/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery took a lot longer than advertised.
Verified Buyer
purchased on 15/07/2021
3
/5
★★★☆☆
Good product, only shipping costs I find too expensive ( 7 euros is a bit ) sometimes I want to order extra things afterwards, but then the shipping cost is very expensive to order.
Geverifieerde Koper
purchased on 24/07/2021
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3
/5
★★★☆☆
The offer gave the impression that the pilots were painted, but they weren't, which is a shame. A small hint would have been enough for the price.
Verifizierter Käufer
purchased on 19/07/2021
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2
/5
★★☆☆☆
When I received the parcel, one of the paint cans was open and the paint had spilled into the envelope. A second can was badly closed and half emptied. 🙁
Acheteur Vérifié
purchased on 20/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We regret your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and provide you with a quick solution.
Thank you for your time. Sincerely, 1001hobbies customer service.
Thank you for your time. Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Waited a little too long for a reason (product not in stock) for which my orderlling was delayed... Regrettable
Geverifieerde Koper
purchased on 05/07/2021
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3
/5
★★★☆☆
Happy with the purchase, but the product was indicated for immediate shipment, in the afternoon, and finally left after 6 days, after 2 unanswered emails and several calls, only 1 of which was answered. It was to be offered on Tuesday, but arrived on Wednesday.
Acheteur Vérifié
purchased on 13/07/2021
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3
/5
★★★☆☆
Not satisfied with delivery times.
Birthday gift arrived very late, even though everything was available.
Too bad
Acheteur Vérifié
purchased on 12/07/2021
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3
/5
★★★☆☆
I actually had two of the same items ordered from them. They were shipped separately by 1001 hobbies. The first package was fine. The second arrived damaged with the items box partially crushed. Be aware that they are shipping from France, not Michigan.
Verified Buyer
purchased on 25/06/2021
3
/5
★★★☆☆
I'll give you a better grade if I receive the 2 missing jars.
Acheteur Vérifié
purchased on 02/07/2021
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3
/5
★★★☆☆
Waiting too long
Acheteur Vérifié
purchased on 07/06/2021
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2
/5
★★☆☆☆
Before ordering, I asked for the dimensions, they were sent to me but they did not correspond at all to the product. I will send the product back.
Acheteur Vérifié
purchased on 22/06/2021
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Answer from 1001hobbies
Mr Hamon, Thank you for your comment. We apologize for this incident and regret the misinformation. We take this incident very seriously. We will pass on your complaints to the sales department.
We thank you for your understanding, and renew our apologies for this incident. Sincerely, 1001hobbies customer service.
We thank you for your understanding, and renew our apologies for this incident. Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Airbrush incompatible with compressed-air spray can.
Acheteur Vérifié
purchased on 28/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Have a nice day 1001hobbies customer service.
Have a nice day 1001hobbies customer service.
3
/5
★★★☆☆
Slightly defective product
Acquirente Verificato
purchased on 05/07/2021
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2
/5
★★☆☆☆
Order not complete. No response to date to my email
Geverifieerde Koper
purchased on 05/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comments. We regret your disappointment and assure you that these types of comments are very important to us. Our customer service will contact you as soon as possible and provide a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Not always clear website
Geverifieerde Koper
purchased on 12/06/2021
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2
/5
★★☆☆☆
7 months waiting time and wrong article delivered
Verifizierter Käufer
purchased on 18/06/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of comment is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
The packaging was perfect, but once removed, the box was missing two seals. Someone probably opened it before packing it.
Verified Buyer
purchased on 29/06/2021
3
/5
★★★☆☆
Product fine, delivery was delayed.
Geverifieerde Koper
purchased on 09/06/2021
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3
/5
★★★☆☆
Delivery really slow
Verified Buyer
purchased on 27/06/2021
3
/5
★★★☆☆
Color is not the same
Comprador Verificado
purchased on 02/06/2021
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3
/5
★★★☆☆
Hello Ordered Smith Rotterdam at 1/75th the box was delivered damaged because the packaging was of very poor quality (packed in a simple plastic bulpack). Fortunately the kit is not damaged, too bad because the box billing boats is very beautiful.
Acheteur Vérifié
purchased on 30/06/2021
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3
/5
★★★☆☆
It took a few emails to get a clear and complete answer to my requests. Today everything is OK and I have received my two orders. I am waiting for the 3rd. Thank you and I maintain my confidence in you.
Acheteur Vérifié
purchased on 17/06/2021
Translated review
2
/5
★★☆☆☆
It's a pity to sell items that don't come with instructions in French, especially when you're just starting out in the discipline. I still don't know how to fly my helicopter.
Acheteur Vérifié
purchased on 07/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We have sent you the two notices by email following your request.
We hope this has solved your problem.
Sincerely, Customer Service.
We hope this has solved your problem.
Sincerely, Customer Service.
2
/5
★★☆☆☆
What I ordered is okay, but the time between ordering and having paid and arriving at my place is far too long for a website at 6 days. I have emailed you about this before but received no reply. This also happened to me with a previous order and then the excuse was a computer malfunction. Also, when I call I get a French voice on the line, which doesn't help either. Hence the moderate rating from me. Regards, Rut Jan
Geverifieerde Koper
purchased on 24/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and our apologies for the delay. We regret your disappointment and assure you that this kind of feedback is very important to us.Thank you for your time.
Thank you for your time, 1001hobbies customer service.
Thank you for your time, 1001hobbies customer service.
3
/5
★★★☆☆
Nice box, but some parts are missing. I'm waiting for the after-sales service to get back to me.
Acheteur Vérifié
purchased on 04/06/2021
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3
/5
★★★☆☆
In stock on the site, I pay and I pay to have my order in 48 hours. In real life, one of the two products was in restocking and I had to wait 10 days to get my products. Otherwise, once received, the products were in excellent condition.
Acheteur Vérifié
purchased on 16/06/2021
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3
/5
★★★☆☆
No problems with delivery, but I ordered a model with illegible instructions and an important element missing for construction.
This is the second time I've ordered from 1001hobbies, and the first time there were no problems! Maybe it's just a mistake, but I still recommend the site.
Acheteur Vérifié
purchased on 25/06/2021
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3
/5
★★★☆☆
Too many status mails, no real response to my request, item badly packaged and therefore crumpled.
Verifizierter Käufer
purchased on 15/06/2021
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3
/5
★★★☆☆
Slow shipping
Acheteur Vérifié
purchased on 20/05/2021
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2
/5
★★☆☆☆
Slow delivery , does arrive and respond to emails
Geverifieerde Koper
purchased on 15/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comments. We regret the delay and apologize for this incident.
We thank you for taking the time to alert us to this inconvenience.
We wish you a happy day The Customer Service
We thank you for taking the time to alert us to this inconvenience.
We wish you a happy day The Customer Service