/5
★★★★☆
based on 36830 reviews published
★★★★☆
based on 36830 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Let's see if we can fix the opinion-giving spam, you're not paying me to have to bother me this way.
Comprador Verificado
purchased on 13/03/2021
Translated review
2
/5
★★☆☆☆
Very late delivery and model ordered and paid for missing = Curtiss P 40 M
Acquirente Verificato
purchased on 02/01/2021
Translated review
2
/5
★★☆☆☆
I placed the order on 01/29/2021 and it consisted of this item along with two others, which they did have in stock. After more than 15 days, I requested the shipment and they explained to me over the phone that the P-38 armament item would not be received from the supplier until March. I then demanded that they send me the other two, and you proceeded to divide the initial order into two parts. I finally completed receipt of the order a few days ago, almost two months after the initial order. Very poor communication and transparency on your part. I am sorry for this.
Comprador Verificado
purchased on 29/01/2021
Translated review
Answer from 1001hobbies
Mr. Lucas Diaz, Thank you for your comment. As explained in our email exchanges, your product coming from England has been delayed due to Brexit and Covid-19. We regret this situation and apologize.
We wish you a good welcome.
Sincerely, Laure
We wish you a good welcome.
Sincerely, Laure
3
/5
★★★☆☆
A little pricey compared to other online (or sometimes physical) stores, but does the job and does it well.
Acheteur Vérifié
purchased on 12/03/2021
Translated review
3
/5
★★★☆☆
Site deserved more details on products. Prices a little high. Expensive delivery costs with long lead times.
Acheteur Vérifié
purchased on 28/02/2021
Translated review
3
/5
★★★☆☆
I found the 1001hobbies site very easy to navigate & when I saw a kit that I was really wanting to purchase at a good price, I saw this one.
I completed the purchase, including opening an account, very quickly on 3rd March, & waited for delivery.
As this is the most expensive kit that I have ever bought, (I have in the past with other suppliers, purchased & paid the cost of the kit as advertised on the website).
There was nothing on the order form I could find that informed me of any other costs. (billing informed me that tax was included within the price).
After 5 working Days, I contacted 1001hobbies by Email for an update & was informed that it would be shipped within 2 to 3 Working days. (that was fine).
I tried using the Tracking Facility on the website (typing in my Order Number), but that didn't work.
On the 17th March I received an Email from the Carrier informing me that the package was on its way.
On the 23rd March, I received a letter from "Parcel Force" informing me that a VAT charge + Clearance Fee was required to release this package.
I Emailed 1001hobbies & tried to use the "Support" facility on the website.
This only informed me that it would be answered "soon", (other websites can have an online chat available).
As I didn't receive an answer by 24th March, I contacted "Parcel Force" & paid the extra charges.
The kit was delivered on the 25th March.
What an excellent model, really pleased with it.
My reason for only giving 3 Stars is due to the "Not being aware the extra charges required to have this delivered",& taking 16 Working Days for it to be delivered.
I have received an Email from 1001hobbies on the 26th March, informing me that due to BREXIT, orders over GBP132 are subject to taxes requested by customs.
There is NOTHING that I could find on the Purchase Order informing me of this, even though in the same Email informs me that this information is indicated on the summary of my basket.
I have since tried to find this & still cannot find it.
My comment to 1001hobbies is, Please make this visible in UPPER CASE & HIGHLIGHTED, as you do for the "COVID HEADLINE ON DELIVERIES".
As I know this information now, I will take this into account, if I use 1001hobbies again in the future.
Verified Buyer
purchased on 03/03/2021
3
/5
★★★☆☆
They have answered my inquiries.
Verified Buyer
purchased on 08/03/2021
3
/5
★★★☆☆
Very late delivery
Comprador Verificado
purchased on 11/03/2021
Translated review
3
/5
★★★☆☆
The paints are not all from the same range and some are of poor quality. The kawasaki light green ordered was khaki in color!!!!
Acheteur Vérifié
purchased on 15/02/2021
Translated review
2
/5
★★☆☆☆
My negative review relates only peripherally to the item I purchased. Unfortunately, however, the same came to me very damaged and missing some parts due to the Postal Carrier's mishandling of the packaging. I still preferred to repair the item instead of sending them back to the Sender. I thus took the opportunity to correct several inconsistencies and deficiencies in the model regardless of the damage done by the Carrier's carelessness. Obviously, I am not satisfied. But with the modifications I made and the repairs of the damage, I was able to donate the model to my grandson who appreciated it. The boy is 11 years old and certainly has no modeling pretensions. The delivery time was very long, too long, even considering the current situation, I think.
Acquirente Verificato
purchased on 28/02/2021
Translated review
3
/5
★★★☆☆
Too bad, my order is missing 1 item.
Acheteur Vérifié
purchased on 30/01/2021
Translated review
3
/5
★★★☆☆
Average but ... I would love to find the boxes of the French infantry and artillery at Waterloo from Airfix !!!
Acheteur Vérifié
purchased on 05/03/2021
Translated review
3
/5
★★★☆☆
Items are passed between available products and undeliverable items. Pretty confusing.
Geverifieerde Koper
purchased on 03/03/2021
Translated review
3
/5
★★★☆☆
I was caught by the variety of modeling products, I was looking for Russian ships and here I found them. Unfortunately there was a problem on the non-delivery of the order, it was lost, too bad because it was supposed to be a Christmas gift and ordering it 1 month or so before, I did not expect this. Contacted 1001hobbies several times and the order was shipped to me again without further charge, this shows the seriousness of the Company. However, the delivery waits are too long .
Acquirente Verificato
purchased on 28/01/2021
Translated review
2
/5
★★☆☆☆
Despite the name 1001 Hobbies.co.uk, this is a French company. You think that you are buying from the UK and their site doesn't clarify that you are importing and subject to import charges. Any complaints are ignored and you no longer exist once they have been paid. I will never use them again. 0/10.
Verified Buyer
purchased on 15/03/2021
Answer from 1001hobbies
Mr.
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above 135£, we regret that you have not seen this message.
Sincerely,
1001hobbies customer service. 1001hobbies customer service
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above 135£, we regret that you have not seen this message.
Sincerely,
1001hobbies customer service. 1001hobbies customer service
3
/5
★★★☆☆
Very, very long shipping time.no info.only got information on request.item was okay.
Verifizierter Käufer
purchased on 22/01/2021
Translated review
Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
They have all the products you could want, but the machine translated descriptions are almost as bad as the Chinese ones on Amazon. Sometimes I can't figure it out and refrain from buying.
Comprador Verificado
purchased on 14/02/2021
Translated review
3
/5
★★★☆☆
Good website, delivery well delayed though, lots of choice .
Geverifieerde Koper
purchased on 18/02/2021
Translated review
3
/5
★★★☆☆
The site is OK, searching could be better, yet the delivery has been very slow, hence 3 stars
Verified Buyer
purchased on 03/02/2021
3
/5
★★★☆☆
They took a long time to prepare and ship the order. Once it was shipped it arrived quickly but it had already been more than 10 days.
Comprador Verificado
purchased on 03/03/2021
Translated review
2
/5
★★☆☆☆
Ordered and paid item Dragon Apollo 17 1/72 suddenly unavailable and available. Need time to notice this and get refund.
Geverifieerde Koper
purchased on 18/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
The prices are very good, but the shipping costs are a bit high even if you make a large purchase. And the delivery time is very long (not even if the order came from China).
Comprador Verificado
purchased on 03/03/2021
Translated review
3
/5
★★★☆☆
The Ugears 3D mechanical butterfly puzzle is poorly made. The pieces don't fit, even after sanding and lubricating. After 3 hours of work, we broke several pieces and couldn't complete the assembly. Assembly of the Wooden City mystery box is not yet complete, but I'm satisfied so far. The instructions are clear, the parts detach easily from the brackets, and the pieces fit together quite easily. The only drawback is that it's much smaller than the photo.
Acheteur Vérifié
purchased on 05/02/2021
Translated review
2
/5
★★☆☆☆
More than half of the order was unavailable, and the notification period was far too long. What's more, some of the items available and therefore delivered were directly linked to the unavailable part of the order: I wouldn't have ordered them if I'd known the rest would be unavailable. Benefiting from a credit note, I placed another order, only the payment was additional to the credit note, and I had to pay additional delivery charges. The unavailability procedure clearly needs to be reviewed. On the other hand, the quality of the articles and packaging remains impeccable.
Acheteur Vérifié
purchased on 31/01/2021
Translated review
Answer from 1001hobbies
Mr DURANSON, Thank you for your comment. We regret that this experience did not go well and we have informed our services. We regret this comment and apologize to you.
Sincerely, 1001hobbies customer service.
Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Is not exactly what the image suggests
Acheteur Vérifié
purchased on 07/03/2021
Translated review
3
/5
★★★☆☆
Not too bad on the whole but for the delivery time it's not great moreover the prices are not the best nothing to say for the choice and for the packaging delivery
Acheteur Vérifié
purchased on 18/01/2021
Translated review
3
/5
★★★☆☆
The downside is the Mondial Relais carrier. On the website, the delivery time is announced as 4 to 6 days. I was delivered in 25 days after no less than 3 telephone reminders. It's 1001Hobbies that's responsible for choosing a ... To be improved
Acheteur Vérifié
purchased on 23/02/2021
Translated review
2
/5
★★☆☆☆
Not satisfied because the decal board is missing.
Acheteur Vérifié
purchased on 07/02/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Made of hard plastic, must have extra adhesive.
Verifizierter Käufer
purchased on 13/03/2021
Translated review
Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Product received perfect but I had problems. Purchase made on Feb. 24. March 1 I ask with an email when the package would leave response 3/5 working days. The 4 phone for info.they explain to me that they had to rewrap my product. 9marzo the package starts tracking estimated arrival on 13marzo. 17 the package arrives. 21gg. to receive my purchase. Communication seller poor. Communication carrier bad even after gg.13 March continued to estimate the 'arrival of the package on 13marzo
Acquirente Verificato
purchased on 24/02/2021
Translated review