/5
★★★★☆
based on 36831 reviews published
★★★★☆
based on 36831 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'm very disappointed - I placed my order on November 6 and still haven't received anything, even though it was supposed to have been shipped on the 18th.
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
More than a week to prepare a parcel I've never seen that anywhere else. It's cheaper and just as fast to ship to China.
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
Well still nothing received my note should be slightly higher if I receive my order by December 11 but do not expect sparks!!!! That aside, disappointed for a 1
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
It has taken an age to be delivered then when they do they don���t leave the package on the porch or put it through the Letterbox they take it away again-
Verified Buyer
purchased on 09/12/2020
1
/5
★☆☆☆☆
Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Verified Buyer
purchased on 09/12/2020
1
/5
★☆☆☆☆
Hello, my parcel has still not been delivered to the Boissy relay point. It has gone back to Paris 11 ?? even though it never arrived in Boissy. I know the person who runs the relay point. What's more, I've sent you 2 reminder emails on the subject, to which I've never received a reply. I'm therefore expecting a rapid response from you so that I can be delivered.
Acheteur Vérifié
purchased on 09/12/2020
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1
/5
★☆☆☆☆
We still have not received what we bought after 28 days, very bad.
Comprador Verificado
purchased on 09/12/2020
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1
/5
★☆☆☆☆
My order took a month to be delivered. I placed the order on 16th November and yet it transpired that it hadn't even been dispatched until 30th. During this time, no reason or apology was sent to explain this delay. When the order eventually arrived it was incorrect. The only saving grace was that a refund was supplied for the missing items - but I would much rather have had them in a timely fashion.
Verified Buyer
purchased on 08/12/2020
1
/5
★☆☆☆☆
Already a month since I placed my order ... time flies ... since my last message I've received a delivery confirmation (the fourth!)...in the 11th arrondissement in Paris . problème j'habite a Lille ... otherwise nothing new . (80 euros anyway the comma
Acheteur Vérifié
purchased on 08/12/2020
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1
/5
★☆☆☆☆
Interminable shipping
Acheteur Vérifié
purchased on 08/12/2020
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1
/5
★☆☆☆☆
I placed an order on November 4th. On November 25th it is pre-registered at the post office pending to be taken to the post office for distribution. Today is December 8 (more than 1 month after placing the order) and it is still pending to be taken to the post office for distribution.
Comprador Verificado
purchased on 08/12/2020
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1
/5
★☆☆☆☆
An order shipped 3 weeks after purchase even though the products were not out of stock! The result was a birthday present that arrived after the due date... I called after-sales 3 times, only to be told each time that it would be shipped the next day... the next day from when? next week? What nonsense! No apology or commercial gesture on their part! Their customers mean nothing to them! I would advise anyone not to buy from them!
Acheteur Vérifié
purchased on 07/12/2020
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1
/5
★☆☆☆☆
The two-week delay in dispatching the model was surprising in itself. The model was never delivered anyway, it's still in an inaccessible Mondial Relay depot that refuses to drop it off at the chosen relay point! I had a relay point 50 meters from my home (rue Vaubecour), but it was impossible to select it. The relay point on rue Tupin doesn't seem suitable to receive your products! What
Acheteur Vérifié
purchased on 06/12/2020
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1
/5
★☆☆☆☆
I'm still waiting for my order after three weeks of ordering.
Acheteur Vérifié
purchased on 06/12/2020
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1
/5
★☆☆☆☆
Order of 711 I was to be delivered on the 23rd ...nothing on the 24th message informing me that I had refused the parcel ?? on the 30th parcel available again ...but nothing at the relay point. today parcel apparently available again . third trip to the relay point (time taken out of my working hours) still nothing ... I made this comment three days ago . since then well nothing ... tel rings in a vacuum no message no communication . in view of the countless positive reviews I'm really out of luck . what can I do?
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
3 weeks delivery is too much so I won't order from you anymore if
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Promo code displayed after order still not dispatched 2 weeks later even though products were shown to be in stock. No response from service
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Unfortunately, prices are extremely high compared to other model suppliers. Lead times are extremely long. I tested another supplier a week ago and received the mock-up within three days of ordering, with a price difference of 30% compared with your site. You'll understand that I won't be ordering from you again.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Order placed at the beginning of October with all products in stock on the site. The sum was debited from my account 3 days later even though the parcel had still not been dispatched!!!! 2 weeks later I phoned the customer service and was met by a charming person who assured me that I would receive the parcel in two days....... guess!!!!!!! Nothing after two days. The following week I call back and get the same person who's sorry and tells me she's seeing her boss about my order and has to call me back or send me a text message....... guess!!!!!! I'm still waiting for the sms!!!!!..... I call back the following week and again come across the same person and tell him of my dissatisfaction and request a refund for my order. He understands my request and guarantees that I'll get my refund at the end of the week...... guess!!!!!!! I had to call again the following week to find another person who finally refunded my money. In short, the site doesn't send orders and doesn't honor customer requests..... I've deleted my account. There are many other more competent sites in France and abroad.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Not happy at all. There was no indication of what scale the plane was. I presumed for the price it would be 132 and it was a tiny 1/72nd scale. Feel I was deceived through the sake. I plan to return the goods when I���m able to find the time. Not a good exper
Verified Buyer
purchased on 04/12/2020
1
/5
★☆☆☆☆
My order still hasnt got to the parcel service yet after 7 days then i need to wait for it to get delivered i under stad its hard with covid but it should at least be with the parcel company by now
Verified Buyer
purchased on 04/12/2020
1
/5
★☆☆☆☆
My order was fulfilled incorrectly...I... My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
Acheteur Vérifié
purchased on 03/12/2020
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Answer from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
1
/5
★☆☆☆☆
My order was fulfilled incorrectly...I… My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
Verified Buyer
purchased on 03/12/2020
Answer from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
1
/5
★☆☆☆☆
My order was fulfilled incorrectly...I recieved an item I did not order and I didn't recieve the items I ordered at all...
Verified Buyer
purchased on 03/12/2020
1
/5
★☆☆☆☆
For my first purchase on the site I had ordered a metal model, but I received a poorly made plastic one, with torn packaging and a scratched transparent presentation case that was impossible to put in a window. I haven't heard from them since, despite an e-mail exchange. I don't recommend
Acheteur Vérifié
purchased on 03/12/2020
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1
/5
★☆☆☆☆
It won't appear on the site anyway... Only positive reviews. Site to be avoided ABSOLUTELY
Acheteur Vérifié
purchased on 03/12/2020
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1
/5
★☆☆☆☆
Model delivered with missing parts
Acheteur Vérifié
purchased on 03/12/2020
Translated review
1
/5
★☆☆☆☆
I ordered the 711 and it was supposed to be delivered on the 23rd ...nothing on the 24th ...message informing me that I had refused the parcel ?? on the 30th the parcel was available again ...but nothing at the relay point. today the parcel is apparently available again ...third trip to the relay point (time taken out of my working hours) still nothing ... more to come next week .
Acheteur Vérifié
purchased on 02/12/2020
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1
/5
★☆☆☆☆
Very good service.
Verified Buyer
purchased on 02/12/2020
1
/5
★☆☆☆☆
Very long shipping time that was not specified in advance
Geverifieerde Koper
purchased on 01/12/2020
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