Reviews 1001hobbies

In the parcel there was only one product,exit sunshine tour book nooks .what to be dissatisfied.

The joystick I ordered was faulty and after contacting me by email and making several phone calls, no one contacted me to offer a solution.

I placed my order on 14/12/2024, all the products were supposedly available. 3 weeks later I still haven't received them!

Ordered on the 9th arrived on the 31st a disgrace not a single one talks about an apology never again distrust these brokers

Model far too complicated to assemble!

The order received is not the product ordered

Your site lies by not indicating the added taxes which are recharged by the post office and the custodian, it's a shame, I got for the 60 euro ddd EDF more

It took ages to send the order!

Shipping took 16 days. Vehicle box cover broken. Vehicle with damaged front end and chipped paint. I would provide photos but I don't know how to proceed.

I made a mistake in my order and the next day it was totally impossible to contact them to change it, both by email and by the Customer Service phone. I was calling within their schedule every 10-15 minutes and they never picked up the phone. I sent three emails and they answered me after 4 days, when the complete order had already left their warehouse. Now I have to make the return from Spain and pay the shipping costs. Very disappointed with the customer service.

Delivery out of time product not in conformity and no contact possible

I can't stand being asked my opinion anymore.

Order from 15/09 only now received. After few emails no communication. As a self-employed person I really needed this article. You have lost me as a customer. Dig really can not !

The order received does not correspond to the order placed

Worthless, to have to wait six weeks for a small package, never again 1001 Hobbies.

I still haven't received my order, which according to Colissimo was delivered on 15/12. The person who called me back after my complaint was supposed to send me an e-mail so that I could send my two figurines back to the post office relay point. I understand that I will receive my order after Christmas, but I would now like to have some visibility on my order, its reception and if I have an affidavit to make you certifying that I have not received anything and signed. Thank you in advance for your prompt reply. Sincerely M.VELOU

They took more than a month to send me the order and on top of that they first send me a part of it and I still haven't received the other part.

I have canceled my order 3 times, 3 times this was ignored, although the cancellation would have been possible at any time. Now I have to take care of the return shipment, catastrophic service. I do not recommend buying this product, on the contrary. I have rarely experienced so much ignorance. My opinion: Hands off . . . There are enough dealers, you don't need this one.

Not satisfied, I ordered 3 items in stock and only received one of them. And still no refund. And it's already the second time they've done this to me.

I did not receive the order I wanted.

24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.

2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them

More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!

Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.

Ignored my request to cancel the order.

I did NOT receive part of the order for anything else paid for!!!

Had to wait weeks for package, even though everything was in stock, every time another delivery date finally able to pick up and then the order was not complete. Tried for days to contact customer service both by phone and email for a solution to this problem but no response so far. Hopeless

I wanted to cancel my order before it was prepared, but they refused because the item was in stock and they were unable (or unwilling) to process the request. Very disappointing. No commercial sense. Avoid

Delivery deadlines were unilaterally changed by months, and the cost of the unavailable and unshipped product was retained by the seller and not refunded, nor was clarification given to the request for action.

Until today no problem but since this order remained without answer no parcel, it is certain that the current deliveries are to reform that errors everywhere the post office the deliverer a souc thank you to answer all the same, of delivers, before next year cordially

Never received the parcel it is the amentable and paid and not refunded it is a scandal I will speak about it on Internet of this very bad experiance

My experience is downright bad. I only received a package after several weeks which contained only half of the goods ordered 2 items worth €45.60 were not !!!! delivered. While I did receive an email claiming that all goods were delivered. Several emails to the customer service is so far not !!!! You are not reachable by phone. So I certainly do not recommend you and will also ask the modeling website Scalemates to remove your link from their website !!!

Good evening, I ordered a 1/10 Ferrari Tamiya body and I received something else, a game box.

The package was open

PLEASE DO NOT BUY HERE! My experience was disastrous, please do not buy here, they have terrible customer service and do not allow you to cancel orders. My order took months to arrive. when I tried to contact them by phone to ask for updates on my order they asked me to be patient as we had a mutual commitment, after weeks of not knowing anything I tried to cancel my order due to this situation and my calls went unanswered and my emails took almost a week to be answered. They would not let me cancel my order and sent me a very poorly packaged package with damage to the product boxes.

Very long delay!!! Very bad, delivery of an incomplete package thank you for proceeding to my refund of the other part thank you

After emailing if the Mercedes would be the correct model it was claimed that it was. The final model I received was an American model. Too bad!!!

Long delivery time because they also have to order it first and then they say it is in stock but they just lie. Will never order anything there again either, I will order it myself from America

I pre-ordered two limited edition cuddly toys, but after a four-week delay I only received one, while both were invoiced. Since then, my emails and phone calls have not been answered. Impossible to get a refund. This site is a scam.

Very bad it says on the website how much is still in stock then they say it is out of stock