/5
★★★★☆
based on 36832 reviews published
★★★★☆
based on 36832 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.
Verified Buyer
purchased on 02/09/2020
1
/5
★☆☆☆☆
Attention is to Fly
Acheteur Vérifié
purchased on 01/09/2020
Translated review
1
/5
★☆☆☆☆
Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems returns complaints and the like there is no email mentioned on the site. Shachar Ardi
Verified Buyer
purchased on 01/09/2020
1
/5
★☆☆☆☆
Customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi
Verified Buyer
purchased on 01/09/2020
Answer from 1001hobbies
Mr ARDI, Thank you for your feedback. We regret your disappointment. We inform you that we have received 5 emails and we have responded each time. In your emails, you warn us that there is a piece missing from your artwork. We then asked our supplier to send it to you. We asked our supplier to send it back to us, and he confirmed that he would send you the part as soon as possible. Sincerely, The 1001hobbies team Translated with http://www.DeepL.com/Translator (free version)
1
/5
★☆☆☆☆
Customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi
Acheteur Vérifié
purchased on 01/09/2020
Translated review
Answer from 1001hobbies
Mr ARDI, Thank you for your feedback. We regret your disappointment. We inform you that we have received 5 emails and we have responded each time. In your emails, you warn us that there is a piece missing from your artwork. We then asked our supplier to send it to you. We asked our supplier to send it back to us, and he confirmed that he would send you the part as soon as possible. Sincerely, The 1001hobbies team Translated with http://www.DeepL.com/Translator (free version)
1
/5
★☆☆☆☆
An Outstanding molded kit great detail. 1001 Modelkits was great to deal with throughout the entire purchase process and give consistent updates on your purchase....Will purchase with them again!
Verified Buyer
purchased on 31/08/2020
1
/5
★☆☆☆☆
This isn't the first time I've ordered, but now I'm told I've received my parcel in my letterbox. I haven't received anything. I've sent emails but nothing from them. I'm a bit
Acheteur Vérifié
purchased on 29/08/2020
Translated review
1
/5
★☆☆☆☆
Order placed on 38 still not received 268. Delivery expected in 5 to 7 days, no news of delay or forecast for delivery date. First and last order at 1001 Hobbi
Acheteur Vérifié
purchased on 26/08/2020
Translated review
1
/5
★☆☆☆☆
Bonjour a ce jour toujour pas recu mon produit commander le 11 août
Acheteur Vérifié
purchased on 26/08/2020
Translated review
1
/5
★☆☆☆☆
Disappointed I still have not received anything.... 1 month waiting time.... it's a shame...
Acheteur Vérifié
purchased on 25/08/2020
Translated review
1
/5
★☆☆☆☆
After having ordered 6 products which were in stock...the company after 10 days of waiting without news announces to me after I contacted them that 2 products are unavailable and that they will refund me. I receive the rest of the order and 1 product is missing. They told me that it too was unavailable and that I would be reimbursed once again. I've been waiting 11 days for my refund. I only have a credit note for the first 2 products and nothing for the 3rd. This company is not serious. At the time of my order, the products were all in stock and available. No apology or compensation from them...Given the price of the models, it's a shame. I don't recommend this site, which lacks seriousness. The 14 days are a lie. It's been 18 days and I still have no refund in sight... I've had to threaten to sue them for fraud so that they'd get back to the accounting department, which I haven't heard anything about...
Acheteur Vérifié
purchased on 25/08/2020
Translated review
1
/5
★☆☆☆☆
I'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox which is actually not possible due to the size of product!!!! After communication i am now considered a""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now.... i will just contact a lawyer to get my money back and say goodbye. As answered below i was now a cheater who pretends to be not having received the parcel. Ridiculous.
Comprador Verificado
purchased on 24/08/2020
Translated review
1
/5
★☆☆☆☆
I'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.
Acheteur Vérifié
purchased on 24/08/2020
Translated review
1
/5
★☆☆☆☆
I'd like to give 0 stars but i dont… i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.
Verified Buyer
purchased on 24/08/2020
1
/5
★☆☆☆☆
I placed my order on August 10th and I still haven't received anything.
Acheteur Vérifié
purchased on 24/08/2020
Translated review
1
/5
★☆☆☆☆
Because i still haven't received my order which dates from 1208 even though i paid a delivery charge of more than 9 euros. and this despite several reminders to your service.
Acheteur Vérifié
purchased on 23/08/2020
Translated review
1
/5
★☆☆☆☆
Never received my order
Acheteur Vérifié
purchased on 23/08/2020
Translated review
1
/5
★☆☆☆☆
Lead times were tight on this Ratà order.
Acheteur Vérifié
purchased on 23/08/2020
Translated review
1
/5
★☆☆☆☆
It is abnormal to charge for a colissimo that takes more than 5 days to arrive. So a bad mark for poor order management ER
Acheteur Vérifié
purchased on 23/08/2020
Translated review
1
/5
★☆☆☆☆
Interminable order processing time and package still undelivered almost a month after ordering. Absolutely avoid
Acheteur Vérifié
purchased on 22/08/2020
Translated review
1
/5
★☆☆☆☆
Nothing received after more than 15 days. Not honest and liars! To be banned absolutely
Acheteur Vérifié
purchased on 22/08/2020
Translated review
1
/5
★☆☆☆☆
I am absolutely not satisfied with my purchase. VERY HATEFUL
Acheteur Vérifié
purchased on 22/08/2020
Translated review
1
/5
★☆☆☆☆
Goods incorrectly packaged Goods defective No invoice
Verifizierter Käufer
purchased on 22/08/2020
Translated review
1
/5
★☆☆☆☆
I have always been satisfied with 1001 maquettes. However, with this order I received a kit in which three parts still on the cluster were melted. I wrote an email to 1001 maquettes but I didn't receive any answer from them.
Acheteur Vérifié
purchased on 21/08/2020
Translated review
1
/5
★☆☆☆☆
Order placed on August 9 and the package is being packed... 2 weeks to pack caterpillars??? Worst site I've ever ordered from in terms of delivery times.
Acheteur Vérifié
purchased on 20/08/2020
Translated review
1
/5
★☆☆☆☆
I have not onvange me paket I am not so happy with it duration long
Geverifieerde Koper
purchased on 19/08/2020
Translated review
1
/5
★☆☆☆☆
I placed my order (and was charged for… I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
Verified Buyer
purchased on 18/08/2020
Answer from 1001hobbies
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
1
/5
★☆☆☆☆
Product not yet received Product not yet received
Verified Buyer
purchased on 18/08/2020
Answer from 1001hobbies
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
1
/5
★☆☆☆☆
I placed my order (and was charged for... I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
Acheteur Vérifié
purchased on 18/08/2020
Translated review
Answer from 1001hobbies
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
1
/5
★☆☆☆☆
Product not yet received Product not yet received
Acheteur Vérifié
purchased on 18/08/2020
Translated review
Answer from 1001hobbies
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies