/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The reference of certain products is not in conformity with delivery of another product.
Acheteur Vérifié
purchased on 14/04/2021
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3
/5
★★★☆☆
It wasn't clear if it was an airplane to glue together, but this was more like a legoding
Geverifieerde Koper
purchased on 14/04/2021
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3
/5
★★★☆☆
Website is reasonable. Do not find everything easy to find. Only a lot of choice.
Geverifieerde Koper
purchased on 21/02/2021
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2
/5
★★☆☆☆
Order goes through France and takes quite long, while they promote on the website that it will be shipped within a short time, I ended up waiting 3 weeks
Geverifieerde Koper
purchased on 07/04/2021
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Answer from 1001hobbies
Mr. Schipper, Thank you for your comment. However, we insist on the fact that you placed an order on 07/04/2021 20:52:23 and that this product will be shipped within 2-4 days.
As a result, your package left on time, namely Tuesday.
We thank you for your understanding, Thank you for your understanding, 1001hobbies customer service.
As a result, your package left on time, namely Tuesday.
We thank you for your understanding, Thank you for your understanding, 1001hobbies customer service.
2
/5
★★☆☆☆
I waited almost a month for the order I requested to arrive.
Acquirente Verificato
purchased on 30/03/2021
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Answer from 1001hobbies
Hello, We thank you for your opinion and please believe that this kind of incident is very unpleasant for us.
We apologize but your product was destocked in England, which explains this delay we regret.
We wish you a good day.
Sincerely, 1001hobbies customer service.
We apologize but your product was destocked in England, which explains this delay we regret.
We wish you a good day.
Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
You come to 1001 Hobbies for the choice.
On the other hand, the internet ordering system isn't quite up to scratch yet: 1) I'm very careful to choose only models that are immediately available, but unfortunately one of them isn't really available and the whole order is blocked for a week. It's not a big deal, and it may even be my mistake.
2) When the order arrives, a Mig21 has replaced the Avenger ordered. My son, who thinks the plane is cool, agrees to do it. I finally write to 1001 Hobbies to tell them we're okay with keeping the model in place of the Avenger, despite their mistake.... no reply...
I'm left with the disappointment of not having received the model I wanted, and no response to the flexibility we've shown in dealing with a 1001 Hobbies error.... There's still room for improvement. Jean-Baptiste
Acheteur Vérifié
purchased on 10/04/2021
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3
/5
★★★☆☆
I bought some letters, they arrived in good condition and everything was well packed, the bad thing is that I waited 3 weeks for the arrival of the package, it is true that the web specified that it would take 5 working days to be sent but it was sent on the 11th working day plus the time it took the courier to transport the box. On the 6th working day I asked about the package and they answered me saying what happened in the end.
Comprador Verificado
purchased on 02/04/2021
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3
/5
★★★☆☆
I would put 4 stars, but an order of 02/13 was not received until 04/8 because one of the ordered products was not available. The whole order was held up and only after my complaint could it be solved, that's why it is 3 stars.
Comprador Verificado
purchased on 13/02/2021
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2
/5
★★☆☆☆
Wrong package sent
Geverifieerde Koper
purchased on 06/04/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Far too long
Acheteur Vérifié
purchased on 23/12/2020
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Answer from 1001hobbies
Hello, These products are ordered in England, with the Brexit, imports are much longer than usual. We apologize for the delay.
Sincerely, Laure
Sincerely, Laure
3
/5
★★★☆☆
Because of the wrong first delivery (Australia) I only give a three.
Verifizierter Käufer
purchased on 01/04/2021
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3
/5
★★★☆☆
In general average because I called to ask what I had to do if I was not there to pick up the order and on the phone you answer a recording in French in which I imagined it was them, no one answered me either and by email they did not answer either, the product is fine but the customer treatment at least in Spain leaves much to be desired.
Comprador Verificado
purchased on 01/04/2021
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3
/5
★★★☆☆
The miniature is magnificent but the "vitrine" was all cracked, it's a shame. Then I received an e-mail "inciting" and that displeased me. But the site is nice and I think I'll keep ordering.
Acheteur Vérifié
purchased on 14/04/2021
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3
/5
★★★☆☆
Product was only shipped 2 weeks after I ordered and paid for it. Shipping took almost a week. So in total, 3 weeks after my payment only received the product in my possession.
Geverifieerde Koper
purchased on 30/03/2021
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3
/5
★★★☆☆
The plus: the best price for the chosen item compared with competitors. The minuses: free delivery, not for Belgium (unlike other French e-shops). The advertised delivery times (one week) are far too optimistic (in reality, two weeks).
Acheteur Vérifié
purchased on 02/04/2021
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3
/5
★★★☆☆
Delivery time too long
Verifizierter Käufer
purchased on 28/02/2021
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3
/5
★★★☆☆
Slow
Acheteur Vérifié
purchased on 03/04/2021
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3
/5
★★★☆☆
Shipping and receiving time far too long! The time indicated on the site was not the right one, the purchase was planned for a birthday and arrived late ... disappointed
Acheteur Vérifié
purchased on 02/04/2021
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3
/5
★★★☆☆
The order took a little longer than expected and I did not receive any notification in this regard. Otherwise delighted with the products and your website.
Comprador Verificado
purchased on 26/03/2021
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3
/5
★★★☆☆
Contact with customer service issues is fine. But a lot of information about the (delayed) shipment (which I had to chase myself) I then received in French, without an option for English.
Geverifieerde Koper
purchased on 25/03/2021
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2
/5
★★☆☆☆
Delivery is fast, but this is not the model I ordered.
Acheteur Vérifié
purchased on 10/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
3
/5
★★★☆☆
Navigation straightforward when relevant section found. Unfortunately the item purchasrd was incorrect due to mislabeling. Two items with the same manufacturers number. Recived the incorrect items.
Verified Buyer
purchased on 26/03/2021
3
/5
★★★☆☆
It took a very long time to receive my order,although the product was"available" on the site.I also received FRENCH language mails regarding the delivery. The product ordered is OK.
Geverifieerde Koper
purchased on 11/02/2021
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3
/5
★★★☆☆
Delivery times: impeccable, but package packaging: to be reviewed.
Acheteur Vérifié
purchased on 19/02/2021
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3
/5
★★★☆☆
Correct shipping service but price a little high and delivery time exceeded by 2 weeks, as the item ordered was not in stock. Nevertheless, the item was shipped promptly.
Acheteur Vérifié
purchased on 24/02/2021
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3
/5
★★★☆☆
The can of green paint is very thick ????
Acheteur Vérifié
purchased on 08/04/2021
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3
/5
★★★☆☆
Navugatiin is not that great.
Verifizierter Käufer
purchased on 07/04/2021
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3
/5
★★★☆☆
They have taken a long time to send. And they repeat the messages asking for a transfer that from the first moment I already informed them of what was happening and they keep repeating it, it seems that they do not read them.
Comprador Verificado
purchased on 25/03/2021
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2
/5
★★☆☆☆
Never order products that are not immediately available - delivery times are not respected
Acheteur Vérifié
purchased on 07/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
3
/5
★★★☆☆
Processing and shipping time a bit long for 2 small items... 11 days waiting time 2 days delivery time
Acheteur Vérifié
purchased on 31/03/2021
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