/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very disappointed! Product code MT72010. 172nd Mini Art Housits. 4 plates. Two brown and two gray. The grey ones had small parts to assemble. Impossible to do so as the plastic was very brittle. The other plates oozed and left red marks on fingers and worktop. (The product was intended for a child...) All from a very rough mold. (lots of burrs) I suppose the product must have been stored in a place ill-suited to this type of material and suffered as a result. Really very disappointed and m
Acheteur Vérifié
purchased on 12/09/2020
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1
/5
★☆☆☆☆
This model arrived missing a major part... This model arrived missing a major part looked like the box had been tampered with but I didn't realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I'll keep looking.
Acheteur Vérifié
purchased on 12/09/2020
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Answer from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
1
/5
★☆☆☆☆
This model arrived missing a major part… This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.
Verified Buyer
purchased on 12/09/2020
Answer from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
1
/5
★☆☆☆☆
Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!
Acheteur Vérifié
purchased on 11/09/2020
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Answer from 1001hobbies
Meneer, We nodigen u uit om ons uw bestelnummer te geven. We kijken er naar uit om van u te horen, 1001hobby's klantenservice
1
/5
★☆☆☆☆
Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!
Verified Buyer
purchased on 11/09/2020
Answer from 1001hobbies
Meneer, We nodigen u uit om ons uw bestelnummer te geven. We kijken er naar uit om van u te horen, 1001hobby's klantenservice
1
/5
★☆☆☆☆
Order placed 8-20-20202 received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business you took too long and cost too much.
Verified Buyer
purchased on 11/09/2020
1
/5
★☆☆☆☆
Always satisfied with them
Verified Buyer
purchased on 09/09/2020
1
/5
★☆☆☆☆
I still have not received anything I really collect a lot And for the first time through you I'm afraid I lost everything Yours sincerely Joeri Vink
Geverifieerde Koper
purchased on 06/09/2020
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1
/5
★☆☆☆☆
Excellent shopping experience.
Verified Buyer
purchased on 06/09/2020
1
/5
★☆☆☆☆
Dear ones Although according to your offers international shipping over 69 euro is free, I was charged 1099 euro for my order of 13-08-2020. Therefore I am forced to place my future orders with other suppliers With kind regards Frans Denys
Geverifieerde Koper
purchased on 05/09/2020
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1
/5
★☆☆☆☆
Order did not arrive at my address and not even reimbursed
Acheteur Vérifié
purchased on 04/09/2020
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1
/5
★☆☆☆☆
The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.
Verified Buyer
purchased on 02/09/2020
1
/5
★☆☆☆☆
Attention is to Fly
Acheteur Vérifié
purchased on 01/09/2020
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1
/5
★☆☆☆☆
Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems returns complaints and the like there is no email mentioned on the site. Shachar Ardi
Verified Buyer
purchased on 01/09/2020
1
/5
★☆☆☆☆
Customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi
Verified Buyer
purchased on 01/09/2020
Answer from 1001hobbies
Mr ARDI, Thank you for your feedback. We regret your disappointment. We inform you that we have received 5 emails and we have responded each time. In your emails, you warn us that there is a piece missing from your artwork. We then asked our supplier to send it to you. We asked our supplier to send it back to us, and he confirmed that he would send you the part as soon as possible. Sincerely, The 1001hobbies team Translated with http://www.DeepL.com/Translator (free version)
1
/5
★☆☆☆☆
Customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi
Acheteur Vérifié
purchased on 01/09/2020
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Answer from 1001hobbies
Mr ARDI, Thank you for your feedback. We regret your disappointment. We inform you that we have received 5 emails and we have responded each time. In your emails, you warn us that there is a piece missing from your artwork. We then asked our supplier to send it to you. We asked our supplier to send it back to us, and he confirmed that he would send you the part as soon as possible. Sincerely, The 1001hobbies team Translated with http://www.DeepL.com/Translator (free version)
1
/5
★☆☆☆☆
An Outstanding molded kit great detail. 1001 Modelkits was great to deal with throughout the entire purchase process and give consistent updates on your purchase....Will purchase with them again!
Verified Buyer
purchased on 31/08/2020
1
/5
★☆☆☆☆
This isn't the first time I've ordered, but now I'm told I've received my parcel in my letterbox. I haven't received anything. I've sent emails but nothing from them. I'm a bit
Acheteur Vérifié
purchased on 29/08/2020
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1
/5
★☆☆☆☆
Order placed on 38 still not received 268. Delivery expected in 5 to 7 days, no news of delay or forecast for delivery date. First and last order at 1001 Hobbi
Acheteur Vérifié
purchased on 26/08/2020
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1
/5
★☆☆☆☆
Bonjour a ce jour toujour pas recu mon produit commander le 11 août
Acheteur Vérifié
purchased on 26/08/2020
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1
/5
★☆☆☆☆
Disappointed I still have not received anything.... 1 month waiting time.... it's a shame...
Acheteur Vérifié
purchased on 25/08/2020
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1
/5
★☆☆☆☆
After having ordered 6 products which were in stock...the company after 10 days of waiting without news announces to me after I contacted them that 2 products are unavailable and that they will refund me. I receive the rest of the order and 1 product is missing. They told me that it too was unavailable and that I would be reimbursed once again. I've been waiting 11 days for my refund. I only have a credit note for the first 2 products and nothing for the 3rd. This company is not serious. At the time of my order, the products were all in stock and available. No apology or compensation from them...Given the price of the models, it's a shame. I don't recommend this site, which lacks seriousness. The 14 days are a lie. It's been 18 days and I still have no refund in sight... I've had to threaten to sue them for fraud so that they'd get back to the accounting department, which I haven't heard anything about...
Acheteur Vérifié
purchased on 25/08/2020
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1
/5
★☆☆☆☆
I'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox which is actually not possible due to the size of product!!!! After communication i am now considered a""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now.... i will just contact a lawyer to get my money back and say goodbye. As answered below i was now a cheater who pretends to be not having received the parcel. Ridiculous.
Comprador Verificado
purchased on 24/08/2020
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1
/5
★☆☆☆☆
I'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.
Acheteur Vérifié
purchased on 24/08/2020
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1
/5
★☆☆☆☆
I'd like to give 0 stars but i dont… i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.
Verified Buyer
purchased on 24/08/2020
1
/5
★☆☆☆☆
I placed my order on August 10th and I still haven't received anything.
Acheteur Vérifié
purchased on 24/08/2020
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1
/5
★☆☆☆☆
Because i still haven't received my order which dates from 1208 even though i paid a delivery charge of more than 9 euros. and this despite several reminders to your service.
Acheteur Vérifié
purchased on 23/08/2020
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1
/5
★☆☆☆☆
Never received my order
Acheteur Vérifié
purchased on 23/08/2020
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1
/5
★☆☆☆☆
Lead times were tight on this Ratà order.
Acheteur Vérifié
purchased on 23/08/2020
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1
/5
★☆☆☆☆
It is abnormal to charge for a colissimo that takes more than 5 days to arrive. So a bad mark for poor order management ER
Acheteur Vérifié
purchased on 23/08/2020
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