/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.
Verified Buyer
purchased on 11/12/2020
1
/5
★☆☆☆☆
Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.
Acheteur Vérifié
purchased on 11/12/2020
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1
/5
★☆☆☆☆
Metal earth model received with twisted packaging so model damaged and a brush c
Acheteur Vérifié
purchased on 11/12/2020
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1
/5
★☆☆☆☆
6th negative review... order 711 ... no reaction apart from a message telling me that customer service will contact me ... I'm still waiting ... I'll have to move up a gear with registered mail and procedure and etc etc ... too bad, I just wanted to make a model and not have to deal with this! in any case, one thing's for sure: NEVER AGAIN will I get 1001 MAQUETTES !!!! reply this morning from customer service, who are supposed to get back to me today ... that's only the third time and still nothing ... what a box!
Acheteur Vérifié
purchased on 11/12/2020
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1
/5
★☆☆☆☆
Very bad service I am waiting for a package since Monday. And now they put me stopped at the post office for incidence
Comprador Verificado
purchased on 11/12/2020
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1
/5
★☆☆☆☆
My experience so far is to select and pay for goods which are not then delivered. The delivery company Hermes failed to find our address which has been here for 40 years and returned the item to you. I suggest you find a reliable delivery company and either return our money or provided the goods. Update Still had no contact from customer service as promised. But have had 2 deliveries today from Hermes via separate companies with no problems! How long is a couple of days replying to me? This is a Christmas present and it will be difficult to explain why someone has got nothing from me on Xmas day.
Verified Buyer
purchased on 10/12/2020
1
/5
★☆☆☆☆
Vreselijke communcatie en geen duidelijk inzicht in leveringen Product bleek na 3 weken niet op voorraad te wezen/ niet leverbaar te zijn waarbij eerder verteld werd dat het onderweg was en de week na besteldatum zou worden verzonden. Helaas is de webshop onbereikbaar per telefoon en krijg je vreemde half franse e-mails terug wanneer je contact zoekt. Nu bleek dat mijn bestelde product niet geleverd kon worden kreeg ik eerst een mail met 3 opties: annuleren en geld retour, een credit of een alternatief product. Na gemaild te hebben dat ik de order graag gecancelled zie en mijn geld retour krijg. Vervolgens komt er een nieuwe mail binnen waarbij de optie tot terugbetaling van de bestelde goederen is weggehaald maar geen response op mijn eerder gestuurde e-mail.. beetje apart. Al met al tot dusver een slechte ervaring en mijn geld nog niet retour ik vermoed dat dit een ongoing story gaat worden gezien het stroeve verloop tot nu. Mochten de zaken binnen korte termijn netjes en correct worden opgelost pas ik uiteraard mijn review hiernaar aan.
Verified Buyer
purchased on 10/12/2020
Answer from 1001hobbies
Goedemorgen, meneer, Wij betreuren dit incident en vragen u te geloven dat dit soort incidenten voor ons zeer onaangenaam is. Wij informeren u dat de klantenservice zo snel mogelijk contact met u zal opnemen. Met vriendelijke groet, 1001hobbies klantenservice.
1
/5
★☆☆☆☆
I'm very disappointed - I placed my order on November 6 and still haven't received anything, even though it was supposed to have been shipped on the 18th.
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
More than a week to prepare a parcel I've never seen that anywhere else. It's cheaper and just as fast to ship to China.
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
Well still nothing received my note should be slightly higher if I receive my order by December 11 but do not expect sparks!!!! That aside, disappointed for a 1
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
Vreselijke communcatie en geen duidelijk inzicht in leveringen Product bleek na 3 weken niet op voorraad te wezen/ niet leverbaar te zijn waarbij eerder verteld werd dat het onderweg was en de week na besteldatum zou worden verzonden. Helaas is de webshop onbereikbaar per telefoon en krijg je vreemde half franse e-mails terug wanneer je contact zoekt. Nu bleek dat mijn bestelde product niet geleverd kon worden kreeg ik eerst een mail met 3 opties: annuleren en geld retour, een credit of een alternatief product. Na gemaild te hebben dat ik de order graag gecancelled zie en mijn geld retour krijg. Vervolgens komt er een nieuwe mail binnen waarbij de optie tot terugbetaling van de bestelde goederen is weggehaald maar geen response op mijn eerder gestuurde e-mail.. beetje apart. Al met al tot dusver een slechte ervaring en mijn geld nog niet retour ik vermoed dat dit een ongoing story gaat worden gezien het stroeve verloop tot nu. Mochten de zaken binnen korte termijn netjes en correct worden opgelost pas ik uiteraard mijn review hiernaar aan.
Acheteur Vérifié
purchased on 10/12/2020
Translated review
Answer from 1001hobbies
Goedemorgen, meneer, Wij betreuren dit incident en vragen u te geloven dat dit soort incidenten voor ons zeer onaangenaam is. Wij informen u dat de klantenservice zo snel mogelijk contact met u zal opnemen. Met vriendelijke groet, 1001hobbies klantenservice.
1
/5
★☆☆☆☆
The package "preparation" took 10 days (!) although the goods were in stock. Two small recipients and 4 plastic tubes. The goods were then registered with DHL for 3 days. After a total of 16 days I received the goods in an A4 envelope. You are repeatedly put off. Very bad store. If you can no longer manage the orders, give other delivery times or block the purchases. This was the first and also the last time I ordered something here. One star is still too much rather 3 minus stars. By the way, you can delete the telephone number on your website. You can't reach anyone after the electronic announcement the call is ended. You can keep the €5 voucher sent by e-mail. Normally I should receive the total amount paid from you as I am extremely late. UPDATE: It has now been 5 days since 1001Hobbies sent me the email below in response to my review saying that they would get back to me immediately. Nobody has contacted me. What a store.
Verifizierter Käufer
purchased on 10/12/2020
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1
/5
★☆☆☆☆
I placed an order on 2712 and to this day they do not tell me when I will receive it as it is still in process and they have removed it from stock. It is a shame because they give me long. Here I do not buy again I hope to receive it someday because if not I will go to consumers to put one.
Comprador Verificado
purchased on 10/12/2020
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1
/5
★☆☆☆☆
On 15-11-2020 I placed an order and today 10-12-2020 I still have not received it. In the post office in the tracking of the shipment they say that it is preregistered the day 26-11-2020 which means that they have not yet delivered the package at the post office. Very bad fatal a d
Comprador Verificado
purchased on 10/12/2020
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1
/5
★☆☆☆☆
It has taken an age to be delivered then when they do they don���t leave the package on the porch or put it through the Letterbox they take it away again-
Verified Buyer
purchased on 09/12/2020
1
/5
★☆☆☆☆
Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Verified Buyer
purchased on 09/12/2020
1
/5
★☆☆☆☆
Hello, my parcel has still not been delivered to the Boissy relay point. It has gone back to Paris 11 ?? even though it never arrived in Boissy. I know the person who runs the relay point. What's more, I've sent you 2 reminder emails on the subject, to which I've never received a reply. I'm therefore expecting a rapid response from you so that I can be delivered.
Acheteur Vérifié
purchased on 09/12/2020
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1
/5
★☆☆☆☆
We still have not received what we bought after 28 days, very bad.
Comprador Verificado
purchased on 09/12/2020
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1
/5
★☆☆☆☆
My order took a month to be delivered. I placed the order on 16th November and yet it transpired that it hadn't even been dispatched until 30th. During this time, no reason or apology was sent to explain this delay. When the order eventually arrived it was incorrect. The only saving grace was that a refund was supplied for the missing items - but I would much rather have had them in a timely fashion.
Verified Buyer
purchased on 08/12/2020
1
/5
★☆☆☆☆
Already a month since I placed my order ... time flies ... since my last message I've received a delivery confirmation (the fourth!)...in the 11th arrondissement in Paris . problème j'habite a Lille ... otherwise nothing new . (80 euros anyway the comma
Acheteur Vérifié
purchased on 08/12/2020
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1
/5
★☆☆☆☆
Interminable shipping
Acheteur Vérifié
purchased on 08/12/2020
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1
/5
★☆☆☆☆
I placed an order on November 4th. On November 25th it is pre-registered at the post office pending to be taken to the post office for distribution. Today is December 8 (more than 1 month after placing the order) and it is still pending to be taken to the post office for distribution.
Comprador Verificado
purchased on 08/12/2020
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1
/5
★☆☆☆☆
An order shipped 3 weeks after purchase even though the products were not out of stock! The result was a birthday present that arrived after the due date... I called after-sales 3 times, only to be told each time that it would be shipped the next day... the next day from when? next week? What nonsense! No apology or commercial gesture on their part! Their customers mean nothing to them! I would advise anyone not to buy from them!
Acheteur Vérifié
purchased on 07/12/2020
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1
/5
★☆☆☆☆
The two-week delay in dispatching the model was surprising in itself. The model was never delivered anyway, it's still in an inaccessible Mondial Relay depot that refuses to drop it off at the chosen relay point! I had a relay point 50 meters from my home (rue Vaubecour), but it was impossible to select it. The relay point on rue Tupin doesn't seem suitable to receive your products! What
Acheteur Vérifié
purchased on 06/12/2020
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1
/5
★☆☆☆☆
I'm still waiting for my order after three weeks of ordering.
Acheteur Vérifié
purchased on 06/12/2020
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1
/5
★☆☆☆☆
Order of 711 I was to be delivered on the 23rd ...nothing on the 24th message informing me that I had refused the parcel ?? on the 30th parcel available again ...but nothing at the relay point. today parcel apparently available again . third trip to the relay point (time taken out of my working hours) still nothing ... I made this comment three days ago . since then well nothing ... tel rings in a vacuum no message no communication . in view of the countless positive reviews I'm really out of luck . what can I do?
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
3 weeks delivery is too much so I won't order from you anymore if
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Promo code displayed after order still not dispatched 2 weeks later even though products were shown to be in stock. No response from service
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Unfortunately, prices are extremely high compared to other model suppliers. Lead times are extremely long. I tested another supplier a week ago and received the mock-up within three days of ordering, with a price difference of 30% compared with your site. You'll understand that I won't be ordering from you again.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Order placed at the beginning of October with all products in stock on the site. The sum was debited from my account 3 days later even though the parcel had still not been dispatched!!!! 2 weeks later I phoned the customer service and was met by a charming person who assured me that I would receive the parcel in two days....... guess!!!!!!! Nothing after two days. The following week I call back and get the same person who's sorry and tells me she's seeing her boss about my order and has to call me back or send me a text message....... guess!!!!!! I'm still waiting for the sms!!!!!..... I call back the following week and again come across the same person and tell him of my dissatisfaction and request a refund for my order. He understands my request and guarantees that I'll get my refund at the end of the week...... guess!!!!!!! I had to call again the following week to find another person who finally refunded my money. In short, the site doesn't send orders and doesn't honor customer requests..... I've deleted my account. There are many other more competent sites in France and abroad.
Acheteur Vérifié
purchased on 05/12/2020
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