/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Dommage il pourrait avoir une notice traduite en francais
Acheteur Vérifié
purchased on 10/11/2021
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3
/5
★★★☆☆
On the product itself, it's OK, except that it was a return from a customer, so it's not new! It's OK, so we'll pass.... On the other hand, the advert to sell it stipulated, promo!! Free shipping, but in reality I had to pay €20 more..... And that's not glop !!!
Acheteur Vérifié
purchased on 08/11/2021
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2
/5
★★☆☆☆
Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.
Geverifieerde Koper
purchased on 31/10/2021
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Answer from 1001hobbies
Hello, We thank you for your comment. We have 142000 references on the site, and you will understand that we cannot stock 142000 references in our warehouse. Therefore, a part of our stocks is kept at our suppliers. This explains why two weeks can pass between your order and the reception of your product. We apologize for this delay. @soon customer care from 1001hobbies.
3
/5
★★★☆☆
Product was good, price was good. Delay in shipping ( due to current circumstances) ok, the bad part is the tracking process and there is no good contact customer service.
Verified Buyer
purchased on 16/10/2021
3
/5
★★★☆☆
Generally ok but received an unexpected delivery cost of £68:51 which was not mentioned when i ordered. Also, USP demanded payment before handing over parcel, but they wouldn't accept a cheque (still legal tender) i don't do online banking and so had to find cash. pretty annoyed by both extra cost and UPS.
Verified Buyer
purchased on 29/10/2021
3
/5
★★★☆☆
Finally delivered yesterday (long delay due to UPS and the broker in the UK messing about AFTER it had cleared customs. 1001 hobbies had already CHARGED me to use PayPal! Never had that before, from any supplier anywhere!! Then, on top of the VAT charged in France, I also got a massive import charge. So my order ended up being over £500+. I have to assume/hope the item will be 100% OK…not opened as it is a Christmas present. I don’t know if I could have ordered this anywhere else…but if I could have I would. Will never buy again from a seller that uses UPS, they let you down BADLY, so the whole experience was a bad one. Have never had so much messing about, and I ship from all over the world.
Verified Buyer
purchased on 22/10/2021
Answer from 1001hobbies
Dear customer,
First of all, we sincerely apologize for this inconvenience.
Indeed, our company 1001hobbies is located in France (Paris). Therefore, the VAT charged in France may be significant in your country of origin.
This also explains the delivery time to your address.
However, the customer service will come back to you to solve the problem due to the import charge
Kind regards,
Customer Service.
First of all, we sincerely apologize for this inconvenience.
Indeed, our company 1001hobbies is located in France (Paris). Therefore, the VAT charged in France may be significant in your country of origin.
This also explains the delivery time to your address.
However, the customer service will come back to you to solve the problem due to the import charge
Kind regards,
Customer Service.
3
/5
★★★☆☆
Delivery rather late (more than a week), order itself also somewhat disappointed
Geverifieerde Koper
purchased on 22/10/2021
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3
/5
★★★☆☆
Out of date, wrong order, excessive price!
Acheteur Vérifié
purchased on 18/10/2021
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2
/5
★★☆☆☆
Order delivered on time but very disappointed by the contents of the box, badly deburred parts, brittle and difficult to assemble.I will not order any more products from this brand.very poor value for money.
Acheteur Vérifié
purchased on 31/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Almost a month for delivery of a product that was listed as immediately available
Acquirente Verificato
purchased on 12/10/2021
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3
/5
★★★☆☆
Expensive shipping costs nr Netherlands
Geverifieerde Koper
purchased on 28/10/2021
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3
/5
★★★☆☆
Fine, but I made two orders a day apart, and the sum of the two gave me free delivery.... One was sent to my address and the other by mondial relais , with both delivery charges.... Go figure. Too bad.
Acheteur Vérifié
purchased on 29/10/2021
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2
/5
★★☆☆☆
Biblical times to get products , I had to solicit myself to get the available sent and get the missing refunded . You can not wait that long to get products
Acquirente Verificato
purchased on 02/09/2021
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Answer from 1001hobbies
Dear Customer, Some of the products in your order were removed from stock by our suppliers before we received them. This caused a delay in delivery time and we sincerely apologize.
However, we will only send the products to you if we receive them, and we are always available to inform you about your pending products.
Sincerely, The Sales Department.
However, we will only send the products to you if we receive them, and we are always available to inform you about your pending products.
Sincerely, The Sales Department.
3
/5
★★★☆☆
Hello, I had ordered the DS 19 for the 60 years of citroen, included in the box the convertible ref: 80795. In your quote it is still there and you have sent the ref;1000567950 hardtop, too bad I want the convertible.
Acheteur Vérifié
purchased on 11/10/2021
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3
/5
★★★☆☆
The products were as ordered, but it took a week to arrive, one package came perfect and the other completely dented.
Comprador Verificado
purchased on 17/10/2021
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2
/5
★★☆☆☆
Le prime volte è stato tutto fantastico ma da quando ho richiesto il codice mt35021 che mi avevate detto di spedirmi successivamente perché avevate dimenticato di inserire nell'ordine fatto le cose non vanno più bene. Ho scritto molte volte ma ancora non ho ricevuto risposta alla mia domanda perché il prodotto da me richiesto è presente e disponibile ma io non riesco ancora ad averlo. Mi avete dato solo un buono corrispondente all'importo da me pagato per l'oggetto ma io vorrei quello che ho ordinato.
Comprador Verificado
purchased on 12/10/2021
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Answer from 1001hobbies
Mr , Thank you for your comment.mi sembra che lei abbia ricevuto un'e-mail che la informava che avevamo inviato il prodotto separatamente. This new order is number 285172 and will be shipped shortly.
Vi ringraziamo per la vostra comprensione, Vi siamo molto grati per la vostra comprensione, Laure
Vi ringraziamo per la vostra comprensione, Vi siamo molto grati per la vostra comprensione, Laure
3
/5
★★★☆☆
Used your website I clearly selected the item I desired but unfortunately there is a mistake with the website so very disappointed this has happened. I also think the website should have a language selection I like France but too much French language on website. More language friendly please!!!
Verified Buyer
purchased on 18/10/2021
3
/5
★★★☆☆
Shipping and timing are good, but i find some products completely overpriced!....having chosen an item at the time on the market "out-of stock" I paid, in my opinion, dearly for the exclusivity.....Naturally all with my own knowledge.
Acquirente Verificato
purchased on 17/10/2021
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3
/5
★★★☆☆
I bought a model for more than 60€ and it leaves something to be desired for the price it cost. I paid 6€ for shipping and about 3€ for it to come gift wrapped, and it took longer than estimated (when at the time of purchase no one warned about it or put it on the website, then already put it in the item description), and the wrapping was a crappy wrapping paper with nothing else.
Comprador Verificado
purchased on 10/10/2021
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2
/5
★★☆☆☆
Very bad just remember your not accepting gift card number GCR40A71065, you could not find it your records and it cost my 53,29 eurs for a 23,00 eur kit. i find your company to be a sham and will now delete my account and any further emails will be sent spam. please do not try to answer as you get no reply.
Verifizierter Käufer
purchased on 25/09/2021
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Answer from 1001hobbies
Hello, Thank you for contacting customer service as soon as possible so that we can resolve this problem. We regret this incident and apologise if we have not lived up to your expectations.
Sincerely, 1001hobbies customer service.
Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Very badly precut figurine.quite disappointed this time
Acheteur Vérifié
purchased on 20/10/2021
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3
/5
★★★☆☆
I took the gift wrap option because I'm not the best at making them, but honestly I would have done better!
Acheteur Vérifié
purchased on 17/10/2021
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2
/5
★★☆☆☆
The people we talk to on the phone are not competent, and you can order anything... On top.
Acheteur Vérifié
purchased on 12/10/2021
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3
/5
★★★☆☆
Note on your site when items are not available immediately
Acheteur Vérifié
purchased on 28/09/2021
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3
/5
★★★☆☆
I had to wait far too long (almost a month) for my order to be dispatched, even though the product was supposed to be in stock (marked as available)... What's more, the prices weren't very competitive. The main advantage of this site is the wide range of products on offer, which you can't necessarily find elsewhere.
Acheteur Vérifié
purchased on 07/09/2021
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2
/5
★★☆☆☆
Very poor delivery time agreements!
Geverifieerde Koper
purchased on 09/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay in delivery.
Thank you for your understanding, We thank you for your understanding,
Thank you for your understanding, We thank you for your understanding,
3
/5
★★★☆☆
I ordered two pots of model paint, one of which was fine, but the other contained paint with a strange texture that was impossible to mix, resulting in a lumpy, non-flowing mass that could not be used.
Acheteur Vérifié
purchased on 10/10/2021
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3
/5
★★★☆☆
Navigation difficult and not intuitive, everything else ok!
Acquirente Verificato
purchased on 08/09/2021
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3
/5
★★★☆☆
Long waiting period and truck smaller than expected.
Acheteur Vérifié
purchased on 17/09/2021
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3
/5
★★★☆☆
I think it is a good place to buy, my first experience has had some problems but I think they were exceptional and quickly solved when I reported the problem.
Comprador Verificado
purchased on 21/09/2021
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