★★★★☆
based on 38623 reviews published
Latest neutral customer reviews
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far it hasn't been located.
Ordered article is delivered and in order ordered on 23-11 delivery time of 15 days (11 working days) is very long was intended for St. Nicholas Eve unfortunately only delivered on 8-12
Very slow delivery
No problem with the order but the delivery took far too long. More than a month is not right...
I'm giving it 2 stars because the product seems fine, but the packaging needs to be improved! A huge cardboard box for 1 small box lost in the middle of plastics is excessive and not environmentally friendly.
I was sent a voucher with a 5% discount by email for my late delivery. I then wanted to place a new order and claim the discount. The discount code cannot be entered or is not known at 1001hobbies. So no new order as the 5% discount promise cannot be claimed. Promises alone are not enough - they should also be kept.
I ordered a product which I later found out had to be sourced from elsewhere so there was a delay. I did receive the goods in due course. However, my biggest gripe was the lack of and poor communication throughout. Otherwise ok.
3 stars because very fast delivery is well highlighted on the site.... To me only after reminder and Delivery after more than 3 weeks.
I can't write a review when I haven't… I can't write a review when I haven't received my order
Incredibly slow.I am still waiting for… Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
I can't write a review when I haven't received my order
If the product is out of stock, it becomes complicated. Review communication with customers...
Well ok great offer but by phone very poorly accessible get a tape to hear but is not transferred
I can't write a review when I haven't... I can't write a review when I haven't received my order
Incredibly slow.I am still waiting for... Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Ordered a month ago Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
Very long 20 days after ordering. Let's hope it's because of the co
Ordered a month ago Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
I still haven't received my November 25 order and it's now December 8. I hope to receive it before Christmas otherwise my 10 year old son will have nothing under the tree. For a first order I'm
Goods are ok but 250€ gift wrapping for a mini piece of paper primitively wrapped and without a gift bow that disappointed me very much.
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
Ik heb een bestelling gedaan Ik heb een bestelling gedaan. Ik ontvang een bericht dat ik contact moet opnemen, maar de telefoonnummer op de website werkt niet. Er zou een deeltje van mijn bestelling niet leverbaar zijn, maar het artikel staat nog wel te koop op de website.
You pay for shipping with DPD more than normal and then you get a mail that your package is handled by B-post Everything was on time but too high distribution costs why not directly B-post Also no choice of shipping: why no possibility to have something delivered later with lower shipping costs not everything has to be available tomorrow A review is nonsense if there is no response I'll wait a bit Greetings Werner
The assembly instructions are not in French. Dommage Model being assembled
Unfortunately much too slow and extremely expensive to ship.
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
Ik heb een bestelling gedaan Ik heb een bestelling gedaan. Ik ontvang een bericht dat ik contact moet opnemen, maar de telefoonnummer op de website werkt niet. Er zou een deeltje van mijn bestelling niet leverbaar zijn, maar het artikel staat nog wel te koop op de website.
Average, because even though the references were all available and dispatched quickly, order taking was more than laborious (numerous slowdowns and bugs) and the order preparer confused HU022 with HU220, so it wasn't the right color! As there's no shortage of suppliers and COVID boosts online sales know-how, I'm forgetting 1001 maquettes. Dice
Very long delivery time...maybe it's related to covid ??? But this is really very long. Otherwise product conforms (Christmas gift so not yet o
P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.
Packaged well but the gift wrapping paper needs to be revised as it is poorly made for the price, otherwise niqu delivery.
Compliant products. Excellent packaging. Disastrous delivery time
P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.
A week later my package did not arrive at its destination. Truth is the courier's fault but it was not my choice who I ship to. Maybe it is time to change your courier company. And I was not cheap!
The delivery was quite slow (this was indicated on the website by the way because it is due to the structure of the store) so it was only 14 days later that it was offered to Post NL Who also needed almost a week but that is not the fault of the store What is annoying is that 1 of the boxes was flattened apparently without damage to the contents but the shipping box was apparently not resistant to the forces encountered during transport I have had better experiences elsewhere
Order placed on October 28, delivered in Switzerland on December 11. (delivery time of some items having changed at the time of the order) very long shipping time (and not because of the fast customs) customer service not attentive and receptive. In the end, my order is here and complete, a small commercial gesture attributed to the lack of follow-up and delivery times. in the end, ok but not impresi
I ordered an item on November 26 and my order 235451 has still not been processed. I sent an email to 1001maquettes but I still have no answer.... I'm getting a bit worried
Order processing time too long, delivery time too long considering cost of postage.