/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Arctica russian nuclear pow
Geverifieerde Koper
purchased on 22/05/2021
Translated review
2
/5
★★☆☆☆
I had to pay £40 import duty on the delivery which was not made clear.
Verified Buyer
purchased on 06/05/2021
Answer from 1001hobbies
Hello,
Since the Brexit, the orders above 135 £ are subject to taxation by the English customs. We deplore this situation, but we warn our customers.
Sincerely,
Laure
Since the Brexit, the orders above 135 £ are subject to taxation by the English customs. We deplore this situation, but we warn our customers.
Sincerely,
Laure
2
/5
★★☆☆☆
Too long to deliver
Acheteur Vérifié
purchased on 10/05/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
I think you should place the decal sheets in rigid envelopes. For the decals (for the manufacturer) it's a pity, for a N°, for example the 2, to put only 2 on the sheet, it limits the number of registrations in the same font, I can only make a plane with the 2-LH for example and can't make the 2-LA or 2-FH etc...
Acheteur Vérifié
purchased on 18/05/2021
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2
/5
★★☆☆☆
One reference missing on 4 and if I hadn't been bitching about it I think I'd still be waiting. Didn't bother to contact me to apologize for the delay. Didn't even send a partial order. I had time to order 2 times in Japan and 2 times in Belgium and received the kits before. Very disappointing experience. Wouldn't do it again.
Acheteur Vérifié
purchased on 14/04/2021
Translated review
Answer from 1001hobbies
Hello Mr Thorigny, Thank you for your comment. We would like to remind you that on 20/05/21, we split your order in order not to delay the delivery of your order any longer. This new order is currently being prepared.
Sincerely, Laure
Sincerely, Laure
2
/5
★★☆☆☆
Communication and zero deadlines were not met but I still received my bust and I'm happy.
Acheteur Vérifié
purchased on 07/05/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We offer you free shipping on your next order: please use the code portgratuit25. 1001hobbies customer service.
We offer you free shipping on your next order: please use the code portgratuit25. 1001hobbies customer service.
2
/5
★★☆☆☆
Product in order. Customer service poorly accessible. Answering machine not in Dutch. Time between ordering and receiving far too long. When you ask a question on the site you get no answer.
Geverifieerde Koper
purchased on 05/05/2021
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3
/5
★★★☆☆
Took ages to get the model .have to pay yo use PayPal. And the you have to pay for delivery. So not happy. I will not use 1001 unless I have to.
Sorry but I could have got this product as cheap but quicker if amazon
Verified Buyer
purchased on 29/04/2021
3
/5
★★★☆☆
Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!
Acheteur Vérifié
purchased on 03/04/2021
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2
/5
★★☆☆☆
The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.
Acheteur Vérifié
purchased on 03/05/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. To thank you for your loyalty, we are offering you free shipping on your next order to show you that this delay is not representative of the services we offer. To do this, please use the code PORTGRATUIT25.
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
3
/5
★★★☆☆
Lack of clarity on delivery, takes way too long to know if order is approved....
Geverifieerde Koper
purchased on 24/04/2021
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3
/5
★★★☆☆
I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.
Comprador Verificado
purchased on 10/05/2021
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2
/5
★★☆☆☆
The RC car we ordered arrived with the tyraps already cut. After this we found out that the remote control does not respond properly and the car suddenly goes backwards without you operating the remote. Still no response heard from 1001
Geverifieerde Koper
purchased on 15/05/2021
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2
/5
★★☆☆☆
Ultra fast delivery, but this model of soyuz is absolutely disgusting, full of burrs and molding defects, really amateur work, I'll have to buy a dremel and body filler to be able to save it, I give despite everything two stars because they are the only ones to make a model of soyuz.
Acheteur Vérifié
purchased on 15/05/2021
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3
/5
★★★☆☆
Having to pay when you use PayPal is not good then you wait ages for the goods. I will only use you if I can't find the model else where..sorry I do expect a slightly better service .and service is very slow ....SORRY
Verified Buyer
purchased on 10/05/2021
3
/5
★★★☆☆
Over a month to deliver and no reply to my reminder email!
Acheteur Vérifié
purchased on 16/04/2021
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3
/5
★★★☆☆
On 04/27/2021 the order was placed and the payment was made. I picked up the package at the post office on 05/14/2021, after 18 days. It seems to me that this is quite a long delay for what most on-line orders take nowadays.
Comprador Verificado
purchased on 07/05/2021
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3
/5
★★★☆☆
Warning ! 25% tax to add if over £150.UK tax plus UPS fee.cost me £48.not fault of this company but worth knowing.will only order from UK from now on
Verified Buyer
purchased on 08/05/2021
3
/5
★★★☆☆
Order placed 22/4/ 2021 , goods received 03/05/2021. too many 13 days to receive the goods,and then the tracking number I received it 4 days before I received the goods.
Acquirente Verificato
purchased on 22/04/2021
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3
/5
★★★☆☆
I put this note for the packing which leaves to be desired the cardboard of the model is completely crushed following transport another packing would have been better if not order received with all the products for the remainder ras
Acheteur Vérifié
purchased on 02/05/2021
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3
/5
★★★☆☆
Disappointed by this order . Contrary to what's written on the box, there are no detailed assembly instructions in French inside. What's more, I had to go and find the color references on the Net!
Acheteur Vérifié
purchased on 03/05/2021
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2
/5
★★☆☆☆
Unfortunately it took a long time before my order was sent while everything was supposed to be in stock. When I received the package on the 10th day after ordering, 1 of the 5 ordered items turned out not to be in it. I e-mailed about this myself and got the reply that the item was no longer in stock and that a one-time credit note for that value was put on my account. This reply was fortunately in Dutch because all other (automatic mail) came in French. Very disappointing for a first order.
Geverifieerde Koper
purchased on 01/05/2021
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Answer from 1001hobbies
Mr. , Thank you for your comments. We would like to inform you that we have issued a credit note of 4€99, because the product Enamel wash Black was indeed not available, and in restock. yours sincerely, 1001hobbies customer service
3
/5
★★★☆☆
THEY ARE EXPENSIVE, ONE OF THE ITEMS I BOUGHT I HAVE SEEN LATER ON ANOTHER WEBSITE AT HALF THE PRICE THEY DO, SAME ITEM AND SAME BRAND, AND THEY ALSO HAVE TO IMPROVE THE LOGISTICS BECAUSE THE DELIVERY OF THE ORDER HAS TAKEN A LONG TIME, I HAD TO CLAIM IT AND THAT WAS WHEN THEY SENT IT TO ME. I AM NOT HAPPY WITH THEM, I WILL CERTAINLY NOT BUY FROM THEM AGAIN.
Comprador Verificado
purchased on 18/04/2021
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3
/5
★★★☆☆
I find the shipping costs high for a delivery in a relay point, a competitor for a little cheaper delivers at home and then a shower of mail that I find useless.
Acheteur Vérifié
purchased on 23/04/2021
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3
/5
★★★☆☆
Thought I ordered a wooden reel about a meter in diameter.
Apparently I misread the size. Bit of a shame
Geverifieerde Koper
purchased on 29/04/2021
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2
/5
★★☆☆☆
The parcel delivered did not contain my order. In addition, access to the return and contact with the service is impossible.
Acheteur Vérifié
purchased on 24/04/2021
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Answer from 1001hobbies
Mr Lahouze, Thank you for your comment. We would like to inform you that we are waiting for the return parcel, and that we will ship the correct reference. Please accept our apologies for any inconvenience this may cause us.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
3
/5
★★★☆☆
Order dated 24/03/2021 received on 29/04/2021-Italian mail is much more efficient, and anyway, having already finished the model, I no longer needed the requested goods
Acquirente Verificato
purchased on 24/03/2021
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3
/5
★★★☆☆
The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.
Verified Buyer
purchased on 04/04/2021
2
/5
★★☆☆☆
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Verified Buyer
purchased on 05/04/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
Verified Buyer
purchased on 09/04/2021