/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Too complex to offer something to someone: the parcel arrives, but in the sender's name. I'm still waiting for a reply to my chat and e-mail requests for help. It's a shame, the catalog is great...
Acheteur Vérifié
purchased on 13/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
2
/5
★★☆☆☆
I've been waiting 30 days. Part of my order is still missing. It's pretty amateurish.
Acheteur Vérifié
purchased on 20/03/2021
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Answer from 1001hobbies
Thank you for your e-mail. We would like to inform you that we sent you an e-mail on 9/04/21 to inform you that we were splitting your order in two, in order to send you, at no extra cost, the products in stock.
Thank you for your understanding, 1001hobbies customer service.
Thank you for your understanding, 1001hobbies customer service.
3
/5
★★★☆☆
Serious company, only note is that, perhaps due to the particular time, the delivery time was much longer than estimated.
Acquirente Verificato
purchased on 11/03/2021
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3
/5
★★★☆☆
The stated delivery times are largely disregarded. These are not necessities so this is not a real problem. I would say that honesty pays more than claimed efficiency.
Acquirente Verificato
purchased on 14/03/2021
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3
/5
★★★☆☆
Poorly packed book arrived damaged
Acheteur Vérifié
purchased on 27/03/2021
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3
/5
★★★☆☆
Did not receive RAF decals. Contacted about problem and waiting for response.
Verified Buyer
purchased on 31/01/2021
2
/5
★★☆☆☆
I was not informed that my order for £291 was not being sent from the uk warehouse, but it was coming from franc , which then cost me £ 63 in inport tax and handling
charges on top of my £291 if I had known I would not have made the purchase
Verified Buyer
purchased on 29/03/2021
Answer from 1001hobbies
Sir,
We are sorry for the inconvenience, but this information is indicated in large red letters on the confirmation basket.
We regret that you did not see this information,
Sincerely,
1001hobbies customer service
We are sorry for the inconvenience, but this information is indicated in large red letters on the confirmation basket.
We regret that you did not see this information,
Sincerely,
1001hobbies customer service
3
/5
★★★☆☆
The order was delivered quickly but due to a problem with the item ordered (an important part of the model was missing) I was unable to contact customer service online. No reply to my e-mail....
Acheteur Vérifié
purchased on 26/03/2021
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3
/5
★★★☆☆
The shipping was a little slow and the product after comparing was quite expensive.
Comprador Verificado
purchased on 29/03/2021
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2
/5
★★☆☆☆
Delivery time much longer than advertised, even though I paid extra. No reply by e-mail when I tried to cancel my order seeing that it was taking so long.
Acheteur Vérifié
purchased on 28/03/2021
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Answer from 1001hobbies
Hello Mr Haffar, Thank you for your comment. We are sorry, but after checking, we did not receive your e-mail. We regret this situation, and apologize for the delay in processing your product.
Sincerely, 1001hobbies Customer Service
Sincerely, 1001hobbies Customer Service
3
/5
★★★☆☆
Good value for money. Pity that unavailable products are displayed in search results. Order was over 1 1/2 weeks in transit, which I really find too long, tried to contact, no options except email (which was not responded to) and do not hide behind "that's because corona" because my order via another puzzle website, which was also delivered by postnl.nl did arrive after 1 day ... So moderately enthusiastic...
Geverifieerde Koper
purchased on 30/03/2021
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3
/5
★★★☆☆
Delivery taking longer than expected
Geverifieerde Koper
purchased on 21/03/2021
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2
/5
★★☆☆☆
Charcoal arrived in several pieces, I wrote but no return. Delivery rather long but the rest of my purchases are ok... I would not recommend this site.
Acheteur Vérifié
purchased on 17/03/2021
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3
/5
★★★☆☆
Adequate, delivery took a little longer than I had hoped
Geverifieerde Koper
purchased on 19/03/2021
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2
/5
★★☆☆☆
Articles fine, but delivery time long and uncertain
Geverifieerde Koper
purchased on 21/03/2021
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Answer from 1001hobbies
Hello, Thank you for your email. We apologize for the delay and believe that this kind of incident is very unpleasant for us.
Thank you for your understanding, Sincerely, 1001hobbies customer service
Thank you for your understanding, Sincerely, 1001hobbies customer service
3
/5
★★★☆☆
I was specifically looking for a dodge viper body for my electric rc car, and came across many nitro versions I thought I had finally found the right one with you, but was sent a nitro version This was a bit of a disappointment.The shipping and communication were otherwise very well organized, only I understood the French emails very poorly because I do not speak French
Geverifieerde Koper
purchased on 22/03/2021
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3
/5
★★★☆☆
When ordering due to computer error, it was unclear who I had ordered from and ended up in the French website
Geverifieerde Koper
purchased on 19/03/2021
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3
/5
★★★☆☆
I received the package damaged and crushed. Compared to your shipping rates, which I find a bit expensive, your packaging is not rigid enough. As a result, the products inside are a bit crushed for items I was planning to give as a birthday present in 1 week's time (I hope there won't be any unpleasant surprises when I unwrap the gift).
Acheteur Vérifié
purchased on 19/03/2021
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3
/5
★★★☆☆
Too many requests for advice
Acheteur Vérifié
purchased on 07/03/2021
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2
/5
★★☆☆☆
Too long to get our order in
Acquirente Verificato
purchased on 15/03/2021
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3
/5
★★★☆☆
Initially not a positive experience, made payment but did not receive an order, later seemed to have been a bug in the system. Unreachable by phone, repeatedly emailed, but that did not provide a solution. Finally got someone on the line, who solved everything nicely. Too bad my son didn't get the promised item to make up for it. Car is super cool though!
Geverifieerde Koper
purchased on 24/03/2021
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3
/5
★★★☆☆
Unfortunately it took a long time for the order to be delivered.
Verifizierter Käufer
purchased on 18/02/2021
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3
/5
★★★☆☆
Figure was unfortunately no longer in its original packaging and has color abrasion. Too bad.
Verifizierter Käufer
purchased on 29/03/2021
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3
/5
★★★☆☆
Late delivery.
Acheteur Vérifié
purchased on 18/02/2021
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3
/5
★★★☆☆
2 to 4 weeks too long to ship (4 weeks for me) meaning not in stock. it's average, no other comments Slts
Acheteur Vérifié
purchased on 21/01/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that this product is out of stock with our supplier. This supplier is very long due to shipping with the Brexit and Covid-19, delays are very long. We thank you for your understanding and apologize for this incident.
We wish you a very nice day; Laure
We wish you a very nice day; Laure
3
/5
★★★☆☆
The package came in a box 3 times the size of the package to be received, and, even so, it arrived dented. I understand that with all the packaging it had, it had not been in transit, but was already packed with the blow. The order has to be placed without premium, approx. 10 days to arrive.
Comprador Verificado
purchased on 17/03/2021
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2
/5
★★☆☆☆
Processing took too long, I placed an order on the site for items declared to be in stock, and in the end half my order was out of stock. 3 months later they warned me that one of the items was unavailable for an indefinite period and issued me a credit note. when I received the parcel, two items were missing and there was no order summary sheet inside. It was only later that I realized they were missing, and with the waiting time I thought I'd ordered the 2 missing items elsewhere.
Acheteur Vérifié
purchased on 23/12/2020
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
40 days delivery time is a bit too long.
Verifizierter Käufer
purchased on 13/02/2021
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2
/5
★★☆☆☆
I ordered decals, several orders: very poor quality for a delay of 2 months for one of the orders. I threw money out the window and illusions.
Acheteur Vérifié
purchased on 11/03/2021
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Answer from 1001hobbies
Mr LAcueva We regret this opinion. We have passed on this information to RODEN so that they may be aware of the quality of the products they offer. Thank you for taking the time to point out this incident. Please accept our sincere apologies.
Sincerely, 1001hobbies customer service.
Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Satisfied with the products, but the delivery did take a very long time. Was beginning to think I had booked on a fake account and could whistle for the products ordered. An email that there is a delay will not be bad for delivery problems.
Geverifieerde Koper
purchased on 01/03/2021
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