/5
★★★★☆
based on 37523 reviews published
★★★★☆
based on 37523 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery times not respected, waiting too long I waited 2 months, because some suppliers, but in this case, please indicate on your site, unavailable, instead of indicating 4 working days!
so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
Acheteur Vérifié
purchased on 09/10/2021
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3
/5
★★★☆☆
Ordered and arrived undamaged. Packaging great to protect the product. Only downside, lack of communication between order placed and delivery time not so fast. Needs improvement.
Acquirente Verificato
purchased on 10/11/2021
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2
/5
★★☆☆☆
Order delivered incomplete 1 month later....Material delivered with assembly instructions in English and Chinese...To make you wait, we offer to recommend with 5% discount...and you are entitled to a credit of 0.99 E accident ????? I hope!
Acheteur Vérifié
purchased on 09/11/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Plenty of choice, but excluding special offers, the items are much more expensive than other model sites. Fast delivery, however
Acheteur Vérifié
purchased on 26/11/2021
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3
/5
★★★☆☆
Packaging was very good. Fast delivery too. However, the paint bottles covered with warning labels, which when removed also rip the label off the bottle itself, are not great. I had to re-label all the paints by hand :/
Acheteur Vérifié
purchased on 26/11/2021
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3
/5
★★★☆☆
You sent the package without indicating its contents or value on the customs document. As a result, Swiss customs blocked the parcel. I had to send them a copy of the order and proof of payment. This cost me 36.- CHF, so for an order of 53.00 € I paid over 115.- € including delivery and customs fees. Clearly, I'm not going to repeat the experience.
Acheteur Vérifié
purchased on 16/11/2021
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3
/5
★★★☆☆
Hello The deplorable delivery, I was shouted at by the deliveryman, and the model the propellers broke.
Acheteur Vérifié
purchased on 20/11/2021
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3
/5
★★★☆☆
Fast shipping, order conforms, but do not validate the delivery with mondial relay! Delivery not in the right place (50km from my home); packaging really destroyed! A bon entendeur !
Acheteur Vérifié
purchased on 15/11/2021
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3
/5
★★★☆☆
The time was a little long between the order and delivery, almost 3 weeks. Best regards.
Acheteur Vérifié
purchased on 09/11/2021
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2
/5
★★☆☆☆
Your website works very poorly. The communication is very poor. The delivered material is fine
Geverifieerde Koper
purchased on 11/11/2021
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3
/5
★★★☆☆
Our order arrived in two instalments - which we appreciated - but with a delay of over a month, which was not expected. Then, thanks to our telephone intervention, we were able to obtain satisfactory explanations. Our satisfaction is mixed.
Acheteur Vérifié
purchased on 16/11/2021
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2
/5
★★☆☆☆
An item in my order arrived damaged, so I emailed them immediately but received no response. A follow up email to a different email address 4 days later with photos, invoice and delivery note also received no reply. I’ve sent 2 further emails to both customer service email addresses in the vain hope I can get the issue resolved but again I have received no reply to either. It's now 29 days after I received the order. I’ve no other option now than to lodge a complaint with Paypal. Good customer service isn’t difficult but it seems these guys haven’t even heard of it. Disappointed, as this is the first bad review I’ve ever left for a company.
Verified Buyer
purchased on 25/09/2021
2
/5
★★☆☆☆
Shipping charges for one item was $80.00 for a ten dollar item. I will not order again from this seller.
Verified Buyer
purchased on 12/11/2021
3
/5
★★★☆☆
Incorrect order reception
Acheteur Vérifié
purchased on 17/11/2021
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3
/5
★★★☆☆
Actually I am still waiting for my order from over a month ago, how much longer do I have to wait ??
Acquirente Verificato
purchased on 17/11/2021
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2
/5
★★☆☆☆
I was told there was a tracking number but it never work or said no such package.didn't like their response
Verified Buyer
purchased on 08/11/2021
3
/5
★★★☆☆
Only 3 stars because the delivery took a little too long for my liking (and I didn't hear from 1001hobbies during that time) and although the cardboard packaging was undamaged, the box containing the model was damaged, but fortunately the contents were unharmed.
Acheteur Vérifié
purchased on 15/11/2021
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3
/5
★★★☆☆
I placed an order on the 8th November, and one on the 9th November. One arrived quite quickly the other took over a fortnight to arrive
Comprador Verificado
purchased on 08/11/2021
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2
/5
★★☆☆☆
Very good on time ordering, especially if for a gift. Available article turns out to be from third party. At least then correct article arrived.
Geverifieerde Koper
purchased on 03/11/2021
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3
/5
★★★☆☆
I am very satisfied with the service but not at all with the delivery time (25 days!).
Acheteur Vérifié
purchased on 01/11/2021
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3
/5
★★★☆☆
The parcel was what I expected but the restocking took a long time
Acheteur Vérifié
purchased on 05/11/2021
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3
/5
★★★☆☆
Delivery leaves something to be desired
Acheteur Vérifié
purchased on 12/11/2021
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3
/5
★★★☆☆
Following an order placed on 18/10, I have only received part of my order and I am still waiting for the other part on 22/11. On the other hand, the full amount of the order was debited from my account on 19/10. No information until I contacted them by phone.
Acheteur Vérifié
purchased on 18/10/2021
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3
/5
★★★☆☆
All products are very nice. Only thing is the HB-AO06167 is showing as die cast on the website. This is actually a model kit 🙁 Also, when I sent an email to inquire about the scale of the item HB-AO06167, I never received a response back.
Verified Buyer
purchased on 23/10/2021
3
/5
★★★☆☆
Failure to meet delivery date
Comprador Verificado
purchased on 01/11/2021
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2
/5
★★☆☆☆
Se was the wrong reference for the car
Acheteur Vérifié
purchased on 16/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that it is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Dommage il pourrait avoir une notice traduite en francais
Acheteur Vérifié
purchased on 10/11/2021
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3
/5
★★★☆☆
On the product itself, it's OK, except that it was a return from a customer, so it's not new! It's OK, so we'll pass.... On the other hand, the advert to sell it stipulated, promo!! Free shipping, but in reality I had to pay €20 more..... And that's not glop !!!
Acheteur Vérifié
purchased on 08/11/2021
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2
/5
★★☆☆☆
Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.
Geverifieerde Koper
purchased on 31/10/2021
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Answer from 1001hobbies
Hello, We thank you for your comment. We have 142000 references on the site, and you will understand that we cannot stock 142000 references in our warehouse. Therefore, a part of our stocks is kept at our suppliers. This explains why two weeks can pass between your order and the reception of your product. We apologize for this delay. @soon customer care from 1001hobbies.
3
/5
★★★☆☆
Product was good, price was good. Delay in shipping ( due to current circumstances) ok, the bad part is the tracking process and there is no good contact customer service.
Verified Buyer
purchased on 16/10/2021