/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Taking a long time to get there
Geverifieerde Koper
purchased on 12/06/2021
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3
/5
★★★☆☆
A little disappointed but I inadvertently did not note that the model was in cardboard. Otherwise satisfied with the shipping and protection of the product.
Acheteur Vérifié
purchased on 09/06/2021
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2
/5
★★☆☆☆
Waiting 3 MONTHS for this order may be a bit long...
Acheteur Vérifié
purchased on 17/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident. Our customer service will get back to you by email as soon as possible.
Wishing you a nice day, 1001hobbies customer service.
Wishing you a nice day, 1001hobbies customer service.
3
/5
★★★☆☆
Product was as described and arrived quickly. I did however have problems with the VAT being charged twice on my order. Customer services were unable to rectify so in the end I had to claim the VAT back from the HMRC myself. All in All the product ended up being competitively priced, but the work to get the VAT rectified was abit of a pain.
Verified Buyer
purchased on 15/05/2021
3
/5
★★★☆☆
Shipment did not go well. Ordered June 1, received June 22. Getting in touch with you guys is very difficult. No response to emails and after calling very often got someone on the phone. After contact the shipment did go well.
Geverifieerde Koper
purchased on 17/06/2021
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3
/5
★★★☆☆
Quick delivery but packaging not strong enough to cope with the delicate nature of transporters.... Box arrived partially crushed, parts detached and damaged.
Acheteur Vérifié
purchased on 26/05/2021
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3
/5
★★★☆☆
Search sometimes irrelevant, too many results unrelated to the words searched for.
Long delivery times.
Acheteur Vérifié
purchased on 06/06/2021
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3
/5
★★★☆☆
The site says delivery time 5-7 days, but that turns out to be 5-7 days in with them and only then is it shipped to us.
Geverifieerde Koper
purchased on 10/06/2021
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3
/5
★★★☆☆
The package containing the models was delivered to me instead of my brother as I had requested and paid. I will send the package to him United Parcel Service on Saturday when I have time.
Verified Buyer
purchased on 31/05/2021
3
/5
★★★☆☆
As my order was missing an item, it remained on hold for several days, and I had no information, unlike the spam reminders for new orders.... I had to find the phone number to get any news about the reasons for the delay in my order. Once received, the order itself suited me and was compliant. 15 days delay due to a missing product
Acheteur Vérifié
purchased on 11/05/2021
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3
/5
★★★☆☆
Received my order incomplete. Missing 1 reference. Customer contact made on 11/06 by e-mail. Waiting for a reply from them. But don't worry, they're a very serious company and have never had any problems to date.
Acheteur Vérifié
purchased on 01/06/2021
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2
/5
★★☆☆☆
Took months before I received the order. Moreover, the wrong product was delivered first. I also found it annoying that email communication was in three different languages. Sorry folks, but there really is room for improvement.
Geverifieerde Koper
purchased on 21/05/2021
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Answer from 1001hobbies
Hello, We thank you for your comment, we regret this incident and apologize for it.
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
3
/5
★★★☆☆
No order tracking, at least I had to ask several times for a tracking number and finally one was provided, the delivery time was too long and the descriptions were not detailed enough.
Acheteur Vérifié
purchased on 06/05/2021
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3
/5
★★★☆☆
Delivery times a little long .
Acheteur Vérifié
purchased on 05/05/2021
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3
/5
★★★☆☆
Paid too much... Items were cheaper elsewhere... unfortunately seen too late.
Verifizierter Käufer
purchased on 21/05/2021
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3
/5
★★★☆☆
Good quality products but delivery time a bit long
Acheteur Vérifié
purchased on 18/05/2021
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2
/5
★★☆☆☆
They have taken 2 weeks to send material that they told me they would send in a few days. Besides when entering the address I selected Spain and Canary Islands and they charged me 75€ for shipping. Then I asked them to change it and return it to me but they took a long time to answer and now they say that it takes 14 days to return... we will see how it goes... but they don't return me all the postage even saying that the postage was free... I don't understand very well but with all these difficulties I prefer to finish with the subject and forget about 1001 hobbies, there is a lot of web with excellent service to waste time in a web managed from France and with a rather weak service (maybe it was bad luck in my order, I don't know, but I regret having bought in this web).
Comprador Verificado
purchased on 25/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. You know that the shipping costs to the Canary Islands are not the same as those of Spain, the rates are higher.
We thank you for your understanding, cordially,
We thank you for your understanding, cordially,
3
/5
★★★☆☆
Came reasonably quickly to UK, took a few days to be dispatched in France, but to be fair I used the standard cheapie delivery option. Don't really tell you it is in France until you complete the order, so could be more transparent. Still, I would use them again and got a 'hard to find' elsewhere item, so on balance I would recommend, provided you don't need it next day or 2 day delivery to the UK.
Verified Buyer
purchased on 25/05/2021
3
/5
★★★☆☆
More than a month before delivery...!
Acheteur Vérifié
purchased on 19/03/2021
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3
/5
★★★☆☆
Not yet received, therefore poor coordination
Comprador Verificado
purchased on 31/05/2021
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3
/5
★★★☆☆
Order still undelivered
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
Before placing an order for 460 €, I wanted to call for information. The person who answered seemed to know nothing about her subject. After putting me on hold, she simply hung up on me. For the rest nothing to say, but not sure that I place another order. A little professionalism from your staff would not be a luxury.
Acheteur Vérifié
purchased on 18/05/2021
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3
/5
★★★☆☆
Choice, fair prices, express delivery, but I only needed 5ml micro jars, not 18ml, I only have one model to make exceptionally, and now I find myself with 14 almost new jars to throw away! what a waste of money Michel!
Acheteur Vérifié
purchased on 29/05/2021
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3
/5
★★★☆☆
Hello Equipment to perform that I threw in the trash without proof of its condition Sincerely
Acheteur Vérifié
purchased on 28/05/2021
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2
/5
★★☆☆☆
Material received not in good condition, light broken, magnifying glass ditto, all gone to waste, thank you for doing what is necessary to send me back material in good condition. Sincerely
Acheteur Vérifié
purchased on 26/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us photos of the item that you claim to have damaged. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Communication in french from the m9eder company is not very convenient. Also the status of the order, what is and isn't in stock and what will eventually be delivered was unclear. Therefore, it was a pleasant surprise that the entire order was delivered complete.
Geverifieerde Koper
purchased on 08/05/2021
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3
/5
★★★☆☆
Order conformed.
Delivery very long 15 days for 4 to 6 announced damage
Acheteur Vérifié
purchased on 11/05/2021
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3
/5
★★★☆☆
The guard rails that come with the Carrera One! racetrack for the corners are very tricky to attach!
Geverifieerde Koper
purchased on 24/05/2021
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3
/5
★★★☆☆
I deplored the lack of responsiveness: following my order, after several reminders, I was informed that the desired item was out of stock. So I chose another item.... no reply, then a notice that my order had been dispatched, on which I noticed that all the paints (and other accessories) were there, but that the main item, a boat, was waiting to be restocked"..... I'm worried because it's a birthday present and I'm afraid I won't receive it in time. In the end, delivery was made the very next day and everything was there, but communication was poor. What a shame! (Well, I haven't seen the model yet, it's packed and the recipient will open it tomorrow: I hope he'll be satisfied).
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
Note 10 reasonable delivery time, excellent packaging, punctual and courteous deliveryman
Acheteur Vérifié
purchased on 17/05/2021
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