/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634
Acheteur Vérifié
purchased on 26/07/2020
Translated review
Answer from 1001hobbies
Sir, According to the tracking carrier, your package was opened on 27/07/20 at 12:03. thank you to modify your comment. Sincerely,
1
/5
★☆☆☆☆
The parts are incomplete, the fireplaces are missing.
Acheteur Vérifié
purchased on 26/07/2020
Translated review
1
/5
★☆☆☆☆
Well... it was complicated, but I finally got in touch with a sales manager who did the right thing. It was
Acheteur Vérifié
purchased on 25/07/2020
Translated review
1
/5
★☆☆☆☆
Unbelievably awful service I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!
Verified Buyer
purchased on 25/07/2020
Answer from 1001hobbies
Dear sir, You ask the refund of your 2 orders. We do the refund 14 days before your order. We are sorry but our supplier explain us that it made an erreor concerning the price of the product. So we could change anything, and we are sorry. best regards Customer care 1001hobbies
1
/5
★☆☆☆☆
Unbelievably awful service I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I paid for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!
Acheteur Vérifié
purchased on 25/07/2020
Translated review
Answer from 1001hobbies
Dear sir, You ask the refund of your 2 orders. We do the refund 14 days before your order. We are sorry but our supplier explain us that it made an erreor concerning the price of the product. So we could change anything, and we are sorry. best regards Customer care 1001hobbies
1
/5
★☆☆☆☆
Ordered a kit 9 weeks ago and was told that it had been dispatched a week later. After several email exchanges I requested an update or a refund to which the response was that they were still following up with Hermes. No further communication was forthcoming so I instructed my bank to reclaim a refund via the Chargeback arrangement which they did straight away. For more than 20 years I have ordered models from all over the world with few problems. Perhaps I was just unlucky but this was the first and last time I will use this supplier.
Verified Buyer
purchased on 23/07/2020
1
/5
★☆☆☆☆
Horrible mail order service. My order was poorly packed so everything was covered in paint. It was a more than $80 order. They were slow to respond to my inquiries and refused to replace the shipment. They offered a $10 credit. Horrible mail order service. DO NOT order on-line from them. They do not stand behind their products.
Acheteur Vérifié
purchased on 23/07/2020
Translated review
1
/5
★☆☆☆☆
When will the money be refunded? The delivery arrived on July 15. https(:)www.laposte(.)froutilssuivre-vos-envois?code=711114321810 <- (Please remove the parenthesis from the link) You no longer respond by email why?
Verifizierter Käufer
purchased on 23/07/2020
Translated review
1
/5
★☆☆☆☆
Een waardeloos bedrijf. Sturen de verkeerde artikelen Beloven korting bij een volgende bestelling ter compensatie en verzending zonder verzendkosten maar doen in de praktijk helemaal niets. Niet in trappen. Sla dit bedrijf over voor bestellingen er zijn tien talle betere manieren om aan modellen te komen. Niet doen dus.Beheers jezelf en koop ergens anders!
Acheteur Vérifié
purchased on 22/07/2020
Translated review
1
/5
★☆☆☆☆
Een waardeloos bedrijf. Sturen de verkeerde artikelen Beloven korting bij een volgende bestelling ter compensatie en verzending zonder verzendkosten maar doen in de praktijk helemaal niets. Niet in trappen. Sla dit bedrijf over voor bestellingen er zijn tien talle betere manieren om aan modellen te komen. Niet doen dus.Beheers jezelf en koop ergens anders!
Acheteur Vérifié
purchased on 22/07/2020
Translated review
1
/5
★☆☆☆☆
Update July 22 ""1001modellbau""-Team probably does not understand German Goods were returned and no refund was made. ->Because goods were not returned and another return bill was created. So once on July 2 a return slip and this was used for the return. Arrived on July 15 at 1001ScheißLaden Now on July 21 again a return slip with the request to return the goods. I am speechless !!!!!!!! My tip is not to order here !!!!!!!!! The store is so stupid and asks me for a rating if I have already given a negative rating. They don't understand German and I'm not sure about English. Update July 17th Goods were returned have arrived there on 15.7. On 17.7 after inquiry came the return message from 1001 the package has not yet arrived. -> Recognition super in wrong delivery and super in very slow processes this has nothing to do with COVID19. Unfortunately, one star has to be awarded here see this as a negative star. ------------------------------------------------------------ Ordered blue comp. and received black. After a very long wait, the parts were delivered Ordered components from Blackbull for an RC car color in blue. The parts arrived in black. After complaint no quick solution is focused but the supplier is contacted in this regard and time is lost further. Never again !!!!!!!!!!!!!!!!!!!!!!!! Telephone recalmation not possible. Return bill has arrived let's see when the money will be transferred back.
Verifizierter Käufer
purchased on 22/07/2020
Translated review
1
/5
★☆☆☆☆
I ordered 3 Futaba BLS 253 servos for €106 each and received them about 2 weeks later. Unfortunately, one servo was defective right from the start, so I filed a warranty claim. After some tough e-mail correspondence, I was given a return address to which I should send the servo with a copy of the invoice. According to DHL shipment tracking, the shipment was delivered there on 23.06.2020. On 20.07. I asked when I can expect a refund or new delivery. On 21.07. Reply from 1001 Hobbies that my shipment has not arrived there. A refund will only be made once the shipment has arrived. And I simply do not believe that 1001 Hobbies does not want to have received the shipment - this shows the non-existent service concept of 1001 Hobbies. For me this is dubious! Do you really need to do that? You probably have to personally hand in a return against receipt in France to get a refund. I assume that the customer is being deliberately cheated here with warranty claims. I will definitely never buy from this company again and advise everyone not to do so. A good company shows itself when it comes to problems or service, and you can't expect anything from 1001 Hobbies. One star is still too many.
Verifizierter Käufer
purchased on 22/07/2020
Translated review
1
/5
★☆☆☆☆
Great communication and fast delivery. Thanks!
Verified Buyer
purchased on 22/07/2020
1
/5
★☆☆☆☆
Imagine I order 4 items (accessories since June 4, 2020) obviously already billed as usual but towers not delivered July 21. Do not order on this site a real scam!!!! Others are much better. Oh, by the way, this review will obviously not be validated because it's bad... several bad things...
Acheteur Vérifié
purchased on 21/07/2020
Translated review
1
/5
★☆☆☆☆
1001 sucks If there was a zero rating l would use it. I ordered 2 separate decal sheets. One said ships today and the other said ships in 3-6 business days. After 14 days I contacted them and they told me one 1 item was out of stock and they advised they were looking for another supplier. I asked them to send me the one item they had and they refused. I asked them to cancel the order and issue a refund they refused stating their logistics would make that impossible. They also advised that their ""logistician""??? could not perform that function. They are as bad as the Chinese company Goutuin. They advertised and sold merchandise they didn't have and they also reused refund. In closing 1001 Hobby kits sucks and I will never do business with them again and recommend that you don't either.
Acheteur Vérifié
purchased on 21/07/2020
Translated review
1
/5
★☆☆☆☆
Imagine I order 4 items (accessories since June 4, 2020) obviously already billed as usual but towers not delivered July 21. Do not order on this site a real scam!!!! Others are much better. Oh, by the way, this review will obviously not be validated because it's bad... several bad ones...
Acheteur Vérifié
purchased on 21/07/2020
Translated review
1
/5
★☆☆☆☆
1001 sucks If there was a zero rating l would use it. I ordered 2 separate decal sheets. One said ships today and the other said ships in 3-6 business days. After 14 days l contacted them and they told me one 1 item was out of stock and they advised they were looking for another supplier. I asked them to send me the one item they had and they refused. I asked them to cancel the order and issue a refund they refused stating their logistics would make that impossible. They also advised that their ""logistician""??? could not perform that function. They are as bad as the Chinese company Goutuin. They advertised and sold merchandise they didn't have and they also reused refund. In closing 1001 Hobby kits sucks and I will never do business with them again and recommend that you don't either.
Verified Buyer
purchased on 21/07/2020
1
/5
★☆☆☆☆
Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I paid extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said "instock" at time of order or I wouldn't have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was "out of stock" (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the "2nd item was out of stock". Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can't stress enough to make sure you can claim if they don't deliver (only buy with PayPal or Creditcard). I'll give them the benefit of the doubt but it does smell dodgy.
Acheteur Vérifié
purchased on 20/07/2020
Translated review
1
/5
★☆☆☆☆
During a period of Furlough I ordered a Vulcan model and full set of paints (29th May 2020) after seeing all items were available to order I waited until 18th June before querying where my order was. I got numerous responses saying ""Due to an error from one of our suppliers we are still waiting for the product"". They said it would be sent in 5 days. This didn't happen so I agreed a refund on 23rd June. I understand the impact of Covid19 but the e-mail clearly stated the refund would be completed within 14 business days. It is now 19 business days and despite sending another e-mail request for an explanation of when I would receive my refund (15th July) I have heard nothing and not been refunded. Availability poor and refund service even poorer.
Acheteur Vérifié
purchased on 20/07/2020
Translated review
1
/5
★☆☆☆☆
If it were possible not to put a star on it, that would be fine. I ordered the Bismarck battleship on May 21st as a Father's Day gift, and I'm still waiting for it, maybe they'll give it to me already assembled? So zero total on deliveries and zero total for lack of communication I'm waiting for a sincere explanation accompanied by a ge
Acheteur Vérifié
purchased on 20/07/2020
Translated review
1
/5
★☆☆☆☆
Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said “instock” at time of order or I wouldn’t have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was “out of stock” (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the “2nd item was out of stock”. Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can’t stress enough to make sure you can claim if they don’t deliver (only buy with PayPal or Creditcard). I’ll give them the benefit of the doubt but it does smell dodgy.
Verified Buyer
purchased on 20/07/2020
1
/5
★☆☆☆☆
Ordered two items (value approx. 2x �100 Total �200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said �instock� at time of order or I wouldn�t have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order I was eventually told the second item was �out of stock� (I beleive it was still being displayed as ""in stock"" on their website at that time...) I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the �2nd item was out of stock�. Communication was next to useless single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can�t stress enough to make sure you can claim if they don�t deliver (only buy with PayPal or Creditcard). I�ll give them the benefit of the doubt but it does smell dodgy.
Verified Buyer
purchased on 20/07/2020
1
/5
★☆☆☆☆
Slow in shipping which you can not follow. And if the product is not there after waiting many days they send you a voucher to buy in their store. Charging you again for the shipping and start again the circul.
Comprador Verificado
purchased on 18/07/2020
Translated review
1
/5
★☆☆☆☆
The model is not in cardboard but in paper, so I can't use it as I wanted. I'm very disappointed.
Acheteur Vérifié
purchased on 16/07/2020
Translated review
1
/5
★☆☆☆☆
Quick delivery and everything as it was on the picture nice model.top.
Verified Buyer
purchased on 14/07/2020
1
/5
★☆☆☆☆
Absurdly poor choice of packaging Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.
Verified Buyer
purchased on 13/07/2020
1
/5
★☆☆☆☆
Ordered scalectrix mid may never arrived Told delivery hold up then told lost in transit I requested refund which I was told would be paid but ive received no refund I've not received replies to my latest emails so I'm now getting legal advice to try get my money back I will not use this company again and would not be recommending to anyone else either
Acheteur Vérifié
purchased on 13/07/2020
Translated review
1
/5
★☆☆☆☆
A catastrophe. still no reliable news and no parcels after 5 months!!!! And finally, after a number of unsuccessful complaints and phone calls: ""it's the post office's fault"" ""we don't understand"" ""let's go through the history together"" etc. answers next to products paid for when ordered and no follow-up or accountability with regard to their subcontracting. no seriousness no professionalism
Acheteur Vérifié
purchased on 13/07/2020
Translated review
1
/5
★☆☆☆☆
Absurdly poor choice of packaging Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.
Acheteur Vérifié
purchased on 13/07/2020
Translated review
1
/5
★☆☆☆☆
This website doesn't really deserve a star. I ordered my item and had problems with my delivery address. But when these were finally resolved (supposedly) the goods were simply not delivered although they are (again supposedly) still in stock. Now six weeks after ordering, the shipment is not in sight. I can only advise against buying from this supplier and don't pay attention to the good reviews. Most of them are pretty obvious bots if you look at the name and structure of the rating.
Verifizierter Käufer
purchased on 13/07/2020
Translated review