 is not available so I have generated a credit note of 1999 euros valid for 1 year and usable once". Annoyed by the non-return of the money and for acting for the second time in the future and to run with shipping costs and to suffer again all this bad experience I answer with another mail in which I ask for the return of the 1999 euros or to change it for another article of the same value. On December 10 I receive another email confirming that the new order has been modified with the new article. On December 15 I send another email due to the lack of news and with the loss of confidence in the good work of this company whose website says "shipping between 5-7 days" to complain about the delay and "hurry". In the order history I see that only one item out of six that I ordered is in stock and the rest is "in process". On December 22 I receive this email: "You have ordered products with a long lead time as indicated on the product pages and in your basket summary of the""Ships in 2 to 4 weeks". We have estimated the delivery of your package between January 7th and 8th. Thank you for your understanding. See you soon." In other words, I place an order on NOVEMBER 4th to be delivered the following week approximately, and on December 22nd they lie to me with the "2 to 4 weeks" that now appears on their website to justify I suppose their nefarious management of orders. And I can no longer see the history of my orders. Well, it seems that I have to be annoyed. I totally discourage the purchase with this company as any other will surely do much better. I got carried away by some positive opinions and everyone gives their opinion as they see fit, but it's like playing Russian roulette and in that game there is nothing good to win. It is better to look for
Comprador Verificado
purchased on 22/12/2020
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1
/5
★☆☆☆☆
Lacks the sails printed in the assembly kit contrary to the presentation description on the sales site
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
Too bad there is no such thing as 0. I placed an order on 1312 with a supposed delivery date of 1712. After several reminders radio silence. I chose the articles specifically to have them for Christmas and it will not be the case. More than 10€ FOR SHIPPING. It's all nonsense and taking people for idiots. I'm disgusted. I don't recommend it and would like to be remitted.
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
My request for a refund is deliberately ignored! Several days after placing my order, I was informed that my item was no longer available due to a stock problem. I asked for a refund. No response. I sent another e-mail and was told that my article would soon be dispatched. Despite everything, I asked once again for a refund (it's almost Christmas and an amount of over 150€ is not insignificant). And no response. For the past 3 days, I've been getting standard emails telling me that my order is being processed. OK, but I've been asking for my money back for over a week. Why are you ignoring my request?
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
Deadlines not met
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
Parcel arrived in good condition on time BUT the product was defective so I sent an email to proceed with an exchange but apart from an email boat telling me to be patient I have received no response I find customer service exé
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
Furious!! order the 2311 - NOTHING RECEIVED to date!! I will file a complaint!
Acheteur Vérifié
purchased on 20/12/2020
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1
/5
★☆☆☆☆
End-November order (IT1246 NATO pilots and ground staff) never received. Very dissatisfa
Acheteur Vérifié
purchased on 20/12/2020
Translated review
1
/5
★☆☆☆☆
I still haven't received the model I ordered on December 16, despite paying €14.99 for delivery within 48 hours! My package has still not left. Impossible to chat with them on their site. I left an e-mail on Saturday but no reply to date. Very disappointed. I hope to receive this gift for my husband sooner.
Acheteur Vérifié
purchased on 20/12/2020
Translated review
1
/5
★☆☆☆☆
0 j'ai passé une commande je devrais être livré le 1112 depuis cette date ils marquez produit indisponible il a encaissé l'argent surement en sachant qu'ils ne peuvent fournir j'appelle ça du vol . Answer: 1001 MAQUETTES 6 hours ago Mr Leforestier Thank you for your comment. We would like to inform you that we have refunded your order. We wish you a very happy holiday season 1001 hobbies customer service. received by email It is a stock error. We regret that the product is out of stock. As a result: Either we will issue a credit note for the value of the missing product (credit note valid for 1 year on a future order, with no minimum purchase and can be split). Or we offer to replace your product with an item of your choice available on our site and in stock. (with a price of + or - 5% of the original product). me: I don't call that
Acheteur Vérifié
purchased on 20/12/2020
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1
/5
★☆☆☆☆
I am told that my parcel is waiting for me at the relay point but there is no parcel in my name...what should I do?
Acheteur Vérifié
purchased on 20/12/2020
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1
/5
★☆☆☆☆
Delivery too late order placed more than three weeks ago
Acheteur Vérifié
purchased on 20/12/2020
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1
/5
★☆☆☆☆
I am sorry to convey my dissatisfaction because I have not yet received my package and I placed the order last December 6th and I am still waiting for it. You have sent me an approximate date of the 24th and I have to deliver it as a birthday gift on December 23rd. I am of course very unhappy because when I placed the order it specified that I would receive it in 4 days at the latest. VERY DISSATISFIED
Comprador Verificado
purchased on 20/12/2020
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1
/5
★☆☆☆☆
Well, I placed an order 15 days ago and I still haven't received it and after several complaints I expect it to arrive at the beginning of the week....espe
Comprador Verificado
purchased on 20/12/2020
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1
/5
★☆☆☆☆
The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status just still not an overall delivery date. Otherwise I was very pleased.
Verified Buyer
purchased on 19/12/2020
1
/5
★☆☆☆☆
Nothing received yet
Acheteur Vérifié
purchased on 19/12/2020
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1
/5
★☆☆☆☆
Package received with unprotected brush and ab
Acheteur Vérifié
purchased on 19/12/2020
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1
/5
★☆☆☆☆
Bit strange that I can already give my opinion now because I ordered on 4-12 and have not yet received the order it is now 19-12 - it is now 23-12 and when I look track and trace it says - Package has not yet been received or processed by PostNL
Geverifieerde Koper
purchased on 19/12/2020
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1
/5
★☆☆☆☆
I ordered a puzzle on 241120 shipped on 2611 and it still has not arrived! Order Num 3BCPTJQHG.
Acquirente Verificato
purchased on 18/12/2020
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1
/5
★☆☆☆☆
A week before Christmas I still see nothing coming. Order placed on Nov 30th, expected to arrive on Dec 10th, and still nothing on the 18th. Impossible to reach by phone and no answer despite emails sent. Maybe I'll get an answer with c
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
No news of my order placed ten days previously. No response either by phone or e-mail.
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
Fast delivery time... However, the situation became more complicated when we had to return one of the products in the order (a product that did not meet our expectations): the request had been made on the site for over a week now and still no message authorizing the return. Customer service is unreachable by phone. In short, it's better to be totally satisfied with your order and have nothing to return.
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like you to explain what's going on. I don't agree with your slogan "Our customers love us".
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like some explanations. I don't agree with your slogan: "Our customers love us".
Acheteur Vérifié
purchased on 18/12/2020
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1
/5
★☆☆☆☆
I am writing again to insist that I placed an order more than a month ago and I still have not received it and I have not received any answer or solution. Here there are people who write that everything is perfect, of course it is not my case and it is not the case of many other people who write. It is unbelievable that they do
Comprador Verificado
purchased on 18/12/2020
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1
/5
★☆☆☆☆
Hello The M1A1 Abrams Nato RC 172 tank ordered as a birthday present is not working. We have contacted you via your interface in order to find a solution and our message has not been returned. Please contact us to resolve the situation.
Acheteur Vérifié
purchased on 17/12/2020
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