Reviews 1001hobbies

Wrong package and no return of my written complaint by may

My experience was very bad more than 45 days ago I placed my order and it has not arrived yet the transport company has not received it they do not want to give me my money back. Compared to other companies very bad I have placed orders elsewhere during the pandemic and in a max of 5 days I had everything in my mailbox.

I placed an order with 1001 models on May 12 and it's been a month and I still haven't received it. I paid more for the fast shipping as it was for a gift. They don't answer my emails that yes they have charged everything and don't refund the money. If I don't receive my order in these days the next thing I will do will be to report it to the Co.

Delivery time on 15.5.-ordered on4.6.2020 delivered is 3 weeks by phone not ereic hbar also by mails no answer no instructions for use

Placed the order on May 15...now June 10 it is still being processed..after more than a month. Very bad experience

The products are good however I cannot accept that my order was accepted my credit charged and then was told later that 2 items were not available. I requested a refund however received a voucher to spend for the value of the products. Then had to work out for myself that I had to spend more than the value of the discount voucher to redeem the value of the voucher. The order was delivered in 2 parts and took 9 weeks from start to finish. Also poor communications and no apology for taking 9 weeks to complete the order. I will not be ordering from 1001mquetas again.t

Na meerdere keren bellen geen gehoor na meerdere keren bellen geen gehoor

Still haven't received my order

The same as in other opinions the product is not bad but it arrived 1 month later than they told me when I paid for it and when I complained they sent me emails where they blatantly lied to me saying that the economic shipping can take 4 to 6 weeks when at no time did they say it. In fact, they gave me a delivery date between May 11 and 13 (I ordered it on April 25) and I received it on June 8. One can understand a slight delay due to the coronavirus but I have ordered many other things online and it has taken me a couple of days. If you are in a hurry NO C

Na meerdere keren bellen geen gehoor

Na meerdere keren bellen geen gehoor na meerdere keren bellen geen gehoor

Order placed and paid for on March 31 As of May 8, they are no longer even responding to emails. They just made excuses and the package never turns out to have been delivered to colissimo. Made a complaint to the carabinieri They don't make a refund and only make excuses and then they don't even respond anymore They are just thieves !!!!

My experience with them is terrible, I placed an order paying the higher shipping costs to get the order for my partner's birthday and 3 weeks after the indicated date I still do not receive the order I send them an email and no one answers me no one gives me any solution. I feel completely deceived. I do not recommend it to

One month after purchase and I'm still waiting for the order......

I bought a model on April 25 and today, June 5, I still have not received my model. You have no shame every time I claim by mail you say that it is on its way. you don't even pick up the phone. Either the package arrives or you return the money.

Scammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!! Scam! Scame!!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Scam! Scame!! Scame!!! Paid over �100 on 5 May until 5 Jun still no item I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In �37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Scammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!! Scam! Scame!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Too slow to ship and prepare the package

Terrible aftercare service, I placed an order for an expensive model kit that arrived damaged, fair enough shipping is not their fault, however the box had been previously opened and repacked wrong, All three of there contact numbers do not work, sent multiple emails and when I finally got a reply they offered a 10% credit note, which won���t even cover the cost to repair or cover up the damage, since that email to which I replied to they have had no further contact with me nor given me the credit note. Unfortunate as the price was decent, and looking at other reviews I���m n

Hello The ad indicated a SD.KFZ. 25110 Ausf.C (beige and green color) and I received a SD.KFZ 2519 Ausf.C (gray color). I'm disappointed because on the invoice it says 25110. I think the seller lacks seriousness in his ad and could warn me, it's the least polite thing to do.

I paid for an express shipment to arrive in 3-4 days and it took 3 weeks and they offered me a refund of the shipping costs once after I requested them and they have neither refunded them nor replied to my request.

Very bad ! I have been waiting for more than a month for a package and they don't tell me anything they just send me automatic messages and nobody takes charge I paid in advance and I don't know if I will receive my order unfortunately.

I have not received the model for more than 1 month since I bought it and there is no telephone number or e-mail address where I can complain.

Today I am very unhappy with the service because it has been more than a month since I ordered some paints and they have not arrived yet. The customer service does not offer me any help, they only say that it has already been sent and they do not answer the phone. I just hope that my order arrives and at least the product is ok. Of course I will not buy from them again.

I placed an order on May 5. The order was paid for. When I saw that the order did not arrive, I phoned. An English-speaking operator because I found out that the head office is in Paris. I wrote an email asking and they sent me the tracking number of the shipment. The status of the shipment is always the same...and Celeris, who is the carrier, told me that they can't tell me anything. I have sent two more e-mails with no response. Today is June 2nd. And according to an automatic email the order was shipped on May 11th. My opinion is a shame.

This website works with the worst delivery company out there. Before making a purchase through this website check the reviews on the internet about Zeleris which is the delivery company they work with.

Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should���ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend ��25 to return the scaletrix as it���s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set

They're really clever - they don't reply to e-mails and what's more, they don't answer the phone under the pretext of containment, even today, June 3, despite the deconfinement. I'm PERSISTENT and I'm far from giving up my reminders because it's been LAMENTABLE since the beginning of the year.

Ordered four kits on 13th Maydelivered 3rd June Excellent service.

I placed an order of almost 200 euros on the 17th of March still has not arrived we are at the 3rd of June I wrote several emails but with answers they vague and I also asked to be refunded but they keep saying that the parcel will arrive.The traking of the French post office keeps saying that the parcel has not even been entrusted pessimi.Now I will move accordingly because after three months it is not possible that nothing has arrived yet

Very bad delivery even considering the epidemic situation. Very bad monitoring of the delivery. The product also is poorly conce pted

Dear Sir or Madam, my opinion is totally unsatisfactory because as of today I have NOT received my order. Regards

I have been claiming my package for days and it has been more than a month since I paid for it. I would like to know if you are as serious as you seem to be ***Please, a little bit of seriousness ***either you bring me the package or you give me my money back.

Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold of, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Last comment in request # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had 'closed and merged into this request'. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email 'we just received your products, and the refund will be available next week. Would you like tyour product .' Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply 'We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.' So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I'm confused as to which one.

Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’ Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.’ So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.

First order arrived on time the second one is 16 days in processing and no one responds to my emails.... bad.

Bad experience order placed on May 5 and I still have not received it I have sent message and I only receive automatic responses plus the phone does not work to make inquiries. I don't know what to do...the next thing to do is to call the consumer to make a complaint.

Nefarious. On May 11 I asked them to cancel my order. I was told it was not possible because it was in""preparation"". Their proposal was to return the order once it was received. They shipped it on May 12. One day after the cancellation request. Very bad on their part. What they are capable of doing to win a sale because I get more expensive return postage than the piece itself so I do not eat.

Hi a month ago I placed and paid for the order. I am still without the product and I need help...