/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.
Verified Buyer
purchased on 28/02/2021
Answer from 1001hobbies
Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
3
/5
★★★☆☆
Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.
Acheteur Vérifié
purchased on 17/04/2021
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3
/5
★★★☆☆
I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.
Acheteur Vérifié
purchased on 25/04/2021
Translated review
2
/5
★★☆☆☆
It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.
Acheteur Vérifié
purchased on 22/04/2021
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Answer from 1001hobbies
Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.
Acheteur Vérifié
purchased on 14/04/2021
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3
/5
★★★☆☆
Products delivered in conformity and functional, but the times announced on the site are largely exceeded. Batteries ("in stock, delivery 5 to 7 days") ordered on 03/31 were delivered to me on 04/30. The mention "IN STOCK" and the recall of 2 French warehouses should be modified, since the products are stored in China!
Acheteur Vérifié
purchased on 31/03/2021
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3
/5
★★★☆☆
Hello Extremely long delivery time: almost 3 weeks to slip 2 bottles of thinner into an envelope.
They need to review their logistics
Acheteur Vérifié
purchased on 13/04/2021
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3
/5
★★★☆☆
Very good response to order
Comprador Verificado
purchased on 24/04/2021
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3
/5
★★★☆☆
This web site appeared to be a U.K. website, but item was sent from France, custom charges were more than 25% of the cost of the item which was not anticipated as bought from a U.K. website. Item did however arrive quite quickly but had some minor damage that was not worth sending back for. Overall ok but not sure i would use again.
Verified Buyer
purchased on 26/04/2021
3
/5
★★★☆☆
I was hoping for more from the Zombi Pirates but unfortunately only the Davie Johns crew and that's a pity, definitely room for improvement!
Verifizierter Käufer
purchased on 09/04/2021
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3
/5
★★★☆☆
Once again, an error in the products sent. I immediately informed and..... NO reaction. It's a pity. A few words to reassure the customer and repair the error (not serious) would suffice. It's not done. Why?......
Acheteur Vérifié
purchased on 17/04/2021
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2
/5
★★☆☆☆
The parcel arrived damaged, the parts are very disappointing, you have to cut out the pictures with scissors, the whole thing is very disappointing.
Acheteur Vérifié
purchased on 08/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Quite disappointed with my order. I ordered a product that I had ordered before from 1001hobbies but what I received was different from the previous time. I recommended the correct product from a competitor's site, too bad.
Acheteur Vérifié
purchased on 25/04/2021
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3
/5
★★★☆☆
At first I was afraid it was a fake website and I could whistle for my ordered stuff. I did not receive an order confirmation and the items remained in my store manager after payment. Important tip: pay with credit card then you are always insured. It is difficult to get in touch. I only received an email confirmation of my order after about 2 weeks. From then on everything went fine. I got a nice mail with track and trace and a message when the goods had arrived in the Netherlands. The goods are shipped from France so it takes a while before you receive it. My order looked neat and was shipped fine. Really important to pay by credit card because the bank withdraws your money the moment you don't receive the goods. Paying via iDeal at such a time means that you simply lose your money if your order does not arrive. It put my mind at ease. However, I will think twice before ordering here again given the lousy communication.
Geverifieerde Koper
purchased on 06/04/2021
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2
/5
★★☆☆☆
Too high unnecessary shipping costs relative to the item which could easily be sent by mailbox mail
Geverifieerde Koper
purchased on 16/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comments. We take good note of your comments and pass this information to the sales department.
Thank you for your comments.
1001hobbies customer service.
Thank you for your comments.
1001hobbies customer service.
3
/5
★★★☆☆
I received 1 hu118 mat + 1hu 186 mat + 1 gloss 15 + 1 hu 65 mat , instead of 2 hu118 mat and 2 hu 186 mat , see the mail I sent you on your mail . (Error on your part)
Acheteur Vérifié
purchased on 22/04/2021
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2
/5
★★☆☆☆
Very good selection of products on the site, but very long shipping times because they often don't have the item available (which they mention only after the transaction has been completed) and in the meantime, customer service follow-up lacks responsiveness. Too bad
Acheteur Vérifié
purchased on 14/04/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
The reference of certain products is not in conformity with delivery of another product.
Acheteur Vérifié
purchased on 14/04/2021
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3
/5
★★★☆☆
It wasn't clear if it was an airplane to glue together, but this was more like a legoding
Geverifieerde Koper
purchased on 14/04/2021
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3
/5
★★★☆☆
Website is reasonable. Do not find everything easy to find. Only a lot of choice.
Geverifieerde Koper
purchased on 21/02/2021
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2
/5
★★☆☆☆
Order goes through France and takes quite long, while they promote on the website that it will be shipped within a short time, I ended up waiting 3 weeks
Geverifieerde Koper
purchased on 07/04/2021
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Answer from 1001hobbies
Mr. Schipper, Thank you for your comment. However, we insist on the fact that you placed an order on 07/04/2021 20:52:23 and that this product will be shipped within 2-4 days.
As a result, your package left on time, namely Tuesday.
We thank you for your understanding, Thank you for your understanding, 1001hobbies customer service.
As a result, your package left on time, namely Tuesday.
We thank you for your understanding, Thank you for your understanding, 1001hobbies customer service.
2
/5
★★☆☆☆
I waited almost a month for the order I requested to arrive.
Acquirente Verificato
purchased on 30/03/2021
Translated review
Answer from 1001hobbies
Hello, We thank you for your opinion and please believe that this kind of incident is very unpleasant for us.
We apologize but your product was destocked in England, which explains this delay we regret.
We wish you a good day.
Sincerely, 1001hobbies customer service.
We apologize but your product was destocked in England, which explains this delay we regret.
We wish you a good day.
Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
You come to 1001 Hobbies for the choice.
On the other hand, the internet ordering system isn't quite up to scratch yet: 1) I'm very careful to choose only models that are immediately available, but unfortunately one of them isn't really available and the whole order is blocked for a week. It's not a big deal, and it may even be my mistake.
2) When the order arrives, a Mig21 has replaced the Avenger ordered. My son, who thinks the plane is cool, agrees to do it. I finally write to 1001 Hobbies to tell them we're okay with keeping the model in place of the Avenger, despite their mistake.... no reply...
I'm left with the disappointment of not having received the model I wanted, and no response to the flexibility we've shown in dealing with a 1001 Hobbies error.... There's still room for improvement. Jean-Baptiste
Acheteur Vérifié
purchased on 10/04/2021
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3
/5
★★★☆☆
I bought some letters, they arrived in good condition and everything was well packed, the bad thing is that I waited 3 weeks for the arrival of the package, it is true that the web specified that it would take 5 working days to be sent but it was sent on the 11th working day plus the time it took the courier to transport the box. On the 6th working day I asked about the package and they answered me saying what happened in the end.
Comprador Verificado
purchased on 02/04/2021
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3
/5
★★★☆☆
I would put 4 stars, but an order of 02/13 was not received until 04/8 because one of the ordered products was not available. The whole order was held up and only after my complaint could it be solved, that's why it is 3 stars.
Comprador Verificado
purchased on 13/02/2021
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2
/5
★★☆☆☆
Wrong package sent
Geverifieerde Koper
purchased on 06/04/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Far too long
Acheteur Vérifié
purchased on 23/12/2020
Translated review
Answer from 1001hobbies
Hello, These products are ordered in England, with the Brexit, imports are much longer than usual. We apologize for the delay.
Sincerely, Laure
Sincerely, Laure
3
/5
★★★☆☆
Because of the wrong first delivery (Australia) I only give a three.
Verifizierter Käufer
purchased on 01/04/2021
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3
/5
★★★☆☆
In general average because I called to ask what I had to do if I was not there to pick up the order and on the phone you answer a recording in French in which I imagined it was them, no one answered me either and by email they did not answer either, the product is fine but the customer treatment at least in Spain leaves much to be desired.
Comprador Verificado
purchased on 01/04/2021
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3
/5
★★★☆☆
The miniature is magnificent but the "vitrine" was all cracked, it's a shame. Then I received an e-mail "inciting" and that displeased me. But the site is nice and I think I'll keep ordering.
Acheteur Vérifié
purchased on 14/04/2021
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