/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Product fine, delivery was delayed.
Geverifieerde Koper
purchased on 09/06/2021
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3
/5
★★★☆☆
Delivery really slow
Verified Buyer
purchased on 27/06/2021
3
/5
★★★☆☆
Color is not the same
Comprador Verificado
purchased on 02/06/2021
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3
/5
★★★☆☆
Hello Ordered Smith Rotterdam at 1/75th the box was delivered damaged because the packaging was of very poor quality (packed in a simple plastic bulpack). Fortunately the kit is not damaged, too bad because the box billing boats is very beautiful.
Acheteur Vérifié
purchased on 30/06/2021
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3
/5
★★★☆☆
It took a few emails to get a clear and complete answer to my requests. Today everything is OK and I have received my two orders. I am waiting for the 3rd. Thank you and I maintain my confidence in you.
Acheteur Vérifié
purchased on 17/06/2021
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2
/5
★★☆☆☆
It's a pity to sell items that don't come with instructions in French, especially when you're just starting out in the discipline. I still don't know how to fly my helicopter.
Acheteur Vérifié
purchased on 07/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We have sent you the two notices by email following your request.
We hope this has solved your problem.
Sincerely, Customer Service.
We hope this has solved your problem.
Sincerely, Customer Service.
2
/5
★★☆☆☆
What I ordered is okay, but the time between ordering and having paid and arriving at my place is far too long for a website at 6 days. I have emailed you about this before but received no reply. This also happened to me with a previous order and then the excuse was a computer malfunction. Also, when I call I get a French voice on the line, which doesn't help either. Hence the moderate rating from me. Regards, Rut Jan
Geverifieerde Koper
purchased on 24/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and our apologies for the delay. We regret your disappointment and assure you that this kind of feedback is very important to us.Thank you for your time.
Thank you for your time, 1001hobbies customer service.
Thank you for your time, 1001hobbies customer service.
3
/5
★★★☆☆
Nice box, but some parts are missing. I'm waiting for the after-sales service to get back to me.
Acheteur Vérifié
purchased on 04/06/2021
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3
/5
★★★☆☆
In stock on the site, I pay and I pay to have my order in 48 hours. In real life, one of the two products was in restocking and I had to wait 10 days to get my products. Otherwise, once received, the products were in excellent condition.
Acheteur Vérifié
purchased on 16/06/2021
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3
/5
★★★☆☆
No problems with delivery, but I ordered a model with illegible instructions and an important element missing for construction.
This is the second time I've ordered from 1001hobbies, and the first time there were no problems! Maybe it's just a mistake, but I still recommend the site.
Acheteur Vérifié
purchased on 25/06/2021
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3
/5
★★★☆☆
Too many status mails, no real response to my request, item badly packaged and therefore crumpled.
Verifizierter Käufer
purchased on 15/06/2021
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3
/5
★★★☆☆
Slow shipping
Acheteur Vérifié
purchased on 20/05/2021
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2
/5
★★☆☆☆
Slow delivery , does arrive and respond to emails
Geverifieerde Koper
purchased on 15/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comments. We regret the delay and apologize for this incident.
We thank you for taking the time to alert us to this inconvenience.
We wish you a happy day The Customer Service
We thank you for taking the time to alert us to this inconvenience.
We wish you a happy day The Customer Service
3
/5
★★★☆☆
Taking a long time to get there
Geverifieerde Koper
purchased on 12/06/2021
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3
/5
★★★☆☆
A little disappointed but I inadvertently did not note that the model was in cardboard. Otherwise satisfied with the shipping and protection of the product.
Acheteur Vérifié
purchased on 09/06/2021
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2
/5
★★☆☆☆
Waiting 3 MONTHS for this order may be a bit long...
Acheteur Vérifié
purchased on 17/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident. Our customer service will get back to you by email as soon as possible.
Wishing you a nice day, 1001hobbies customer service.
Wishing you a nice day, 1001hobbies customer service.
3
/5
★★★☆☆
Product was as described and arrived quickly. I did however have problems with the VAT being charged twice on my order. Customer services were unable to rectify so in the end I had to claim the VAT back from the HMRC myself. All in All the product ended up being competitively priced, but the work to get the VAT rectified was abit of a pain.
Verified Buyer
purchased on 15/05/2021
3
/5
★★★☆☆
Shipment did not go well. Ordered June 1, received June 22. Getting in touch with you guys is very difficult. No response to emails and after calling very often got someone on the phone. After contact the shipment did go well.
Geverifieerde Koper
purchased on 17/06/2021
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3
/5
★★★☆☆
Quick delivery but packaging not strong enough to cope with the delicate nature of transporters.... Box arrived partially crushed, parts detached and damaged.
Acheteur Vérifié
purchased on 26/05/2021
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3
/5
★★★☆☆
Search sometimes irrelevant, too many results unrelated to the words searched for.
Long delivery times.
Acheteur Vérifié
purchased on 06/06/2021
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3
/5
★★★☆☆
The site says delivery time 5-7 days, but that turns out to be 5-7 days in with them and only then is it shipped to us.
Geverifieerde Koper
purchased on 10/06/2021
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3
/5
★★★☆☆
The package containing the models was delivered to me instead of my brother as I had requested and paid. I will send the package to him United Parcel Service on Saturday when I have time.
Verified Buyer
purchased on 31/05/2021
3
/5
★★★☆☆
As my order was missing an item, it remained on hold for several days, and I had no information, unlike the spam reminders for new orders.... I had to find the phone number to get any news about the reasons for the delay in my order. Once received, the order itself suited me and was compliant. 15 days delay due to a missing product
Acheteur Vérifié
purchased on 11/05/2021
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3
/5
★★★☆☆
Received my order incomplete. Missing 1 reference. Customer contact made on 11/06 by e-mail. Waiting for a reply from them. But don't worry, they're a very serious company and have never had any problems to date.
Acheteur Vérifié
purchased on 01/06/2021
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2
/5
★★☆☆☆
Took months before I received the order. Moreover, the wrong product was delivered first. I also found it annoying that email communication was in three different languages. Sorry folks, but there really is room for improvement.
Geverifieerde Koper
purchased on 21/05/2021
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Answer from 1001hobbies
Hello, We thank you for your comment, we regret this incident and apologize for it.
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
3
/5
★★★☆☆
No order tracking, at least I had to ask several times for a tracking number and finally one was provided, the delivery time was too long and the descriptions were not detailed enough.
Acheteur Vérifié
purchased on 06/05/2021
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3
/5
★★★☆☆
Delivery times a little long .
Acheteur Vérifié
purchased on 05/05/2021
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3
/5
★★★☆☆
Paid too much... Items were cheaper elsewhere... unfortunately seen too late.
Verifizierter Käufer
purchased on 21/05/2021
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3
/5
★★★☆☆
Good quality products but delivery time a bit long
Acheteur Vérifié
purchased on 18/05/2021
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2
/5
★★☆☆☆
They have taken 2 weeks to send material that they told me they would send in a few days. Besides when entering the address I selected Spain and Canary Islands and they charged me 75€ for shipping. Then I asked them to change it and return it to me but they took a long time to answer and now they say that it takes 14 days to return... we will see how it goes... but they don't return me all the postage even saying that the postage was free... I don't understand very well but with all these difficulties I prefer to finish with the subject and forget about 1001 hobbies, there is a lot of web with excellent service to waste time in a web managed from France and with a rather weak service (maybe it was bad luck in my order, I don't know, but I regret having bought in this web).
Comprador Verificado
purchased on 25/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. You know that the shipping costs to the Canary Islands are not the same as those of Spain, the rates are higher.
We thank you for your understanding, cordially,
We thank you for your understanding, cordially,