/5
★★★★☆
based on 37306 reviews published
★★★★☆
based on 37306 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Promo code displayed after order still not dispatched 2 weeks later even though products were shown to be in stock. No response from service
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Unfortunately, prices are extremely high compared to other model suppliers. Lead times are extremely long. I tested another supplier a week ago and received the mock-up within three days of ordering, with a price difference of 30% compared with your site. You'll understand that I won't be ordering from you again.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Order placed at the beginning of October with all products in stock on the site. The sum was debited from my account 3 days later even though the parcel had still not been dispatched!!!! 2 weeks later I phoned the customer service and was met by a charming person who assured me that I would receive the parcel in two days....... guess!!!!!!! Nothing after two days. The following week I call back and get the same person who's sorry and tells me she's seeing her boss about my order and has to call me back or send me a text message....... guess!!!!!! I'm still waiting for the sms!!!!!..... I call back the following week and again come across the same person and tell him of my dissatisfaction and request a refund for my order. He understands my request and guarantees that I'll get my refund at the end of the week...... guess!!!!!!! I had to call again the following week to find another person who finally refunded my money. In short, the site doesn't send orders and doesn't honor customer requests..... I've deleted my account. There are many other more competent sites in France and abroad.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Not happy at all. There was no indication of what scale the plane was. I presumed for the price it would be 132 and it was a tiny 1/72nd scale. Feel I was deceived through the sake. I plan to return the goods when I���m able to find the time. Not a good exper
Verified Buyer
purchased on 04/12/2020
1
/5
★☆☆☆☆
My order still hasnt got to the parcel service yet after 7 days then i need to wait for it to get delivered i under stad its hard with covid but it should at least be with the parcel company by now
Verified Buyer
purchased on 04/12/2020
1
/5
★☆☆☆☆
My order was fulfilled incorrectly...I... My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
Acheteur Vérifié
purchased on 03/12/2020
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Answer from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
1
/5
★☆☆☆☆
My order was fulfilled incorrectly...I… My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
Verified Buyer
purchased on 03/12/2020
Answer from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
1
/5
★☆☆☆☆
My order was fulfilled incorrectly...I recieved an item I did not order and I didn't recieve the items I ordered at all...
Verified Buyer
purchased on 03/12/2020
1
/5
★☆☆☆☆
For my first purchase on the site I had ordered a metal model, but I received a poorly made plastic one, with torn packaging and a scratched transparent presentation case that was impossible to put in a window. I haven't heard from them since, despite an e-mail exchange. I don't recommend
Acheteur Vérifié
purchased on 03/12/2020
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1
/5
★☆☆☆☆
It won't appear on the site anyway... Only positive reviews. Site to be avoided ABSOLUTELY
Acheteur Vérifié
purchased on 03/12/2020
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1
/5
★☆☆☆☆
Model delivered with missing parts
Acheteur Vérifié
purchased on 03/12/2020
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1
/5
★☆☆☆☆
I ordered the 711 and it was supposed to be delivered on the 23rd ...nothing on the 24th ...message informing me that I had refused the parcel ?? on the 30th the parcel was available again ...but nothing at the relay point. today the parcel is apparently available again ...third trip to the relay point (time taken out of my working hours) still nothing ... more to come next week .
Acheteur Vérifié
purchased on 02/12/2020
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1
/5
★☆☆☆☆
Very good service.
Verified Buyer
purchased on 02/12/2020
1
/5
★☆☆☆☆
Wrong product delivered. After a long correspondence with sending pictures and barcode of the wrongly delivered item and return to France on own account again the same wrong item delivered. Very bad.
Verifizierter Käufer
purchased on 01/12/2020
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1
/5
★☆☆☆☆
Received nothing twice while I have paid
Geverifieerde Koper
purchased on 01/12/2020
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1
/5
★☆☆☆☆
Very long shipping time that was not specified in advance
Geverifieerde Koper
purchased on 01/12/2020
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1
/5
★☆☆☆☆
I have not received my order. I was informed that it was shipped on November 19. Nine days later I complained and was told that I would receive it shortly. On November 30 I inquired at Correos and was told that the package had not been delivered by the sender. I complained again to 1001 and this time they told me that they will collect information which is what they should have answered in my first complaint.
Comprador Verificado
purchased on 01/12/2020
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1
/5
★☆☆☆☆
On 15-11-2020 I placed an order and as of today (01-12-2020) it has not arrived. It does not look like it is going to arrive soon because it is supposed to be registered in the post office since 26-11-2020 and it is still only in the first step of shipment (and there are 4
Comprador Verificado
purchased on 01/12/2020
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1
/5
★☆☆☆☆
My order took a long time to be sent, so I had to wait for the model store to reopen.
Acheteur Vérifié
purchased on 30/11/2020
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1
/5
★☆☆☆☆
Order placed 15 days ago still no delivery service not great
Acheteur Vérifié
purchased on 30/11/2020
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1
/5
★☆☆☆☆
Difficult to give an opinion I was to be delivered Tuesday 25 ... it is Monday 30 more sound more picture ...
Acheteur Vérifié
purchased on 29/11/2020
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1
/5
★☆☆☆☆
Item was EXACTLY as described by seller and shipped FAST!
Verified Buyer
purchased on 29/11/2020
1
/5
★☆☆☆☆
Sorry but""received the parcel 20 days after ordering and with a change of point rel
Acheteur Vérifié
purchased on 28/11/2020
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1
/5
★☆☆☆☆
Transport too expensive. And too long. The same price as the item purchased is not normal.
Acheteur Vérifié
purchased on 27/11/2020
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1
/5
★☆☆☆☆
Hello, I would have given you my opinion on the product ordered but the post office has still not delivered the parcel.
Acheteur Vérifié
purchased on 27/11/2020
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1
/5
★☆☆☆☆
Order placed on 10112020 and still not received 17 days later despite payment of €995 postage. Even if the situation and the period can be the cause of a certain delay, this one is not very a
Acheteur Vérifié
purchased on 27/11/2020
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1
/5
★☆☆☆☆
On this site they offer items that they do not have in stock. When you pay for them the problems come and they hold your order until they receive the items. You offer solutions and they do not respond to your emails. It is a site that is based in Spain (Madrid) and they attend you by phone in French. You can check it. My order is paid and held. Be careful and above all be aware of where to find them.
Comprador Verificado
purchased on 27/11/2020
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1
/5
★☆☆☆☆
This was an excellent transaction great seller nicely packed. I recommend them.
Verified Buyer
purchased on 26/11/2020
1
/5
★☆☆☆☆
I ordered a model of the MITRCHELL B25 at the 172nd and received a poster that I unfortunately don't need. That's why I'm only giving it one star. I'm also waiting for a gest
Acheteur Vérifié
purchased on 25/11/2020
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1
/5
★☆☆☆☆
I'm obliged to give the worst mark because I still haven't received my order.
Acheteur Vérifié
purchased on 25/11/2020
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