/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Don't even think about buying. I am editing a previous review because the system won't let me make another review. This is my second review of the same order. I ordered it 20 days ago I made a review 4 days ago that they answered me today telling me that customer service will contact me lie. They send you a tracking number from the post office showing that they have not delivered the package to the post office for delivery. I will continue to update every day the valuations for everyone to know.
Comprador Verificado
purchased on 17/12/2020
Translated review
1
/5
★☆☆☆☆
Hello The M1A1 Abrams Nato RC 172 tank ordered as a birthday present is not working. We have contacted you via your interface in order to find a solution and our message has not been returned. Please contact us to resolve the situation.
Acheteur Vérifié
purchased on 17/12/2020
Translated review
1
/5
★☆☆☆☆
Unacceptable order placed almost 2 months ago and still being processed I will no longer order on this site it's been 2 times that it's the mouis
Acheteur Vérifié
purchased on 17/12/2020
Translated review
1
/5
★☆☆☆☆
I placed the order on 2711 until 1112 did not register it and on 1512 they sent it today 1612 I received it. Thanks to the fact that I paid with paypal I was claiming the amount and in three days they have sent it to me if not I would still be waiting . I do not buy again aq
Comprador Verificado
purchased on 16/12/2020
Translated review
1
/5
★☆☆☆☆
1 star because 0 is not possible. Ordered a model on December 4 and opted for fast delivery at more than 8 euros to be sure to have it for Christmas. On December 10 no news, no tracking number, so I emailed to find out the status of my order and was told that they were waiting for the product and would send it to me as soon as they received it. Re mail from me on December 15 because still no news and then I'm told they had a stock problem and that the product is no longer available a week before Christmas and I'm offered a model that has nothing to do with the one ordered which I refuse and I therefore request a refund of 145€78 which I hope will be done as soon as possible that my grandson is a gift for Christmas. 1001 maquettes I
Acheteur Vérifié
purchased on 16/12/2020
Translated review
1
/5
★☆☆☆☆
Hello, I called on purpose to get information! The person was unable to give me any! I ask if it's suitable for 1 8-year-old child, and the answer is yes! But on the box it says not under 14 years!
Acheteur Vérifié
purchased on 16/12/2020
Translated review
1
/5
★☆☆☆☆
I'm still waiting for my parcel
Acheteur Vérifié
purchased on 15/12/2020
Translated review
1
/5
★☆☆☆☆
Never been so scammed order activated after 25 days despite paying additional costs for fast shipping parcel active and of the 200 pieces of clay balls paid almost 19 euros only 50 arrive this for me is FRAUD AND INDEEDED APPROPRIATION
Acquirente Verificato
purchased on 15/12/2020
Translated review
1
/5
★☆☆☆☆
CancellationCancellation after 2 days, i.e. within the GTC period (14 days) is ignored. Feedback is not given even after repeated e-mails. Only ever told that delivery will be made. Telephone contact not possible constantly ""busy"" return complicated must first be requested - costs to be borne by the customer - I no longer trust this company at all. My conclusion: I have never experienced such dubious customer treatment in e-business - I will never buy here again and will not recommend this store to anyone. Update from 16.12.20: As suspected, I am now supposed to return the goods to FRANCE at MY COST although I had canceled early and therefore would not have had to pay shipping costs. After reviewing other one-star ratings, I have no desire to wait for weeks for a refund of the purchase price. In addition, 1001 would like to know more about the incident from me - presumably my e-mails cannot be read because everything is clear from them. I'm not going to waste any more time here, I'll keep the overpriced goods and close the case for me once and for all. Update of 29.12.2020 on the reply from 1001: now it is claimed that my e-mails were not recorded even though my cancellation e-mails were used for further replies to delivery notifications from 1001. I have all the correspondence from 1001 as well. I guess the right hand doesn't know what the left hand is doing. End of story.
Verifizierter Käufer
purchased on 15/12/2020
Translated review
1
/5
★☆☆☆☆
RECEIVED THE ORDER ALL CORRECT AND WELL. THERE WAS A DELAY IN RECEIVING THE ORDER DUE TO LACK OF SOME PRODUCTS BUT WHEN I RECEIVED AN EMAIL FROM YOUR COMPANY INFORMING ME OF THE REASONS FOR THE DELAY EVERYTHING WAS ANECDOTAL. ALL CORRECT AND WELL UNTIL NEXT TIME.
Comprador Verificado
purchased on 15/12/2020
Translated review
1
/5
★☆☆☆☆
I have already claimed twice that I placed an order on 15-11-2020 and a month later it has not arrived. The explanation they give me is that it is in the post office, which is a lie. The post office has already told me that nothing has arrived to them, they have simply made the inscription but without delivering the package. I need them to tell me if it is going to arrive before the 23rd if it is not going to arrive the best thing to do is to cancel the order and get my money back. 1 month waiting for a package that anywhere else I order it will arrive in 3 days at the most. Answering with patience is not a solution. Where has it been seen that I paid for a package a month ago and I don't know anything about d
Comprador Verificado
purchased on 15/12/2020
Translated review
1
/5
★☆☆☆☆
Probleme avec mondial relais de nantes car le point relais ou il est sencer et être arrivé depuis vendredis 11 decembre a 11H15 A MODA ELNISSA A NANTES ne le trouve pas si vous pouvier faire quelque chose aupres de mondial RELAY je vous en serait reconnaissent car j'attend ce commande c'est pour noel. JE vous laisse mes cohordonne monsieur caens donovan numéro de colis 96646045 ainsi que mon mail pour une eventuel reponce cordialement
Acheteur Vérifié
purchased on 15/12/2020
Translated review
1
/5
★☆☆☆☆
Wrong items delivered difficult to get any answer from this company. Still waiting for refund of 144£. Bad custom service. Stay away
Acheteur Vérifié
purchased on 15/12/2020
Translated review
1
/5
★☆☆☆☆
This order was shipped over a month ago… This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
Verified Buyer
purchased on 15/12/2020
Answer from 1001hobbies
Mr. Sackman, Bedankt voor je feedback. Wij willen u erop wijzen dat wij vandaag contact opnemen met de vervoerder om te weten te komen waarom het pakket in de Verenigde Staten is geblokkeerd. Wij zullen ons best doen om ervoor te zorgen dat deze levering zo snel mogelijk plaatsvindt. Dank u voor uw begrip, 1001hobbies klantenservice.
1
/5
★☆☆☆☆
Disappointed. Order placed on 0512 on the basis of available items. Delivery within 4 to 6 working days. Credit card debited on the FRIDAY. On the 11th, with no news, I contacted 1001 Maquettes and received a reply on the 14th: product received this weekend. Then on the 15th I learned that the main product was on its way from a supplier. By this I mean""article indisponible"" or ""en cours d'approvisionnement"". None of these mentions appeared on the site at the time of the order. To date, SEVEN of these items are advertised as available. As for telephone contact, it rings in the void. I do not recommend this merchant.
Acheteur Vérifié
purchased on 15/12/2020
Translated review
1
/5
★☆☆☆☆
This order was shipped over a month ago... This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
Acheteur Vérifié
purchased on 15/12/2020
Translated review
Answer from 1001hobbies
Mr. Sackman, Bedankt voor je feedback. Wij willen u erop wijzen dat wij vandaag contact opnemen met de vervoerder om te weten te komen waarom het pakket in de Verenigde Staten is geblokkeerd. Wij zullen ons best doen om ervoor te zorgen dat deze levering zo snel mogelijk plaatsvindt. Dank u voor uw begrip, 1001hobbies klantenservice.
1
/5
★☆☆☆☆
Very disappointed by this site is not 1st order and last paintings order November 30 ship December 9 after we will say it's covid ... Good apologies, I live in Paris and the store is closed, so I have to pay shipping costs. Then they'll tell us it's shipping delays, and on top of that, I'll have them delivered to a relay point, so maybe I'll get them in January !!!! I ordered fabric from Hong Kong and had it delivered in a week with free shipping... Then they tell us to support small small businesses.... Look for the mistake... I wouldn't be doing good publicity and I'd say that ordering from Hong is cheaper and more convenient.
Acheteur Vérifié
purchased on 14/12/2020
Translated review
1
/5
★☆☆☆☆
Bonjour je suis pas content la boite est arrivé écrasé mon mari est un collectionneur et les boites son tres importante deja l'envoi a ete tres long et en plus arrive en mauvais etat et en plus une boite non fermer j'aimerais un geste de votre part pour le désagrement pour une premiere commande je ne suis pas satisfait du tout cela n'est pas tres serieux cordialleme
Acheteur Vérifié
purchased on 14/12/2020
Translated review
1
/5
★☆☆☆☆
Ordered December 1st and still nothing received! It seems that it is still not transmitted to mondial relay !!! Abuser !! Will I get it for Christmas
Acheteur Vérifié
purchased on 14/12/2020
Translated review
1
/5
★☆☆☆☆
Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.
Acheteur Vérifié
purchased on 14/12/2020
Translated review
1
/5
★☆☆☆☆
Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.
Acheteur Vérifié
purchased on 14/12/2020
Translated review
1
/5
★☆☆☆☆
The parcel took 21 days although 7 days were initially specified. You are repeatedly put off and it is not possible to cancel even if the parcel has not yet been sent. After sending it back because the parcel arrived much too late, there was still no refund after more than a month. That was the first and also the last time I ordered anything here.
Verifizierter Käufer
purchased on 14/12/2020
Translated review
1
/5
★☆☆☆☆
I haven't received the right article
Acheteur Vérifié
purchased on 13/12/2020
Translated review
1
/5
★☆☆☆☆
Still waiting for my parcel
Acheteur Vérifié
purchased on 13/12/2020
Translated review
1
/5
★☆☆☆☆
Order placed on 1411 for an item said to be in stock and barely delivered on 1212...not very serious.
Acheteur Vérifié
purchased on 13/12/2020
Translated review
1
/5
★☆☆☆☆
I have not received it yet.
Comprador Verificado
purchased on 13/12/2020
Translated review
1
/5
★☆☆☆☆
Still not received my coli since november no explanationa bit disappointing
Acheteur Vérifié
purchased on 12/12/2020
Translated review
1
/5
★☆☆☆☆
I'm disappointed with the model, I thought I could build it from scratch, but it's just a piece of wood that you cover over. I'm really disappointed, especially for the price it costs.
Acheteur Vérifié
purchased on 12/12/2020
Translated review
1
/5
★☆☆☆☆
Product ordered in December 2020. Product expiry date October 2019... Cyano hardened and unusable. Very d
Acheteur Vérifié
purchased on 12/12/2020
Translated review
1
/5
★☆☆☆☆
I have not received my order yet. Impossible to give a good opinion after more than 1 week. The shipping information is false.
Comprador Verificado
purchased on 12/12/2020
Translated review