/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Came reasonably quickly to UK, took a few days to be dispatched in France, but to be fair I used the standard cheapie delivery option. Don't really tell you it is in France until you complete the order, so could be more transparent. Still, I would use them again and got a 'hard to find' elsewhere item, so on balance I would recommend, provided you don't need it next day or 2 day delivery to the UK.
Verified Buyer
purchased on 25/05/2021
3
/5
★★★☆☆
More than a month before delivery...!
Acheteur Vérifié
purchased on 19/03/2021
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3
/5
★★★☆☆
Not yet received, therefore poor coordination
Comprador Verificado
purchased on 31/05/2021
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3
/5
★★★☆☆
Order still undelivered
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
Before placing an order for 460 €, I wanted to call for information. The person who answered seemed to know nothing about her subject. After putting me on hold, she simply hung up on me. For the rest nothing to say, but not sure that I place another order. A little professionalism from your staff would not be a luxury.
Acheteur Vérifié
purchased on 18/05/2021
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3
/5
★★★☆☆
Choice, fair prices, express delivery, but I only needed 5ml micro jars, not 18ml, I only have one model to make exceptionally, and now I find myself with 14 almost new jars to throw away! what a waste of money Michel!
Acheteur Vérifié
purchased on 29/05/2021
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3
/5
★★★☆☆
Hello Equipment to perform that I threw in the trash without proof of its condition Sincerely
Acheteur Vérifié
purchased on 28/05/2021
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2
/5
★★☆☆☆
Material received not in good condition, light broken, magnifying glass ditto, all gone to waste, thank you for doing what is necessary to send me back material in good condition. Sincerely
Acheteur Vérifié
purchased on 26/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us photos of the item that you claim to have damaged. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Communication in french from the m9eder company is not very convenient. Also the status of the order, what is and isn't in stock and what will eventually be delivered was unclear. Therefore, it was a pleasant surprise that the entire order was delivered complete.
Geverifieerde Koper
purchased on 08/05/2021
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3
/5
★★★☆☆
Order conformed.
Delivery very long 15 days for 4 to 6 announced damage
Acheteur Vérifié
purchased on 11/05/2021
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3
/5
★★★☆☆
The guard rails that come with the Carrera One! racetrack for the corners are very tricky to attach!
Geverifieerde Koper
purchased on 24/05/2021
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3
/5
★★★☆☆
I deplored the lack of responsiveness: following my order, after several reminders, I was informed that the desired item was out of stock. So I chose another item.... no reply, then a notice that my order had been dispatched, on which I noticed that all the paints (and other accessories) were there, but that the main item, a boat, was waiting to be restocked"..... I'm worried because it's a birthday present and I'm afraid I won't receive it in time. In the end, delivery was made the very next day and everything was there, but communication was poor. What a shame! (Well, I haven't seen the model yet, it's packed and the recipient will open it tomorrow: I hope he'll be satisfied).
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
Note 10 reasonable delivery time, excellent packaging, punctual and courteous deliveryman
Acheteur Vérifié
purchased on 17/05/2021
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3
/5
★★★☆☆
Arctica russian nuclear pow
Geverifieerde Koper
purchased on 22/05/2021
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2
/5
★★☆☆☆
I had to pay £40 import duty on the delivery which was not made clear.
Verified Buyer
purchased on 06/05/2021
Answer from 1001hobbies
Hello,
Since the Brexit, the orders above 135 £ are subject to taxation by the English customs. We deplore this situation, but we warn our customers.
Sincerely,
Laure
Since the Brexit, the orders above 135 £ are subject to taxation by the English customs. We deplore this situation, but we warn our customers.
Sincerely,
Laure
2
/5
★★☆☆☆
Too long to deliver
Acheteur Vérifié
purchased on 10/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
I think you should place the decal sheets in rigid envelopes. For the decals (for the manufacturer) it's a pity, for a N°, for example the 2, to put only 2 on the sheet, it limits the number of registrations in the same font, I can only make a plane with the 2-LH for example and can't make the 2-LA or 2-FH etc...
Acheteur Vérifié
purchased on 18/05/2021
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2
/5
★★☆☆☆
One reference missing on 4 and if I hadn't been bitching about it I think I'd still be waiting. Didn't bother to contact me to apologize for the delay. Didn't even send a partial order. I had time to order 2 times in Japan and 2 times in Belgium and received the kits before. Very disappointing experience. Wouldn't do it again.
Acheteur Vérifié
purchased on 14/04/2021
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Answer from 1001hobbies
Hello Mr Thorigny, Thank you for your comment. We would like to remind you that on 20/05/21, we split your order in order not to delay the delivery of your order any longer. This new order is currently being prepared.
Sincerely, Laure
Sincerely, Laure
2
/5
★★☆☆☆
Communication and zero deadlines were not met but I still received my bust and I'm happy.
Acheteur Vérifié
purchased on 07/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We offer you free shipping on your next order: please use the code portgratuit25. 1001hobbies customer service.
We offer you free shipping on your next order: please use the code portgratuit25. 1001hobbies customer service.
2
/5
★★☆☆☆
Product in order. Customer service poorly accessible. Answering machine not in Dutch. Time between ordering and receiving far too long. When you ask a question on the site you get no answer.
Geverifieerde Koper
purchased on 05/05/2021
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3
/5
★★★☆☆
Took ages to get the model .have to pay yo use PayPal. And the you have to pay for delivery. So not happy. I will not use 1001 unless I have to.
Sorry but I could have got this product as cheap but quicker if amazon
Verified Buyer
purchased on 29/04/2021
3
/5
★★★☆☆
Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!
Acheteur Vérifié
purchased on 03/04/2021
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2
/5
★★☆☆☆
The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.
Acheteur Vérifié
purchased on 03/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. To thank you for your loyalty, we are offering you free shipping on your next order to show you that this delay is not representative of the services we offer. To do this, please use the code PORTGRATUIT25.
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
3
/5
★★★☆☆
Lack of clarity on delivery, takes way too long to know if order is approved....
Geverifieerde Koper
purchased on 24/04/2021
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3
/5
★★★☆☆
I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.
Comprador Verificado
purchased on 10/05/2021
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2
/5
★★☆☆☆
The RC car we ordered arrived with the tyraps already cut. After this we found out that the remote control does not respond properly and the car suddenly goes backwards without you operating the remote. Still no response heard from 1001
Geverifieerde Koper
purchased on 15/05/2021
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2
/5
★★☆☆☆
Ultra fast delivery, but this model of soyuz is absolutely disgusting, full of burrs and molding defects, really amateur work, I'll have to buy a dremel and body filler to be able to save it, I give despite everything two stars because they are the only ones to make a model of soyuz.
Acheteur Vérifié
purchased on 15/05/2021
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3
/5
★★★☆☆
Having to pay when you use PayPal is not good then you wait ages for the goods. I will only use you if I can't find the model else where..sorry I do expect a slightly better service .and service is very slow ....SORRY
Verified Buyer
purchased on 10/05/2021
3
/5
★★★☆☆
Over a month to deliver and no reply to my reminder email!
Acheteur Vérifié
purchased on 16/04/2021
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3
/5
★★★☆☆
On 04/27/2021 the order was placed and the payment was made. I picked up the package at the post office on 05/14/2021, after 18 days. It seems to me that this is quite a long delay for what most on-line orders take nowadays.
Comprador Verificado
purchased on 07/05/2021
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