/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Had to wait weeks for package, even though everything was in stock, every time another delivery date finally able to pick up and then the order was not complete. Tried for days to contact customer service both by phone and email for a solution to this problem but no response so far. Hopeless
Marc F.
purchased on 25/11/2024
Translated review
1
/5
★☆☆☆☆
I wanted to cancel my order before it was prepared, but they refused because the item was in stock and they were unable (or unwilling) to process the request. Very disappointing. No commercial sense. Avoid
Gatien M.
purchased on 01/12/2024
Translated review
Answer from 1001hobbies
Hello Sir, We're very sorry to hear about your feedback. We would like to remind you that you requested the cancellation of your order by e-mail at 9.30pm on December 1st, even though it had already been prepared at 6.00am on December 2nd. We would like to point out that our customer service is open from 9.00 am to 6.00 pm and that our logistics department is located in Isère. You will therefore understand that it is not a lack of will on our part to cancel your order, but rather a limitation of our IT resources, which do not allow us to interrupt an order once it has been handed over to the carrier. We sincerely regret this situation and hope you can understand our position. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Delivery deadlines were unilaterally changed by months, and the cost of the unavailable and unshipped product was retained by the seller and not refunded, nor was clarification given to the request for action.
Sonia L.
purchased on 17/10/2024
Translated review
1
/5
★☆☆☆☆
Until today no problem but since this order remained without answer no parcel, it is certain that the current deliveries are to reform that errors everywhere the post office the deliverer a souc thank you to answer all the same, of delivers, before next year cordially
Jacky P.
purchased on 20/11/2024
Translated review
Answer from 1001hobbies
We fully understand your frustration regarding this unreceived order and the current delivery delays. We apologize for the inconvenience. We will check the status of your package immediately and keep you informed. We hope to resolve this issue before the end of the year. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Never received the parcel it is the amentable and paid and not refunded it is a scandal I will speak about it on Internet of this very bad experiance
Emanuel B.
purchased on 07/11/2024
Translated review
Answer from 1001hobbies
We are very sorry to hear that you have not received your package and that this has caused you a bad experience. We understand your frustration and thank you for your patience in resolving this incident.
1
/5
★☆☆☆☆
My experience is downright bad. I only received a package after several weeks which contained only half of the goods ordered 2 items worth €45.60 were not !!!! delivered. While I did receive an email claiming that all goods were delivered. Several emails to the customer service is so far not !!!! You are not reachable by phone. So I certainly do not recommend you and will also ask the modeling website Scalemates to remove your link from their website !!!
Henk K.
purchased on 03/11/2024
Translated review
Answer from 1001hobbies
We are very sorry that you had such a negative experience. We apologize for this inconvenience and hope to resolve it quickly.
1
/5
★☆☆☆☆
Good evening, I ordered a 1/10 Ferrari Tamiya body and I received something else, a game box.
Chartier F.
purchased on 20/11/2024
Translated review
Answer from 1001hobbies
We apologize for the inconvenience concerning your order. It seems that there was a preparation error. We will do our best to resolve this quickly and send you the correct body. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
The package was open
Lilia M.
purchased on 11/11/2024
Translated review
Answer from 1001hobbies
We're sorry to hear that your package arrived open. This does not reflect the quality of service we strive to provide.
1
/5
★☆☆☆☆
PLEASE DO NOT BUY HERE! My experience was disastrous, please do not buy here, they have terrible customer service and do not allow you to cancel orders. My order took months to arrive. when I tried to contact them by phone to ask for updates on my order they asked me to be patient as we had a mutual commitment, after weeks of not knowing anything I tried to cancel my order due to this situation and my calls went unanswered and my emails took almost a week to be answered. They would not let me cancel my order and sent me a very poorly packaged package with damage to the product boxes.
Felipe V.
purchased on 28/08/2024
Translated review
Answer from 1001hobbies
We are really sorry to hear about your negative experience. We understand how frustrating it must be when there are delays. We take your feedback seriously and will look into the issues you have raised to improve our service.
1
/5
★☆☆☆☆
Very long delay!!! Very bad, delivery of an incomplete package thank you for proceeding to my refund of the other part thank you
Abdelilah K.
purchased on 28/10/2024
Translated review
Answer from 1001hobbies
We apologize for the inconvenience concerning your order. We have forwarded your refund request to the appropriate department for processing as soon as possible. You will receive a confirmation as soon as this is done. Thank you for your patience.
1
/5
★☆☆☆☆
After emailing if the Mercedes would be the correct model it was claimed that it was. The final model I received was an American model. Too bad!!!
Rudie A.
purchased on 12/10/2024
Translated review
Answer from 1001hobbies
We are sorry to hear that the model delivered did not match your expectations. We understand that this is disappointing. We will make sure that you receive prompt assistance. Please feel free to contact our customer service team to resolve the issue. We want to make sure you receive the right products.
1
/5
★☆☆☆☆
Long delivery time because they also have to order it first and then they say it is in stock but they just lie. Will never order anything there again either, I will order it myself from America
Leo D.
purchased on 30/09/2024
Translated review
Answer from 1001hobbies
We're sorry you had this negative experience. . We will investigate this internally and make sure it doesn't happen again. If you need further assistance, please don't hesitate to contact us. We look forward to helping you again in the future.
1
/5
★☆☆☆☆
I pre-ordered two limited edition cuddly toys, but after a four-week delay I only received one, while both were invoiced. Since then, my emails and phone calls have not been answered. Impossible to get a refund. This site is a scam.
Rudy R.
purchased on 17/09/2024
Translated review
Answer from 1001hobbies
We apologize for the situation and the delay. We fully understand your frustration. Please be assured that we will contact you as soon as possible to resolve this issue and process your refund request. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Very bad it says on the website how much is still in stock then they say it is out of stock
Marco B.
purchased on 17/10/2024
Translated review
Answer from 1001hobbies
We are very sorry you had this experience. . We understand your frustration and will investigate further internally to ensure this does not happen in the future. Please do not hesitate to contact us for further assistance, we would be happy to resolve this issue for you!
1
/5
★☆☆☆☆
Only problems with this site I received 1 product out of 2 but that was none of the 2 products I ordered and 0 refunds...
Thomas D.
purchased on 15/10/2024
Translated review
Answer from 1001hobbies
We are very sorry for this situation and the inconvenience it has caused. We understand your frustration with this error. Please rest assured that your order is being processed and will be refunded as soon as possible. We thank you for your patience and remain at your disposal should you have any questions.
1
/5
★☆☆☆☆
My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.
Aurore V.
purchased on 12/10/2024
Translated review
Answer from 1001hobbies
We are sorry to hear that your order has been so delayed and has arrived incomplete. We understand that the long wait and lack of follow-up is frustrating. Please be assured that we are taking your situation into account and will immediately contact our customer service department for priority follow-up. We thank you for your patience and apologize for the inconvenience. We remain available for any further questions and to ensure that you receive your complete order as quickly as possible.
1
/5
★☆☆☆☆
Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.
Robert F.
purchased on 23/10/2024
Translated review
Answer from 1001hobbies
We sincerely apologize for this disappointing experience and fully understand your frustration. This delay and partial cancellation of your order does not reflect the level of service we strive to maintain. Please be assured that your refund is on its way and that we are doing our utmost to speed up the process. We thank you for your patience and your feedback, which will help us to improve our services. Please do not hesitate to contact us again for any necessary follow-up.
1
/5
★☆☆☆☆
Slow, incomplete order, slow to answer and poor communication management.
George V.
purchased on 26/10/2024
Translated review
Answer from 1001hobbies
We sincerely regret the experience you have had. We are reviewing our response times and order management to improve these points and offer you the service you deserve. We appreciate your patience and take your comments into account to avoid these situations in the future.
1
/5
★☆☆☆☆
Still waiting on my 11-10-2024 order sended mails via youre website no response called 30-10-2024 promised me i get it on 6-11-2024 still nothing its 8-11-2024 this is not how you treat youre customers
Martin V.
purchased on 14/10/2024
Translated review
Answer from 1001hobbies
We sincerely apologize for the delay and the frustration this has caused. . Please rest assured we are looking into your order with the utmost urgency. Thank you for your patience, and we will make sure this is resolved promptly!
1
/5
★☆☆☆☆
The order is ( decals set) has been in transit for a month and only shipped after a second email from me. Then it also turns out that they delivered the wrong decals
Paul H.
purchased on 06/10/2024
Translated review
Answer from 1001hobbies
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to experience delays and receive the wrong stickers. We thank you for your patience and hope to resolve this issue soon!
1
/5
★☆☆☆☆
Catastrophic delivery due to poor packaging and broken glass bottles, refund still awaiting a missing product. And waiting for full compensation for the order.
Joris P.
purchased on 12/10/2024
Translated review
Answer from 1001hobbies
We are very sorry to hear that your delivery experience was catastrophic with broken bottles. We take your request very seriously and can assure you that it has been addressed. We are actively working to resolve this situation and your request has been taken into account. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Wrong item sent. Contradictory Ad which I showed them. Didn't offer exchange but a discount on next order. Stuck with decals I can't use and loss of my money.........DO NOT RECOMMEND!!!!!
Ann W.
purchased on 21/09/2024
Answer from 1001hobbies
We're truly sorry to hear about your experience and the mix-up with your order. . Your feedback is invaluable, and we will take it into account to improve our services. We appreciate your understanding and hope to make things right in the future.
1
/5
★☆☆☆☆
I have nothing against ordering but the conditions of the 1001PRIME program changed during the year by modifying the free shipping tier, a shame. Thanks to the support team who were very competent but this greatly diminishes the attractiveness of the site.
Nicolas C.
purchased on 01/10/2024
Translated review
Answer from 1001hobbies
Thank you for taking the time to share your concerns. We're sorry to hear that the changes to the 1001PRIME program have disappointed you, and we understand that this may affect your perception of our site. We appreciate your appreciation of our support, and will pass on your comments regarding the attractiveness of the program. Your satisfaction is important to us, and we look forward to providing you with a better experience in the future. Thanks again for your feedback!
1
/5
★☆☆☆☆
1st order and what a disappointment! Order placed on 09/09/2024 for a game in stock on 04/10/2024 the order is cancelled without any warning or a call from me. Strangely enough most stores have received the restocking of this product but not the odd one. The site can be proud of being French but does no better than a dubious foreign site.
'yoann' H.
purchased on 09/09/2024
Translated review
1
/5
★☆☆☆☆
Not to be recommended: it took almost 3 weeks to deliver a 1/48-scale airplane model that was out of stock on the shelves. However, 48 hours after the order was placed, the value of the item was deducted from the bank account, which just goes to show that you can sell without a second thought, even if you know you won't be able to deliver within the announced timeframe. Lame!!!
Lionel M.
purchased on 14/09/2024
Translated review
Answer from 1001hobbies
We are very sorry for your bad experience and understand your frustration. It is absolutely not our intention to disappoint you. The extended delivery time is far from our usual standards, and we are working to avoid this happening again.
1
/5
★☆☆☆☆
WHEREAS, the order, as communicated at the time of purchase, was supposed to arrive by a certain date and arrived markedly later! Once delivered I found that a product was missing, after several calls to the service center, which made me fill out a claim form, I learned that the product, contrary to what was indicated, was not in stock and therefore was not sent to me! Instead of crediting the amount back to my credit card (for the value of the missing product) they made me a voucher that I will be forced to use within 30 days, resulting in the inconvenience of having to place a new order which, if less than 100 euros will be burdened by shipping costs effectively making the voucher useless! Very bad buying experience!
Michele R.
purchased on 09/09/2024
Translated review
Answer from 1001hobbies
We are very sorry to hear about your unsatisfactory experience. We appreciate your feedback and apologize for the delivery mishaps and missing product. It is important for us to improve service, and we will make sure to look into your situation carefully. If you would like to discuss further, please contact us directly. Thank you for your understanding.
1
/5
★☆☆☆☆
Limited stock. Too long to replenish it, also after seeing that I was going to catch the arrival of the shipment while on vacation I sent them an email in which they replied that they would hold it until it arrived to just then do the opposite and send it. Conclusion: I was not at home when the shipment arrived and I had to go to the post office to pick it up, which is nowhere near my home. I will not repeat.
Santiago N.
purchased on 12/08/2024
Translated review
Answer from 1001hobbies
We sincerely regret that you had such a frustrating experience with us. We appreciate your feedback as it helps us to identify areas where we need to improve. We will take your comments into consideration to improve our service in the future. We thank you for your patience and hope you will give us another chance. If there is anything else we can do to help, please do not hesitate to get in touch.
1
/5
★☆☆☆☆
The majority of products pre-ordered on the site were widely available elsewhere, incompetent amateurs to be shunned.
Vincent D.
purchased on 14/08/2024
Translated review
Answer from 1001hobbies
Thank you for taking the time to share your experience. We're very sorry to hear that you encountered problems with your pre-order. Communication is important to us. We confirm product delivery
1
/5
★☆☆☆☆
Site bien
Laurent C.
purchased on 06/09/2024
Translated review
Answer from 1001hobbies
Thank you for your feedback! We're glad you like our site. If you have any suggestions or specific needs, please let us know. We're here for you!
1
/5
★☆☆☆☆
Products advertised as available, but never in stock Three weeks later, no delivery date.....I do not recommend this seller.
Yann L.
purchased on 13/09/2024
Translated review
Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that you have experienced problems with product availability and delivery. Your experience is important to us, and we will look into this situation closely. Please do not hesitate to contact us for any assistance or to discuss your order.