/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order is wrongly delivered and very bad communication
Jörg H.
purchased on 17/07/2024
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Answer from 1001hobbies
Thank you for your feedback. We apologize for the incorrect delivery and the inconvenience caused by the communication. Your request has been processed via email and we have already contacted you to resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Not good !!! The packaging was not good so the item arrived damaged
Natascha E.
purchased on 05/07/2024
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Answer from 1001hobbies
We are very sorry to hear that your item arrived damaged due to inadequate packaging. We understand your disappointment with this. An email has been sent to our team to resolve the issue as soon as possible. We will take all necessary steps to rectify this situation and ensure that this does not happen again in the future. We sincerely apologize for this inconvenience. If you have any further questions or need additional assistance, please contact us directly. Thank you for your understanding and patience. Yours sincerely,
1
/5
★☆☆☆☆
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
Sophie C.
purchased on 05/07/2024
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Answer from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
1
/5
★☆☆☆☆
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
Christiane D.
purchased on 26/06/2024
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Answer from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
1
/5
★☆☆☆☆
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
Bruno B.
purchased on 15/06/2024
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Answer from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
1
/5
★☆☆☆☆
Not received my order in full
Jean-michel F.
purchased on 03/06/2024
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Answer from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
1
/5
★☆☆☆☆
Newsletter spam, delivery time was ambiguous
Oliver H.
purchased on 29/05/2024
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Answer from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
1
/5
★☆☆☆☆
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
Acheteur Vérifié L.
purchased on 16/06/2024
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Answer from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
1
/5
★☆☆☆☆
Good, prompt delivery
Rick W.
purchased on 28/05/2024
Answer from 1001hobbies
Thank you for your positive feedback on the fast delivery! We are delighted that everything went smoothly. If you have any further queries or need any additional assistance, please do not hesitate to contact us. We'll do everything we can to make sure your next experience is a 5-star one. See you soon in our online shop! Best regards, The 1001 Hobbies team
1
/5
★☆☆☆☆
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
Sergio G.
purchased on 17/05/2024
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Answer from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] to resolve this issue. Best regards, The 1001 Hobbies Team
1
/5
★☆☆☆☆
No information on the delivery delay and a laconic e-mail on the obligations of the buyer who placed the order....bref minimum service...
Thierry R.
purchased on 01/02/2024
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1
/5
★☆☆☆☆
I've already explained everything in the last e-mail.
Simone P.
purchased on 13/06/2024
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1
/5
★☆☆☆☆
Unfortunately negative review, ordered and paid for 3 items I only received 1 item, I was told they lost my order but to date I have not received anything of the remaining order!!!
To my emails I get no response!!!
Alessio M.
purchased on 15/04/2024
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Answer from 1001hobbies
We are very sorry for the inconvenience you experienced. We have not received any emails from you. Please contact us at [email protected] to resolve this situation and make sure you receive what you are owed. We are here to help you and to resolve this situation as soon as possible. Sincerely, The 1001 Hobbies team.
1
/5
★☆☆☆☆
Sloppy shipping. Received very late
Willem L.
purchased on 25/05/2024
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Answer from 1001hobbies
We are sorry to hear that the delivery was disrupted and delayed. We apologize for the inconvenience. We will do our best to make sure this does not happen again. Kind regards,
1
/5
★☆☆☆☆
Item did not arrive for unknown reasons, apparently returned to sender.
Jean W.
purchased on 01/06/2024
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Answer from 1001hobbies
We are sorry to hear that the item has not arrived and has apparently been returned to sender. We will get back to you to find a solution if necessary. If you need any help or advice, please let me know by email.
1
/5
★☆☆☆☆
The box of the purchased item was shipped without a packing carton and arrived dented. I am not satisfied.
Gaëtan H.
purchased on 01/06/2024
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Answer from 1001hobbies
I'm sorry to hear that the box of the purchased item arrived damaged. Could you please send us photos of the damaged packaging to our e-mail address [email protected]? We will solve this problem quickly for you. Thank you for your understanding and cooperation.
1
/5
★☆☆☆☆
Very slow delivery. After 2 weeks, I am still waiting
Chris B.
purchased on 11/06/2024
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Answer from 1001hobbies
We are pleased that your order was delivered on 24.06.2024. Some products are shipped by our suppliers with a longer delay. We apologize for the extended wait and appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us.
1
/5
★☆☆☆☆
One item (Action Base 7) was simply canceled and not delivered even though it was in stock.
Jürgen K.
purchased on 19/03/2024
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Answer from 1001hobbies
Please accept our apologies for the inconvenience caused by the item "Action Base 7" being canceled even though it was in stock. We have already contacted you to resolve the issue. Thank you for your understanding and patience. With our best regards, The 1001 Hobbies team
1
/5
★☆☆☆☆
It is a joke, they send an article that is not in Spanish, but it is not indicated on the web, I did not see it. It is misleading and then the buyer eats the shit.
Rius R.
purchased on 21/04/2024
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1
/5
★☆☆☆☆
I ordered an article, received defective I made a complaint and no news
Pedro S.
purchased on 01/06/2024
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1
/5
★☆☆☆☆
Lousy customer service. Nefarious order tracking and no clarification of any doubts. I will not buy from them again
David C.
purchased on 21/05/2024
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Answer from 1001hobbies
We are sorry to hear that your experience with our customer service was not satisfactory. Your feedback is very important to us and we take it very seriously. We will work to improve our order tracking and the clarity of our communications to avoid this type of situation in the future. If you are willing to give us a second chance, we would like to rectify it. Please contact us directly by email so that we can resolve this issue satisfactorily.
1
/5
★☆☆☆☆
I purchased a product that was being marketed for more than 900 euros as available and shipped inn48 hours , after purchase, I called for more information but found people unprepared, also the product after several days of waiting that was not being shipped was unavailable. Why do they leave merchandise on the site if.then they don't have any? Also they wanted me to exchange the merchandise for completely different one. Fortunately I was able to get a refund.
Daniele V.
purchased on 10/05/2024
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Answer from 1001hobbies
We are sorry to hear about your experience. It is completely understandable that you felt frustrated by this situation. We appreciate your patience and understanding in this matter and are pleased that you were able to obtain a refund. We will take steps to ensure that this does not happen again in the future.
1
/5
★☆☆☆☆
They shipped $45 worth of paint in a flimsy envelope that let paint burst all over the inside and all over the other paint cans. I attempted to reach out to them and they did respond but ghosted me soon after. Horrid experience.
Joshua W.
purchased on 17/05/2024
Answer from 1001hobbies
We are very sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide. We take your comments very seriously and apologise for any inconvenience caused by sending your products from France. We are working with our delivery partners to ensure the safety of your items during shipping. There appears to have been a serious problem in this case, and we will immediately investigate what happened so that we can take the necessary steps to prevent it happening again in the future.
1
/5
★☆☆☆☆
Number of parts not received and also still have not had money back.
Kris S.
purchased on 09/04/2024
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1
/5
★☆☆☆☆
It all took too long I got at least 2 or 3 messages your order will be delivered today, and then some later our apologies there is something intervened 1 time I can understand it but several times come on hey guys play with someone else's feet . And of course I'm in a bad mood on 1001 . No they should not knock on my door anymore there are plenty of serious traders.
Aime P.
purchased on 22/04/2024
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1
/5
★☆☆☆☆
Missing product for an order, I ask for a refund and after a month and numerous emails they tell me that the bank wants my documents, not having paid through any bank I ask which bank they refer to but they never replied
Domenico N.
purchased on 06/03/2024
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1
/5
★☆☆☆☆
I do not recommend anyone to buy here. It is the third time that they ask for the order, I placed the order two months ago, the order did not arrive, one call after another, twenty thousand emails a day, no one knew anything, after losing a lot of time and strength I get them to send me another one which NEVER ARRIVES, I make a thousand calls again and after getting a response from one of them, they spoke to me terribly and either I spoke to them in English or they did not answer me, which left me no other choice but to make the best I could and I knew they would send me a THIRD ORDER for which I have no follow-up, no confirmation email or anything, I have never seen anything like this in my life. It should be reportable and this is already the next option in the consumer service office.
María S.
purchased on 23/04/2024
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Answer from 1001hobbies
Dear customer, We are very sorry for the inconvenience you experienced with your order and we fully understand your frustration. We would like to offer our sincerest apologies for this incident. We take your comments very seriously and will work to improve our communication and responsiveness. We have found a solution to this situation. We understand that this has been a very disappointing experience for you and would like to thank you for your patience. Sincerely
1
/5
★☆☆☆☆
I haven't received me package to this day, you guys and hobbies1001 do nothing but ignore. So do I get my money back or are you going to take action now by sending a new one. Do something instead of doing nothing
Bryan D.
purchased on 16/04/2024
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Answer from 1001hobbies
Thank you very much for your review, Thank you very much for your feedback. We would like to inform you that after tracking your package LD181424535FR by La Poste Française to Post NL, the package was delivered on 20/04/2024 to the address you indicated for delivery. We are very sorry that you have not received your product. We have replied to all your emails. Could you please contact us at 088081159 between 10am and 1pm and between 2pm and 5pm? We need the certificate of non-receipt sent by email on April 26, 2024 at 11:42 a.m. to investigate with the carrier. We regret that the "verified opinions" site is not adequate to handle online disputes. Once again, we apologize for this incident. Sincerely 1001hobbies
1
/5
★☆☆☆☆
I have NOT received my order. I received several emails that it was ready for collection with QR codes and everything but the box at the collection point was EMPTY and neither the suppliers nor the seller got back to me after 2 days.
Wargod W.
purchased on 06/05/2024
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Answer from 1001hobbies
Hello sir, we regret your review. However, we would like to point out that you provided an incorrect telephone number on our website, which prevented the code from being received. In addition, according to the carrier's tracking, the parcel appears to have been delivered on 10.05.2024. Thank you for your reply. Yours sincerely, 1001hobbies
1
/5
★☆☆☆☆
Very expensive and poor quality model. Delivered very late.
André D.
purchased on 07/04/2024
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Answer from 1001hobbies
Hello Sir, Thank you for your feedback. We regret that the quality of this model does not suit you. However, you did have the option of returning it to us. We would also like to draw your attention to the fact that this model is made of resin, which means that it often has defects, but also offers advantages in terms of detail that plastic does not. Resin models are generally more expensive, rarer and more handcrafted than large-scale plastic kits. We would also like to remind you that the product description indicates that delivery is within 2 to 4 weeks. (Shipped within 2 to 4 weeks of your order... means that this model is ordered in England). You placed your order on 07/04/2024 at 09:55:52 and received your model on 30/04/2024, less than 3 weeks later. Sincerely, 1001hobbies