4.2/5
★★★★☆
based on 37909 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Ordered some decals on March 16th. The item never arrived. Company phone number doesn't work. Avoid!

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Verified Buyer
purchased on 20/04/2020
1 /5
★☆☆☆☆

Too expensive Other providers up to 200% cheaper.

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Verifizierter Käufer
purchased on 19/04/2020
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1 /5
★☆☆☆☆

You do not receive the order and they do not tell you anything. It's a scam they take the money and you don't get anything !!!!

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Comprador Verificado
purchased on 19/04/2020
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1 /5
★☆☆☆☆

Nothing received. See my previous m

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Acheteur Vérifié
purchased on 19/04/2020
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1 /5
★☆☆☆☆

Disappointed not received my package while on the site my order is shipped but no package at collision

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Acheteur Vérifié
purchased on 19/04/2020
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1 /5
★☆☆☆☆

Hallo ik wacht nu al meer dan 1 maand... Hallo ik wacht nu al meer dan 1 maand op mijn bestelling, jammer ook op mijn vraag per mail GEEN reactie gehad. Jammer dat het zo moet gaan, toch voor veel geld besteld en nu verder????

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Acheteur Vérifié
purchased on 18/04/2020
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1 /5
★☆☆☆☆

I have not received my 40420 order yet, and it is not even shipped yet. And I see I'm not alone

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Acheteur Vérifié
purchased on 18/04/2020
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1 /5
★☆☆☆☆

Hello I placed an order on 040420 when I look at the order tracking it is still being prepared? 14 days (or more since it's the weekend) I think it's a bit long to put two boxes in a shipping carton? I ordered these puzzles to keep my parents busy during the Christmas lockdown, but I have other plans...? Please keep me informed of any developments.

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Acheteur Vérifié
purchased on 18/04/2020
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1 /5
★☆☆☆☆

I still haven't received my parcel. How can I see my tracking number?

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Acheteur Vérifié
purchased on 18/04/2020
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1 /5
★☆☆☆☆

Hallo ik wacht nu al meer dan 1 maand op mijn bestelling jammer ook op mijn vraag per mail GEEN reactie gehad. Jammer dat het zo moet gaan toch voor veel geld besteld en nu verder????

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Verified Buyer
purchased on 18/04/2020
1 /5
★☆☆☆☆

Hallo ik wacht nu al meer dan 1 maand… Hallo ik wacht nu al meer dan 1 maand op mijn bestelling, jammer ook op mijn vraag per mail GEEN reactie gehad. Jammer dat het zo moet gaan, toch voor veel geld besteld en nu verder????

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Verified Buyer
purchased on 18/04/2020
1 /5
★☆☆☆☆

I received the little model and despite the packaging it arrived a broken piece. Disappointed and had no response via email! Poor customer service!

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Acquirente Verificato
purchased on 18/04/2020
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1 /5
★☆☆☆☆

Order placed on April 6 after 9 days of ""package being prepared"" for 3 days it has been showing as shipped.All merchandise purchased was stated as ""in stock"" and immediately available for shipment. I am waiting for the goods to arrive but surely this is the first and last order. I understand the Covid emergency but this is not seriousness do not write that the goods will be shipped in 24 hours NOT TRUE!!!

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Acquirente Verificato
purchased on 18/04/2020
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1 /5
★☆☆☆☆

Paints not received

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Acheteur Vérifié
purchased on 18/04/2020
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1 /5
★☆☆☆☆

I still haven't received my order: no letter carrier tomorrow, Monday or Tuesday, so I've lost another 4 days.

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Acheteur Vérifié
purchased on 17/04/2020
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1 /5
★☆☆☆☆

Since April 03 I'm waiting for my order, I send emails and no answer.

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Acheteur Vérifié
purchased on 17/04/2020
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1 /5
★☆☆☆☆

My situation is the same.an order placed on 3o march 2020 and debited on my bank card on 31march 2020 for an amount of 26409 euros.quelques mails de demande même a SCIENTIFIC (qui m'a renvoyé chez 1001 HOBBIES).AUjourd'hui toujours aucun nouvelles ni pour une confirmation de commande ni pour un avis de retard ni pour une annonce des délaisCe fournisseur ne répond même pas aux mails.I even proposed to cancel the order within the deadline as they propose to refuse the package COLISSIMO to return with the return label (without having unpacked )and with the label colissimo provided by them (CF other suppliers) NOTHING REALLY NOTHING. I don't understand how this can exist when the catalog sent by SCIENTIFIC is so full and attractive.

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Acheteur Vérifié
purchased on 17/04/2020
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1 /5
★☆☆☆☆

Abysmal Abysmal. When ordering told in stock and 5-6 day delivery. Then a week later a message saying its not in stock, then a message to say its out for delivery. 8 days later still nothing. No way of contacting them, track your parcel doesn't work, no reply to message on messenger as no contact or e mail address, avoid like the plague

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Acheteur Vérifié
purchased on 17/04/2020
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1 /5
★☆☆☆☆

I haven't received my order yet

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Acheteur Vérifié
purchased on 17/04/2020
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1 /5
★☆☆☆☆

Abysmal Abysmal. When ordering told in stock and 5-6 day delivery. Then a week later a message saying its not in stock, then a message to say its out for delivery. 8 days later still nothing. No way of contacting them, track your parcel doesn't work, no reply to message on messenger as no contact or e mail address, avoid like the plague

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Verified Buyer
purchased on 17/04/2020
1 /5
★☆☆☆☆

Order placed on March 29 and never arrived. Evaso by the way with express shipping. Phone contact only Frenchhave only responded to my emailsnon translated well into Italian. The delivery dates in the emails were just lies. My parcel sent several times was supposed to arrive on April 14. Never seen such a thing. I asked for cheap return.

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Acquirente Verificato
purchased on 17/04/2020
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1 /5
★☆☆☆☆

The order has not arrived and I don't know anything about it.

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Comprador Verificado
purchased on 17/04/2020
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1 /5
★☆☆☆☆

Announced receipt of a model on 0704. Here we are on the 16th and still no news from 1001 maquette. Even if we can understand a certain delay, it's too much. So much for announcing extended lead times from the outset. If it is to have this model at the end of the confinement no thank you it will be return to the enclosure.

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Acheteur Vérifié
purchased on 16/04/2020
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1 /5
★☆☆☆☆

An order was placed and 500 euros were debited, but I still haven't received the material. I don't understand why, despite the current period, the debit has been made without the material having arrived (500 euros all in all).

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Acheteur Vérifié
purchased on 16/04/2020
Translated review
1 /5
★☆☆☆☆

Order placed on 0304 I receive an email of shipment on 0604 except that when I look at the tracking the package has not left it is waiting at the supplier...... it is 1604 and still waiting at the digger After several emails I am told to wait that the tracking of the post moves except that nothing happens A Fuir does not respect its customers does not give any information. I'm waiting for my products for 3 weeks ...

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Acheteur Vérifié
purchased on 16/04/2020
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1 /5
★☆☆☆☆

The prices on this site are far too high compared with other modelling sites. For example, the Renault RE20 Turbo Italeri Reference 4707 Scale 112 costs 250.99 euros (in their kindness they offer you a 5% discount, i.e. 238.44 euros), whereas this model can be found for 138 euros on france-maquette oupsmodel.com or breizh-modelisme. I'm well aware that prices are free, but at this level, it's not enough.

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Acheteur Vérifié
purchased on 16/04/2020
Translated review
1 /5
★☆☆☆☆

An order was placed and 500 euros were debited, but I still haven't received the material. I don't understand why, despite the current period, the debit has been made without the material having arrived (500 euros all in all).

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Acheteur Vérifié
purchased on 16/04/2020
Translated review
1 /5
★☆☆☆☆

Order the 04042020 and to date no news 799e charge for 2 pots of paint and 1 tube of glue shameful 1st and last comman

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Acheteur Vérifié
purchased on 16/04/2020
Translated review
1 /5
★☆☆☆☆

The RC model is missing part of the back

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Acheteur Vérifié
purchased on 16/04/2020
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1 /5
★☆☆☆☆

I ordered an item a model of a rural house kit towards the end of March 2020 . This order was processed but for some reason you had the wrong address ,the courier could not deliver as they did not recognize the address, i contacted you and gave the correct address since then I have heard nothing.

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Verified Buyer
purchased on 16/04/2020
1 /5
★☆☆☆☆

Order from 29.03.2020 still not arrived on email request only terse message ""was shipped on 31.03."" no answer to 2 emails Order still not processed at DHL smells like fraud

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Verifizierter Käufer
purchased on 16/04/2020
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1 /5
★☆☆☆☆

Mal has not arrived yet and the link you sent me does not show any current order, I need you to tell me exactly when it will arrive. Sa

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Comprador Verificado
purchased on 16/04/2020
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1 /5
★☆☆☆☆

The shipment has not yet arrived at my home. Even with the difficulties of COVID 19, one month seems a long time to me. In addition I paid for the expre

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Comprador Verificado
purchased on 16/04/2020
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1 /5
★☆☆☆☆

I HAVE NOT RECEIVED IT YET

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Comprador Verificado
purchased on 16/04/2020
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1 /5
★☆☆☆☆

Excellent products (at the moment I have only viewed them on the Web page). Considering the Covid 19 emergency situation I do not think it is acceptable that the order (INCLUDING PAYMENT BY CREDIT CARD) placed on the 3rd is shipped the requested material only on the 8th (having paid as much as 10 euros for shipping and having promised delivery by the 10th). Zero rating on the organization!!! I await a business proposal from the Company including an apology!!! WARNING!!!

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Acquirente Verificato
purchased on 16/04/2020
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1 /5
★☆☆☆☆

Absolutely dissatisfied order placed on 223 and paid 10€ shipping to date still nothing arrives and I can't even track the shipping insufficient service ever again

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Acquirente Verificato
purchased on 16/04/2020
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1 /5
★☆☆☆☆

Order placed on March 29 with choice of shipping by express courier for an additional charge. The package appears to have been shipped on April 8 but to date it has not arrived. In addition, the link provided on the site for DHL courier tracking does not work so it is not possible for me to get any information about the shipment. I understand the inconvenience due to Covid 19 however it does not seem to me to be a service up to the mark. I cannot give any evaluations on the quality of the goods as I have not yet received them.

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Acquirente Verificato
purchased on 16/04/2020
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1 /5
★☆☆☆☆

HEAR HEAR !!! Today June 9, 2020 after almost 3 months after the order was delivered to me the package! Packed to the c.... of dog but with all items in good condition. An infinite time not even in case of nuclear armageddon would have taken so long to arrive especially when compared to all other e-commerce sites that have always shipped in reasonable time. The rating remains negative.

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Acquirente Verificato
purchased on 16/04/2020
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1 /5
★☆☆☆☆

I feel ripped off and this will be the last purchase I will make at this store. they have sold me a product that they did not have or expect to have. Almost a month ago I made the purchase of a set of Eduard photoetched parts to improve a model. On the 8th the order status was updated to "sent". I have not received it yet. The Covid19 excuse does not help me because I have ordered things to Germany or Poland that have arrived to Madrid in a matter of four days.

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Comprador Verificado
purchased on 15/04/2020
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1 /5
★☆☆☆☆

On the tracking page it says that it is in delivery so it takes 2 days in the morning it says in delivery and at night system failure ... 2 days waiting for the delivery person to arrive and it does not arrive ... I will have to cancel the purchase and get my money back.

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Comprador Verificado
purchased on 15/04/2020
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