/5
★★★★☆
based on 36832 reviews published
★★★★☆
based on 36832 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received anything, even though I was supposed to be delivered in
Acheteur Vérifié
purchased on 08/11/2020
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1
/5
★☆☆☆☆
Claims amazing customer service Claims amazing customer service, call the number and I can't get a person, or leave a number, so I have to leave an email, however, my issue is time-sensitive, and I need to be able to call. There is no indication your order goes through when placing an order. When you go to enter credit card information you are redirected to a sketchy site, and they keep rejecting my Visa.
Acheteur Vérifié
purchased on 08/11/2020
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Answer from 1001hobbies
Mrs. KNUTSON, Thank you for your feedback. We regret that the payment of your visa does not go through. Unfortunately, we cannot give you more information. Indeed, these banking data are strictly personal and belong to your bank. We advise you to call your bank to try to understand what is going on! cordially, Laure
1
/5
★☆☆☆☆
Do NOT deal with this cowboy outfit 1001modelkits my mk1 classixx transit van arrived in broken bits at a cost of �206 sterling they should be closed down A WARNING ?? TO ALL OF YOU WHO READ YHIS DO NOT DEAL WITH THESE COWBOYS THEY TAKE YOUR MONEY BUT DELIVER SCRAP LEAVE WELL ALONE
Verified Buyer
purchased on 05/11/2020
1
/5
★☆☆☆☆
DON'T BUY FROM THEM!! This site is from France. They are lowlife theiving criminals who take your money and then don't deliver the product. First, the order was ""supposedly"" shipped to another address in another state. Second, they reshipped only part of my order to me. THIRD, AND THIS IS IMPORTANT, IT TOOK 3 MONTHS TO GET A REFUND OF MY MONEY. I HAD TO HOUND THEM TO GET IT. THEY HOPE TO WEAR YOU OUT. SCUMBAGS
Verified Buyer
purchased on 05/11/2020
Answer from 1001hobbies
Mr. Parins, Thank you for your email. We inform you that the refund was made on November 2, 2020. Moreover, we make no secret of the fact that our company is based in France. We thank you for your understanding, cordially, 1001hobbies customer service.
1
/5
★☆☆☆☆
Do NOT deal with this cowboy outfit… Do NOT deal with this cowboy outfit 1001modelkits my mk1 classixx transit van arrived in broken bits at a cost of £206 sterling they should be closed down A WARNING ?? TO ALL OF YOU WHO READ YHIS DO NOT DEAL WITH THESE COWBOYS THEY TAKE YOUR MONEY BUT DELIVER SCRAP LEAVE WELL ALONE
Verified Buyer
purchased on 05/11/2020
Answer from 1001hobbies
Mr. Bowland, Thank you for your feedback. We are still waiting for your return, you will understand that we cannot refund a product we don't have! Thank you for your patience, cordially, Customer care 1001hobbies.
1
/5
★☆☆☆☆
Two weeks waiting for a delivery, which still hasn't arrived! Not impressive
Verified Buyer
purchased on 05/11/2020
1
/5
★☆☆☆☆
DON'T BUY FROM THEM!! This site is from France. They are lowlife theiving criminals who take your money and then don't deliver the product. First, the order was ""supposedly"" shipped to another address in another state. Second, they reshipped only part of my order to me. THIRD, AND THIS IS IMPORTANT, IT TOOK 3 MONTHS TO GET A REFUND OF MY MONEY. I HAD TO HOUND THEM TO GET IT. THEY HOPE TO WEAR YOU OUT. SCUMBAGS
Acheteur Vérifié
purchased on 05/11/2020
Translated review
Answer from 1001hobbies
Mr. Parins, Thank you for your email. We inform you that the refund was made on November 2, 2020. Moreover, we make no secret of the fact that our company is based in France. We thank you for your understanding, cordially, 1001hobbies customer service.
1
/5
★☆☆☆☆
Do NOT deal with this cowboy outfit... Do NOT deal with this cowboy outfit 1001modelkits my mk1 classixx transit van arrived in broken bits at a cost of £206 sterling they should be closed down A WARNING ?? TO ALL OF YOU WHO READ YHIS DO NOT DEAL WITH THESE COWBOYS THEY TAKE YOUR MONEY BUT DELIVER SCRAP LEAVE WELL ALONE
Acheteur Vérifié
purchased on 05/11/2020
Translated review
Answer from 1001hobbies
Mr. Bowland, Thank you for your feedback. We are still waiting for your return, you will understand that we cannot refund a product we don't have! Thank you for your patience, cordially, Customer care 1001hobbies.
1
/5
★☆☆☆☆
Paid but no order was created. After 2 weeks requested for order to be made. Promised delivery time was 2-4 days. Got it in more than a weeks time ... from France and not DE.
Verifizierter Käufer
purchased on 03/11/2020
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1
/5
★☆☆☆☆
The order took twenty-four days to arrive, and the metal sheets for the models were bent
Comprador Verificado
purchased on 03/11/2020
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1
/5
★☆☆☆☆
I had a problem with my online payment and was debited without receiving any notification. I was certainly reimbursed on appeal, but I didn't think that could happen nowadays. If I hadn't been on the lookout myself
Acheteur Vérifié
purchased on 03/11/2020
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1
/5
★☆☆☆☆
Please remove me from your email address contacts immediately. I don't want another email from your company.
Verified Buyer
purchased on 02/11/2020
1
/5
★☆☆☆☆
Dear Sir, I was sincerely hoping that you wouldn't be so naive as to send me a satisfaction survey. Because the least I can say is that I'm not at all satisfied. You can judge for yourself: an order placed on October 13 was first indicated on my computer as being in restocking, even though the site showed the product to be available, and it still hadn't been delivered on the 30th (a long way from the six working days announced!), so I decided to call your Services. And then, as if by a miracle, everything fell into place! That very evening I received an e-mail telling me that my model was on its way. It has indeed reached me, thanks to the efficiency of the French Post Office, which I strongly urge you to emulate... Yours sincerely
Acheteur Vérifié
purchased on 02/11/2020
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1
/5
★☆☆☆☆
The model I chose in the wooden model section ended up being a plastic model of a kinder for adults. Moreover I received the order after more than three weeks ..... too bad for my father's birthday ... big big disappointment
Acheteur Vérifié
purchased on 02/11/2020
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1
/5
★☆☆☆☆
First the order was not processed then I had to file several complaints and when I threatened to take legal action my request for processing was heard. Not recommended SUGGESTION: THE REMOTE CONTROL IS MISSING FROM THE FLYER!!! ACCORDING TO THE DESCRIPTION THIS IS PART OF THE PACKAGE! NOT RECOMMENDED AT ALL IF I COULD I WOULD GIVE MINUS STARS. With reference to the impertinent response to my review, I would like to comment because my case was only processed when I contacted trustpilot. Nobody was able to help me for more than 8 days. I was always sent a message in bad German in which I had to keep telling them exactly what the problem was.
Verifizierter Käufer
purchased on 01/11/2020
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1
/5
★☆☆☆☆
I have forwarded my complaints twice and I get the same answer each timeI have to return my order at my expense (11 euros)while the delivery is not completeSo I request a new delivery at your expense
Geverifieerde Koper
purchased on 01/11/2020
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1
/5
★☆☆☆☆
More problems now with my brushes
Acheteur Vérifié
purchased on 30/10/2020
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1
/5
★☆☆☆☆
I ordered Scary Terry with the sword hands and got a completely different Scary Terry. I just hope that Krombobulus Michael's leg matches the color later. It doesn't look like a fake, which is why I'm keeping it, but it wasn't my order. That's why I won't be buying from you again and can't recommend you to anyone.
Verifizierter Käufer
purchased on 29/10/2020
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1
/5
★☆☆☆☆
I got the model kit I ordered in a reasonable period of time considering that it was shipped from France and delivered to me in California. It arrived in good condition with no broken parts. It is good to know that there is a place to get model kits at a good price which may not be readily available or not available at all from other sources.
Verified Buyer
purchased on 28/10/2020
1
/5
★☆☆☆☆
I made my order on the 28th of September. I am still waiting for it to arrive. Right now I don't believe it will ever arrive and my ��22.67 may as well be thrown in the bin. I will never use aga
Verified Buyer
purchased on 25/10/2020
1
/5
★☆☆☆☆
More than 3 weeks delay to receive the order !!! Payment was taken immediately. On receipt: the resin part broken into several unrecoverable pieces! No rigid packaging to protect the pieces just a bubble envelope 10 times too big. And we pay 8€ for shipping. Pathetic. Compared with European sites that ship within 3 days with a parcelag
Acheteur Vérifié
purchased on 24/10/2020
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1
/5
★☆☆☆☆
Fast delivery payment of 20euros delivery within one week
Acheteur Vérifié
purchased on 24/10/2020
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1
/5
★☆☆☆☆
I have not received the product yet...
Comprador Verificado
purchased on 22/10/2020
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1
/5
★☆☆☆☆
Not even worth a star! Wrong article and still takes forever to be shipped! Never again !
Verifizierter Käufer
purchased on 21/10/2020
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1
/5
★☆☆☆☆
Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op �in behandeling�. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
Verified Buyer
purchased on 21/10/2020
1
/5
★☆☆☆☆
Lange levertijd Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op ‘in behandeling’. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
Verified Buyer
purchased on 21/10/2020
Answer from 1001hobbies
Beste Mr. Steinbusch, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we zijn zeer geïnteresseerd! Wij verontschuldigen ons oprecht voor de vertraging. Onze klantenservice zal contact met u opnemen. Binnenkort op onze site
1
/5
★☆☆☆☆
Lange levertijd Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op 'in behandeling'. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
Acheteur Vérifié
purchased on 21/10/2020
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Answer from 1001hobbies
Beste Mr. Steinbusch, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we zijn zeer geïnteresseerd! Wij verontschuldigen ons oprecht voor de vertraging. Onze klantenservice zal contact met u opnemen. Binnenkort op onze site
1
/5
★☆☆☆☆
Order placed on october 2nd received on the 19th for a simple decal that should have been in stock unworthy of our ep
Acheteur Vérifié
purchased on 20/10/2020
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1
/5
★☆☆☆☆
I have not received the product that… I have not received the product that was shipped over a month ago.
Verified Buyer
purchased on 16/10/2020
Answer from 1001hobbies
Dear Mr Hopkins, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We apologize for the wait. Our customer service will contact you in the next few days. @ Soon on our website
1
/5
★☆☆☆☆
I have not received the product that... I have not received the product that was shipped over a month ago.
Acheteur Vérifié
purchased on 16/10/2020
Translated review
Answer from 1001hobbies
Dear Mr Hopkins, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We apologize for the wait. Our customer service will contact you in the next few days. @ Soon on our website