Reviews 1001hobbies

Despite this period I can't congratulate you on your delivery times !!!! In confinement the only pleasure to pass the time is building models and making paintings !!!!!!!

I have not received my order and according to avia all deliveries are suspended until further notice. Please cancel my order.

Easy to use and reasonable pricing. They offer kits from a number of manufacturers that are hard to come by in the USA. In the words of the Govenator I'll be back.

Expected much Better Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did, indeed, order in good faith. Would not order from again. IPMS Cold War SIG Leader

Expected much Better Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did, indeed, order in good faith. Would not order from again. IPMS Cold War SIG Leader

Do not buy here they force you to spend 70 euros to get free shipping and despite that the shipping has been delayed a lot and about the price on Amazon I have seen the same products with a price difference quite noticeable with one or two days shipping without having to force you to spend that money already elevated.

Parcel delivered after 3 weeks and 6 exchange of mail: lost supposedly delivered . Exécrable et plus j

Very disappointed not received the right merchandise and colors and no compensation

I placed my order and paid for it on January 17 and they still haven't sent it to me. I remind you that it is March and they don't answer the emails or send you the tracking of the order.

I have sent an email and still no reply.

Poor customer service and products not in accordance with the description

Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan dit terwijl het product op stock is?

Na 10 dagen nog steeds geen beweging op... Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan, dit terwijl het product op stock is?

Na 10 dagen nog steeds geen beweging op… Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan, dit terwijl het product op stock is?

Very bad experience. They sent me the wrong order and it was very difficult to contact them. Resolved that they do not have stock of what I ordered I sent them the wrong package and still waiting for a refund. I will never buy from them again.

Ordered before noon... shipped the same day.... I ordered at 11am and my package was shipped 3 days later. unacceptable. advertising.

The product was spot on just what I wanted But delivery/shipping not worth paying the extra money for faster delivery as product is not dispatched within given delivery time waited over a week for a 2 day delivery

Franstalig geleverd 16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!

Franstalig geleverd 16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!

Order takes way too long to be shipped

Among other things, I ordered 2 Revell paints (n°36140 and 36186) at a price of 269€ each. But instead I received 2 Humbrol paints (n°91 and 26) at the price of 229€ each. This replacement was made without my knowledge, and for these Humbrol paints I was charged the same price as for Revell paints, a difference to my detriment. I regret the lack of information, the replacement without validation on my part and the levy at the highest rate and not corresponding to the products delivered. I also regret that 1001 maquettes did not reply to my messages.

Avoid this firm like the plague. customer service is non existent. postage charges are horrendous and having paid the money for fast delivery im still waiting 2 weeks later with no item, JOKE. half of the correspondence they send is in French. I buy rc parts from all over and have never been treated as a customer this poorly I wil not be back. RUBBISH!!!!!!!!!!!!!!

I was told a week ago that my order had been shipped and I still haven't received it.

I haven't received my coli

Op 24 januari besteld, niets ontvangen tot op heden Op 24 januari een motor besteld voor mijn RC auto. Nu is het inmiddels 13 februari en nog steeds niets ontvangen. zeer ontevreden hier over!

Op 24 januari besteld, niets ontvangen tot op heden Op 24 januari een motor besteld voor mijn RC auto. Nu is het inmiddels 13 februari en nog steeds niets ontvangen. zeer ontevreden hier over!

It's a pity to be taken for a ride when you report that a product appears to be in stock on the site, only to receive an e-mail stating that it's not available.

I did not like the product, very poor quality. I also did not like what they charged for shipping. Grac

I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

I requested delivery to one of the Biscarrosse relay points. The parcel was sent to another relay point (Gastes) 20 k away from the one requested. I don't have a car and there's no public transport to this relay point. Despite several unanswered requests from both 1001 maquettes and the carrier, it was only thanks to the kindness of a neighbor who volunteered to drive me that I was able to receive my parcel.

Not serious..2nd model not complete!!!. 400€ in the bin

Items always as described. Great communication and fast shipping for a overseas company. I'm alway satisfied with this company.

Shop somewhere else, they're terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don't care about their customers. Avoid them at all costs.

Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

Shop somewhere else, they’re terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.

Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

Piece much too small to handle. Breaks easily. Result after 3 days... to the recyc

The amount of the order was debited on 2001, whereas as of today, 2801, it is still being processed with no scheduled delivery date. It's not very commercial to deduct the total amount of the order when it hasn't yet been fully processed and delivered.

No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it's probably best sticking to eBay/Amazon.. Lol! Ok So it's my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.