/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Warning ! 25% tax to add if over £150.UK tax plus UPS fee.cost me £48.not fault of this company but worth knowing.will only order from UK from now on
Verified Buyer
purchased on 08/05/2021
3
/5
★★★☆☆
Order placed 22/4/ 2021 , goods received 03/05/2021. too many 13 days to receive the goods,and then the tracking number I received it 4 days before I received the goods.
Acquirente Verificato
purchased on 22/04/2021
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3
/5
★★★☆☆
I put this note for the packing which leaves to be desired the cardboard of the model is completely crushed following transport another packing would have been better if not order received with all the products for the remainder ras
Acheteur Vérifié
purchased on 02/05/2021
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3
/5
★★★☆☆
Disappointed by this order . Contrary to what's written on the box, there are no detailed assembly instructions in French inside. What's more, I had to go and find the color references on the Net!
Acheteur Vérifié
purchased on 03/05/2021
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2
/5
★★☆☆☆
Unfortunately it took a long time before my order was sent while everything was supposed to be in stock. When I received the package on the 10th day after ordering, 1 of the 5 ordered items turned out not to be in it. I e-mailed about this myself and got the reply that the item was no longer in stock and that a one-time credit note for that value was put on my account. This reply was fortunately in Dutch because all other (automatic mail) came in French. Very disappointing for a first order.
Geverifieerde Koper
purchased on 01/05/2021
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Answer from 1001hobbies
Mr. , Thank you for your comments. We would like to inform you that we have issued a credit note of 4€99, because the product Enamel wash Black was indeed not available, and in restock. yours sincerely, 1001hobbies customer service
3
/5
★★★☆☆
THEY ARE EXPENSIVE, ONE OF THE ITEMS I BOUGHT I HAVE SEEN LATER ON ANOTHER WEBSITE AT HALF THE PRICE THEY DO, SAME ITEM AND SAME BRAND, AND THEY ALSO HAVE TO IMPROVE THE LOGISTICS BECAUSE THE DELIVERY OF THE ORDER HAS TAKEN A LONG TIME, I HAD TO CLAIM IT AND THAT WAS WHEN THEY SENT IT TO ME. I AM NOT HAPPY WITH THEM, I WILL CERTAINLY NOT BUY FROM THEM AGAIN.
Comprador Verificado
purchased on 18/04/2021
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3
/5
★★★☆☆
I find the shipping costs high for a delivery in a relay point, a competitor for a little cheaper delivers at home and then a shower of mail that I find useless.
Acheteur Vérifié
purchased on 23/04/2021
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3
/5
★★★☆☆
Thought I ordered a wooden reel about a meter in diameter.
Apparently I misread the size. Bit of a shame
Geverifieerde Koper
purchased on 29/04/2021
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2
/5
★★☆☆☆
The parcel delivered did not contain my order. In addition, access to the return and contact with the service is impossible.
Acheteur Vérifié
purchased on 24/04/2021
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Answer from 1001hobbies
Mr Lahouze, Thank you for your comment. We would like to inform you that we are waiting for the return parcel, and that we will ship the correct reference. Please accept our apologies for any inconvenience this may cause us.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
3
/5
★★★☆☆
Order dated 24/03/2021 received on 29/04/2021-Italian mail is much more efficient, and anyway, having already finished the model, I no longer needed the requested goods
Acquirente Verificato
purchased on 24/03/2021
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3
/5
★★★☆☆
The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.
Verified Buyer
purchased on 04/04/2021
2
/5
★★☆☆☆
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Verified Buyer
purchased on 05/04/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
Verified Buyer
purchased on 09/04/2021
2
/5
★★☆☆☆
Took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.
Verified Buyer
purchased on 28/02/2021
Answer from 1001hobbies
Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
3
/5
★★★☆☆
Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.
Acheteur Vérifié
purchased on 17/04/2021
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3
/5
★★★☆☆
I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.
Acheteur Vérifié
purchased on 25/04/2021
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2
/5
★★☆☆☆
It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.
Acheteur Vérifié
purchased on 22/04/2021
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Answer from 1001hobbies
Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.
Acheteur Vérifié
purchased on 14/04/2021
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3
/5
★★★☆☆
Products delivered in conformity and functional, but the times announced on the site are largely exceeded. Batteries ("in stock, delivery 5 to 7 days") ordered on 03/31 were delivered to me on 04/30. The mention "IN STOCK" and the recall of 2 French warehouses should be modified, since the products are stored in China!
Acheteur Vérifié
purchased on 31/03/2021
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3
/5
★★★☆☆
Hello Extremely long delivery time: almost 3 weeks to slip 2 bottles of thinner into an envelope.
They need to review their logistics
Acheteur Vérifié
purchased on 13/04/2021
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3
/5
★★★☆☆
Very good response to order
Comprador Verificado
purchased on 24/04/2021
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3
/5
★★★☆☆
This web site appeared to be a U.K. website, but item was sent from France, custom charges were more than 25% of the cost of the item which was not anticipated as bought from a U.K. website. Item did however arrive quite quickly but had some minor damage that was not worth sending back for. Overall ok but not sure i would use again.
Verified Buyer
purchased on 26/04/2021
3
/5
★★★☆☆
I was hoping for more from the Zombi Pirates but unfortunately only the Davie Johns crew and that's a pity, definitely room for improvement!
Verifizierter Käufer
purchased on 09/04/2021
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3
/5
★★★☆☆
Once again, an error in the products sent. I immediately informed and..... NO reaction. It's a pity. A few words to reassure the customer and repair the error (not serious) would suffice. It's not done. Why?......
Acheteur Vérifié
purchased on 17/04/2021
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2
/5
★★☆☆☆
The parcel arrived damaged, the parts are very disappointing, you have to cut out the pictures with scissors, the whole thing is very disappointing.
Acheteur Vérifié
purchased on 08/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Quite disappointed with my order. I ordered a product that I had ordered before from 1001hobbies but what I received was different from the previous time. I recommended the correct product from a competitor's site, too bad.
Acheteur Vérifié
purchased on 25/04/2021
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3
/5
★★★☆☆
At first I was afraid it was a fake website and I could whistle for my ordered stuff. I did not receive an order confirmation and the items remained in my store manager after payment. Important tip: pay with credit card then you are always insured. It is difficult to get in touch. I only received an email confirmation of my order after about 2 weeks. From then on everything went fine. I got a nice mail with track and trace and a message when the goods had arrived in the Netherlands. The goods are shipped from France so it takes a while before you receive it. My order looked neat and was shipped fine. Really important to pay by credit card because the bank withdraws your money the moment you don't receive the goods. Paying via iDeal at such a time means that you simply lose your money if your order does not arrive. It put my mind at ease. However, I will think twice before ordering here again given the lousy communication.
Geverifieerde Koper
purchased on 06/04/2021
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2
/5
★★☆☆☆
Too high unnecessary shipping costs relative to the item which could easily be sent by mailbox mail
Geverifieerde Koper
purchased on 16/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comments. We take good note of your comments and pass this information to the sales department.
Thank you for your comments.
1001hobbies customer service.
Thank you for your comments.
1001hobbies customer service.
3
/5
★★★☆☆
I received 1 hu118 mat + 1hu 186 mat + 1 gloss 15 + 1 hu 65 mat , instead of 2 hu118 mat and 2 hu 186 mat , see the mail I sent you on your mail . (Error on your part)
Acheteur Vérifié
purchased on 22/04/2021
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2
/5
★★☆☆☆
Very good selection of products on the site, but very long shipping times because they often don't have the item available (which they mention only after the transaction has been completed) and in the meantime, customer service follow-up lacks responsiveness. Too bad
Acheteur Vérifié
purchased on 14/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.