/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Absolutely terrible service took over… Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever
Verified Buyer
purchased on 07/08/2020
Answer from 1001hobbies
Mr. Rowell, We really regret your comment. Your order was prepared on July 27th, the day after your order was placed. Our carriers were overwhelmed with the sales and were late with the shipments. We understand your dissatisfaction, we invite you to contact us by phone. thanking you for your understanding, Sincerely, The customer care 1001hobbies.
1
/5
★☆☆☆☆
Ordered on July 2nd and received on the 22nd! One item was missing and the parcel was damaged. After complaining to the after-sales service, the item was returned to me with the wrong reference number (although I had indicated by e-mail that the reference number was correct, but not the description). I therefore received an article that did not correspond. When I complained, I was told, not very politely, that it was I who had given the reference number. I'm not responsible for your problems with reference numbers.
Acheteur Vérifié
purchased on 06/08/2020
Translated review
1
/5
★☆☆☆☆
Model purchased on this site as a gift card for a birthday price paid 101€99 price found on other sites for the same item between 50€ and 55€ (
Acheteur Vérifié
purchased on 06/08/2020
Translated review
1
/5
★☆☆☆☆
Did not receive what I ordered. Got something completly different....
Verified Buyer
purchased on 05/08/2020
1
/5
★☆☆☆☆
Wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Verified Buyer
purchased on 04/08/2020
Answer from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
1
/5
★☆☆☆☆
Quick efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
Verified Buyer
purchased on 04/08/2020
1
/5
★☆☆☆☆
I have seen some less than complimentary reviews of this company. Yes they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time the price was right and I am quite satisfied.
Verified Buyer
purchased on 04/08/2020
1
/5
★☆☆☆☆
1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
Verified Buyer
purchased on 04/08/2020
1
/5
★☆☆☆☆
Wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Acheteur Vérifié
purchased on 04/08/2020
Translated review
Answer from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
1
/5
★☆☆☆☆
Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.
Verified Buyer
purchased on 04/08/2020
1
/5
★☆☆☆☆
My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
Verified Buyer
purchased on 03/08/2020
1
/5
★☆☆☆☆
2 months waiting to receive my order when it was supposed to arrive in 2 days! A partial delivery of available products was supposed to be sent immediately, but never left. As a result, THE product I ordered from this site is now unavailable. And to apologize, a 5€ gesture (for an order of 80). MINABLE! I'll never order again
Acheteur Vérifié
purchased on 02/08/2020
Translated review
1
/5
★☆☆☆☆
Delivery far too slow, over 15 days. Order arrived incomplete. Figure arrived broken in packaging. I had to contact the after-sales service (efficient) and they sent me a voucher to be used on my next order (including high shipping costs for Belgium). This is the last time I order on this site, which was so long ago.
Acheteur Vérifié
purchased on 02/08/2020
Translated review
1
/5
★☆☆☆☆
Moderately appreciated the sale without stock ... on the site the references in stock and I waited because spring in court....never I would have ordered if the goods were not in stock ... so you're not ready to r me
Acheteur Vérifié
purchased on 30/07/2020
Translated review
1
/5
★☆☆☆☆
Very disappointed with this site that I thought would give me good advice. Almost no answers to my questions. Nothing about brushes... More com' and advertising than passion... Finally, it's ridiculous and misleading to propose big planes on tiny scales.
Acheteur Vérifié
purchased on 30/07/2020
Translated review
1
/5
★☆☆☆☆
Incomplete dispatch of numerous reminder mails due to 4-month wait
Acheteur Vérifié
purchased on 30/07/2020
Translated review
1
/5
★☆☆☆☆
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference? thank you for your response, 1001Hobbies' customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
Acheteur Vérifié
purchased on 29/07/2020
Translated review
Answer from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
1
/5
★☆☆☆☆
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
Verified Buyer
purchased on 29/07/2020
Answer from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
1
/5
★☆☆☆☆
I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255EN Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.
Acheteur Vérifié
purchased on 28/07/2020
Translated review
Answer from 1001hobbies
Sir, We thank you for your email and your comments. We would like to inform you that we are opening an inquiry with the carrier today. Do not hesitate to contact us for any information you may need. We will come back to you very soon. 1001hobbies customer service.
1
/5
★☆☆☆☆
I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.
Verified Buyer
purchased on 28/07/2020
Answer from 1001hobbies
Sir, We thank you for your email and your comments. We would like to inform you that we are opening an inquiry with the carrier today. Do not hesitate to contact us for any information you may need. We will come back to you very soon. 1001hobbies customer service.
1
/5
★☆☆☆☆
1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
Verified Buyer
purchased on 28/07/2020
1
/5
★☆☆☆☆
Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
Verified Buyer
purchased on 28/07/2020
1
/5
★☆☆☆☆
1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and I have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company I will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
Acheteur Vérifié
purchased on 28/07/2020
Translated review
1
/5
★☆☆☆☆
Still waiting for my order. the order was late then the store for delivery unavailable. another chosen.mondiale relay not to
Acheteur Vérifié
purchased on 28/07/2020
Translated review
1
/5
★☆☆☆☆
Order No,SRAXM1Q2l. Item not delivered.Ordered 08.07.20
Verified Buyer
purchased on 27/07/2020
1
/5
★☆☆☆☆
DO NOT USE THIS COMANY ! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke
Verified Buyer
purchased on 27/07/2020
Answer from 1001hobbies
Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care
1
/5
★☆☆☆☆
DO NOT USE THIS COMANY! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke
Acheteur Vérifié
purchased on 27/07/2020
Translated review
Answer from 1001hobbies
Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies' customer care
1
/5
★☆☆☆☆
Still no refund after 27 days of being told l would get one this company is a joke telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke
Verified Buyer
purchased on 27/07/2020
1
/5
★☆☆☆☆
I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634
Acheteur Vérifié
purchased on 26/07/2020
Translated review
Answer from 1001hobbies
Sir, According to the tracking carrier, your package was opened on 27/07/20 at 12:03. thank you to modify your comment. Sincerely,
1
/5
★☆☆☆☆
The parts are incomplete, the fireplaces are missing.
Acheteur Vérifié
purchased on 26/07/2020
Translated review