Reviews 1001hobbies

I have not received the model for more than 1 month since I bought it and there is no telephone number or e-mail address where I can complain.

This website works with the worst delivery company out there. Before making a purchase through this website check the reviews on the internet about Zeleris which is the delivery company they work with.

Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should���ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend ��25 to return the scaletrix as it���s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set

They're really clever - they don't reply to e-mails and what's more, they don't answer the phone under the pretext of containment, even today, June 3, despite the deconfinement. I'm PERSISTENT and I'm far from giving up my reminders because it's been LAMENTABLE since the beginning of the year.

Ordered four kits on 13th Maydelivered 3rd June Excellent service.

I placed an order of almost 200 euros on the 17th of March still has not arrived we are at the 3rd of June I wrote several emails but with answers they vague and I also asked to be refunded but they keep saying that the parcel will arrive.The traking of the French post office keeps saying that the parcel has not even been entrusted pessimi.Now I will move accordingly because after three months it is not possible that nothing has arrived yet

Very bad delivery even considering the epidemic situation. Very bad monitoring of the delivery. The product also is poorly conce pted

Dear Sir or Madam, my opinion is totally unsatisfactory because as of today I have NOT received my order. Regards

I have been claiming my package for days and it has been more than a month since I paid for it. I would like to know if you are as serious as you seem to be ***Please, a little bit of seriousness ***either you bring me the package or you give me my money back.

Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold of, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Last comment in request # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had 'closed and merged into this request'. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email 'we just received your products, and the refund will be available next week. Would you like tyour product .' Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply 'We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.' So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I'm confused as to which one.

Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’ Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.’ So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.

First order arrived on time the second one is 16 days in processing and no one responds to my emails.... bad.

Bad experience order placed on May 5 and I still have not received it I have sent message and I only receive automatic responses plus the phone does not work to make inquiries. I don't know what to do...the next thing to do is to call the consumer to make a complaint.

Nefarious. On May 11 I asked them to cancel my order. I was told it was not possible because it was in""preparation"". Their proposal was to return the order once it was received. They shipped it on May 12. One day after the cancellation request. Very bad on their part. What they are capable of doing to win a sale because I get more expensive return postage than the piece itself so I do not eat.

Hi a month ago I placed and paid for the order. I am still without the product and I need help...

I will be able to give my opinion when I receive it because I have been waiting more than a month for it.

Greatbuy and speedy delivery. Would buy again

I have not received my order

I felt i was deceived by the Company not stating that they are based in France. Your communication skills are poor and so is your delivery speed.4 weeks for delivery. I will not be using again

It's been almost 1 month since I placed my order and I haven't heard anything. I fully understand that there is a delay due to Covid19, but the least you can do is keep the customer regularly informed of developments. Unfortunately this is not the case, as shown by the date of the last

Order without follow-up no information services or correct answer. does not care about the customer: parcel (thus 36 euros of colisimo urgent paid) in waiting of treatment since one month with a response type boat to the complaints ABUSIVE THIEF. LAMENTABLE.

Placed an order with 1001 Maquettes in France on April 20th. By MAY 26th no word no nothing so I wrote saying I no longer needed the item asking to cancel and refund. ON the 27th they write back asking if I really mean it. I reply on the 27th yes cancel and refund. I get a reply TODAY May 29th that they are so sorry but the item was supposedly shipped on the 27th. Is this good customer service? I leave it to you but I will NEVER deal with them again! Their service was MERDIQUE!!!!

Almost two months ago I placed an order for scalextric and it still hasn't arrived. I am very unhappy and have asked for a refund of the items.

Good.I have ordered a model already a month and a half ago. And I do not receive it.and also double the price. A zero in service. I may have to take other measures

I placed an order on April 29th and I expected, like the rest of the orders I have placed (even from companies in China or Italy), that I would receive it in a week, maximum 10 days. At this moment, after one month minus two days, I still don't know anything about the order. The information is null and void and the transport company I can not contact them. I hope it is not a

Ordered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me

I paid for the gift wrap and personalized card option. The package is limited to a single sheet of kraft paper, barely taped together, and I deplore the absence of a card.

Ordered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me

Ordered a puzzle Paid Payment accepted but no email with info about my order impossible to contact you and not even a response to emails sent. Since you accepted payment at least have the seriousness to respond and let you know something. I will act accordingly

Ordered almost 2 months ago still nothing. When I contacted them 5 weeks ago got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this I hope we can make them stop this ""service"" and get our well-deserved refunds.

Hard to find items were available. Shipping was expensive but extremely prompt. Packing was excellent and everything arrived in great shape. Keep up the good work. I'll be ordering again from you. Many thanks for your efforts!! Kevin Burke USA

Rip-off Image does not correspond to the delivery

Ordered almost 2 months ago Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.

1st and last order on this site. I will never go through 1001 maquettes again. Order placed on 29042020 for black and white undercoats + a Citadel painter's handle. It says that the products will be delivered within 2 to 5 weeks (because no longer in stock and long lead time). So... On May 14, the products were back in stock, and the lead time for orders went from 2 to 4 weeks. The question is already being asked about the fact that before bringing in stock to sell, it might be necessary to send out paid orders. I contact the after-sales service, who reply in broken French, implying that I'm impatient. (The question then arises as to why all the other sites can deliver within a reasonable week EXCEPT 1001 maquettes? On May 26, the order was still being processed (but the amount had been debited for almost 1 month...). However, on the site there are still 3 bombs in stock, which have been shortened from 9 to 11 days. So 1001 maquettes can decently send orders in a shorter timeframe... In short... Very disappointed by the site...I'm waiting patiently for my order (if it ever arrives...) and it will be the only one for my

Does not respect the withdrawal clause, hence action against pay

Ordered almost 2 months ago Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.

Very very bad more than a month ago I placed an order and they have not delivered it to me nor have they contacted me. I will not buy here again!

2 weeks waiting for 2 cans of paint when I'm in the 93, 20 minutes from Paris. I find this lamentable. I understand that the circumstances of the confinement made that all turned with slowed down but good on other site whose store is much farther than the Parisian areas I was delivered in 2 days 3 days max. I won't be going through you again to get my material.

Article does not correspond to my request no response after wanting to ask for explanation .

Ordered model paint on March 17 Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.