/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Your website works very poorly. The communication is very poor. The delivered material is fine
Geverifieerde Koper
purchased on 11/11/2021
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3
/5
★★★☆☆
Our order arrived in two instalments - which we appreciated - but with a delay of over a month, which was not expected. Then, thanks to our telephone intervention, we were able to obtain satisfactory explanations. Our satisfaction is mixed.
Acheteur Vérifié
purchased on 16/11/2021
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2
/5
★★☆☆☆
An item in my order arrived damaged, so I emailed them immediately but received no response. A follow up email to a different email address 4 days later with photos, invoice and delivery note also received no reply. I’ve sent 2 further emails to both customer service email addresses in the vain hope I can get the issue resolved but again I have received no reply to either. It's now 29 days after I received the order. I’ve no other option now than to lodge a complaint with Paypal. Good customer service isn’t difficult but it seems these guys haven’t even heard of it. Disappointed, as this is the first bad review I’ve ever left for a company.
Verified Buyer
purchased on 25/09/2021
2
/5
★★☆☆☆
Shipping charges for one item was $80.00 for a ten dollar item. I will not order again from this seller.
Verified Buyer
purchased on 12/11/2021
3
/5
★★★☆☆
Incorrect order reception
Acheteur Vérifié
purchased on 17/11/2021
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3
/5
★★★☆☆
Actually I am still waiting for my order from over a month ago, how much longer do I have to wait ??
Acquirente Verificato
purchased on 17/11/2021
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2
/5
★★☆☆☆
I was told there was a tracking number but it never work or said no such package.didn't like their response
Verified Buyer
purchased on 08/11/2021
3
/5
★★★☆☆
Only 3 stars because the delivery took a little too long for my liking (and I didn't hear from 1001hobbies during that time) and although the cardboard packaging was undamaged, the box containing the model was damaged, but fortunately the contents were unharmed.
Acheteur Vérifié
purchased on 15/11/2021
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3
/5
★★★☆☆
I placed an order on the 8th November, and one on the 9th November. One arrived quite quickly the other took over a fortnight to arrive
Comprador Verificado
purchased on 08/11/2021
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2
/5
★★☆☆☆
Very good on time ordering, especially if for a gift. Available article turns out to be from third party. At least then correct article arrived.
Geverifieerde Koper
purchased on 03/11/2021
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3
/5
★★★☆☆
I am very satisfied with the service but not at all with the delivery time (25 days!).
Acheteur Vérifié
purchased on 01/11/2021
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3
/5
★★★☆☆
The parcel was what I expected but the restocking took a long time
Acheteur Vérifié
purchased on 05/11/2021
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3
/5
★★★☆☆
Delivery leaves something to be desired
Acheteur Vérifié
purchased on 12/11/2021
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3
/5
★★★☆☆
Following an order placed on 18/10, I have only received part of my order and I am still waiting for the other part on 22/11. On the other hand, the full amount of the order was debited from my account on 19/10. No information until I contacted them by phone.
Acheteur Vérifié
purchased on 18/10/2021
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3
/5
★★★☆☆
All products are very nice. Only thing is the HB-AO06167 is showing as die cast on the website. This is actually a model kit 🙁 Also, when I sent an email to inquire about the scale of the item HB-AO06167, I never received a response back.
Verified Buyer
purchased on 23/10/2021
3
/5
★★★☆☆
Failure to meet delivery date
Comprador Verificado
purchased on 01/11/2021
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2
/5
★★☆☆☆
Se was the wrong reference for the car
Acheteur Vérifié
purchased on 16/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that it is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Dommage il pourrait avoir une notice traduite en francais
Acheteur Vérifié
purchased on 10/11/2021
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3
/5
★★★☆☆
On the product itself, it's OK, except that it was a return from a customer, so it's not new! It's OK, so we'll pass.... On the other hand, the advert to sell it stipulated, promo!! Free shipping, but in reality I had to pay €20 more..... And that's not glop !!!
Acheteur Vérifié
purchased on 08/11/2021
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2
/5
★★☆☆☆
Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.
Geverifieerde Koper
purchased on 31/10/2021
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Answer from 1001hobbies
Hello, We thank you for your comment. We have 142000 references on the site, and you will understand that we cannot stock 142000 references in our warehouse. Therefore, a part of our stocks is kept at our suppliers. This explains why two weeks can pass between your order and the reception of your product. We apologize for this delay. @soon customer care from 1001hobbies.
3
/5
★★★☆☆
Product was good, price was good. Delay in shipping ( due to current circumstances) ok, the bad part is the tracking process and there is no good contact customer service.
Verified Buyer
purchased on 16/10/2021
3
/5
★★★☆☆
Generally ok but received an unexpected delivery cost of £68:51 which was not mentioned when i ordered. Also, USP demanded payment before handing over parcel, but they wouldn't accept a cheque (still legal tender) i don't do online banking and so had to find cash. pretty annoyed by both extra cost and UPS.
Verified Buyer
purchased on 29/10/2021
3
/5
★★★☆☆
Finally delivered yesterday (long delay due to UPS and the broker in the UK messing about AFTER it had cleared customs. 1001 hobbies had already CHARGED me to use PayPal! Never had that before, from any supplier anywhere!! Then, on top of the VAT charged in France, I also got a massive import charge. So my order ended up being over £500+. I have to assume/hope the item will be 100% OK…not opened as it is a Christmas present. I don’t know if I could have ordered this anywhere else…but if I could have I would. Will never buy again from a seller that uses UPS, they let you down BADLY, so the whole experience was a bad one. Have never had so much messing about, and I ship from all over the world.
Verified Buyer
purchased on 22/10/2021
Answer from 1001hobbies
Dear customer,
First of all, we sincerely apologize for this inconvenience.
Indeed, our company 1001hobbies is located in France (Paris). Therefore, the VAT charged in France may be significant in your country of origin.
This also explains the delivery time to your address.
However, the customer service will come back to you to solve the problem due to the import charge
Kind regards,
Customer Service.
First of all, we sincerely apologize for this inconvenience.
Indeed, our company 1001hobbies is located in France (Paris). Therefore, the VAT charged in France may be significant in your country of origin.
This also explains the delivery time to your address.
However, the customer service will come back to you to solve the problem due to the import charge
Kind regards,
Customer Service.
3
/5
★★★☆☆
Delivery rather late (more than a week), order itself also somewhat disappointed
Geverifieerde Koper
purchased on 22/10/2021
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3
/5
★★★☆☆
Out of date, wrong order, excessive price!
Acheteur Vérifié
purchased on 18/10/2021
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2
/5
★★☆☆☆
Order delivered on time but very disappointed by the contents of the box, badly deburred parts, brittle and difficult to assemble.I will not order any more products from this brand.very poor value for money.
Acheteur Vérifié
purchased on 31/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Almost a month for delivery of a product that was listed as immediately available
Acquirente Verificato
purchased on 12/10/2021
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3
/5
★★★☆☆
Expensive shipping costs nr Netherlands
Geverifieerde Koper
purchased on 28/10/2021
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3
/5
★★★☆☆
Fine, but I made two orders a day apart, and the sum of the two gave me free delivery.... One was sent to my address and the other by mondial relais , with both delivery charges.... Go figure. Too bad.
Acheteur Vérifié
purchased on 29/10/2021
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2
/5
★★☆☆☆
Biblical times to get products , I had to solicit myself to get the available sent and get the missing refunded . You can not wait that long to get products
Acquirente Verificato
purchased on 02/09/2021
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Answer from 1001hobbies
Dear Customer, Some of the products in your order were removed from stock by our suppliers before we received them. This caused a delay in delivery time and we sincerely apologize.
However, we will only send the products to you if we receive them, and we are always available to inform you about your pending products.
Sincerely, The Sales Department.
However, we will only send the products to you if we receive them, and we are always available to inform you about your pending products.
Sincerely, The Sales Department.