/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good overall
Acheteur Vérifié
purchased on 03/09/2021
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3
/5
★★★☆☆
Paints glue no problems 'but aerographe scientific france does not work valve opening screw parciellement foiree no demanuel d'intrution
Acheteur Vérifié
purchased on 27/08/2021
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3
/5
★★★☆☆
The product is great, but it took too long to arrive.
Comprador Verificado
purchased on 07/08/2021
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2
/5
★★☆☆☆
Very very long delivery time: 1 1/2 months without explanation.
Acheteur Vérifié
purchased on 11/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
2
/5
★★☆☆☆
Package as ordered but the delay was very long for a part in stock.
Acheteur Vérifié
purchased on 24/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
3
/5
★★★☆☆
Received the wrong package but was corrected quickly
Geverifieerde Koper
purchased on 27/08/2021
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3
/5
★★★☆☆
Good assortment, decent prices, poor shipping (long and uncertain time).
Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
Acquirente Verificato
purchased on 24/08/2021
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3
/5
★★★☆☆
Order placed on 07/08/21 and received on 02/09/21 very long delays due to a part of my order that was not in stock this part ordered in duplicate ie tires it had only one part available in stock and the others were to return to stock on 19 and 24 therefore received my order without This part is still not in stock, so I think communication should be improved when there are stock problems, to avoid long waits. I would also like to point out that when my order was released, I received it the next day, so delivery was very quick.
Acheteur Vérifié
purchased on 07/08/2021
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2
/5
★★☆☆☆
Quick delivery, kit received with paint dry, no after-sales returns
Acheteur Vérifié
purchased on 17/08/2021
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3
/5
★★★☆☆
Don't have my order complete yet , still waiting for 1 order !!! Wait for a response to me sent email.
Geverifieerde Koper
purchased on 10/08/2021
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3
/5
★★★☆☆
1 month late
Acheteur Vérifié
purchased on 18/07/2021
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2
/5
★★☆☆☆
Unfortunately there is no item description, which didn't bother me at first. Only after the order arrived did I notice that there were two different parts per set. Not too dramatic.
However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
Verifizierter Käufer
purchased on 15/08/2021
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Answer from 1001hobbies
Sir, Thank you for your comment. We regret this incident and the delay in processing your order.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
3
/5
★★★☆☆
Gift box received damaged
Acheteur Vérifié
purchased on 26/08/2021
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3
/5
★★★☆☆
The product arrived incomplete. A claim email was sent to 1001 Hobbies with a photo and proof of purchase, but no result. to date
Acheteur Vérifié
purchased on 02/08/2021
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3
/5
★★★☆☆
Package arrived in poor condition. no cardboard packaging. just bubble wrap.
Acheteur Vérifié
purchased on 24/08/2021
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2
/5
★★☆☆☆
Could not log in,telephone in french or english
Geverifieerde Koper
purchased on 30/07/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Delivery too long
Acheteur Vérifié
purchased on 15/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
1001hobbies customer service will contact you as soon as possible. Have a nice day!
1001hobbies customer service.
1001hobbies customer service will contact you as soon as possible. Have a nice day!
1001hobbies customer service.
3
/5
★★★☆☆
Already placed several orders where unfortunately some things went wrong; wrong items delivered and shipments (paid for separately) put together for one shipment. The latter has since been rectified and refunded by them. But communication is not always smooth. In normal mail traffic usually no answer, only in reviews. Also a lot of unnecessary mails and unclear history about orders. Rather have the impression that 1001hobbies belongs to the category "dozenschuivers" than a webshop with knowledge of business. Plus point is that they offer a lot but this belongs to the stock of suppliers. Prices are sometimes also quite high...
Geverifieerde Koper
purchased on 10/08/2021
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3
/5
★★★☆☆
Still waiting for a product ordered and paid for: MAZDA MX5 ROADSTER 2016 ROUGE Reference: IXOCLC367N Not received !!!
Acheteur Vérifié
purchased on 07/08/2021
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3
/5
★★★☆☆
Disappointed by the model, hoped it would be larger
Acheteur Vérifié
purchased on 16/08/2021
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3
/5
★★★☆☆
Orders take a long time to be processed and shipped. Information on delivery dates is inaccurate.
Comprador Verificado
purchased on 08/08/2021
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2
/5
★★☆☆☆
I had ordered a different tank than the one I already received,otherwise it would have been a good service
Acquirente Verificato
purchased on 04/08/2021
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Answer from 1001hobbies
Hi,Thank you for your feedback.Customer service will contact you as soon as possible.Sincerely,1001hobbies
2
/5
★★☆☆☆
1 purchase and the last and not due to covid the slowness of delivery. I ordered in Spain and on other sites and everything arrived on time..never again for me.
Acheteur Vérifié
purchased on 03/08/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Customer service will get back to you as soon as possible. Sincerely, 1001hobbies
3
/5
★★★☆☆
Very expensive product, compared to other sites and long delivery.
Acheteur Vérifié
purchased on 01/08/2021
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3
/5
★★★☆☆
The waiting time to receive it is long and there is little information on its status at any given time.
Comprador Verificado
purchased on 02/08/2021
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3
/5
★★★☆☆
The Humbrol paints are fine, but the shipping speed and quality of container used leaves a lot to be desired. I ordered quite a few paints and they were just tossed into a slightly padded envelope with no additional protection. I am glad none of my paints broke or opened up in transit. Supplied tracking was in French and difficult to figure out. Took over two weeks to receive what I ordered. I am happy about getting the paint supplies I needed, but I will look for a different supplier for any future orders. Thanks anyway.
Verified Buyer
purchased on 28/07/2021
2
/5
★★☆☆☆
This transaction was really weird. The order was done via eBay. It took forever to arrive--3 weeks. I tracked it, and discovered that item was if I never bought it, AND it showed up $20 more! Very confusing. I actually thought I didn't REALLY order it! Then poof, it arrives on my doorstep days later, in a huge box! The item box was only 11 inches long and 3 inches tall. I could have fit at least 6 of those boxes (air to air missiles for F16 models) in that 1 huge box. No wonder the shipping charges were so high! I feel like I have been ripped off a little bit because of the shipping. Unfortunately, they were the only ones that carried this item so I'm not sure what I'm gonna do when I need item again for my special needs son of 30 years.
Verified Buyer
purchased on 23/07/2021
2
/5
★★☆☆☆
Finally received after an uncertain period, no track and trace working properly. I am not yet convinced to order here again, maybe if the service improves.
Geverifieerde Koper
purchased on 05/07/2021
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Answer from 1001hobbies
Hello, Thank you for posting your comment. Thank you for contacting customer service. We will reply to you as soon as possible. We regret this incident and apologize.
Thank you for your understanding, 1001hobbies customer service.
Thank you for your understanding, 1001hobbies customer service.
2
/5
★★☆☆☆
On August 8th 2021.I received merchandise l have ordered.
I have ordered romanian infantry and others .but romanian infantry is missing.
Please ship the romanian infantry that is missing on your
shipping cost.
Thank you for your prompt attention,
Verified Buyer
purchased on 13/07/2021
Answer from 1001hobbies
Good morning,
Thank you for your comment. We would like to inform you that this product has not been sent because we had a stock error. We would like to inform you that we have refunded this reference.
Thank you very much,
1001hobbies
Thank you for your comment. We would like to inform you that this product has not been sent because we had a stock error. We would like to inform you that we have refunded this reference.
Thank you very much,
1001hobbies
3
/5
★★★☆☆
Delivery seems longer then average. Good point can produce the priduct your want but at a price.
Verified Buyer
purchased on 04/07/2021