/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Unfortunately very late delivery , after calling customer service they tell me they had not been restocked and could not ship it to me on time . Ok however at least they could have warned with an email about the delay . When they sent it to me it arrived quickly , I hope it does not happen to others .
Acquirente Verificato
purchased on 16/09/2021
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Answer from 1001hobbies
Hello, Thank you for your email. We apologize for this incident and sorry for the delay. Some products are in stock at our supplier, but unfortunately the destocking time is longer than usual.
Sincerely, Laure
Sincerely, Laure
3
/5
★★★☆☆
I didn’t receive an order confirmation email and had to chase for it. Products did arrive but there was an error with it. Asked for a refund and it was one. I would use them again bearing in mind these issues.0
Verified Buyer
purchased on 14/09/2021
3
/5
★★★☆☆
Are you used to it? Items are not delivered within the timeframe specified when the order was placed. Too bad. Otherwise RAS
Acheteur Vérifié
purchased on 20/09/2021
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2
/5
★★☆☆☆
Ordered two model cars. Initial info A in stock B in transit. After one week info changed B in stock and A awaiting restocking. After that A not available and not known when it will be. Proposal voucher for the amount paid for A. Refund requested. After 10 days no payment. Sent mail again. Afterwards settled in 5 days. Han S.
Geverifieerde Koper
purchased on 25/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comments. We inform you that on 29/09/21 we proceeded to refund according to our terms and conditions.
We regret this inventory error, but we have 148,000 references on the site, and you will understand that we cannot store 148,000 references in our warehouse. We have 148,000 items on the site, and you will understand that we cannot stock 148,000 items in our warehouse, that is why we do it with our supplier, so there may be a stock error, we regret this.
We regret this, 1001hobbies customer service.
We regret this inventory error, but we have 148,000 references on the site, and you will understand that we cannot store 148,000 references in our warehouse. We have 148,000 items on the site, and you will understand that we cannot stock 148,000 items in our warehouse, that is why we do it with our supplier, so there may be a stock error, we regret this.
We regret this, 1001hobbies customer service.
2
/5
★★☆☆☆
Lack of information about the product. there was no battery in the rc but this was not stipulated.
Acheteur Vérifié
purchased on 01/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
3
/5
★★★☆☆
Delivery took too long, search engine does not work well
Geverifieerde Koper
purchased on 09/09/2021
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3
/5
★★★☆☆
Very mixed in this review. Ordered 4 items:
Positive: Eduard prices great others fair
Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.
Verified Buyer
purchased on 08/09/2021
3
/5
★★★☆☆
I was a little disappointed with the quality of the models. The parts are smaller than I expected and some don't fit together well. 2 out of 3 paints were dry. I had to add a little water to try and make them usable, but it wasn't very good. I think it's expensive for what it is.
Acheteur Vérifié
purchased on 19/09/2021
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3
/5
★★★☆☆
The site is very comprehensive, with lots of references.
Easy navigation.
Only drawback: delivery times are a little long.
Acheteur Vérifié
purchased on 05/09/2021
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2
/5
★★☆☆☆
Terrible delivery times
Acheteur Vérifié
purchased on 06/09/2021
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Answer from 1001hobbies
Hello, Thank you for your feedback. We regret the delay and apologize for this incident. Customer service will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
Have a nice day 1001hobbies customer service.
3
/5
★★★☆☆
No worries about the product but the delay was too long for a product in stock having paid more for the fastest transport. ( tnt ) the gift arrived after the birthday ...
Acheteur Vérifié
purchased on 16/09/2021
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3
/5
★★★☆☆
I've had no news for two weeks and I've had a piece that isn't from !!!!
Acheteur Vérifié
purchased on 26/08/2021
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3
/5
★★★☆☆
This latest order was a bit of a hiccup, as the product wasn't really in stock and the lead time was longer than normal, but this was announced at the outset and taken into account. The problem was that, apart from the automatic alerts activated when lead times were exceeded, it was difficult to get concrete feedback on the status of the order. The lead time "2 to 4 weeks" became 6 weeks: order on August 5, received on Sept. 18. But it's fine, just an impatient guy to deal with at home. I know supplies are complicated these days. Thanks to 1001 Hobbies for distributing COBI.
Acheteur Vérifié
purchased on 04/08/2021
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3
/5
★★★☆☆
Navigation on the page and when searching for an article is confusing.
Verifizierter Käufer
purchased on 11/08/2021
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3
/5
★★★☆☆
Very long delivery! I bought extra gift wrapping paper (worthy of a 2-year-old's wrapping paper) and a card with a note on it, which didn't exist!
On the other hand, the model (fortunately) was in good condition.
Acheteur Vérifié
purchased on 06/08/2021
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3
/5
★★★☆☆
Languages in store interface and emails are mixed (German, English, partly also French). Delivery was very fast, that's good! The products of Kromlech are unfortunately not so good, very irregular plastic, in some places material is missing (e.g. lower edge of shields).
Verifizierter Käufer
purchased on 14/09/2021
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3
/5
★★★☆☆
Again with manufacturing defects! Rework required.
Verifizierter Käufer
purchased on 25/08/2021
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3
/5
★★★☆☆
It's bad enough it takes days to gather the items for shipping but then they sent the items in a box when an envelope would have sufficed.
Verified Buyer
purchased on 27/08/2021
2
/5
★★☆☆☆
Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.
Acheteur Vérifié
purchased on 04/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Purchased items not in accordance with the description and photo.
Acquirente Verificato
purchased on 29/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
3
/5
★★★☆☆
When I received my order, there was a heavy glue fumes smell coming from the mailing envelope. I found that the contact cement tube had leaked in the envelope. The tube was still probably 90% percent full but perhaps a more protective mailing container is called for when mailing such supplies.
Verified Buyer
purchased on 05/09/2021
3
/5
★★★☆☆
Long delay, but on the other hand the person on the phone was very kind.
Acheteur Vérifié
purchased on 07/09/2021
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2
/5
★★☆☆☆
The 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.
Verified Buyer
purchased on 05/09/2021
Answer from 1001hobbies
Hello,
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
3
/5
★★★☆☆
Parcel arrived quite damaged, the three boxes of models were nicely stacked and flattened but the models were intact... Apart from that: good choice and price, fast delivery.
Acheteur Vérifié
purchased on 12/09/2021
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3
/5
★★★☆☆
The delivery no problem, just the time frame ordered September 03, 2021 and received September 15, 2021
Geverifieerde Koper
purchased on 03/09/2021
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3
/5
★★★☆☆
I know that the health context can explain a lot of things, but having said that, it took me a month to receive my order (with one of your competitors, the maximum delivery time I've ever experienced was 10 days). However, the order met my expectations.
Acheteur Vérifié
purchased on 25/08/2021
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2
/5
★★☆☆☆
Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.
Acheteur Vérifié
purchased on 03/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.
Comprador Verificado
purchased on 05/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
3
/5
★★★☆☆
The website is not always clear on the scale of the product.
Geverifieerde Koper
purchased on 17/06/2021
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3
/5
★★★☆☆
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
Geverifieerde Koper
purchased on 01/07/2021
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