/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Navigation on the page and when searching for an article is confusing.
Verifizierter Käufer
purchased on 11/08/2021
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3
/5
★★★☆☆
Very long delivery! I bought extra gift wrapping paper (worthy of a 2-year-old's wrapping paper) and a card with a note on it, which didn't exist!
On the other hand, the model (fortunately) was in good condition.
Acheteur Vérifié
purchased on 06/08/2021
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3
/5
★★★☆☆
Languages in store interface and emails are mixed (German, English, partly also French). Delivery was very fast, that's good! The products of Kromlech are unfortunately not so good, very irregular plastic, in some places material is missing (e.g. lower edge of shields).
Verifizierter Käufer
purchased on 14/09/2021
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3
/5
★★★☆☆
Again with manufacturing defects! Rework required.
Verifizierter Käufer
purchased on 25/08/2021
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3
/5
★★★☆☆
It's bad enough it takes days to gather the items for shipping but then they sent the items in a box when an envelope would have sufficed.
Verified Buyer
purchased on 27/08/2021
2
/5
★★☆☆☆
Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.
Acheteur Vérifié
purchased on 04/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Purchased items not in accordance with the description and photo.
Acquirente Verificato
purchased on 29/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
3
/5
★★★☆☆
When I received my order, there was a heavy glue fumes smell coming from the mailing envelope. I found that the contact cement tube had leaked in the envelope. The tube was still probably 90% percent full but perhaps a more protective mailing container is called for when mailing such supplies.
Verified Buyer
purchased on 05/09/2021
3
/5
★★★☆☆
Long delay, but on the other hand the person on the phone was very kind.
Acheteur Vérifié
purchased on 07/09/2021
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2
/5
★★☆☆☆
The 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.
Verified Buyer
purchased on 05/09/2021
Answer from 1001hobbies
Hello,
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
3
/5
★★★☆☆
Parcel arrived quite damaged, the three boxes of models were nicely stacked and flattened but the models were intact... Apart from that: good choice and price, fast delivery.
Acheteur Vérifié
purchased on 12/09/2021
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3
/5
★★★☆☆
The delivery no problem, just the time frame ordered September 03, 2021 and received September 15, 2021
Geverifieerde Koper
purchased on 03/09/2021
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3
/5
★★★☆☆
I know that the health context can explain a lot of things, but having said that, it took me a month to receive my order (with one of your competitors, the maximum delivery time I've ever experienced was 10 days). However, the order met my expectations.
Acheteur Vérifié
purchased on 25/08/2021
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2
/5
★★☆☆☆
Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.
Acheteur Vérifié
purchased on 03/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.
Comprador Verificado
purchased on 05/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
3
/5
★★★☆☆
The website is not always clear on the scale of the product.
Geverifieerde Koper
purchased on 17/06/2021
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3
/5
★★★☆☆
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
Geverifieerde Koper
purchased on 01/07/2021
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3
/5
★★★☆☆
Good overall
Acheteur Vérifié
purchased on 03/09/2021
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3
/5
★★★☆☆
Paints glue no problems 'but aerographe scientific france does not work valve opening screw parciellement foiree no demanuel d'intrution
Acheteur Vérifié
purchased on 27/08/2021
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3
/5
★★★☆☆
The product is great, but it took too long to arrive.
Comprador Verificado
purchased on 07/08/2021
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2
/5
★★☆☆☆
Very very long delivery time: 1 1/2 months without explanation.
Acheteur Vérifié
purchased on 11/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
2
/5
★★☆☆☆
Package as ordered but the delay was very long for a part in stock.
Acheteur Vérifié
purchased on 24/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
3
/5
★★★☆☆
Received the wrong package but was corrected quickly
Geverifieerde Koper
purchased on 27/08/2021
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3
/5
★★★☆☆
Good assortment, decent prices, poor shipping (long and uncertain time).
Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
Acquirente Verificato
purchased on 24/08/2021
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3
/5
★★★☆☆
Order placed on 07/08/21 and received on 02/09/21 very long delays due to a part of my order that was not in stock this part ordered in duplicate ie tires it had only one part available in stock and the others were to return to stock on 19 and 24 therefore received my order without This part is still not in stock, so I think communication should be improved when there are stock problems, to avoid long waits. I would also like to point out that when my order was released, I received it the next day, so delivery was very quick.
Acheteur Vérifié
purchased on 07/08/2021
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2
/5
★★☆☆☆
Quick delivery, kit received with paint dry, no after-sales returns
Acheteur Vérifié
purchased on 17/08/2021
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3
/5
★★★☆☆
Don't have my order complete yet , still waiting for 1 order !!! Wait for a response to me sent email.
Geverifieerde Koper
purchased on 10/08/2021
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3
/5
★★★☆☆
1 month late
Acheteur Vérifié
purchased on 18/07/2021
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2
/5
★★☆☆☆
Unfortunately there is no item description, which didn't bother me at first. Only after the order arrived did I notice that there were two different parts per set. Not too dramatic.
However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
Verifizierter Käufer
purchased on 15/08/2021
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Answer from 1001hobbies
Sir, Thank you for your comment. We regret this incident and the delay in processing your order.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
3
/5
★★★☆☆
Gift box received damaged
Acheteur Vérifié
purchased on 26/08/2021
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