/5
★★★★☆
based on 36830 reviews published
★★★★☆
based on 36830 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Window display arrived broken, and no response to my complaint
Acheteur Vérifié
purchased on 16/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
The delay was very long and the information was parsimonious...
Acheteur Vérifié
purchased on 05/01/2021
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2
/5
★★☆☆☆
Since you ask so insistently, I'll give my opinion.... Good order. But when I unpacked it, the tires of a vehicle were missing. I sent 3 emails to ask how this could be fixed. No, absolutely no reply! Since then, I've found the parts in the packaging, but I still have a bad impression. Another site selling models is much closer to its customers...
Acheteur Vérifié
purchased on 03/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Shipping time not respected at all. (And therefore parcel delivered late) No return from customer service for the tracking of my parcel. Products ordered faithful to those in the shops.
Acheteur Vérifié
purchased on 14/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
The availability of products within the announced timeframe is not respected.
Acheteur Vérifié
purchased on 10/01/2021
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3
/5
★★★☆☆
When I received my parcel, which was in very good condition with no signs of impact, inside the lid of the tamya XF71 bottle was broken into small pieces. I must point out that there was no paint dripping, but I cannot guarantee that the bottle is watertight after use.
Acheteur Vérifié
purchased on 20/02/2021
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3
/5
★★★☆☆
THEY DELIVER ME THE WRONG PRODUCT. INSTEAD OF RETURNING THE PRODUCT AND RECEIVING THE CORRECT ONE, THE SOLUTION PROVIDED IS THAT I KEEP THE WRONG ONE AND I GET A BONUS OF 10 €. NOT CORRECT
Comprador Verificado
purchased on 03/02/2021
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3
/5
★★★☆☆
Service is slow - compare to a special courier service !
I would consider working with diffrent shipping company , in order that my costomers will get theirs orders with 4-5 days top !
Verified Buyer
purchased on 20/02/2021
2
/5
★★☆☆☆
I had a very hard time digesting the delivery charges, I ordered at the same time on other sites in mainland France - on Ebay by colissimo: 9.80 € - a site you know but which I won't name: 15.90 € (by colissimo) - In Japan: 10.00 $ - with you: 52.21 € Find the error
Acheteur Vérifié
purchased on 14/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Extremely long delivery time...
Acheteur Vérifié
purchased on 10/02/2021
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3
/5
★★★☆☆
An error on a reference ordered. I'm waiting for a replacement. I had to return the article not ordered, and obviously I will have the good only after this return ... trust reigns ...
Acheteur Vérifié
purchased on 05/03/2021
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3
/5
★★★☆☆
You continue to list items for sale on your website you do not have in stock. This causes delays with the rest of the order while you wait weeks for an item to come from your supplier. You need to either NOT LIST the item, ship what you do have in stock and follow-up with the rest of the order what the out of stock item, or refund the customer's money(NO VOUCHER) for the out of stock item.
Verified Buyer
purchased on 23/02/2021
3
/5
★★★☆☆
Item ordered but no longer available, poor communication from customer service.
Acheteur Vérifié
purchased on 31/01/2021
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3
/5
★★★☆☆
Ordered on 24/12/2020 and received on 23/02/2021....!!! No coment...!
Acheteur Vérifié
purchased on 24/12/2020
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3
/5
★★★☆☆
French-language coverage not desired.
Geverifieerde Koper
purchased on 07/03/2021
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3
/5
★★★☆☆
Delivery time a little long...
Acheteur Vérifié
purchased on 30/01/2021
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2
/5
★★☆☆☆
Very long delivery and broken parts on arrival, it was a gift so even more disappointed.
Acheteur Vérifié
purchased on 17/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
3
/5
★★★☆☆
Delivery time too long
Verifizierter Käufer
purchased on 17/02/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
If all goes well, the products you've ordered will arrive at your door. If the slightest grain of sand gets in the way, well, you'll just have to be patient! The "customer service" is completely useless. Personally, I wouldn't recommend this box supplier.
Acheteur Vérifié
purchased on 06/02/2021
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2
/5
★★☆☆☆
Very expensive and slow delivery
Verified Buyer
purchased on 05/02/2021
3
/5
★★★☆☆
Bardzo długi czas oczekiwania od zamówienia do dostarczenia przesyłki
Geverifieerde Koper
purchased on 08/02/2021
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2
/5
★★☆☆☆
Placed an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!
Verified Buyer
purchased on 08/02/2021
Answer from 1001hobbies
Mr. Bassett,
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message.
Thank you for your understanding.
Sincerely,
1001hobbies customer service.
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message.
Thank you for your understanding.
Sincerely,
1001hobbies customer service.
3
/5
★★★☆☆
Very long wait until the item is delivered. Difficult and unclear communication with the company.
Geverifieerde Koper
purchased on 02/01/2021
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2
/5
★★☆☆☆
Good navigation. But little product information. Arrived a 1/72 scale plane in vacuform, very low quality; if there were any other indication I certainly wouldn't take it. . Very slow delivery--too much waiting time.
Acquirente Verificato
purchased on 01/02/2021
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3
/5
★★★☆☆
Unfortunately, not all items were delivered. At first I had to wait longer for the order, which was OK, because the items said "delivery time 3-4 weeks". But then the parcel arrived and 2 items with a longer delivery time were not included. On the same day, however, the status message "IN STOCK" appeared on the homepage for the items. ??? I received an AUTOMATIC voucher for the amount of the undelivered products, but I would have preferred to wait two days longer and receive a complete delivery.
Verifizierter Käufer
purchased on 21/01/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Very slow delivery made several requests for information order fulfillment without getting response.
Acquirente Verificato
purchased on 02/01/2021
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3
/5
★★★☆☆
Kindly the kit was sent to me as a replacement for another no longer available. The kit box was damaged but, fortunately, no parts were missing.
Acquirente Verificato
purchased on 10/02/2021
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3
/5
★★★☆☆
For certain products, the time to ship was longer than indicated resulting in a long time to ship.
Acquirente Verificato
purchased on 20/01/2021
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2
/5
★★☆☆☆
Unfortunately the delivery was incomplete. Only two of the 3 items ordered were delivered. There was neither an explanation nor any contact.
Sad!
Verifizierter Käufer
purchased on 07/02/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Unacceptable delivery delays! First order never received.... second shipment received after long wait (almost two months).
Acquirente Verificato
purchased on 01/03/2021
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