/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Interminable order processing time and package still undelivered almost a month after ordering. Absolutely avoid
Acheteur Vérifié
purchased on 22/08/2020
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1
/5
★☆☆☆☆
Nothing received after more than 15 days. Not honest and liars! To be banned absolutely
Acheteur Vérifié
purchased on 22/08/2020
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1
/5
★☆☆☆☆
I am absolutely not satisfied with my purchase. VERY HATEFUL
Acheteur Vérifié
purchased on 22/08/2020
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1
/5
★☆☆☆☆
Goods incorrectly packaged Goods defective No invoice
Verifizierter Käufer
purchased on 22/08/2020
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1
/5
★☆☆☆☆
I have always been satisfied with 1001 maquettes. However, with this order I received a kit in which three parts still on the cluster were melted. I wrote an email to 1001 maquettes but I didn't receive any answer from them.
Acheteur Vérifié
purchased on 21/08/2020
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1
/5
★☆☆☆☆
Order placed on August 9 and the package is being packed... 2 weeks to pack caterpillars??? Worst site I've ever ordered from in terms of delivery times.
Acheteur Vérifié
purchased on 20/08/2020
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1
/5
★☆☆☆☆
I have not onvange me paket I am not so happy with it duration long
Geverifieerde Koper
purchased on 19/08/2020
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1
/5
★☆☆☆☆
I placed my order (and was charged for… I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
Verified Buyer
purchased on 18/08/2020
Answer from 1001hobbies
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
1
/5
★☆☆☆☆
Product not yet received Product not yet received
Verified Buyer
purchased on 18/08/2020
Answer from 1001hobbies
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
1
/5
★☆☆☆☆
I only ordered products noted""in stock"". After 1 week my order was not sent because a product was missing. Complaint and promise of reimbursement, order sent. A product damaged during shipment (unpacked model brush) and still no refund for the missing product 5 weeks later. In the end, I only lost a few euros, but I doubt I'll be ordering from this site again.
Acheteur Vérifié
purchased on 18/08/2020
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1
/5
★☆☆☆☆
I placed my order (and was charged for... I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
Acheteur Vérifié
purchased on 18/08/2020
Translated review
Answer from 1001hobbies
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
1
/5
★☆☆☆☆
Product not yet received Product not yet received
Acheteur Vérifié
purchased on 18/08/2020
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Answer from 1001hobbies
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
1
/5
★☆☆☆☆
Product not yet received
Verified Buyer
purchased on 18/08/2020
1
/5
★☆☆☆☆
Terrible customer service and always late sending order even if u pay for quick delivery
Verified Buyer
purchased on 18/08/2020
1
/5
★☆☆☆☆
I have paid shipping charges I have paid delivery charges and now I have to pay customs charges so write it down or inform the customer that he will have to double his invoice when he does business with a
Acheteur Vérifié
purchased on 17/08/2020
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1
/5
★☆☆☆☆
Appalling tiny barely 3cm high with the base bad finish full of plastic burrs for this price it should be gold plated 1 month waiting for that scandalous rip-off there is no other m
Acheteur Vérifié
purchased on 17/08/2020
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1
/5
★☆☆☆☆
They ship fast but it takes long time to get it.
Verified Buyer
purchased on 16/08/2020
1
/5
★☆☆☆☆
Order No. 2000061183 ordered 29/07/20 and still not arrived
Verified Buyer
purchased on 16/08/2020
1
/5
★☆☆☆☆
Maquettiste pass your way here is more than 5 months that I bought them an incomplete model and it offers me a credit of 5 euro!!! model received incomplete May 11, 2020 but there is no manual assembly no track (tank T 64) and no decal. Order: D2UEV0PVN placed on April 15, 2020 I notified them on May 11, 2020 and already at that time HE wrote me that we contact your supplier more than 5 months ago and that each message of reminder. In the meantime, within 4 to 5 days, I received three mock-up orders.
Acheteur Vérifié
purchased on 14/08/2020
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1
/5
★☆☆☆☆
Catastrophic after 3 weeks of waiting and several calls from me to customer service an order finally arrived..... but it's not the order I made (there must be someone still waiting for his figurine while I'm still waiting for my paintings !!!!). Unable to contact customer service..... I don't know what's going on right now at 1001hobbies but it's just a charade...
Acheteur Vérifié
purchased on 13/08/2020
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1
/5
★☆☆☆☆
Lousy service I have been waiting for the model since June 16 and it STILL HAS NOT ARRIVED !!!!!!! They tell me they have sent it but so far nothing!!!!! One of the worst I've found on the internet!
Comprador Verificado
purchased on 13/08/2020
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1
/5
★☆☆☆☆
Bonjour ça fait plus de 3 semaines que j'ai commandé une maquette de siege mk 10 cheque encaissé et toujours pas de colis est ce encore une arnaque ... cheque num 7340291 d'un montant total de 2398 eur peut on esperer une reponse ou mieux recevoir enfin cette maquet
Acheteur Vérifié
purchased on 12/08/2020
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1
/5
★☆☆☆☆
Horrible Order Processing - Do Not Buy From 1001 Hobbies I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.
Verified Buyer
purchased on 11/08/2020
1
/5
★☆☆☆☆
Horrible Order Processing - Do Not Buy From 1001 Hobbies I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.
Acheteur Vérifié
purchased on 11/08/2020
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1
/5
★☆☆☆☆
Very disappointed with the size of the car for the price
Acheteur Vérifié
purchased on 10/08/2020
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1
/5
★☆☆☆☆
Incomplete order I'm still waiting for parts I ordered on July 20 we are August 10 and I still have no news from customer service and delivery times are too long
Acheteur Vérifié
purchased on 10/08/2020
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1
/5
★☆☆☆☆
Placed order n 197323 on March 17 nn I have received nothing contacted several times by email every now and then they respond but always with incomprehensible answers The last response was that I would be refunded this at the beginning of June then disappeared and no refund I have reported to both postal police and financial police only teasing bad experience
Acquirente Verificato
purchased on 10/08/2020
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1
/5
★☆☆☆☆
Very fast and communicative.
Verified Buyer
purchased on 10/08/2020
1
/5
★☆☆☆☆
Very poor after-sales service: - very long response times - poor communication within the team - need to explain the same things several times (despite written records...) - promises not kept... I will not return. I don't recommend
Acheteur Vérifié
purchased on 09/08/2020
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1
/5
★☆☆☆☆
Absolutely terrible service took over... Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don't care about their customers at all ! will not buy from again ever
Acheteur Vérifié
purchased on 07/08/2020
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Answer from 1001hobbies
Mr. Rowell, We really regret your comment. Your order was prepared on July 27th, the day after your order was placed. Our carriers were overwhelmed with the sales and were late with the shipments. We understand your dissatisfaction, we invite you to contact us by phone. thanking you for your understanding, Sincerely, The customer care 1001hobbies.