/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Not very good stock management, as the order was placed when one of the two pieces was no longer available. No customer follow-up regarding supply, the customer has to call the site again to get news. On the other hand, the refund was made without any constraints and within a reasonable time.
Acheteur Vérifié
purchased on 06/07/2021
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2
/5
★★☆☆☆
Correct shipment BUT products not tested, result: unusable products
Acheteur Vérifié
purchased on 30/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Sincerely, Laure
Sincerely, Laure
2
/5
★★☆☆☆
Paid for a 2/3 day delivery of a product supposedly available on the website. It arrived 10 days later when I was already on vacation. No excuse, no refund of shipping costs...
Acheteur Vérifié
purchased on 02/07/2021
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Answer from 1001hobbies
Hello Mr Fantino, Thank you for your comment. We would like to inform you that the product you ordered is indicated as "Shipped within 4 to 6 working days " which means that these products are in stock but with our supplier. yes, with 142000 products, you will understand that we cannot stock all these references in our warehouse. We regret that you did not see this information, and apologize for this delay .
thank you for your understanding, 1001hobbies customer service
thank you for your understanding, 1001hobbies customer service
3
/5
★★★☆☆
My last order received does not correspond to my order sent!
Acheteur Vérifié
purchased on 05/07/2021
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3
/5
★★★☆☆
Took a long time until it arrived
Geverifieerde Koper
purchased on 26/07/2021
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3
/5
★★★☆☆
Order received, great packaging etc. Only point of note is the lack of communication after ordering. After I placed my order on the website there was no confirmation that the order had gone through or was in process, something almost all other websites do. Eventually, after some searching I found all the details on the site itself but a simple email after an order is often enough to let them know that the order has gone through properly and is being processed. Now I spent a time waiting in uncertainty, which was unnecessary.
Geverifieerde Koper
purchased on 25/07/2021
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3
/5
★★★☆☆
The decal sheet does not include any insignia. I would have expected that at a price of 20€.
Verifizierter Käufer
purchased on 26/07/2021
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3
/5
★★★☆☆
Delivery a week late and no reply to 1001 hobbies contact email.
Acheteur Vérifié
purchased on 16/07/2021
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2
/5
★★☆☆☆
Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.
Verified Buyer
purchased on 31/07/2021
Answer from 1001hobbies
Hello Mr Taylor,
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
3
/5
★★★☆☆
Partly very confusing
Verifizierter Käufer
purchased on 29/07/2021
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3
/5
★★★☆☆
It was frustrating to wait three weeks for my small purchase of paints. No models, no glues, nothing but paints. I guess one should expect some time lag for items purchased from Europe but next time I'll look domestically.
Verified Buyer
purchased on 11/07/2021
3
/5
★★★☆☆
Site is fine to use. Just a shame that you can order items that are not available (afterwards). If you opt for a refund, a bridging period of 14 days is generous. Contact by phone is not easy, due to a language barrier you have to make more effort to explain your "problem". Delivery seems to have been without any problems.
Geverifieerde Koper
purchased on 17/07/2021
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3
/5
★★★☆☆
The website does not work smoothly, otherwise it would have been 5 stars. fortunately the choice is wide and the handling perfect. top company.
Geverifieerde Koper
purchased on 29/06/2021
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3
/5
★★★☆☆
Delivery took a lot longer than advertised.
Verified Buyer
purchased on 15/07/2021
3
/5
★★★☆☆
Good product, only shipping costs I find too expensive ( 7 euros is a bit ) sometimes I want to order extra things afterwards, but then the shipping cost is very expensive to order.
Geverifieerde Koper
purchased on 24/07/2021
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3
/5
★★★☆☆
The offer gave the impression that the pilots were painted, but they weren't, which is a shame. A small hint would have been enough for the price.
Verifizierter Käufer
purchased on 19/07/2021
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2
/5
★★☆☆☆
When I received the parcel, one of the paint cans was open and the paint had spilled into the envelope. A second can was badly closed and half emptied. 🙁
Acheteur Vérifié
purchased on 20/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We regret your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and provide you with a quick solution.
Thank you for your time. Sincerely, 1001hobbies customer service.
Thank you for your time. Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Waited a little too long for a reason (product not in stock) for which my orderlling was delayed... Regrettable
Geverifieerde Koper
purchased on 05/07/2021
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3
/5
★★★☆☆
Happy with the purchase, but the product was indicated for immediate shipment, in the afternoon, and finally left after 6 days, after 2 unanswered emails and several calls, only 1 of which was answered. It was to be offered on Tuesday, but arrived on Wednesday.
Acheteur Vérifié
purchased on 13/07/2021
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3
/5
★★★☆☆
Not satisfied with delivery times.
Birthday gift arrived very late, even though everything was available.
Too bad
Acheteur Vérifié
purchased on 12/07/2021
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3
/5
★★★☆☆
I actually had two of the same items ordered from them. They were shipped separately by 1001 hobbies. The first package was fine. The second arrived damaged with the items box partially crushed. Be aware that they are shipping from France, not Michigan.
Verified Buyer
purchased on 25/06/2021
3
/5
★★★☆☆
I'll give you a better grade if I receive the 2 missing jars.
Acheteur Vérifié
purchased on 02/07/2021
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3
/5
★★★☆☆
Waiting too long
Acheteur Vérifié
purchased on 07/06/2021
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2
/5
★★☆☆☆
Before ordering, I asked for the dimensions, they were sent to me but they did not correspond at all to the product. I will send the product back.
Acheteur Vérifié
purchased on 22/06/2021
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Answer from 1001hobbies
Mr Hamon, Thank you for your comment. We apologize for this incident and regret the misinformation. We take this incident very seriously. We will pass on your complaints to the sales department.
We thank you for your understanding, and renew our apologies for this incident. Sincerely, 1001hobbies customer service.
We thank you for your understanding, and renew our apologies for this incident. Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Airbrush incompatible with compressed-air spray can.
Acheteur Vérifié
purchased on 28/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Have a nice day 1001hobbies customer service.
Have a nice day 1001hobbies customer service.
3
/5
★★★☆☆
Slightly defective product
Acquirente Verificato
purchased on 05/07/2021
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2
/5
★★☆☆☆
Order not complete. No response to date to my email
Geverifieerde Koper
purchased on 05/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comments. We regret your disappointment and assure you that these types of comments are very important to us. Our customer service will contact you as soon as possible and provide a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Not always clear website
Geverifieerde Koper
purchased on 12/06/2021
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2
/5
★★☆☆☆
7 months waiting time and wrong article delivered
Verifizierter Käufer
purchased on 18/06/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of comment is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
The packaging was perfect, but once removed, the box was missing two seals. Someone probably opened it before packing it.
Verified Buyer
purchased on 29/06/2021