/5
★★★★☆
based on 37018 reviews published
★★★★☆
based on 37018 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Unfortunately a very long delivery time this time
Peter R.
purchased on 20/12/2024
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3
/5
★★★☆☆
It was not really clear to me that the item I ordered (warlord starter set) was not in stock and that I ordered it not in the Netherlands but in France, so it took longer than expected. Items were delivered well in the end.
Robert M.
purchased on 18/12/2024
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2
/5
★★☆☆☆
Product marked available but you are only informed after ordering that it is available from the supplier... Model box damaged due to fragile packaging ... Very long delivery times
Stephane A.
purchased on 07/01/2025
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Answer from 1001hobbies
Hello, We sincerely regret your experience and would like to inform you of our processing times for this order. We would like to point out that there are two important concepts to consider when placing an order on our site: "Available" products: these products are in stock with our supplier and we order them for you. Products "Available - dispatched today": these products are in stock at our logistics warehouse in Isère and are dispatched the same day. After verification, here's what happened to your order: the F-22 Raptor was ordered from our supplier based in England. As such, the delivery time is 4 weeks, mainly due to customs clearance, which can be complicated. We apologize again for any inconvenience this may cause, and assure you that your opinion is very important to us. Sincerely, 1001hobbies
3
/5
★★★☆☆
Order placed in early December and received a month later...
Alexandre A.
purchased on 18/12/2024
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3
/5
★★★☆☆
Very late. But order arrived safely.
Bertrand B.
purchased on 12/01/2025
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2
/5
★★☆☆☆
The item I was looking for was sold out everywhere, only 1001hobbies indicated they still had stock and could ship within one business day. Therefore, I ordered the item from 1001hobbies. But after ordering, it was indicated that the item had to be ordered from the supplier first. This took 3 weeks. All this time the website indicated they still had stock. I find this deception. Also never had a response to my question about the order.
Eddie L.
purchased on 24/12/2024
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2
/5
★★☆☆☆
Hello delivery on time but the polistirene glue had hardened so couldn't be used couldn't get you on the phone?
Alain M.
purchased on 24/12/2024
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Answer from 1001hobbies
Hello, We regret this incident and apologize. You can simply send us an e-mail and we'll be able to respond to your request. Sincerely, Laure
3
/5
★★★☆☆
Stock information must be kept up to date to avoid surprises for customers waiting for their order.
Emma B.
purchased on 06/01/2025
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3
/5
★★★☆☆
Too long shipping and delivery.
Alan John B.
purchased on 08/12/2024
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2
/5
★★☆☆☆
Website is comprehensive and clear
Rob K.
purchased on 07/12/2024
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3
/5
★★★☆☆
If the paints are original, if the prices are attractive, the additional re-labeling of the original labeling is no more than brilliant, masking the jar references and colors so that you no longer know what you're dealing with. Zero points
Gérard B.
purchased on 03/01/2025
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2
/5
★★☆☆☆
Long lead times if product not in stock.
Bertrand L.
purchased on 14/12/2024
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Answer from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
3
/5
★★★☆☆
Long delivery time and high shipping costs. The book I was expecting is more of a bound booklet and therefore far too expensive. The article is declared as a book in the store.
René S.
purchased on 12/12/2024
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2
/5
★★☆☆☆
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
Cristina O.
purchased on 06/12/2024
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3
/5
★★★☆☆
The article itself is very good. The shipping is not so good. I ordered on 12/27 and it said that it would be shipped the same day and I would receive it between January 2 and 3 but it didn't arrive until the 8th and it was a gift for Christmas....
Sara B.
purchased on 27/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.
Margarita L.
purchased on 01/01/2025
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3
/5
★★★☆☆
Overall pretty good but prices a bit high and delivery too many days.
José Luis B.
purchased on 01/01/2025
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
KOHORT PAY takes advantage of your file to solicit by mail and Whatsapp!
even though we asked on your site not to be on the commercial links.
Jean-marie G.
purchased on 15/12/2024
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2
/5
★★☆☆☆
The shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.
Corneleus C.
purchased on 23/12/2024
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2
/5
★★☆☆☆
As the figurines are not presented beforehand because we only see the box, depending on the brand, there are many of the same break and we don't know if they are only cavalrymen or infantrymen except for the Waterloo brand ... I had to wait a month to receive the parcel. So today, I don't have enough infantrymen for my project and I have to place another order ...
Mickael B.
purchased on 09/12/2024
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Answer from 1001hobbies
Thank you for your feedback and we apologize for the inconvenience. Concerning the figurines, we understand your frustration related to the lack of visibility on their content. We take note of your comment and will pass on your suggestions to our team in order to improve the presentation of the products on our site. Regarding the delivery time, we're sorry it took longer than expected. This may be due to delays in receiving the supplier's order, but we are committed to ensuring that this does not happen again. We hope your next project will be a success, and remain at your disposal for any assistance or recommendations you may require for your next order. Sincerely, The 1001hobbies team
3
/5
★★★☆☆
Long delivery time
D D.
purchased on 15/11/2024
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3
/5
★★★☆☆
Out of an order of 5 items, only 3 were received. I did get a credit note, but I was very surprised that the missing items were listed as available on your site (and are still available).
Cyril C.
purchased on 16/12/2024
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3
/5
★★★☆☆
Took a long time
Lars S.
purchased on 06/12/2024
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3
/5
★★★☆☆
Significantly longer delivery time than stated online
Julian S.
purchased on 19/12/2024
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3
/5
★★★☆☆
1001hobbies seems to be a Dutch web store, but my order was shipped from France, so it took 10 days (admittedly during the end of year period) for my package to arrive. Otherwise, everything was correct.
Ugo D.
purchased on 15/12/2024
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2
/5
★★☆☆☆
Stuff was fine on the site, everything after was not fine. I received multiple emails that my ordered product was still in my mantle and therefore still needed to be ordered. This was never the case and only caused confusion. Therefore, I wanted to call your phone number, which thus did not work. Finally, I ordered this product from you since it was said that there would be an estimated delivery time of 7 days. Now I understand that Christmas complicated some things, but still then a mention that the delivery times will be different during the holidays would be quite nice.
Yannick W.
purchased on 17/12/2024
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2
/5
★★☆☆☆
Will not be ordering from you again anytime soon
Ben V.
purchased on 06/12/2024
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3
/5
★★★☆☆
Good
J. V.
purchased on 07/12/2024
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3
/5
★★★☆☆
PEdí two gundam that have arrived correct but one of the box unstuck and open and the other surrounded with a tape put by hand. The boxes should come more presentable.
Manes S.
purchased on 20/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
Delivery times far too long
Patrick M.
purchased on 05/12/2024
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Answer from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. Indeed, the products you ordered had to be ordered directly from our supplier in England. The product "Decal Luftwaffe Swastikas" was ordered in England, and unfortunately this supplier is not able to deliver within 4 weeks. We hope you understand our position, and we apologize again for this incident. Sincerely, The Customer Service Team