/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The product arrived incomplete. A claim email was sent to 1001 Hobbies with a photo and proof of purchase, but no result. to date
Acheteur Vérifié
purchased on 02/08/2021
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3
/5
★★★☆☆
Package arrived in poor condition. no cardboard packaging. just bubble wrap.
Acheteur Vérifié
purchased on 24/08/2021
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2
/5
★★☆☆☆
Could not log in,telephone in french or english
Geverifieerde Koper
purchased on 30/07/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Delivery too long
Acheteur Vérifié
purchased on 15/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
1001hobbies customer service will contact you as soon as possible. Have a nice day!
1001hobbies customer service.
1001hobbies customer service will contact you as soon as possible. Have a nice day!
1001hobbies customer service.
3
/5
★★★☆☆
Already placed several orders where unfortunately some things went wrong; wrong items delivered and shipments (paid for separately) put together for one shipment. The latter has since been rectified and refunded by them. But communication is not always smooth. In normal mail traffic usually no answer, only in reviews. Also a lot of unnecessary mails and unclear history about orders. Rather have the impression that 1001hobbies belongs to the category "dozenschuivers" than a webshop with knowledge of business. Plus point is that they offer a lot but this belongs to the stock of suppliers. Prices are sometimes also quite high...
Geverifieerde Koper
purchased on 10/08/2021
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3
/5
★★★☆☆
Still waiting for a product ordered and paid for: MAZDA MX5 ROADSTER 2016 ROUGE Reference: IXOCLC367N Not received !!!
Acheteur Vérifié
purchased on 07/08/2021
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3
/5
★★★☆☆
Disappointed by the model, hoped it would be larger
Acheteur Vérifié
purchased on 16/08/2021
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3
/5
★★★☆☆
Orders take a long time to be processed and shipped. Information on delivery dates is inaccurate.
Comprador Verificado
purchased on 08/08/2021
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2
/5
★★☆☆☆
I had ordered a different tank than the one I already received,otherwise it would have been a good service
Acquirente Verificato
purchased on 04/08/2021
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Answer from 1001hobbies
Hi,Thank you for your feedback.Customer service will contact you as soon as possible.Sincerely,1001hobbies
2
/5
★★☆☆☆
1 purchase and the last and not due to covid the slowness of delivery. I ordered in Spain and on other sites and everything arrived on time..never again for me.
Acheteur Vérifié
purchased on 03/08/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Customer service will get back to you as soon as possible. Sincerely, 1001hobbies
3
/5
★★★☆☆
Very expensive product, compared to other sites and long delivery.
Acheteur Vérifié
purchased on 01/08/2021
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3
/5
★★★☆☆
The waiting time to receive it is long and there is little information on its status at any given time.
Comprador Verificado
purchased on 02/08/2021
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3
/5
★★★☆☆
The Humbrol paints are fine, but the shipping speed and quality of container used leaves a lot to be desired. I ordered quite a few paints and they were just tossed into a slightly padded envelope with no additional protection. I am glad none of my paints broke or opened up in transit. Supplied tracking was in French and difficult to figure out. Took over two weeks to receive what I ordered. I am happy about getting the paint supplies I needed, but I will look for a different supplier for any future orders. Thanks anyway.
Verified Buyer
purchased on 28/07/2021
2
/5
★★☆☆☆
This transaction was really weird. The order was done via eBay. It took forever to arrive--3 weeks. I tracked it, and discovered that item was if I never bought it, AND it showed up $20 more! Very confusing. I actually thought I didn't REALLY order it! Then poof, it arrives on my doorstep days later, in a huge box! The item box was only 11 inches long and 3 inches tall. I could have fit at least 6 of those boxes (air to air missiles for F16 models) in that 1 huge box. No wonder the shipping charges were so high! I feel like I have been ripped off a little bit because of the shipping. Unfortunately, they were the only ones that carried this item so I'm not sure what I'm gonna do when I need item again for my special needs son of 30 years.
Verified Buyer
purchased on 23/07/2021
2
/5
★★☆☆☆
Finally received after an uncertain period, no track and trace working properly. I am not yet convinced to order here again, maybe if the service improves.
Geverifieerde Koper
purchased on 05/07/2021
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Answer from 1001hobbies
Hello, Thank you for posting your comment. Thank you for contacting customer service. We will reply to you as soon as possible. We regret this incident and apologize.
Thank you for your understanding, 1001hobbies customer service.
Thank you for your understanding, 1001hobbies customer service.
2
/5
★★☆☆☆
On August 8th 2021.I received merchandise l have ordered.
I have ordered romanian infantry and others .but romanian infantry is missing.
Please ship the romanian infantry that is missing on your
shipping cost.
Thank you for your prompt attention,
Verified Buyer
purchased on 13/07/2021
Answer from 1001hobbies
Good morning,
Thank you for your comment. We would like to inform you that this product has not been sent because we had a stock error. We would like to inform you that we have refunded this reference.
Thank you very much,
1001hobbies
Thank you for your comment. We would like to inform you that this product has not been sent because we had a stock error. We would like to inform you that we have refunded this reference.
Thank you very much,
1001hobbies
3
/5
★★★☆☆
Delivery seems longer then average. Good point can produce the priduct your want but at a price.
Verified Buyer
purchased on 04/07/2021
3
/5
★★★☆☆
Not very good stock management, as the order was placed when one of the two pieces was no longer available. No customer follow-up regarding supply, the customer has to call the site again to get news. On the other hand, the refund was made without any constraints and within a reasonable time.
Acheteur Vérifié
purchased on 06/07/2021
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2
/5
★★☆☆☆
Correct shipment BUT products not tested, result: unusable products
Acheteur Vérifié
purchased on 30/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Sincerely, Laure
Sincerely, Laure
2
/5
★★☆☆☆
Paid for a 2/3 day delivery of a product supposedly available on the website. It arrived 10 days later when I was already on vacation. No excuse, no refund of shipping costs...
Acheteur Vérifié
purchased on 02/07/2021
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Answer from 1001hobbies
Hello Mr Fantino, Thank you for your comment. We would like to inform you that the product you ordered is indicated as "Shipped within 4 to 6 working days " which means that these products are in stock but with our supplier. yes, with 142000 products, you will understand that we cannot stock all these references in our warehouse. We regret that you did not see this information, and apologize for this delay .
thank you for your understanding, 1001hobbies customer service
thank you for your understanding, 1001hobbies customer service
3
/5
★★★☆☆
My last order received does not correspond to my order sent!
Acheteur Vérifié
purchased on 05/07/2021
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3
/5
★★★☆☆
Took a long time until it arrived
Geverifieerde Koper
purchased on 26/07/2021
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3
/5
★★★☆☆
Order received, great packaging etc. Only point of note is the lack of communication after ordering. After I placed my order on the website there was no confirmation that the order had gone through or was in process, something almost all other websites do. Eventually, after some searching I found all the details on the site itself but a simple email after an order is often enough to let them know that the order has gone through properly and is being processed. Now I spent a time waiting in uncertainty, which was unnecessary.
Geverifieerde Koper
purchased on 25/07/2021
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3
/5
★★★☆☆
The decal sheet does not include any insignia. I would have expected that at a price of 20€.
Verifizierter Käufer
purchased on 26/07/2021
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3
/5
★★★☆☆
Delivery a week late and no reply to 1001 hobbies contact email.
Acheteur Vérifié
purchased on 16/07/2021
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2
/5
★★☆☆☆
Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.
Verified Buyer
purchased on 31/07/2021
Answer from 1001hobbies
Hello Mr Taylor,
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
3
/5
★★★☆☆
Partly very confusing
Verifizierter Käufer
purchased on 29/07/2021
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3
/5
★★★☆☆
It was frustrating to wait three weeks for my small purchase of paints. No models, no glues, nothing but paints. I guess one should expect some time lag for items purchased from Europe but next time I'll look domestically.
Verified Buyer
purchased on 11/07/2021
3
/5
★★★☆☆
Site is fine to use. Just a shame that you can order items that are not available (afterwards). If you opt for a refund, a bridging period of 14 days is generous. Contact by phone is not easy, due to a language barrier you have to make more effort to explain your "problem". Delivery seems to have been without any problems.
Geverifieerde Koper
purchased on 17/07/2021
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3
/5
★★★☆☆
The website does not work smoothly, otherwise it would have been 5 stars. fortunately the choice is wide and the handling perfect. top company.
Geverifieerde Koper
purchased on 29/06/2021
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