/5
★★★★☆
based on 36830 reviews published
★★★★☆
based on 36830 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I only ordered products noted""in stock"". After 1 week my order was not sent because a product was missing. Complaint and promise of reimbursement, order sent. A product damaged during shipment (unpacked model brush) and still no refund for the missing product 5 weeks later. In the end, I only lost a few euros, but I doubt I'll be ordering from this site again.
Acheteur Vérifié
purchased on 18/08/2020
Translated review
1
/5
★☆☆☆☆
Product not yet received Product not yet received
Acheteur Vérifié
purchased on 18/08/2020
Translated review
Answer from 1001hobbies
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
1
/5
★☆☆☆☆
Product not yet received
Verified Buyer
purchased on 18/08/2020
1
/5
★☆☆☆☆
I have paid shipping charges I have paid delivery charges and now I have to pay customs charges so write it down or inform the customer that he will have to double his invoice when he does business with a
Acheteur Vérifié
purchased on 17/08/2020
Translated review
1
/5
★☆☆☆☆
Appalling tiny barely 3cm high with the base bad finish full of plastic burrs for this price it should be gold plated 1 month waiting for that scandalous rip-off there is no other m
Acheteur Vérifié
purchased on 17/08/2020
Translated review
1
/5
★☆☆☆☆
They ship fast but it takes long time to get it.
Verified Buyer
purchased on 16/08/2020
1
/5
★☆☆☆☆
Order No. 2000061183 ordered 29/07/20 and still not arrived
Verified Buyer
purchased on 16/08/2020
1
/5
★☆☆☆☆
Maquettiste pass your way here is more than 5 months that I bought them an incomplete model and it offers me a credit of 5 euro!!! model received incomplete May 11, 2020 but there is no manual assembly no track (tank T 64) and no decal. Order: D2UEV0PVN placed on April 15, 2020 I notified them on May 11, 2020 and already at that time HE wrote me that we contact your supplier more than 5 months ago and that each message of reminder. In the meantime, within 4 to 5 days, I received three mock-up orders.
Acheteur Vérifié
purchased on 14/08/2020
Translated review
1
/5
★☆☆☆☆
Catastrophic after 3 weeks of waiting and several calls from me to customer service an order finally arrived..... but it's not the order I made (there must be someone still waiting for his figurine while I'm still waiting for my paintings !!!!). Unable to contact customer service..... I don't know what's going on right now at 1001hobbies but it's just a charade...
Acheteur Vérifié
purchased on 13/08/2020
Translated review
1
/5
★☆☆☆☆
Lousy service I have been waiting for the model since June 16 and it STILL HAS NOT ARRIVED !!!!!!! They tell me they have sent it but so far nothing!!!!! One of the worst I've found on the internet!
Comprador Verificado
purchased on 13/08/2020
Translated review
1
/5
★☆☆☆☆
Bonjour ça fait plus de 3 semaines que j'ai commandé une maquette de siege mk 10 cheque encaissé et toujours pas de colis est ce encore une arnaque ... cheque num 7340291 d'un montant total de 2398 eur peut on esperer une reponse ou mieux recevoir enfin cette maquet
Acheteur Vérifié
purchased on 12/08/2020
Translated review
1
/5
★☆☆☆☆
Horrible Order Processing - Do Not Buy From 1001 Hobbies I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.
Verified Buyer
purchased on 11/08/2020
1
/5
★☆☆☆☆
Horrible Order Processing - Do Not Buy From 1001 Hobbies I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.
Acheteur Vérifié
purchased on 11/08/2020
Translated review
1
/5
★☆☆☆☆
Very disappointed with the size of the car for the price
Acheteur Vérifié
purchased on 10/08/2020
Translated review
1
/5
★☆☆☆☆
Incomplete order I'm still waiting for parts I ordered on July 20 we are August 10 and I still have no news from customer service and delivery times are too long
Acheteur Vérifié
purchased on 10/08/2020
Translated review
1
/5
★☆☆☆☆
Placed order n 197323 on March 17 nn I have received nothing contacted several times by email every now and then they respond but always with incomprehensible answers The last response was that I would be refunded this at the beginning of June then disappeared and no refund I have reported to both postal police and financial police only teasing bad experience
Acquirente Verificato
purchased on 10/08/2020
Translated review
1
/5
★☆☆☆☆
Very fast and communicative.
Verified Buyer
purchased on 10/08/2020
1
/5
★☆☆☆☆
Very poor after-sales service: - very long response times - poor communication within the team - need to explain the same things several times (despite written records...) - promises not kept... I will not return. I don't recommend
Acheteur Vérifié
purchased on 09/08/2020
Translated review
1
/5
★☆☆☆☆
Absolutely terrible service took over… Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever
Verified Buyer
purchased on 07/08/2020
Answer from 1001hobbies
Mr. Rowell, We really regret your comment. Your order was prepared on July 27th, the day after your order was placed. Our carriers were overwhelmed with the sales and were late with the shipments. We understand your dissatisfaction, we invite you to contact us by phone. thanking you for your understanding, Sincerely, The customer care 1001hobbies.
1
/5
★☆☆☆☆
Absolutely terrible service took over... Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don't care about their customers at all ! will not buy from again ever
Acheteur Vérifié
purchased on 07/08/2020
Translated review
Answer from 1001hobbies
Mr. Rowell, We really regret your comment. Your order was prepared on July 27th, the day after your order was placed. Our carriers were overwhelmed with the sales and were late with the shipments. We understand your dissatisfaction, we invite you to contact us by phone. thanking you for your understanding, Sincerely, The customer care 1001hobbies.
1
/5
★☆☆☆☆
Ordered on July 2nd and received on the 22nd! One item was missing and the parcel was damaged. After complaining to the after-sales service, the item was returned to me with the wrong reference number (although I had indicated by e-mail that the reference number was correct, but not the description). I therefore received an article that did not correspond. When I complained, I was told, not very politely, that it was I who had given the reference number. I'm not responsible for your problems with reference numbers.
Acheteur Vérifié
purchased on 06/08/2020
Translated review
1
/5
★☆☆☆☆
Model purchased on this site as a gift card for a birthday price paid 101€99 price found on other sites for the same item between 50€ and 55€ (
Acheteur Vérifié
purchased on 06/08/2020
Translated review
1
/5
★☆☆☆☆
Did not receive what I ordered. Got something completly different....
Verified Buyer
purchased on 05/08/2020
1
/5
★☆☆☆☆
Wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Verified Buyer
purchased on 04/08/2020
Answer from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
1
/5
★☆☆☆☆
Quick efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
Verified Buyer
purchased on 04/08/2020
1
/5
★☆☆☆☆
I have seen some less than complimentary reviews of this company. Yes they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time the price was right and I am quite satisfied.
Verified Buyer
purchased on 04/08/2020
1
/5
★☆☆☆☆
1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
Verified Buyer
purchased on 04/08/2020
1
/5
★☆☆☆☆
Wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Acheteur Vérifié
purchased on 04/08/2020
Translated review
Answer from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
1
/5
★☆☆☆☆
Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.
Verified Buyer
purchased on 04/08/2020
1
/5
★☆☆☆☆
My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
Verified Buyer
purchased on 03/08/2020