/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Product was only shipped 2 weeks after I ordered and paid for it. Shipping took almost a week. So in total, 3 weeks after my payment only received the product in my possession.
Geverifieerde Koper
purchased on 30/03/2021
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3
/5
★★★☆☆
The plus: the best price for the chosen item compared with competitors. The minuses: free delivery, not for Belgium (unlike other French e-shops). The advertised delivery times (one week) are far too optimistic (in reality, two weeks).
Acheteur Vérifié
purchased on 02/04/2021
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3
/5
★★★☆☆
Delivery time too long
Verifizierter Käufer
purchased on 28/02/2021
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3
/5
★★★☆☆
Slow
Acheteur Vérifié
purchased on 03/04/2021
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3
/5
★★★☆☆
Shipping and receiving time far too long! The time indicated on the site was not the right one, the purchase was planned for a birthday and arrived late ... disappointed
Acheteur Vérifié
purchased on 02/04/2021
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3
/5
★★★☆☆
The order took a little longer than expected and I did not receive any notification in this regard. Otherwise delighted with the products and your website.
Comprador Verificado
purchased on 26/03/2021
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3
/5
★★★☆☆
Contact with customer service issues is fine. But a lot of information about the (delayed) shipment (which I had to chase myself) I then received in French, without an option for English.
Geverifieerde Koper
purchased on 25/03/2021
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2
/5
★★☆☆☆
Delivery is fast, but this is not the model I ordered.
Acheteur Vérifié
purchased on 10/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
3
/5
★★★☆☆
Navigation straightforward when relevant section found. Unfortunately the item purchasrd was incorrect due to mislabeling. Two items with the same manufacturers number. Recived the incorrect items.
Verified Buyer
purchased on 26/03/2021
3
/5
★★★☆☆
It took a very long time to receive my order,although the product was"available" on the site.I also received FRENCH language mails regarding the delivery. The product ordered is OK.
Geverifieerde Koper
purchased on 11/02/2021
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3
/5
★★★☆☆
Delivery times: impeccable, but package packaging: to be reviewed.
Acheteur Vérifié
purchased on 19/02/2021
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3
/5
★★★☆☆
Correct shipping service but price a little high and delivery time exceeded by 2 weeks, as the item ordered was not in stock. Nevertheless, the item was shipped promptly.
Acheteur Vérifié
purchased on 24/02/2021
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3
/5
★★★☆☆
The can of green paint is very thick ????
Acheteur Vérifié
purchased on 08/04/2021
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3
/5
★★★☆☆
Navugatiin is not that great.
Verifizierter Käufer
purchased on 07/04/2021
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3
/5
★★★☆☆
They have taken a long time to send. And they repeat the messages asking for a transfer that from the first moment I already informed them of what was happening and they keep repeating it, it seems that they do not read them.
Comprador Verificado
purchased on 25/03/2021
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2
/5
★★☆☆☆
Never order products that are not immediately available - delivery times are not respected
Acheteur Vérifié
purchased on 07/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
3
/5
★★★☆☆
Processing and shipping time a bit long for 2 small items... 11 days waiting time 2 days delivery time
Acheteur Vérifié
purchased on 31/03/2021
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2
/5
★★☆☆☆
Too complex to offer something to someone: the parcel arrives, but in the sender's name. I'm still waiting for a reply to my chat and e-mail requests for help. It's a shame, the catalog is great...
Acheteur Vérifié
purchased on 13/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
2
/5
★★☆☆☆
I've been waiting 30 days. Part of my order is still missing. It's pretty amateurish.
Acheteur Vérifié
purchased on 20/03/2021
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Answer from 1001hobbies
Thank you for your e-mail. We would like to inform you that we sent you an e-mail on 9/04/21 to inform you that we were splitting your order in two, in order to send you, at no extra cost, the products in stock.
Thank you for your understanding, 1001hobbies customer service.
Thank you for your understanding, 1001hobbies customer service.
3
/5
★★★☆☆
Serious company, only note is that, perhaps due to the particular time, the delivery time was much longer than estimated.
Acquirente Verificato
purchased on 11/03/2021
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3
/5
★★★☆☆
The stated delivery times are largely disregarded. These are not necessities so this is not a real problem. I would say that honesty pays more than claimed efficiency.
Acquirente Verificato
purchased on 14/03/2021
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3
/5
★★★☆☆
Poorly packed book arrived damaged
Acheteur Vérifié
purchased on 27/03/2021
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3
/5
★★★☆☆
Did not receive RAF decals. Contacted about problem and waiting for response.
Verified Buyer
purchased on 31/01/2021
2
/5
★★☆☆☆
I was not informed that my order for £291 was not being sent from the uk warehouse, but it was coming from franc , which then cost me £ 63 in inport tax and handling
charges on top of my £291 if I had known I would not have made the purchase
Verified Buyer
purchased on 29/03/2021
Answer from 1001hobbies
Sir,
We are sorry for the inconvenience, but this information is indicated in large red letters on the confirmation basket.
We regret that you did not see this information,
Sincerely,
1001hobbies customer service
We are sorry for the inconvenience, but this information is indicated in large red letters on the confirmation basket.
We regret that you did not see this information,
Sincerely,
1001hobbies customer service
3
/5
★★★☆☆
The order was delivered quickly but due to a problem with the item ordered (an important part of the model was missing) I was unable to contact customer service online. No reply to my e-mail....
Acheteur Vérifié
purchased on 26/03/2021
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3
/5
★★★☆☆
The shipping was a little slow and the product after comparing was quite expensive.
Comprador Verificado
purchased on 29/03/2021
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2
/5
★★☆☆☆
Delivery time much longer than advertised, even though I paid extra. No reply by e-mail when I tried to cancel my order seeing that it was taking so long.
Acheteur Vérifié
purchased on 28/03/2021
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Answer from 1001hobbies
Hello Mr Haffar, Thank you for your comment. We are sorry, but after checking, we did not receive your e-mail. We regret this situation, and apologize for the delay in processing your product.
Sincerely, 1001hobbies Customer Service
Sincerely, 1001hobbies Customer Service
3
/5
★★★☆☆
Good value for money. Pity that unavailable products are displayed in search results. Order was over 1 1/2 weeks in transit, which I really find too long, tried to contact, no options except email (which was not responded to) and do not hide behind "that's because corona" because my order via another puzzle website, which was also delivered by postnl.nl did arrive after 1 day ... So moderately enthusiastic...
Geverifieerde Koper
purchased on 30/03/2021
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3
/5
★★★☆☆
Delivery taking longer than expected
Geverifieerde Koper
purchased on 21/03/2021
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2
/5
★★☆☆☆
Charcoal arrived in several pieces, I wrote but no return. Delivery rather long but the rest of my purchases are ok... I would not recommend this site.
Acheteur Vérifié
purchased on 17/03/2021
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